{"version":"1.0.0","episode":{"title":"Batman Needs a Robin: Meet Your Shop’s New Sidekick Ninja App [THA 479]","url":"http://getcarcurious.com/episodes/batman-needs-a-robin-meet-your-shop-s-new-sidekick-ninja-app-tha-479","audioUrl":"https://episodes.captivate.fm/episode/45bb6ae4-d62f-4d1e-a7db-e52517dd9a74.mp3","description":"Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty\n\nWatch Full Video Episode\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nRecorded live at VISION 2026, host Carm Capriotto is joined by Jeremy Glassco of AppFueled and shop owner Joe Schindler to explore how auto repair shops can better connect technology with customer engagement.\nGlassco introduces the concept of the “App Gap,” explaining that while consumers frequently engage with apps from major brands, auto repair shops struggle with adoption because customers only download apps they trust or see immediate value in. To bridge this gap, he emphasizes delivering clear incentives and meaningful engagement.\nA key innovation discussed is “Sidekick Ninja,” a Chrome extension tool that complements the shop’s management system by surfacing real-time customer insights, including communication history, profile data, and available offers, directly within the advisor’s workflow. This integration ensures no missed follow-ups, rebates, or opportunities to enhance the customer experience.\nSchindler also highlights strategies to protect shop profitability, including gamifying customer engagement within a shop app. By rewarding users for actions such as adding vehicle details or personal information, shops can gather valuable data while encouraging deeper engagement.\n\n\n\n\n\n\n\n\nUltimately, the episode reinforces that when technology is used to enhance, not replace, the human connection, shops can create better experiences, stronger relationships, and more consistent growth.\nhttps://www.appfueled.io/sidekick-ninja\n\nVISION Hi-Tech Training and Expo: https://visionkc.com/\n\nJeremy Glassco, Founder, App Fueled\n\nJoe Schindler, Schindler's Garage, Floyds Knobs, IN\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nThanks to our Partner, NAPA TRACS\n\nNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/\n\nThanks to our Partner, Today's Class\n\nOptimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/\n\nThanks to our Partner, KUKUI\n\nStop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/\n\nThanks to our Partner, Pit Crew Loyalty\n\nYou’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the..."},"annotations":[{"startTime":33.6,"endTime":106.68,"type":"company","title":"NapaTrax","url":"/glossary/napa-trax","quote":"Also, thank you so much to NapaTrax for sponsoring us here... For over 30 years, NapaTrax has made selecting the right shop management system easy... Find NapaTrax on the web at NAPATRACS.com.","canonicalId":"company:napa-trax","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"NapaTrax is a shop management software provider used by automotive repair businesses. It helps shops organize operations like estimating, scheduling, customer/vehicle information, and workflow so the shop can run more efficiently.","simplifiedExplanation":"NapaTrax is software that auto repair shops use to keep everything organized. Instead of relying on paper or scattered systems, it helps the shop manage day-to-day work and customer info in one place."}},{"startTime":39.4,"endTime":67.5,"type":"term","title":"SMS systems","url":"/glossary/sms-systems","quote":"I talk too much about SMS systems and the total usage of them... everybody that I spoke to says, yeah, yeah, we're probably a little shy of using all the great features that are in all the SMS's.","canonicalId":"term:sms-systems","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In this context, “SMS” refers to shop management systems—software used by auto repair shops to run operations. The speaker is discussing how shops may not be using all the features available in their SMS.","simplifiedExplanation":"“SMS” here means the computer system a repair shop uses to run the business. It can help with things like tracking jobs and keeping customer and vehicle info organized."}},{"startTime":86.6,"endTime":100.9,"type":"concept","title":"shop management system","url":"/glossary/shop-management-system","quote":"For over 30 years, NapaTrax has made selecting the right shop management system easy... We'll prove to you that Trax is the single best shop management system in the business.","canonicalId":"concept:shop-management-system","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A shop management system is software that centralizes key repair-shop workflows such as job management, customer communication, and internal tracking. Choosing the right system can affect how efficiently a shop operates and how consistently work is documented.","simplifiedExplanation":"A shop management system is the software that helps an auto shop run its daily work. It can help the shop keep jobs organized and make sure information doesn’t get lost."}},{"startTime":96.22,"endTime":100.4,"type":"car","title":"Chevrolet Trax","url":"/cars/chevrolet/trax","image":"https://upload.wikimedia.org/wikipedia/commons/d/d2/2021_Chevrolet_Trax_LT%2C_Windsor%2C_Ontario%2C_2025-07-01.jpg","quote":"...ive SMS in the industry.  