{"version":"1.0.0","episode":{"title":"Anyone Can Teach, But Not Everyone Can Educate: Lessons from 30 Years in Automotive Training [RR 1095]","url":"http://getcarcurious.com/episodes/anyone-can-teach-but-not-everyone-can-educate-lessons-from-30-years-in-automotive-training-rr-1095","audioUrl":"https://episodes.captivate.fm/episode/2e02e0d2-2d03-408d-803e-dd01c845fa53.mp3","description":"Thanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nWatch Full Video Episode\nCarm Capriotto sits down with Todd Fortier, retiring automotive professor and program coordinator from Illinois Central College, to discuss a lesson learned over three decades in education: anyone can teach, but becoming a true educator requires purpose, empathy, and continuous growth.\nTodd shares how his passion for education was sparked by helping students experience those breakthrough \"lightbulb moments\" and why the ultimate goal of teaching is not simply delivering information, but ensuring meaningful knowledge transfer. As he prepares for retirement, Todd reflects on the challenges facing automotive education and his mission to help develop the next generation of industry instructors.\nWhat You'll Learn\nWhy technical expertise alone doesn't make someone an effective instructorHow educators can improve knowledge transfer and student engagementTodd's \"Three C's\" framework: Concern, Cause, and CorrectionWhy connection, empathy, and vulnerability are critical teaching toolsHow to identify the root causes behind student disengagementThe importance of recognizing the personal challenges students bring into the classroomWhy many students leave training programs early and how educators can help retain themHow trainers and mentors can evolve into true educatorsThe soft skills needed to successfully connect with today's students and technicians\nThe best educators do more than share information, they build relationships. Todd Fortier's career demonstrates that teaching is most effective when instructors combine technical knowledge with empathy, curiosity, and genuine human connection. As the automotive industry works to address technician shortages and workforce development challenges, creating better educators may be one of the most important investments the industry can make.\n\nTodd Fortier, Professor/Program Coordinator, Illinois Central College, toddfortier111@yahoo.com\n\nLearn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care\nNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/\nConnect with the Podcast:\n\nVisit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm\nThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/\nRemarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Z:From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n\n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n \n\n "},"annotations":[{"id":406380,"startTime":573.6,"endTime":578.7,"type":"term","title":"diagnose cars","url":"/glossary/diagnose-cars","quote":"“But they have the technical skills, but the presentation, the educator mindset is just not there yet.” ... “But the three C's is we diagnose cars using the three C's.”","canonicalId":"term:diagnose-cars","priority":0.55,"confidence":0.62,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In automotive work, “diagnose cars” means figuring out what’s actually causing a problem, not just guessing based on symptoms. It typically involves checking the vehicle’s systems and verifying the root cause before recommending repairs.","simplifiedExplanation":"“Diagnose cars” means figuring out what’s really wrong with the vehicle. Instead of just trusting the first guess, you confirm the problem so the repair actually fixes it."}},{"id":406381,"startTime":574.7,"endTime":581.6,"type":"term","title":"Concern, cause, correction","url":"/glossary/concern-cause-correction","quote":"“But the three C's is we diagnose cars using the three C's.” ... “Concern, cause, correction.”","canonicalId":"term:concern-cause-correction","priority":0.85,"confidence":0.93,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Concern, cause, correction” is a structured way to communicate and troubleshoot automotive issues. You identify the customer’s concern (what they notice), verify the cause (the underlying fault), and then specify the correction (the repair action that addresses the cause).","simplifiedExplanation":"This is a simple 3-step method: first, figure out what the customer is worried about. Next, confirm what’s actually causing it, and then decide the fix that will correct the real problem."}},{"id":406382,"startTime":583.1,"endTime":588.6,"type":"term","title":"verify the concern","url":"/glossary/verify-the-concern","quote":"“What's the concern with that student?” ... “Do we ever take the customer's word for what's wrong with the car or do we actually verify the concern?”","canonicalId":"term:verify-the-concern","priority":0.6,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Verify the concern” means confirming the reported symptom with actual checks, rather than accepting the customer’s description at face value. In practice, that often means inspecting, testing, and correlating symptoms to a specific fault before recommending work.","simplifiedExplanation":"It means you don’t just take the customer’s word for what’s wrong—you check it yourself. You confirm the symptom with tests or inspection so you can find the real problem."}}],"speakers":[{"id":"s1","name":"Carm Capriotto","role":"host"},{"id":"s2","name":"AAP","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/anyone-can-teach-but-not-everyone-can-educate-lessons-from-30-years-in-automotive-training-rr-1095/transcript.vtt","type":"text/vtt"}]}