{"version":"1.0.0","episode":{"title":"Appraisal Landmines Costing Dealers $1,000's — And How To Defuse Them | Industry Spotlight","url":"http://getcarcurious.com/episodes/appraisal-landmines-costing-dealers-1-000-s-and-how-to-defuse-them-industry-spotlight","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR7365311896.mp3","description":"Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Terry Chechakli, Director of Operations at Smith Auto Group, and Frederick Grimm, Co-founder of FIXD.\n\n\n\nThis episode of the Car Dealership Guy Podcast is brought to you by AppraisalPRO:\n\n\nAppraisalPRO - Stop getting hammered on hidden trade-in costs. AppraisalPRO instantly reveals repair costs, alerts you to recently cleared codes, and integrates directly with vAuto— meaning diagnostic data populates automatically in your appraisals. Our comprehensive scans take seconds, not minutes, and are simple enough for anyone on your team to use. Join dealers saving $10,000s per month with the fastest and most accurate OBD2 appraisal solution in the market. Special deal for CDG listeners: FREE 1-week trial, then just $195/month with no setup fees and OBD2 scanners included. Visit @ http://www.getAppraisalPRO.com   \n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nFor dealers:\n\nIndustry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nDealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nFix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nRequest to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\n\n\nFor industry vendors:\n\nAdvertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nIndustry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nRequest to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\n\n\nTopics:\n\n01:22 Smith Auto's growth and acquisition strategy?\n\n02:10 Biggest used car acquisition challenges?\n\n03:12 Auctions vs. alternative inventory sources?\n\n06:28 How AppraisalPro improves transparency?\n\n10:30 Appraisal Pro's financial impact?\n\n21:59 How do OBD scans help?\n\n24:52 From fault codes to recon estimates?\n\n27:31 Benefits of transparent dealings?\n\n38:35 Future developments for AppraisalPro?\n\n\n\nCar Dealership Guy Socials:\n\n\n\nX ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nInstagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nTikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nLinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nThreads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nFacebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nEverything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠"},"annotations":[{"startTime":103.9,"endTime":106.3,"type":"brand","title":"Mercedes","url":"/glossary/mercedes","quote":"We have right now two Mercedes stores, three Volvo stores, and then a GM store, Ford store,...","canonicalId":"brand:mercedes","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Mercedes-Benz is a German automotive brand known for luxury vehicles, buses, and trucks. The brand is recognized for its high-quality engineering and innovative technology.","simplifiedExplanation":"Mercedes is a well-known car brand that makes luxury cars and trucks. They are famous for their quality and advanced features."}},{"startTime":106.3,"endTime":111.1,"type":"brand","title":"Volvo","url":"/glossary/volvo","quote":"...three Volvo stores, and then a GM store, Ford store,...","canonicalId":"brand:volvo","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Volvo is a Swedish automotive brand known for its focus on safety and durability in its vehicles. The brand produces a range of cars, including sedans, SUVs, and wagons.","simplifiedExplanation":"Volvo is a car brand from Sweden that is famous for making safe and reliable cars. They offer different types of vehicles, including SUVs and sedans."}},{"startTime":111.1,"endTime":114.1,"type":"brand","title":"Ford","url":"/glossary/ford","quote":"...and then a GM store, Ford store, Mazda store,...","canonicalId":"brand:ford","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Ford is an American automotive brand known for its trucks, SUVs, and cars. The brand has a long history and is recognized for popular models like the Ford F-150 and Mustang.","simplifiedExplanation":"Ford is a well-known American car company that makes a variety of vehicles, including trucks and cars. They are famous for models like the Ford F-150 truck."