Battling Customer ID Fraud and Exploring Future Transportation at Helfman CDJR dealership!
In Wheel Time Podcast: Your Go-To Automotive Talk Show
Battling Customer ID Fraud and Exploring Future Transportation at Helfman CDJR dealership!
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Welcome to another In-Wheel Time podcast, a 30-minute mini version of the In-Wheel Time car show that airs live every Saturday morning 8 to 11 am Central.
It's max anywhere From the fabulous Sugar Shack Studios.
It's the In-Wheel Time car talk show Coming up.
Jason Feldman, with healthman Christy Dodge, jeep Ram, explains about auto buying fraud.
Interesting story I know you're going to want to see this.
Conrad will have the In-Wheel Time car clinic and will have this week's automotive news headlines Howdy, along with Mike out of this world, mars King Conrad DeLong.
We always need more.
Jeff Zekin, I'm Don Armstrong, glad you could join us on this Veterans Day and I hope that all of our veterans that are listening enjoy your day.
We salute you all.
Thank you very much for your service.
Jason Feldman he is with healthman Christy Dodge, jeep Ram and we want to say good morning to Jels Jason.
Jason, it's great to have you with us.
Thanks so much for joining us, thanks for having me.
Good morning.
Good morning to you.
And I just want to read a little bit of this excerpt from an automotive news story Healthman Christy Dodge, jeep Ram.
Fiat lost about six vehicles, representing about $300,000 each year, to customer ID fraud before GM Stephen Wolfen and staff started working with the Houston Police Department to fight the crimes.
Dealership, along with healthman auto groups, other Houston area domestic brand stores, had about one customer per month using fraudulent IDs to buy a vehicle.
Each year about five or six of those attempts were successful and resulted in a customer driving off with a car they didn't pay for.
That translated into about $300,000 and annual losses at the Christy Dodge Jeep, ram, fiat store.
So, jason, you got some splatting to do, brother, and I would imagine that this is not just exclusive to the healthman dealership.
Yeah.
So we started seeing this I don't know about six, seven years ago, became more rampant, where we would have customer every couple weeks that would have a fraudulent ID, that have several forms of identification.
They could pass a credit interview because they had the person socialed, so they had pulled the person's credit, they knew what was on their credit.
So after the first, after a first couple of times of us getting hurt, we just got really smart.
So there's some telltale signs that we look for and we just take, you know, a couple steps further.
Yeah, and so the way that you do it is, I thought, rather unique to you.
Don't call them out on the fraud while they're there in the dealership.
Explain that how you broom them out of the dealership because they should be able to pass their credit check.
Right.
So if we found that someone was fraudulent before, maybe like six, seven years ago, we would just say, hey, you just didn't get approved and you know they wouldn't complain because they weren't the person they didn't want to get caught, yeah, and they don't want to shine the light on themselves.
Right.
So we teamed up with the Houston Police Department.
Whenever we have a case, we we already know going into it's fraud because we have a driver's license reader.
We have several things we ask for, especially when there's a car deal with no money down that's usually a sell time, sell telltale sign, zero cash down, no trade we ask them to provide us you know, copy their bank statement, something like that that they can do on their cell phone.
When they can't do those things, instead of letting them go to the next dealership, we'll send a picture of the Houston Police, our contact there.
They'll tell us it's fraud and then he'll send several units to pick the person up for using.
So is this?
It sounds like you're talking about identity theft type things that they're coming in with instead of just somebody being creative and creating something.
Yeah, so it could be a couple of different forms.
They could actually have the person's driver's license where they put their picture on, or they could just have a fake driver's license.
It's hard to know going into it, but as it evolves so when you find when you find these out, do you contact other businesses, other dealerships in the area that, hey, this might be a potential heading your way?
Right.
So now, since we get them arrested, the Houston police has linked with the Houston Auto Dealers Network, and so we're on an email chain.
Whenever one gets arrested, we show them pictures of them and what the ID looks like, just to kind of raise awareness.
So what kind of training?
Because to me I realize a lot of this might happen on the sales floor, but it becomes more of the F&I department's responsibility to flush out the fraud.
