{"version":"1.0.0","episode":{"title":"Auto Repair MUST Modernize! | A Conversation with Tekmetric","url":"http://getcarcurious.com/episodes/auto-repair-must-modernize-a-conversation-with-tekmetric","audioUrl":"https://media.transistor.fm/883e8314/16dde00f.mp3","description":"\n        Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!In this episode, Jeff Compton sits down with Amber Wright, VP of Business Development at Tekmetric, and Aaron Szafran, a former shop operator now with Tekmetric. Amber and Aaron share firsthand insights on how shop management software like Tekmetric can transform daily operations—emphasizing the importance of embracing change, streamlining shop processes, and building trust with customers through transparency and modern technology like DVIs (Digital Vehicle Inspections).Timestamps: 00:00 \"Community and Growth in Industry\"06:40 Shop Efficiency and Cost Challenges14:53 Building Trust Over Efficiency20:29 Adapting to New Shop Systems21:59 Cloud Transition and Data Security31:02 Proactive Customer Care Benefits36:46 Enhancing Customer Journey Communication38:03 Overbooking Risks in Auto Shops46:59 Defining \"Fair\" in Business Pricing51:42 \"Decisions Driving Customer Experience\"53:59 \"Powerful Customer-Focused Tech Support\"01:01:47 Truthful Advocacy Without Tough Spots01:08:03 Seamless Business Transition Process\nFollow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232\n      "},"annotations":[{"startTime":49.7,"endTime":58.4,"type":"term","title":"wheel lock key","url":"/glossary/wheel-lock-key","quote":"People, if you're listening and you have a wheel lock key on your car, take it off. Right now for me, please.","canonicalId":"term:wheel-lock-key","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A wheel lock key is a specialized tool used to remove wheel locks, which are designed to prevent theft of wheels by requiring a unique key for removal. Many car owners use them for added security, but they can be a hassle if lost or misplaced.","simplifiedExplanation":"A wheel lock key is a special tool that helps you take off your car's wheels if they have locks on them. It's meant to stop thieves from stealing your wheels, but it can be tricky if you lose it."}},{"startTime":823.9,"endTime":824.7,"type":"term","title":"crank up windows","url":"/glossary/crank-up-windows","quote":"My first car was crank up. They're bringing that back out, by the way.","canonicalId":"term:crank-up-windows","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Crank up windows refer to manual window mechanisms that require a hand crank to open and close the window, as opposed to power windows that use an electric motor. This feature is becoming rare in modern cars.","simplifiedExplanation":"Crank up windows are the old-fashioned way to open car windows by turning a handle. Many new cars have automatic windows that you just press a button to open."}},{"startTime":825.92,"endTime":828.24,"type":"car","title":"Toyota Corolla","url":"/cars/toyota/corolla","image":"https://upload.wikimedia.org/wikipedia/commons/c/c6/1969_Toyota_Corolla_1200.jpg","quote":"My Toyota Corolla was a crank up window. And you almost have to go back to some of the basic stuff again...","canonicalId":"car:toyota:corolla","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Toyota Corolla is a compact car known for its reliability and fuel efficiency. It has been one of the best-selling cars worldwide for decades, appealing to budget-conscious buyers.","simplifiedExplanation":"The Toyota Corolla is a small car that many people choose because it's affordable and reliable. It's been popular for a long time and is known to last a long time with good care.","imageAttribution":"TTTNIS (CC0)"}},{"startTime":1626.4,"endTime":1626.4,"type":"brand","title":"Lincoln","url":"/glossary/lincoln","quote":"...I hold them for six months as a service manager for a Ford Lincoln Toyota dealership...","canonicalId":"brand:lincoln","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Lincoln is the luxury vehicle division of Ford, known for producing high-end sedans and SUVs.","simplifiedExplanation":"Lincoln is a luxury brand that is part of Ford, making more expensive and stylish cars."}},{"startTime":2489.3,"endTime":2491.12,"type":"term","title":"mandatory snow tires","url":"/glossary/mandatory-snow-tires","quote":"...Well, there's some provenances. Yes, mandatory snow tires.","canonicalId":"term:mandatory-snow-tires","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Mandatory snow tires refer to regulations that require vehicles to be equipped with winter tires during certain months or conditions to ensure safety on snowy or icy roads. These tires are designed to provide better traction and handling in cold weather compared to standard tires.","simplifiedExplanation":"Mandatory snow tires are special tires that you must use in winter to drive safely on snow and ice. They help your car grip the road better when it's cold and slippery."