We'll prove to you that Trax is the single best shop management system in the ...","canonicalId":"car:chevrolet:trax","priority":0.5,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Chevrolet Trax is a compact crossover SUV designed for everyday driving, offering a practical size and easy-to-use layout. It’s the kind of vehicle that may be discussed in business or ownership contexts because it’s a common choice for people who want an SUV without stepping up to a larger, more expensive model. In the podcast context you provided, “Trax” appears as part of a phrase about “the single best shop management system,” so the mention is likely not about the vehicle itself.","simplifiedExplanation":"The Chevrolet Trax is a small SUV made for regular daily use. It’s meant to be easy to drive and practical for things like commuting and errands. In your quote, “Trax” sounds like it may be referring to something else, not the car.","imageAttribution":"Crisco 1492 (CC BY-SA 4.0)"}},{"startTime":127.8,"endTime":139.7,"type":"company","title":"Kukui","url":"/glossary/kukui","quote":"Kukui's integrated platform, they deliver four times better website conversions, automated follow up and real time ROI tracking. Get industry leading customer support with Kukui.","canonicalId":"company:kukui","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Kukui is presented as an integrated platform for shop marketing. The segment claims it improves website conversion rates and automates follow-up while providing real-time ROI tracking.","simplifiedExplanation":"Kukui is a marketing platform for businesses. The idea is it helps turn website visitors into customers and keeps track of what marketing is actually working."}},{"startTime":131.2,"endTime":135.8,"type":"concept","title":"automated follow up","url":"/glossary/automated-follow-up","quote":"Kukui's integrated platform, they deliver four times better website conversions, automated follow up and real time ROI tracking.","canonicalId":"concept:automated-follow-up","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Automated follow-up refers to systems that send messages or reminders to leads after they interact with the shop (e.g., form submission or first visit). This helps reduce lost leads and increases the chance customers return for service.","simplifiedExplanation":"Automated follow-up means the system reaches out to people automatically after they contact you. It helps make sure leads don’t get forgotten."}},{"startTime":148.1,"endTime":153.0,"type":"concept","title":"one and done cycle","url":"/glossary/one-and-done-cycle","quote":"Pit Crew Loyalty ends the one and done cycle, turning first visits into lasting reliable revenue on the web at pitcrewloyalty.com.","canonicalId":"concept:one-and-done-cycle","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The “one and done cycle” refers to customers who visit once but don’t return, leaving the shop dependent on constant new lead generation. Retention-focused tools aim to increase repeat visits and stabilize revenue.","simplifiedExplanation":"A “one and done” customer is someone who comes once and then disappears. The problem is the shop has to keep finding new customers instead of building repeat business."}},{"startTime":148.1,"endTime":153.0,"type":"company","title":"Pit Crew Loyalty","url":"/glossary/pit-crew-loyalty","quote":"Pit Crew Loyalty ends the one and done cycle, turning first visits into lasting reliable revenue on the web at pitcrewloyalty.com.","canonicalId":"company:pit-crew-loyalty","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Pit Crew Loyalty is described as a program that helps shops retain customers after the first visit. The segment frames it as breaking the “one and done” cycle by turning first-time customers into repeat, reliable revenue.","simplifiedExplanation":"Pit Crew Loyalty sounds like a customer retention program. The goal is to get people to come back for more service instead of only visiting once."}},{"startTime":482.8,"endTime":490.0,"type":"term","title":"CRM","url":"/glossary/crm","quote":"Every CRM, all the software we have in the world can tell you this is my third, fourth, or fifth visit.","canonicalId":"term:crm","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"CRM stands for Customer Relationship Management. In automotive service and sales, CRM systems track customer interactions and visit history so shops can time outreach and offers based on where someone is in the customer journey.","simplifiedExplanation":"CRM is software that helps a business keep track of customers. It can show how many times someone has visited and when it’s a good time to contact them."}},{"startTime":594.0,"endTime":619.22,"type":"term","title":"Krispy Kreme","url":"/glossary/krispy-kreme","quote":"[595.3s] Have you ever taken a waffle iron?\n[598.7s] Krispy Kreme in the middle of it.\n[600.4s] Have it very nice and hot.\n[602.6s] Close the cover and wait.\n[610.6s] Lift the lid.