So what kind of training is provided to those F&I folks?
Is it provided by you internally?
Is it provided by Stellantis, or is it Houston Police Department that's providing some of that additional training to flush?
them out.
You know, it's just our training.
Like I said, first, telltale sign zero money down.
Then we go to the next questions and usually we haven't had a fraudulent deal where someone could have put it pull up their own bank statement.
They haven't set up a bank account.
We had a fraud deal a couple of years ago where a guy was going to put 15,000 cash down and he was fraudulent and the police department celebrated because they were able to seize the 15,000.
So now, even with money down, we look for fraudulent ways that we can get.
So so see that that that even more mystifies me about this whole thing.
So the guy comes in with 15,000 that he's actually going to put down on it, let's say a $45,000.
We have a Maserati it was on a Maserati.
It was on a Maserati.
He got net net back on that, yeah, yeah.
But still, when you have trucks that are that are pushing $70,000, $80,000, you know, I'd give you 15 grand for an $80,000 truck and a heartbeat Right, using Mike's picture.
No, Mike.
This person wasn't that smart.
I don't know why he chose 15,000, but he had the cash and now he doesn't.
You know, there's some telltale signs we look for, but we've seen all different kinds of situations and it's pretty rampant.
So I'm amazed that this kind of thing goes on.
I mean, that's because you're not a criminal, you know.
I guess I don't think of these things, not like that.
Anyway, and you mentioned that you guys have a communication link through HADA, Is HADA have a you know, for lack of a better phrase a committee that's working on this, or department?
Yeah, trying to help the dealers Right.
So the Houston Law and Legal Association Board teams up with the Houston Police Department and it's constantly evolving and examples are brought up and they do a great job at help spearheading this.
They really raise awareness for a lot of dealerships.
So you have.
Have you had any losses in the past year?
No.
Good for you.
So your plan is working.
It's good yeah.
We haven't had losses in a while.
How about other dealerships?
Since you're a member of HADA, I would imagine that if there was another dealership that you would hear about it that had a problem.
Yeah, so I mean it's still rampant and we're lucky.
A lot of our employees have been with us, you know 10 plus years, a lot of our management staff, so they understand.
We've been through the drill so many times that they look out for it.
But yeah, I mean, if a dealership's not in tune to this situation, then they can definitely get taken advantage of.
Did you have any problems on the used car lot with something similar?
Yeah, I mean it's newer used.
They don't, they don't really is there usually they like the real fast cars, you know, like a real fast charger or challenger.
But yeah, I mean the the.
The Maserati I was talking about was through our used Maserati dealership, you know it's, it's all different.
Is there a part of the city that is more prevalent, or is it just all over general?
Or is there a particular?
state.
We're located right in Memorial.
You know I-10 and Silver Pretty nice area happens to us, happens at our River Oak store, that's on Kirby, yeah, yeah.
So I mean we're all pretty prepared and we just educate our people, train them.
So if you're the phrase in the automotive news, thing was brooming somebody.
You kind of broom them out to the cops that are outside waiting on them, or how does that play out?
Yeah.
So I mean I think the example in automotive news we actually they had called us as customer and they sent us all their documentation and we knew right away was fraud.
So we actually had the Houston police officer dress up in a like a, like a mechanic type uniform to pick him up he looked like he was one of our drivers brought him here, they made small conversation, he signed some of the paperwork here and then he took the car and then got arrested.
Nice, because you have to have them.
They have to have completed the the.
Yeah, you gotta get them to sign.
There's a couple things, but you know usually we'll have a couple undercover.
but they come very dramatic when they arrest somebody that it's not just a uniform cop, because they don't know what you know.
I mean the guy could be packing, you know, a gun or something.
Yeah, he's a criminal, so you don't know how far you'll go.
We had one where it was fraud.
They're in the finance department signing their docs and the police I guess the person didn't see, he was just watching it from behind.
Maybe she thought he was walking by and she set out to her boyfriend who's in the car waiting at the front of the dealership I'm so glad you're here, makes me feel so much better.
So then they got in tune to that and they arrested him too.
So that's an interesting question, is it?
Do you find that it's a lot of female versus male?
