{"version":"1.0.0","episode":{"title":"AWS Outage, Langham on Growth Strategy, Ortega on Creative, Dean on BDC Evolution | Daily Dealer Live","url":"http://getcarcurious.com/episodes/aws-outage-langham-on-growth-strategy-ortega-on-creative-dean-on-bdc-evolution-daily-dealer-live","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR3724592396.mp3","description":"Today's show features: \n\n\n\nJami Langham, COO of Coleman Automotive Group\n\n\n\nBrian Ortega, Creative Director at Valley Hi Toyota\n\n\n\nBrittney Dean, Sales Business Development Manager at Van Horn Automotive Group\n\n\n\nThis episode is brought to you by:\n\n\n\nKPA – Non-compliance isn't an option. OSHA, FTC, and state regulators are actively targeting dealers with escalating fines and enforcement actions across safety, privacy, and F&I compliance. KPA’s Complete Compliance Suite is the only all-in-one solution that protects dealers from every compliance risk. Our integrated software, expert consulting, and award-winning training address every compliance gap, helping you reduce insurance premiums, mitigate liability exposure, and protect your dealership's reputation from business-threatening violations. Stop managing compliance manually with patchwork solutions that leave you vulnerable to audits and lawsuits. Visit https://info.kpa.io/cdg to learn more.\n\n\n\nCar Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at https://carguymedia.com/cdglive and we hope to see you in Vegas!\n\n\n\n—\n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nCDG News ➤ https://news.dealershipguy.com/\n\nCDG Jobs ➤ https://jobs.dealershipguy.com/\n\nCDG Recruiting ➤ https://www.cdgrecruiting.com/\n\n\n\nMy Socials:\n\n\n\nX ➤ https://www.twitter.com/GuyDealership\n\nInstagram ➤ https://www.instagram.com/cardealershipguy/\n\nTikTok ➤ https://www.tiktok.com/@guydealership\n\nLinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/\n\nThreads ➤ https://www.threads.net/@cardealershipguy\n\nFacebook ➤ https://www.facebook.com/profile.php?id=100077402857683\n\n\n\nEverything else ➤ dealershipguy.com"},"annotations":[{"startTime":120.68,"endTime":124.24,"type":"car","title":"Jeep Wrangler","url":"/cars/jeep/wrangler","image":"https://upload.wikimedia.org/wikipedia/commons/a/a7/JEEP_WRANGLER_%28JL%29_China.jpg","quote":"...Stylianus is recalling over 24,000 Jeep Wrangler plug-in hybrids,...","canonicalId":"car:jeep:wrangler","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Jeep Wrangler is a popular off-road vehicle known for its rugged design and capability. It has a strong following among outdoor enthusiasts and is often used for off-road adventures.","simplifiedExplanation":"The Jeep Wrangler is a tough, off-road vehicle that many people love for adventures in nature. It's designed to handle rough terrain and has a loyal fan base.","imageAttribution":"Dinkun Chen (CC BY-SA 4.0)"}},{"startTime":124.5,"endTime":127.46,"type":"car","title":"Ram ProMaster","url":"/cars/ram/promaster","image":"https://upload.wikimedia.org/wikipedia/commons/7/7d/2014_Ram_1500_ProMaster_Tradesman_SWB_std_roof_front.jpg","quote":"plus nearly 300,000 RAM ProMaster vehicles are being recalled by Chrysler in a CDG recall watch.","canonicalId":"car:ram:promaster","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The RAM ProMaster is a versatile van designed for commercial use, popular among businesses for its cargo capacity and ease of customization. It is often used for deliveries and as a work vehicle.","simplifiedExplanation":"The RAM ProMaster is a large van that businesses use to carry goods. It's known for being spacious and easy to modify for different jobs.","imageAttribution":"Mr.choppers (CC BY-SA 3.0)"}},{"startTime":135.8,"endTime":138.1,"type":"term","title":"plug-in hybrid","url":"/glossary/plug-in-hybrid","quote":"One is for Jeep's plug-in hybrid Wrangler, and another for RAM's popular ProMaster fleet vans.","canonicalId":"term:plug-in-hybrid","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A plug-in hybrid vehicle combines a traditional internal combustion engine with an electric motor and can be charged from an external power source. This allows for improved fuel efficiency and reduced emissions compared to conventional vehicles.","simplifiedExplanation":"A plug-in hybrid is a type of car that can run on both gas and electricity. You can charge it by plugging it in, which helps save fuel and is better for the environment."}},{"startTime":150.0,"endTime":152.7,"type":"term","title":"over-the-air software update","url":"/glossary/over-the-air-software-update","quote":"more than 24,000 Wrangler 4-by-E hybrids from 23 to 25 are being recalled after an over-the-air software update caused some vehicles to completely lose power.","canonicalId":"term:over-the-air-software-update","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"An over-the-air software update allows manufacturers to remotely update a vehicle's software without needing to bring it into a dealership. This can improve performance, fix bugs, or add new features.","simplifiedExplanation":"An over-the-air software update is when a car gets new software automatically through the internet, just like how your phone updates. It helps fix problems or improve how the car works without going to a shop."}},{"startTime":172.7,"endTime":175.3,"type":"term","title":"cooling fan modules","url":"/glossary/cooling-fan-modules","quote":"...for a potential fire risk tied to cooling fan modules with weak fuse protection, ultimately creating a big disruption for fleet operations...","canonicalId":"term:cooling-fan-modules","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Cooling fan modules are components in vehicles that help regulate engine temperature by cooling the engine and other critical parts. If they malfunction, it can lead to overheating or fire risks.","simplifiedExplanation":"Cooling fan modules are parts in cars that help keep the engine cool. If they don't work properly, the engine can get too hot and cause problems, like fires."