}},{"startTime":2634.2,"endTime":2635.8,"type":"term","title":"brakes","url":"/glossary/brakes","quote":"...I was focusing on the brakes, the suspension, the drivability problems,...","canonicalId":"term:brakes","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Brakes are critical components of a vehicle that allow it to slow down or stop. They can come in various types, including disc and drum brakes, and are essential for safety.","simplifiedExplanation":"Brakes are what help a car slow down or stop when you press the pedal. They're very important for keeping you safe while driving."}},{"startTime":2635.8,"endTime":2638.3,"type":"term","title":"suspension","url":"/glossary/suspension","quote":"...I was focusing on the brakes, the suspension, the drivability problems,...","canonicalId":"term:suspension","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The suspension system of a vehicle is designed to support the weight of the car, absorb shocks from the road, and maintain tire contact with the ground. It includes components like springs and shock absorbers.","simplifiedExplanation":"The suspension is what keeps the car's ride smooth and helps it handle bumps in the road. It includes parts that support the car's weight and make sure the tires stay on the ground."}},{"startTime":2638.3,"endTime":2639.1,"type":"term","title":"drivability problems","url":"/glossary/drivability-problems","quote":"...I was focusing on the brakes, the suspension, the drivability problems,...","canonicalId":"term:drivability-problems","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Drivability problems refer to issues that affect how well a vehicle drives, including performance issues like stalling, rough idling, or difficulty accelerating. These problems can stem from various components of the car.","simplifiedExplanation":"Drivability problems are issues that make it hard for a car to drive smoothly. This could mean the car stalls or doesn't accelerate well."}},{"startTime":2715.0,"endTime":2715.8,"type":"brand","title":"Tesla","url":"/glossary/tesla","quote":"It's a Tesla? I bought a Kia.","canonicalId":"brand:tesla","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Tesla is an American electric vehicle manufacturer known for its innovative technology and high-performance electric cars, such as the Model S, Model 3, Model X, and Model Y.","simplifiedExplanation":"Tesla makes electric cars that are popular for their technology and performance. They have several models, including sedans and SUVs."}},{"startTime":2744.96,"endTime":2748.0,"type":"car","title":"Kia Sorento","url":"/cars/kia/sorento","image":"https://upload.wikimedia.org/wikipedia/commons/c/c0/00_KIA_SORENTO_HEV_1.jpg","quote":"...I had a Kia Sorento 2013 and the knock sensor...","canonicalId":"car:kia:sorento","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Kia Sorento is a mid-size SUV known for its spacious interior and family-friendly features. The 2013 model offers a range of engines and is appreciated for its comfortable ride and safety ratings.","simplifiedExplanation":"The Kia Sorento is a type of SUV that can carry families and their belongings. The 2013 version is popular for being roomy and safe.","imageAttribution":"Benespit (CC BY-SA 4.0)"}},{"startTime":2747.0,"endTime":2750.2,"type":"part","title":"knock sensor","url":"/glossary/knock-sensor","quote":"...and the knock sensor. I went through all of that...","canonicalId":"part:knock-sensor","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A knock sensor is a critical engine component that detects engine knocking or pinging, which can indicate improper combustion. It helps the engine control unit adjust the ignition timing to prevent damage.","simplifiedExplanation":"A knock sensor is a part of the engine that listens for unusual sounds that could mean the engine is not running properly. It helps keep the engine safe by adjusting how it works."}},{"startTime":2754.2,"endTime":2755.5,"type":"car","title":"Kia Telluride","url":"/cars/kia/telluride","image":"https://upload.wikimedia.org/wikipedia/commons/5/57/2020_Kia_Telluride_LX_V6_AWD.jpg","quote":"And here I am with a Telluride. But they're so beautiful.","canonicalId":"car:kia:telluride","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Kia Telluride is a mid-size SUV that has gained popularity for its spacious interior, advanced technology, and strong safety ratings. It has been praised for its value and features compared to competitors in the same segment.","simplifiedExplanation":"The Kia Telluride is a family-friendly SUV known for being roomy and packed with features. It's a great option if you need space for passengers and cargo.","imageAttribution":"Ghostofakina (CC BY-SA 4.0)"}},{"startTime":2783.04,"endTime":2785.28,"type":"car","title":"Hyundai Palisade","url":"/cars/hyundai/palisade","image":"https://upload.wikimedia.org/wikipedia/commons/c/c3/Hyundai_Palisade_Calligraphy_in_White_%28rear_left%29.jpg","quote":"Or Palisade, really nice vehicle.","canonicalId":"car:hyundai:palisade","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Hyundai Palisade is a mid-size SUV that offers a luxurious interior, advanced safety features, and a comfortable ride. It has been praised for its value and family-friendly design since its introduction in 2019.","simplifiedExplanation":"The Hyundai Palisade is another popular SUV that provides a lot of space and comfort for families. It's known for its stylish design and many useful features.","imageAttribution":"Benespit (CC BY-SA 4.0)"}},{"startTime":2789.0,"endTime":2791.4,"type":"car","title":"Hyundai