\n[613.6s] Krispy Kreme that's got those square marks all over it.","canonicalId":"term:krispy-kreme","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Krispy Kreme is a doughnut chain known for its “hot now” production process. In the segment, they’re using the brand as part of a playful, improvised “waffle iron” cooking method.","simplifiedExplanation":"Krispy Kreme is a popular doughnut shop. Here it’s mentioned in a fun story about making doughnuts using a kitchen device."}},{"startTime":818.9,"endTime":823.8,"type":"concept","title":"rebate","url":"/glossary/rebate","quote":"This was an A customer who had our app downloaded with a $12 rebate and 14 stars. [823.8s] And they were actually a member. [825.3s] And so that was really the first problem we wanted to close is we discovered that advisors.","canonicalId":"concept:rebate","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A rebate is a discount paid back to the customer after purchase or service, often tied to a specific offer. In this segment, the rebate is part of the customer’s app profile, and the shop needs to apply/recognize it before closing the ticket.","simplifiedExplanation":"A rebate is money back or a discount that you’re supposed to get. Here, the shop needs to catch it in the system before they finish the job so the customer actually receives the deal."}},{"startTime":943.6,"endTime":948.5,"type":"term","title":"free oil change","url":"/glossary/free-oil-change","quote":"hey, you forgot to put my 5% rebate, my free oil change, whatever's on there,\nbecause didn't have it right there.","canonicalId":"term:free-oil-change","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A free oil change is a promotional service perk that’s typically tied to a customer account. The key point here is that the shop’s software should surface it so the advisor applies it at checkout.","simplifiedExplanation":"A free oil change is a promo where the shop covers the cost of changing the engine oil. The episode is about making sure the advisor sees the offer in the system."}},{"startTime":961.0,"endTime":973.6,"type":"term","title":"wiper blades","url":"/glossary/wiper-blades","quote":"Oh, they've got a wiper, so wiper blades.\nOkay.\nSo if the car's in for an oil change and basically the wipers were halfway...","canonicalId":"term:wiper-blades","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Wiper blades are the rubber blades that clear rain and debris from the windshield. The discussion is about proactively scheduling or upselling maintenance when the blades are worn (e.g., “halfway”), using the customer’s coupon/offer.","simplifiedExplanation":"Wiper blades are the parts that wipe the windshield clean. If they’re worn, visibility gets worse, so the shop wants to replace them before the customer has a problem."}},{"startTime":1226.0,"endTime":1234.4,"type":"concept","title":"lifetime value","url":"/glossary/lifetime-value","quote":"Our clients cut that rate by up to 38%, raising lifetime value by more than 50%. Loyalty members visit nearly three times more often creating predictable revenue without extra ad spend.","canonicalId":"concept:lifetime-value","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Lifetime value (LTV) is the total profit a customer is expected to generate over the entire time they stay with a shop. Auto shops care because repeat visits spread out customer acquisition costs and stabilize cash flow.","simplifiedExplanation":"Lifetime value means how much money a customer brings to the shop over time. If customers keep coming back, the shop earns more overall."}},{"startTime":1283.8,"endTime":1291.9,"type":"company","title":"AppFuel","url":"/glossary/appfuel","quote":"That is great customer service. That's great trust, but it's also giving away money you didn't have to give away because you came back without knowing about that rebate. So AppFuel, we want to empower the owner to not give away their own money unless the consumer is the one that engaged with the program.","canonicalId":"company:appfuel","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"AppFuel is presented as the software platform behind the app-driven rebate/offer experience. The discussion frames it as a way to control when and how customers discover incentives so the shop isn’t effectively “giving away money” without the customer opting in.","simplifiedExplanation":"AppFuel sounds like the company that makes the app the shop uses. The point is to make sure customers only get discounts or rebates when they’ve actually engaged with the app, not just because an advisor mentions it at the counter."}},{"startTime":1401.7,"endTime":1414.1,"type":"concept","title":"customer profile","url":"/glossary/customer-profile","quote":"...unless the customer keeps the app on their phone, creates a profile, and then within 24 hours unlocks the dollars themselves.","canonicalId":"concept:customer-profile","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A customer profile is the stored information the app uses to track engagement and unlock rewards. In this case, the rebate only gets added after the customer creates a profile and keeps the app active.","simplifiedExplanation":"A customer profile is just the app keeping track of you. Here, you have to set it up and stay active so the app can unlock the rebate."