}},{"startTime":178.2,"endTime":181.4,"type":"concept","title":"fleet operations","url":"/glossary/fleet-operations","quote":"...ultimately creating a big disruption for fleet operations that depend on these vehicles for daily revenue.","canonicalId":"concept:fleet-operations","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Fleet operations refer to the management and use of a group of vehicles owned or leased by a business for commercial purposes. These operations are crucial for businesses that rely on transportation for deliveries or services.","simplifiedExplanation":"Fleet operations are when a business uses a group of vehicles to help with their work, like delivering products. It's important for companies that need to move things around regularly."}},{"startTime":202.9,"endTime":205.1,"type":"concept","title":"transparent pricing","url":"/glossary/transparent-pricing","quote":"...that could help build customer trust in online car shopping. Effective now, any dealer advertising through Google will have to clearly disclose full prices, payment models...","canonicalId":"concept:transparent-pricing","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Transparent pricing refers to the practice of clearly disclosing all costs associated with a purchase, including the full price, payment models, and any conditions. This approach helps consumers make informed decisions and reduces the risk of hidden fees or misleading offers.","simplifiedExplanation":"Transparent pricing means showing all the costs involved in buying something, so there are no surprises later. It helps buyers know exactly what they are paying for."}},{"startTime":216.2,"endTime":219.0,"type":"concept","title":"bait and switch tactics","url":"/glossary/bait-and-switch-tactics","quote":"...the policy directly targets bait and switch tactics, i.e.","canonicalId":"concept:bait-and-switch-tactics","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Bait and switch tactics involve advertising a product at a low price to attract customers, only to switch them to a higher-priced item once they show interest. This practice is often considered deceptive and is targeted by consumer protection laws.","simplifiedExplanation":"Bait and switch tactics are when a store advertises something at a low price to get people in, but then tries to sell them something more expensive instead. It's a trick that isn't fair to customers."}},{"startTime":408.2,"endTime":411.3,"type":"company","title":"Coleman Automotive Group","url":"/glossary/coleman-automotive-group","quote":"I just started with the Coleman Automotive Group on like last Monday. So my life has been a little bit of a whirlwind getting associated with all of the stores...","canonicalId":"company:coleman-automotive-group","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Coleman Automotive Group is a dealership group that operates multiple automotive stores, likely representing various car brands. They focus on sales and service in the automotive industry.","simplifiedExplanation":"Coleman Automotive Group is a company that sells cars and provides services for them. They have multiple locations and deal with different car brands."}},{"startTime":432.2,"endTime":432.2,"type":"brand","title":"Toyota","url":"/glossary/toyota","quote":"...I've been the GM of Toyota Lexus stores.","canonicalId":"brand:toyota","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Toyota is a well-known automotive manufacturer based in Japan, recognized for producing reliable and fuel-efficient vehicles. The brand has a strong presence in the global automotive market.","simplifiedExplanation":"Toyota is a car company from Japan that makes many popular cars, known for being reliable and efficient."}},{"startTime":432.2,"endTime":432.2,"type":"brand","title":"Lexus","url":"/glossary/lexus","quote":"...I've been the GM of Toyota Lexus stores.","canonicalId":"brand:lexus","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Lexus is the luxury vehicle division of Toyota, offering premium cars and SUVs that emphasize comfort, performance, and advanced technology.","simplifiedExplanation":"Lexus is a luxury car brand that is part of Toyota, known for making high-end cars that are comfortable and packed with features."}},{"startTime":1044.5,"endTime":1048.9,"type":"term","title":"chip shortage","url":"/glossary/chip-shortage","quote":"...we've been reporting actually for the last two weeks of potential chip shortages stemming from a shortage from a Dutch chip supplier...","canonicalId":"term:chip-shortage","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A chip shortage refers to a significant reduction in the availability of semiconductor chips, which are crucial components in modern vehicles for various electronic systems. This shortage can lead to production delays and reduced vehicle availability in the market.","simplifiedExplanation":"A chip shortage means there aren't enough tiny computer parts needed to make cars work properly. This can slow down how many cars companies can make and sell."