Santa Fe","url":"/cars/hyundai/santa-fe","image":"https://upload.wikimedia.org/wikipedia/commons/4/40/HYUNDAI_SANTA_FE_%28CM%29_China_%284%29.jpg","quote":"Do you look at the new Santa Fe? They're modeling them. We have one.","canonicalId":"car:hyundai:santa-fe","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Hyundai Santa Fe is a mid-size SUV known for its spacious interior and modern design. It competes with other SUVs in its class, offering a blend of comfort and technology features.","simplifiedExplanation":"The Hyundai Santa Fe is a type of SUV, which is a larger vehicle that can carry more people and cargo. It's designed for families and has a lot of space inside.","imageAttribution":"Dinkun Chen (CC BY-SA 4.0)"}},{"startTime":2792.8,"endTime":2794.16,"type":"car","title":"Land Range Rovers","image":"https://upload.wikimedia.org/wikipedia/commons/1/18/Land_Rover_Range_Rover_Autobiography_2016.jpg","quote":"My wife wanted a Range Rover. And I said, uh-uh. We are not going down that path.","canonicalId":"car:land-range-rovers","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Range Rover is a luxury SUV known for its off-road capabilities and premium features. It is often associated with high status and comfort, making it a popular choice among luxury vehicle buyers.","simplifiedExplanation":"The Range Rover is a fancy SUV that is very comfortable and can drive well on rough roads. Many people like it for its luxury and style.","imageAttribution":"DeFacto (CC BY-SA 4.0)"}},{"startTime":2863.2,"endTime":2866.24,"type":"car","title":"Ford F150","url":"/cars/ford/f-150","image":"https://upload.wikimedia.org/wikipedia/commons/5/56/2022_Ford_F-150_Lightning_Rear.jpg","quote":"Once I get done paying money on my husband's Ford F-150 Platinum and all the stuff that I've just put into that guy, we'll, we'll maybe get another Telluride.","canonicalId":"car:ford:f-150","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Ford F-150 Platinum is a high-end trim of the popular F-150 pickup truck, known for its luxury features and powerful performance.","simplifiedExplanation":"The Ford F-150 Platinum is a fancy version of the F-150 truck, offering more luxury and comfort than the regular models.","imageAttribution":"UltraTech66 (CC BY-SA 4.0)"}},{"startTime":2872.8,"endTime":2873.7,"type":"term","title":"turbo","url":"/glossary/turbo","quote":"They are. Two turbos. Two turbos. I was just going to ask.","canonicalId":"term:turbo","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A turbo, or turbocharger, is a device that forces more air into an engine's combustion chamber, allowing it to produce more power without increasing engine size.","simplifiedExplanation":"A turbo is a part that helps an engine get more air, which makes it run faster and more powerful."}},{"startTime":2943.1,"endTime":2947.8,"type":"company","title":"Team Mu","url":"/glossary/team-mu","quote":"...using really questionable, like Team Mu Turbos maybe. Thank God we did not use it. So it's all of a sudden, you're like,...","canonicalId":"company:team-mu","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Team Mu is a brand known for producing aftermarket performance parts, particularly brake pads and turbos, often used in motorsports and high-performance vehicles.","simplifiedExplanation":"Team Mu is a company that makes parts for cars, especially for racing. They are known for their brake pads and turbochargers."}},{"startTime":3113.0,"endTime":3114.0,"type":"part","title":"water pump","url":"/glossary/water-pump","quote":"...this is a water pump that's leaking. And that's why you're seeing drips on the ground.","canonicalId":"part:water-pump","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A water pump is a critical component in a vehicle's cooling system, responsible for circulating coolant through the engine and radiator. If it leaks, it can lead to overheating and engine damage.","simplifiedExplanation":"The water pump helps keep the engine cool by moving coolant around. If it leaks, it can cause problems like the engine getting too hot."}},{"startTime":3116.2,"endTime":3118.2,"type":"part","title":"timing belt","url":"/glossary/timing-belt","quote":"...it's behind the timing belt. And it's a big ordeal and all this kind of stuff.","canonicalId":"part:timing-belt","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The timing belt is a crucial part of an engine that synchronizes the rotation of the crankshaft and camshaft. It ensures that the engine's valves open and close at the correct times during each cylinder's intake and exhaust strokes.","simplifiedExplanation":"The timing belt helps keep the engine parts moving in sync. If it breaks, it can cause serious engine damage."}},{"startTime":3671.5,"endTime":3673.5,"type":"term","title":"tranny","url":"/glossary/tranny","quote":"...I don't feel good if I'm going to put an engine into something that I, when I, on the road test, I felt like the tranny also didn't feel great...","canonicalId":"term:tranny","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"'Tranny' is a colloquial term for a car's transmission, which is responsible for transferring power from the engine to the wheels. It can refer to either automatic or manual transmissions, and the condition of the transmission is crucial for the vehicle's performance.","simplifiedExplanation":"'Tranny' is a slang term for the transmission in a car. The transmission helps the car move by transferring power from the engine to the wheels, and it's important for it to work well for the car to drive properly."