}},{"startTime":1443.9,"endTime":1458.9,"type":"concept","title":"gamification","url":"/glossary/gamification","quote":"is gamification. And basically, that was a conversation we had was that basically, he engages the client and gamifies it so that they get the adrenaline rush by unlocking stars...","canonicalId":"concept:gamification","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Gamification is using game-like mechanics (rewards, points, unlocks) to motivate behavior. Here, the app encourages customers to stay engaged by unlocking “stars” and adding vehicles to their profile.","simplifiedExplanation":"Gamification means turning something like an app into a game. In this case, you earn points/stars for actions, which keeps you interested and coming back."}},{"startTime":1485.3,"endTime":1497.5,"type":"concept","title":"records of vehicles you own","url":"/glossary/records-of-vehicles-you-own","quote":"...so now I have records, hey, he is a BMW, he has an Audi, and he has a Corvette. And he's got all these cars...","canonicalId":"concept:records-of-vehicles-you-own","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The app tracks which vehicles a customer owns and stores them as records. That lets the shop tailor future outreach and service offers beyond the single car being worked on at the moment.","simplifiedExplanation":"The app remembers what cars you have. That way, the shop can contact you about service for those other cars too."}},{"startTime":1643.5,"endTime":1648.3,"type":"concept","title":"repair order","url":"/glossary/repair-order","quote":"So if Joe's looking at a repair order today, and he clicks on our little ninja, it opens up, he can see all of the texts, calls...","canonicalId":"concept:repair-order","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A repair order (RO) is the document/work order a shop creates when a vehicle is brought in for service. It typically includes customer info, vehicle details, diagnostics, parts, and the final authorization/charges.","simplifiedExplanation":"A repair order is the shop’s official paperwork for a car job. It’s where they record what the customer wants, what the car needs, and what work gets done."}},{"startTime":1789.9,"endTime":1806.2,"type":"concept","title":"omnichannel","url":"/glossary/omni-channel","quote":"again, back to it's more of a question than it is that I have the answer. But if the statement is, we want an omnichannel, how could we leave phones out? And how can we leave apps out?","canonicalId":"concept:omni-channel","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Omnichannel is a customer-experience strategy where a business supports multiple ways to interact—like phone, email, apps, and in-person—so the experience feels connected. In the segment, it’s discussed as a question of which channels businesses should keep or replace.","simplifiedExplanation":"Omnichannel just means a company tries to reach you in more than one way—like phone, email, and an app—so it feels seamless. The point here is deciding which channels to keep versus remove."}},{"startTime":1844.4,"endTime":1859.8,"type":"concept","title":"app alerts","url":"/glossary/app-alerts","quote":"They email people too, but they know they have me in the app. They're tracking my actions and I get app alerts.","canonicalId":"concept:app-alerts","priority":0.5,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"App alerts are notifications delivered through a mobile app to prompt user action. The segment uses Starbucks as an example of how app alerts can outperform generic email because the user has opted into that channel and has fewer competing messages.","simplifiedExplanation":"App alerts are the notifications you get on your phone from an app. The point is that people are more likely to notice and act on these alerts than on random emails."}},{"startTime":1891.4,"endTime":1906.3,"type":"concept","title":"click-to-call","url":"/glossary/click-to-call","quote":"But we did allow our system to be clicked to call. So this sidekick ninja we're talking about here, Joe can click on a phone number inside a shop management system and it's dialing outbound.","canonicalId":"concept:click-to-call","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Click-to-call is a feature that lets a user tap a phone number in software to automatically place a call. In the segment, it’s described as reducing manual dialing and speeding up outbound calling from within a shop management system.","simplifiedExplanation":"Click-to-call means you tap a number on a screen and the phone starts dialing automatically. It saves time and reduces the chance of mistakes compared to typing the number."}},{"startTime":2036.4,"endTime":2041.76,"type":"concept","title":"service record","url":"/glossary/service-record","quote":"It's connected to you. You can pull your vehicle up and you can look at any service record in my","canonicalId":"concept:service-record","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A service record is the documented history of maintenance and repairs performed on a vehicle. For shops, having accurate service records supports better diagnostics and more transparent recommendations. For customers, it helps verify what was done and when."