}},{"startTime":1055.4,"endTime":1057.72,"type":"brand","title":"Honda","url":"/glossary/honda","quote":"...we're starting to see some delays in Honda...","canonicalId":"brand:honda","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Honda is a well-known Japanese automotive manufacturer that produces a wide range of vehicles, including cars, motorcycles, and power equipment. The brand is recognized for its reliability and innovation in automotive technology.","simplifiedExplanation":"Honda is a popular car company from Japan that makes many different types of vehicles. They are known for making reliable cars that last a long time."}},{"startTime":1075.2,"endTime":1075.5,"type":"brand","title":"Buick","url":"/glossary/buick","quote":"...growing auto groups such as yourself with Ford, CDJR, Chevy, Buick, Lincoln Toyota,...","canonicalId":"brand:buick","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Buick is a division of General Motors known for producing premium vehicles that often focus on comfort and style.","simplifiedExplanation":"Buick is a car brand that makes comfortable and stylish vehicles, usually seen as a bit more luxurious."}},{"startTime":1075.2,"endTime":1075.5,"type":"brand","title":"Ford","url":"/glossary/ford","quote":"...growing auto groups such as yourself with Ford, CDJR, Chevy, Buick, Lincoln Toyota,...","canonicalId":"brand:ford","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Ford is a major American automotive manufacturer known for producing a wide range of vehicles, including trucks, SUVs, and cars.","simplifiedExplanation":"Ford is a well-known car company that makes many types of vehicles, including popular trucks and SUVs."}},{"startTime":1075.2,"endTime":1075.5,"type":"brand","title":"Chevrolet","url":"/glossary/chevrolet","quote":"...growing auto groups such as yourself with Ford, CDJR, Chevy, Buick, Lincoln Toyota,...","canonicalId":"brand:chevrolet","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Chevrolet, often referred to as Chevy, is a division of General Motors and is known for its cars, trucks, and SUVs.","simplifiedExplanation":"Chevrolet, or Chevy, is a popular car brand that makes many different vehicles, including cars and trucks."}},{"startTime":1251.7,"endTime":1254.2,"type":"company","title":"Techian","url":"/glossary/techian","quote":"So our DMS, we have Techian. I had Techian at Toyota Lexus and we also have Techian with the Coleman Automotive Group.","canonicalId":"company:techian","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Techian is a dealership management system (DMS) that helps automotive businesses manage their operations, including sales, service, and inventory. It provides tools for improving efficiency and customer service in the automotive industry.","simplifiedExplanation":"Techian is a software used by car dealerships to help them run their businesses better. It helps with things like keeping track of sales and managing car services."}},{"startTime":2481.7,"endTime":2483.56,"type":"car","title":"Bentley Azure","url":"/cars/bentley/azure","image":"https://upload.wikimedia.org/wikipedia/commons/3/34/07_Bentley_Azure_%289885310443%29.jpg","quote":"...sually it's a bad API somewhere.  Jim Taylor says Azure down worldwide.  We'll continue to track that.","canonicalId":"car:bentley:azure","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Bentley Azure is a luxury convertible that combines opulence with performance, produced by the British automaker Bentley. Known for its handcrafted interiors and powerful V8 engine, the Azure represents the pinnacle of luxury motoring and is often discussed in the context of high-end automotive technology and design.","simplifiedExplanation":"The Bentley Azure is a fancy car that you can drive with the top down, making it feel like you're in a luxury experience. It's known for being very comfortable and stylish, but it also comes with a high price tag because it's made with really nice materials and has a powerful engine.","imageAttribution":"Greg Gjerdingen from Willmar, USA (CC BY 2.0)"}},{"startTime":2808.9,"endTime":2810.0,"type":"term","title":"BDC","url":"/glossary/bdc","quote":"So there's a new trend in automotive and it's eliminating BDCs either because AI has become so efficient...","canonicalId":"term:bdc","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"BDC stands for Business Development Center, a department within a dealership that handles customer inquiries and leads. The role of a BDC is to manage communication with potential customers, often through phone calls and emails, to drive sales.","simplifiedExplanation":"BDC means Business Development Center, which is a part of a car dealership that talks to customers and helps them find cars. They answer questions and set up appointments for salespeople."}},{"startTime":2816.5,"endTime":2821.4,"type":"concept","title":"AI in automotive sales","url":"/glossary/ai-in-automotive-sales","quote":"...because AI has become so efficient, proficient, or we had a sales trainer on a few weeks ago...","canonicalId":"concept:ai-in-automotive-sales","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The use of artificial intelligence (AI) in automotive sales refers to integrating technology to improve customer interactions and streamline the sales process. AI can analyze customer data, respond to inquiries, and even assist in closing deals, making the sales process more efficient.","simplifiedExplanation":"AI stands for artificial intelligence, which is technology that can think and learn like a human. In car sales, AI can help answer customer questions and make the buying process faster and easier."}}],"speakers":[{"id":"s1","name":"Car Dealership Guy","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/aws-outage-langham-on-growth-strategy-ortega-on-creative-dean-on-bdc-evolution-daily-dealer-live/transcript.vtt","type":"text/vtt"}]}