}},{"startTime":114.1,"endTime":116.7,"type":"brand","title":"Mazda","url":"/glossary/mazda","quote":"...Ford store, Mazda store, CDGR, so.","canonicalId":"brand:mazda","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Mazda is a Japanese automotive brand known for its innovative designs and technology, particularly its rotary engines. The brand produces a range of vehicles, including sedans and SUVs.","simplifiedExplanation":"Mazda is a Japanese car brand that makes different types of vehicles, including sedans and SUVs. They are known for their stylish designs and unique engine technology."}},{"startTime":130.2,"endTime":135.1,"type":"concept","title":"new to used car ratio","url":"/glossary/new-to-used-car-ratio","quote":"...and what's your new used mix across the group? Well, that was what I was gonna go with. So right now we're at 2.75 to one used to new.","canonicalId":"concept:new-to-used-car-ratio","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The new to used car ratio indicates the proportion of new cars sold compared to used cars. A ratio of 2.75 to 1 means that for every 2.75 used cars sold, one new car is sold.","simplifiedExplanation":"The new to used car ratio shows how many new cars are sold compared to used cars. A ratio of 2.75 to 1 means that for every 2.75 used cars, one new car is sold."}},{"startTime":418.4,"endTime":420.7,"type":"term","title":"OBD port","url":"/glossary/obd-port","quote":"So it's a device that plugs into the OBD port and gives you that diagnostic information. What point in the process do you use it","canonicalId":"term:obd-port","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The OBD port, or On-Board Diagnostics port, is a standardized interface in vehicles that allows external devices to connect and access diagnostic information from the vehicle's computer systems. This information can help identify issues with the vehicle's performance and emissions.","simplifiedExplanation":"The OBD port is a plug-in point in your car where mechanics can connect a device to check for problems. It helps them understand what's wrong with the car by reading data from the car's computer."}},{"startTime":581.2,"endTime":585.5,"type":"car","title":"Mercedes-Benz C300","image":"https://upload.wikimedia.org/wikipedia/commons/8/8c/2008_Mercedes-Benz_C300_4MATIC_Sport_Sedan%2C_07-29-2022.jpg","quote":"I had one that was a C300 about four months ago when I was in a store appraising a car and it came up with turbo problems.","canonicalId":"car:mercedes-benz-c300","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Mercedes-Benz C300 is a luxury sedan that is part of the C-Class lineup, known for its blend of performance and comfort. It often features advanced technology and a stylish design.","simplifiedExplanation":"The Mercedes-Benz C300 is a fancy car that is part of the C-Class series. It's known for being comfortable and having nice features.","imageAttribution":"MercurySable99 (CC BY-SA 4.0)"}},{"startTime":588.0,"endTime":591.3,"type":"term","title":"turbo problems","url":"/glossary/turbo-problems","quote":"...and it came up with turbo problems. And, you know, luckily I had...","canonicalId":"term:turbo-problems","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Turbo problems refer to issues that can arise with a vehicle's turbocharger, which is a component that forces more air into the engine to increase power. Common problems include boost leaks, wastegate failures, and oil supply issues.","simplifiedExplanation":"Turbo problems happen when the turbocharger, which helps the engine get more power, has issues. This can make the car not run as well or lose power."}},{"startTime":605.2,"endTime":609.9,"type":"term","title":"codes","url":"/glossary/codes","quote":"is that it also shows you when the codes were last cleared. Ooh, so if somebody clears something before they come in to trade in that vehicle...","canonicalId":"term:codes","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"In automotive diagnostics, 'codes' refer to error codes generated by the vehicle's onboard computer when it detects a malfunction. These codes help technicians identify issues during repairs.","simplifiedExplanation":"Codes are messages that a car's computer creates when something is wrong. Mechanics use these codes to find out what needs to be fixed."}},{"startTime":641.5,"endTime":645.7,"type":"part","title":"catalytic converter","url":"/glossary/catalytic-converter","quote":"...that specific examples where catalytic converters were bad, one needed a canister, a charcoal canister.","canonicalId":"part:catalytic-converter","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A catalytic converter is an essential component of a vehicle's exhaust system that reduces harmful emissions by converting toxic gases into less harmful substances. It plays a critical role in meeting environmental regulations and improving air quality.","simplifiedExplanation":"A catalytic converter is a part of the car that helps clean the exhaust gases before they leave the vehicle. It makes the car less polluting and is important for passing emissions tests."