No, no, is this to anybody?
Wow, yeah, probably bad people.
And what as a dealership and this is in history for you because you haven't had any recently what recourse do you have trying to recover?
Yeah, I mean good point.
Yeah, so I mean, all of our cars are set up with navigation.
So, as soon as you know, the only recourse would be is if someone bought a car under false pretenses or fraud, we could locate the car.
But you know, as things have evolved and technology has gotten better, they've gotten smarter on how to just rip all that stuff out.
Unbelievable.
Wow you know it's very hard to do.
Yeah Well, you know we.
Clearly my mind doesn't go there.
No, it doesn't work that way and I just can't even imagine trying to screw somebody over out of a brand new car, of all things.
I can see where you do go on to the lot, maybe steal it or something, or a used car.
That's a different criminal.
That happens enough.
That's next week's story.
And all the wheels and tires that are getting stolen.
So OK, well, good for you and great story.
I'm glad that you talked to us about it.
Briefly, we were talking off the air earlier today, before we started the show, about the Houston Auto Show.
Have you heard anything about the fact that Stalantis may not have a display here in Houston this year for the Houston Auto Show?
So I think, no, it's not finalized yet.
I think they're still working.
I think they had canceled some things because of the strike, the UAW strike.
Yeah, I think they're waiting to see how that played out.
But I mean, we're hoping they join us and we've got a lot of contacts there and you know we've always had the Jeep drive event.
That's been there.
So oh yeah.
And doing what they need to do to help raise awareness for our race.
Has the strike affected health men out there, where you are at all.
Right.
So I mean the biggest problem was they for our Dodge store.
We have Jeep too and they struck the.
They went strike on the Jeep Wrangler plant and all of our parts distribution centers so it was very hard to get parts but we're a very large store so we carried a huge amount of inventory going into the strike and we're prepared for it.
Our Ford store just heard our Broncos but they're all back to work now and we're getting what we need to be successful.
So if Stalantis doesn't come as as an organization, are you willing to step up as an independent and go out there and put stuff out there?
Yeah, I mean, we're always open to raise awareness.
We just have to see insurance things like that.
You know that was always in the details, yeah, but for us to raise awareness, absolutely.
Good stuff.
How has this year been for you guys?
You know, coming out of the pandemic and now with the strike thing and we have parts shortages early on a couple of years ago.
How has business been?
We haven't talked to any dealers, so but pardon us for being so bold here and going to places that you might not even want to go to.
But how is business?
How are things?
Yeah.
So I mean we have three Dodge or two Dodge or Jeep stores, a Ford dealership and a Mazda, two Mazda Alpha dealerships.
We've all done very well.
We have an inventory, we're selling a lot of cars.
I know rates are a little higher now but we have a lot of discounts through the manufacturer and through us help offset it.
Business has been good and we're lucky that we're in Houston.
I think Houston's got a pretty strong economy and we're selling.
Well, you got inventory is the big thing, I guess, obviously.
Yeah, we must.
So what is your number one selling vehicle?
I was going to ask at your store Number one selling vehicle truck, the Ram truck.
I just got out of a Ram 1500, the brand new elite, and I tell you what that is absolutely bar none, all of the truck manufacturers, it is absolutely the best truck I've ever driven in my entire life.
You know the Rams it's fair, it's very spacious, it's very nice to drive around.
It drives more like a car than a big truck, very easy to drive, comfortable.
The fin finishes are so nice.
You know it has a unique suspension, so it drives really smooth.
Are you looking forward to the new hurricane engine, the straight six in the pickup truck?
Yeah.
So I mean they've done a lot of research on these straight sixes and this new hurricane engine and there's a lot of ways that they can tune it and actually make it faster than a V8, a V12.
So we're excited to see how that evolves.
Have you driven one yet?
I have, and how is it at your foot?
And it's got a lot of power.
So we have them in our grand wagon ears and they have the two different hurricane engines, one that's tuned a little bit more powerful than the other and you can really feel it and it drives great.
Is it as smooth as the V8?
Yes.
Wow, we can't wait.
We can't wait.
Can we come down there and borrow one for a week or two?