}},{"startTime":3678.4,"endTime":3679.7,"type":"term","title":"undercoding","url":"/glossary/undercoding","quote":"...it's starting to get, they haven't undercoded it...","canonicalId":"term:undercoding","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Undercoding refers to the application of a protective coating to the underside of a vehicle to prevent rust and corrosion. This is particularly important in regions where roads are salted in winter, as it helps extend the life of the vehicle's undercarriage.","simplifiedExplanation":"Undercoding is a process where a protective layer is applied to the bottom of a car to help prevent rust. This is especially useful in places where roads are treated with salt during winter, which can cause damage to cars."}},{"startTime":3693.28,"endTime":3698.32,"type":"car","title":"Volkswagen Tiguan","url":"/cars/volkswagen/tiguan","image":"https://upload.wikimedia.org/wikipedia/commons/e/e9/Volkswagen_Tiguan_III_1X7A2497.jpg","quote":"A customer comes to me and they bought a 2019 Volkswagen Tiguan, 180,000 kilometers.","canonicalId":"car:volkswagen:tiguan","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Volkswagen Tiguan is a compact SUV known for its practicality and comfort. The 2019 model features a spacious interior and advanced technology, making it a popular choice among families.","simplifiedExplanation":"The Volkswagen Tiguan is a small SUV that is great for families. The 2019 version is known for being comfortable and having a lot of space inside.","imageAttribution":"Alexander-93 (CC BY-SA 4.0)"}},{"startTime":3698.3,"endTime":3701.8,"type":"term","title":"kilometers","url":"/glossary/kilometers","quote":"...they bought a 2019 Volkswagen Tiguan, 180,000 kilometers. So in the communist units of kilometers, say it's got over a hundred thousand miles.","canonicalId":"term:kilometers","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Kilometers are a unit of measurement for distance, commonly used in countries that follow the metric system. One kilometer is equivalent to approximately 0.62 miles.","simplifiedExplanation":"Kilometers are a way to measure distance, like miles. They are used in many countries instead of miles, with one kilometer being a little over half a mile."}},{"startTime":3730.88,"endTime":3732.96,"type":"car","title":"Rolls-Royce Phantoms","url":"/cars/rolls-royce/phantom","image":"https://upload.wikimedia.org/wikipedia/commons/8/84/1936_Rolls-Royce_Phantom_III_Landaulet%2C_Classic-Gala_2025%2C_Schwetzingen_%2820250906-P1049456%29.jpg","quote":"...way and we know. But other times there's, there's phantoms in the machine, we call it.","canonicalId":"car:rolls-royce:phantom","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Rolls-Royce Phantom is a luxury sedan known for its opulence, craftsmanship, and powerful performance. As the flagship model of the Rolls-Royce lineup, it represents the pinnacle of automotive luxury and is often discussed for its bespoke features and status symbol appeal.","simplifiedExplanation":"The Rolls-Royce Phantom is a very fancy car that is designed to be super comfortable and stylish. It's like the ultimate luxury car that people dream of owning because it looks and feels amazing.","imageAttribution":"Matti Blume (CC BY-SA)"}},{"startTime":3737.8,"endTime":3740.4,"type":"term","title":"check engine light","url":"/glossary/check-engine-light","quote":"...she comes back and she's got a check engine light on. And so I'm on a road test with her because she's a little,...","canonicalId":"term:check-engine-light","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The check engine light is an indicator on the vehicle's dashboard that signals a problem with the engine or emissions system. It can illuminate for various reasons, ranging from minor issues to serious malfunctions that require immediate attention.","simplifiedExplanation":"The check engine light is a warning light on your car's dashboard. It means there is something wrong with the engine or another important part of the car that needs to be checked."}},{"startTime":3912.1,"endTime":3913.52,"type":"term","title":"transmission","url":"/glossary/transmission","quote":"...and I've seen people like, well your transmission is blown up","canonicalId":"term:transmission","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The transmission is a crucial component in a vehicle that transfers power from the engine to the wheels, allowing the car to move. It can be automatic or manual and is responsible for changing gears based on speed and load.","simplifiedExplanation":"The transmission is like the part of the car that helps it change speeds. It connects the engine to the wheels and makes sure the car can go faster or slower as needed."}}],"speakers":[{"id":"s1","name":"Jeff Compton","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/auto-repair-must-modernize-a-conversation-with-tekmetric/transcript.vtt","type":"text/vtt"}]}