{"version":"1.0.0","episode":{"title":"2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]","url":"http://getcarcurious.com/episodes/2025-voice-of-the-technician-survey-addressing-industry-pain-points-rr-1058","audioUrl":"https://episodes.captivate.fm/episode/5addcf64-a756-4f8f-a1a6-2924b5386861.mp3","description":"Thanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nWatch Full Video Episode\nWhat does the future of the automotive repair profession look like through the eyes of technicians themselves? Jay Goninan unpacks Wrenchway’s annual Voice of Technician survey with 4,700+ responses, revealing a concerning drop in satisfaction, but also a roadmap for improvement.\nKey Insights:\n\nTechnician Sentiment: 50% wouldn’t recommend their shop, with negativity dominating social media.Career Development: Technicians want visible growth paths, certifications, and new specialized roles like ADAS or EV diagnostics.Compensation: Pay remains the top frustration. Shops need profitability strategies and flexible pay plans (61% prefer hourly/salary with bonus).Culture & Tools: Proper equipment, work-life balance, and intentional team-building are critical to retention.Professionalism: Shifting language from “mechanic” to “specialist/technologist” elevates the industry’s perception.Leadership & Communication: Shop owners must ask “why,” listen to technicians, andimplementmeaningful change.Download:https://wrenchway.com/resources/2025-voice-of-technician/#download-report\nThis isn’t just about attracting new talent; it’s about creating workplaces where technicians feel valued, respected, and see a future in the industry.\nJay Goninen, WrenchWay\nThanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nLearn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care\n\nNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/\n\nConnect with the Podcast:\nFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Follow on Twitter:"},"annotations":[{"startTime":82.94,"endTime":87.08,"type":"car","title":"Chevrolet Trax","url":"/cars/chevrolet/trax","image":"https://upload.wikimedia.org/wikipedia/commons/d/d2/2021_Chevrolet_Trax_LT%2C_Windsor%2C_Ontario%2C_2025-07-01.jpg","quote":"...ive SMS in the industry.  We'll prove to you that Trax is the single best shop management system in the ...","canonicalId":"car:chevrolet:trax","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Crisco 1492 (CC BY-SA 4.0)"}}],"speakers":[{"id":"s1","name":"Carm Capriotto","role":"host"},{"id":"s2","name":"AAP","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/2025-voice-of-the-technician-survey-addressing-industry-pain-points-rr-1058/transcript.vtt","type":"text/vtt"}]}