{"version":"1.0.0","episode":{"title":"A Phone Call Is Worth a Thousand Emails [RR 1056]","url":"http://getcarcurious.com/episodes/a-phone-call-is-worth-a-thousand-emails-rr-1056","audioUrl":"https://episodes.captivate.fm/episode/a9c5a6ed-a1f7-41c1-9928-c4a19ed9204b.mp3","description":"Thanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nWatch Full Video Episode\nIn today’s fast paced industry, automation and digital tools like texts, emails, and online bookings make business easier but often leave interactions feeling “people free.” Convenience can come at the cost of real customer relationships, reducing decisions to price alone.\nMike Carrillo, founder of Autoshop Follow-Up, reminds shops that while automation has its place, nothing replaces the power of a phone call. His company helps shops bring back that personal touch, building the know, like, and trust factor every business depends on.\nWhy phone calls matter:• Build trust and loyalty by making customers feel valued.• Prevent lost business by uncovering issues before they turn into bad reviews.• Gain insights you can’t get from analytics alone.• Challenge digital norms: 40% of calls get answered, even by younger generations.• Ensure consistency with dedicated ambassadors who represent your shop’s culture.\nTexts are great for generating reviews, but they miss the middle ground where future revenue lies. A thoughtful follow-up call turns transactions back into relationships, because at its core, auto repair is a people business.\nThanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nLearn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care\n\nNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/\n\nConnect with the Podcast:\n\n \tFollow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/\n \tJoin Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters\n \tJoin Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976\n \tSubscribe on YouTube: https://www.youtube.com/carmcapriotto\n \tFollow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/\n \tFollow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/\n \tFollow on Twitter: https://twitter.com/RResultsBiz\n \tVisit the Website: https://remarkableresults.biz/\n \tJoin our Insider List: https://remarkableresults.biz/insider\n \tAll"},"annotations":[{"startTime":71.48,"endTime":76.08,"type":"car","title":"Chevrolet Trax","url":"/cars/chevrolet/trax","image":"https://upload.wikimedia.org/wikipedia/commons/d/d2/2021_Chevrolet_Trax_LT%2C_Windsor%2C_Ontario%2C_2025-07-01.jpg","quote":"...op, so it's your choice. Let us prove to you that Trax is the single best shop management system in the ...","canonicalId":"car:chevrolet:trax","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Crisco 1492 (CC BY-SA 4.0)"}}],"speakers":[{"id":"s1","name":"Carm Capriotto","role":"host"},{"id":"s2","name":"AAP","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/a-phone-call-is-worth-a-thousand-emails-rr-1056/transcript.vtt","type":"text/vtt"}]}