No, we look forward to you, sending us one Mike's got ID.
And you guys are low, and you guys are low Two or three of them 7720 Katie Freeway correct.
Yes, next IKEA on iten at Silver.
Oh yeah, well, Jason, it's great to talk to you.
Thanks so much, and it's really interesting.
And congratulations on the way to get these guys nabbed trying to do the fraud deal on you.
Yeah, everybody should just be aware and take caution for your personal credit.
Well, and you know, last time I bought a new car, I've got Lifelock and about five seconds after they had peened my credit report, lifelock sends me a message and says hey, somebody's looking at your credit report.
Is this you?
And I said yes, and it let him get my information Interesting.
Yeah, so I have Lifelock too.
My whole family does.
It's great.
Jason, thank you so much and tell everybody there we said hello and appreciate your time, sir.
Thank you Thank you, thank you, thank you.
Great story.
That just amazes me that people have that much guts to walk in and do something like that.
Yeah, there's also a whole county jail that's full of people like that, so they get caught eventually.
Most of mine are stealing six packs of beer.
You know an $80,000 truck here in Niederville, yeah.
No, there's that Time now for Conrad's car clinic.
Let's get her done.
Well, today I wanted to talk about vehicle maintenance logs.
You know you can use a log to make a record of all of the maintenance services you've had done on your vehicle, which is going to be pretty important.
Kathy just bought one for her new car.
A maintenance log, yeah, absolutely Okay.
The document makes and you could find all kinds of them online and stuff.
The document makes it easier for you to identify the services that your vehicle has undergone and keep them all in one location.
The document makes it possible for you to create a schedule by predicting and budgeting the kind of services your vehicle are going to need today and in the future.
Deciding the price of services becomes easier by just referring to the log instead of doing it manually.
For those who deal with vehicle maintenance, the auto log makes it easier to retrieve information when something goes wrong with your vehicle.
And I say that you know if you have a new car warranty or if you have an extended warranty.
Sometimes they're going to ask for maintenance records to validate that you've kept the vehicle properly maintained.
Well, in doing that, you know if you have a maintenance log, you know.
Then you have all of the information in one place to refer to.
And then I'd also recommend you get one of those kind of expandable folders and on the tabs put you know 10,000, 20,000, 30,000, 40,000 miles and drop those repair orders in those mileage intervals so you have them all in one place to refer to.
Or you could put transmission service, you know, so on and so on.
Don't just stack them in the glove box, which many people do, and then, if they're asked to produce records, it's a lot more difficult for them to produce those records?
Yeah, because your gloves get in the way you know, car fax reporting is good, but car fax reporting is not proof.
That's not the proper documentation for the manufacturer's warranty or an aftermarket warranty to accompany to look at.
So if you have a new vehicle with an extended warranty, it's critical that you keep meticulous maintenance records.
The accurate log is the first part, but you also must keep an organized collection of all the documentation and store it in a safe place, as well, and you know what else is a positive on that.
If you've got all your records, for whatever length of time you own the vehicle and you do go to trade it or sell it, you've got documents.
There's value in that.
There's value in that document.
You're going to get a better price of that vehicle, absolutely.
You're going to get a record of every gallon of gas that he spent.
Oil changes, anything he had done to the car.
I've got a couple of them still stashed away, Wow cool.
Trips that we took.
Yeah, fun stuff, thank you.
Don screaming in the backseat.
Yeah, no, not too much of a screamer.
In the backseat Easy.
There's more to say about that.
I was going to go in trouble before.
While keeping a radio and new vehicles, including electric models, could cost automakers billions of dollars, according to them, over the next seven years.
That's from a new report from the search from the Center for Automotive Research.
In the October report, developed in partnership with the Alliance for Automotive Innovation, researchers found that reducing the electromagnetic electromagnetic interference generated by EVs, which can distort a radio signals, is challenging and could lead to added costs for vehicle manufacturers through 2030.
The automakers could face a cumulative cost of up to $3.8
billion to address the interference that disrupts a radio reception in EVs.
According to the report Blop.
You know what?
I'm not buying any of that.
Let me just call them out here.