}},{"startTime":645.7,"endTime":648.62,"type":"part","title":"charcoal canister","url":"/glossary/charcoal-canister","quote":"...one needed a canister, a charcoal canister.","canonicalId":"part:charcoal-canister","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A charcoal canister is a component of a vehicle's evaporative emissions control system. It captures fuel vapors from the fuel tank and prevents them from escaping into the atmosphere, thereby reducing emissions and improving fuel efficiency.","simplifiedExplanation":"A charcoal canister is a small part in a car that helps keep fuel vapors from escaping into the air. It helps the car run cleaner and is part of the system that controls emissions."}},{"startTime":686.7,"endTime":690.6,"type":"term","title":"OBD2 unit","url":"/glossary/obd2-unit","quote":"...the sales manager will walk out with the OBD2 unit and set it on the desk and say, okay, so we scanned your vehicle...","canonicalId":"term:obd2-unit","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"An OBD2 unit is a diagnostic tool used to read trouble codes from a vehicle's onboard diagnostics system. It helps mechanics and technicians identify issues with the vehicle's performance and emissions systems.","simplifiedExplanation":"An OBD2 unit is a device that connects to your car to check for problems. It reads error codes that tell you if something is wrong with the engine or other systems in the car."}},{"startTime":857.6,"endTime":860.0,"type":"company","title":"Fixed Automotive","url":"/glossary/fixed-automotive","quote":"So we actually started selling on the consumer side. We started a company called Fixed Automotive and we made an OBD2 sensor that helped everyday drivers understand in plain English what problems their vehicle had...","canonicalId":"company:fixed-automotive","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Fixed Automotive is a company that developed an OBD2 sensor designed to help drivers understand their vehicle's issues in simple terms. This technology allows users to diagnose problems and estimate repair costs easily.","simplifiedExplanation":"Fixed Automotive is a business that makes a device called an OBD2 sensor. This device helps car owners figure out what's wrong with their cars and how much it might cost to fix them."}},{"startTime":860.0,"endTime":862.9,"type":"part","title":"OBD2 sensor","url":"/glossary/obd2-sensor","quote":"...we made an OBD2 sensor that helped everyday drivers understand in plain English what problems their vehicle had...","canonicalId":"part:obd2-sensor","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"An OBD2 sensor is a diagnostic tool that connects to a vehicle's onboard diagnostics system, allowing users to read error codes and monitor vehicle performance. It provides insights into potential issues and helps estimate repair costs.","simplifiedExplanation":"An OBD2 sensor is a device that connects to your car to check for problems. It tells you what's wrong with your car and can help you understand how much it will cost to fix it."}},{"startTime":935.6,"endTime":938.5,"type":"term","title":"OBD scanner","url":"/glossary/obd-scanner","quote":"...So an OBD scanner to get greater visibility into issues with a used car isn't new.","canonicalId":"term:obd-scanner","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"An OBD scanner is a diagnostic tool used to read data from a vehicle's onboard diagnostic system. It helps identify issues by retrieving trouble codes and other information from the car's computer system.","simplifiedExplanation":"An OBD scanner is a device that connects to your car to check for problems. It reads codes from your car's computer that tell you if something is wrong."}},{"startTime":954.5,"endTime":956.4,"type":"term","title":"OBD2 scanners","url":"/glossary/obd2-scanners","quote":"...one thing to really highlight there is I'm sure everybody knows about OBD2 scanners. You can buy a cheap one off Amazon and it'll give you a code.","canonicalId":"term:obd2-scanners","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"OBD2 scanners are diagnostic tools used to read trouble codes from a vehicle's onboard diagnostics system. They help identify issues with the vehicle's performance and emissions systems.","simplifiedExplanation":"OBD2 scanners are devices that connect to your car to check for problems. They can tell you if something is wrong with the engine or other important parts."