}},{"startTime":2097.6,"endTime":2113.1,"type":"term","title":"AI ROX","url":"/glossary/ai-rox","quote":"It's trademarked AI ROX. And it stands for authentically intelligent repair order experience. So it's not AI like artificial intelligence.","canonicalId":"term:ai-rox","priority":0.5,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"AI ROX is the app’s trademarked acronym in the segment, defined as “authentically intelligent repair order experience.” It’s being positioned as a way to capture and score the full repair-order customer journey rather than just using generic “AI” branding.","simplifiedExplanation":"AI ROX is the name of the feature they’re rolling out. It’s meant to improve and measure the whole service experience around your car’s repair order."}},{"startTime":2338.0,"endTime":2375.2,"type":"concept","title":"non-update update","url":"/glossary/non-update-update","quote":"[2338.0s] about huddles and meetings... [2356.7s] I have nothing to tell him... It was on back order... [2375.2s] A non-update update.","canonicalId":"concept:non-update-update","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “non-update update” is a status message that doesn’t change the outcome (the part is still delayed), but it reassures the customer that the shop is actively working the issue. It’s about communication cadence—letting the client hear from you so they don’t feel ignored.","simplifiedExplanation":"Sometimes nothing new has happened yet, but customers still want to know you’re on it. A “non-update update” is a quick message that says, “No change, but we’re still working and we haven’t forgotten you.”"}},{"startTime":2356.7,"endTime":2365.0,"type":"term","title":"back order","url":"/glossary/back-order","quote":"[2356.7s] ...The part didn't arrive. It was on back order. It was supposed to arrive this morning.","canonicalId":"term:back-order","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “back order” means the part is not currently available and the shop has to wait for it to be produced or shipped. In repair timelines, it’s a common cause of stalled work and is why proactive customer updates matter.","simplifiedExplanation":"A back order is when a needed part isn’t in stock, so it has to be ordered and you wait for it to arrive. It can slow the repair down, even if the shop is doing everything else."}},{"startTime":2375.2,"endTime":2385.0,"type":"concept","title":"white glove approach","url":"/glossary/white-glove-approach","quote":"[2375.2s] I'd almost say something Jeremy did... [2375.2s] the white glove approach. Basically, you're handling them like they have just purchased a Rolls Royce...","canonicalId":"concept:white-glove-approach","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The “white glove approach” is a service standard where the customer experience is treated like a premium purchase—extra care, responsiveness, and attention to detail. In a shop context, it means proactive communication and handling the vehicle with heightened professionalism.","simplifiedExplanation":"It’s a fancy way of saying the shop treats the customer like they’re getting top-tier service. Even if there’s a delay, they communicate clearly and handle everything carefully."}},{"startTime":2541.1,"endTime":2557.0,"type":"concept","title":"loyalty program","url":"/glossary/loyalty-program","quote":"And honestly, thinking about this, my first loyalty program was inspired because they put a casino near our home, and Caesar's Casino has silver, gold, platinum, and diamond.","canonicalId":"concept:loyalty-program","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A loyalty program is a structured way to reward customers for repeat business, often using tiers (like silver/gold/platinum/diamond) to create status. In this segment, the speaker connects the idea to how a shop can guide customer behavior without hard-selling.","simplifiedExplanation":"A loyalty program is how a business rewards you for coming back. It often uses “levels” so people feel motivated to reach a higher status tier."}},{"startTime":2567.0,"endTime":2576.0,"type":"concept","title":"TSA pre-check","url":"/glossary/tsa-pre-check","quote":"and you get to go in a special lane. If you're in certain airports, you get to go through a special line through TSA without having to pre-check and everything.","canonicalId":"concept:tsa-pre-check","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"TSA PreCheck is a U.S. Transportation Security Administration program that lets eligible travelers use expedited security screening at participating airports. It typically reduces steps like removing shoes and laptops, and it can shorten wait times.","simplifiedExplanation":"TSA PreCheck is a special program that helps you get through airport security faster. If you qualify, the security line is usually quicker and you don’t have to do as many steps."}}],"speakers":[{"id":"s1","name":"Carm Capriotto","role":"host"},{"id":"s2","name":"AAP","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/batman-needs-a-robin-meet-your-shop-s-new-sidekick-ninja-app-tha-479/transcript.vtt","type":"text/vtt"}]}