}},{"startTime":1476.8,"endTime":1479.9,"type":"term","title":"OEM scan tool","url":"/glossary/oem-scan-tool","quote":"...you may have a really expensive OEM scan tool.","canonicalId":"term:oem-scan-tool","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"An OEM scan tool is a diagnostic device specifically designed by the original equipment manufacturer for their vehicles. These tools provide in-depth diagnostics and are often more expensive than generic scanners because they can access proprietary data.","simplifiedExplanation":"An OEM scan tool is a special device made by the car manufacturer to diagnose problems in their vehicles. It's usually more advanced and can do more than regular scanners, but it's also more expensive."}},{"startTime":1527.2,"endTime":1529.7,"type":"term","title":"aftermarket parts","url":"/glossary/aftermarket-parts","quote":"...I'm gonna use aftermarket parts. I'm gonna get as greedy.","canonicalId":"term:aftermarket-parts","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Aftermarket parts are components made by companies other than the original manufacturer of the vehicle. They can be used for repairs or upgrades and often come at a lower cost compared to OEM (original equipment manufacturer) parts.","simplifiedExplanation":"Aftermarket parts are car parts made by different companies instead of the car's original maker. They can be cheaper and used to fix or improve your car."}},{"startTime":1552.7,"endTime":1552.7,"type":"term","title":"OE","quote":"...Yeah, generally for parts for using OE, there's kind of a mixture that we're using...","canonicalId":"term:oe","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"OE stands for Original Equipment, similar to OEM, and refers to parts that are made to the same specifications as the original parts used in the vehicle. These parts are often used in repairs to maintain the vehicle's performance and reliability.","simplifiedExplanation":"OE means the parts that are made to be exactly like the ones that were originally in the car. They help keep the car running well and are a safe choice for repairs."}},{"startTime":1621.36,"endTime":1624.3,"type":"term","title":"OEM parts","url":"/glossary/oem-parts","quote":"...when you use OEM parts, when you use factory certified technicians, and you recon that car to the best standard possible.","canonicalId":"term:oem-parts","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"OEM stands for Original Equipment Manufacturer, referring to parts made by the vehicle's manufacturer. Using OEM parts ensures that the components are designed specifically for the vehicle, maintaining quality and compatibility.","simplifiedExplanation":"OEM parts are the original parts that come with your car when it's made. They are made by the same company that built your car, so they fit perfectly and work well."}},{"startTime":1628.4,"endTime":1631.0,"type":"term","title":"factory certified technicians","url":"/glossary/factory-certified-technicians","quote":"...when you use factory certified technicians, and you recon that car to the best standard possible.","canonicalId":"term:factory-certified-technicians","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Factory certified technicians are mechanics who have received specialized training and certification from the vehicle manufacturer. This ensures they are knowledgeable about the specific models and can perform repairs and maintenance to the manufacturer's standards.","simplifiedExplanation":"Factory certified technicians are mechanics who have been trained by the car's manufacturer. They know a lot about how to fix and maintain your specific car model."}},{"startTime":1631.0,"endTime":1635.6,"type":"term","title":"recon","url":"/glossary/recon","quote":"...and you recon that car to the best standard possible. And sometimes guys will wanna...","canonicalId":"term:recon","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Recon, short for reconditioning, refers to the process of restoring a used vehicle to a condition that meets or exceeds certain standards. This can involve repairs, cleaning, and ensuring all systems are functioning properly before sale.","simplifiedExplanation":"Recon means fixing up a used car to make it look and work like new again. This can include cleaning, repairing, and checking everything to make sure it's safe and ready to drive."}}],"speakers":[{"id":"s1","name":"Car Dealership Guy","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/appraisal-landmines-costing-dealers-1-000-s-and-how-to-defuse-them-industry-spotlight/transcript.vtt","type":"text/vtt"}]}