At least seven automakers BMW, mazda, polestar, rivian, tesla, volkswagen and Volvo do not offer broadcast AM radio in their EVs.
Well, guess what?
I'm buying it.
I like it.
In the statement to Automotive News National Association, broadcaster argued that hundreds of thousands of Americans have voiced their support for keeping AM radio and new vehicles.
So take that Dream Motor Group owned by University of Alabama football coach Nick Saban, former Mercedes-Benz USA CEO Steve Cannon and CEO Joe Agresti.
I've purchased two South Florida Mercedes Benz stores in a deal worth about $700 billion.
Yep.
I read it this week.
I thought of you too.
The stores add to dream motors stable of dealerships in Alabama, louisiana, tennessee and Texas, including Mercedes Benz of the Woodlands in Texas.
I'm in for a Mercedes Benz.
That's where I'm going.
So do you think maybe the retirement retirement's coming up for him and he just wants to go hang out and oh well, saban's doing all the commercials now with the duck.
Yeah, yeah.
So he's not hurting for money.
Alabama pays him a buttload of money.
Well, several, but loads of money and well worth it because he's delivered.
I like the.
Goldman Sachs is planning the scrap it's co-branded credit cards with General Motors, according to a person familiar with the matter.
Gm said.
Gm said it would continue to reward customers for their loyalty to our brands.
Quote unquote.
Last month Goldman beat estimates for third quarter profit but said it's ill-fated for a into consumer.
Banking continued to weigh.
A former federal judge has sentenced to former Oklahoma Kia and Mitsubishi dealer to 130 months in prison for defrauding auto lenders and then tampering with the case after being convicted of those crimes.
Oh man, bobby Mays, 51 of Norman Oklahoma, you must also forfeit $1,018,000 in profits from the scheme after already having paid $1,160,825 and 72 cents in his pocket in restitution.
Us District Judge Stephen Freo sentenced Mays to multiple 130 and 120 month prison terms in the fraud case in 65 months for tampering with it, all to be served concurrently.
So he's moving from Norman to El Reno where the federal prison is Right.
So you got criminals going into the dealership to steal and you got people in the dealership that are going to steal.
Oh, my God, amazing.
Where can you get?
a fair deal.
You can, and then you have employees at the dealership to steal.
Oh yeah, it's internal yeah.
It's truly amazing to me.
Have you ever thought about maybe working for the money that you're making?
You work harder at getting out of work.
You work harder at getting out of the work than the new work.
Let's not do that.
It's unbelievable, and Hyundai plans to build a facility in the United States where its air mobility division, supernaul, will make flying electric taxis intended for commuter use.
Talk about range anxiety, Holy cow.
Hey honey, it says low battery.
Where do we plug in?
Oh, there's a solar panel on the roof of the plane.
A prototype of the electric vertical takeoff and landing craft will be shown at CES in Las Vegas in January.
The EV.
They're offering rides.
The EV-Tall taxi will be capable of flying at 120 miles an hour and have capacity for one pilot and four passengers.
December 2024 is the target for a test flight with ambitions to start commercial service four years later if there's still a lot, they should try San Francisco.
Yeah, try with San Francisco.
And you know what?
It's not the fall that hurts you or kills you, it's the sudden stop at the bottom.
My side kick here.
Electric taxis, helicopters, you know, don.
Hey, maybe you guys could get one.
Not not not.
You guys could get one to do what you do.
I'm out.
That's all there is to it.
There'll be a lot of used ones for sale.
No doubt yeah, and a lot of battery parts too.
Quick break now.
We're going to wrap up today's show.
Right after this, here on the Inwheel Time car talk show, houston's finest cars are invited to another Gulf Coast Auto Shield car social Saturday, december 2nd, and you're invited too.
Show off your personal pride and joy, or just stop in to see the likes of Lucid Lamborghini, porsche, ferrari and more.
Gulf Coast Auto Shield is your one stop shop for paint, detailing, coatings, window tint, clear bras and wheel repair.
The car social is your opportunity to get a tour of this state of the art facility, located at 11275 South Sam Houston Parkway, just south of the Southwest Freeway.
It all takes place Saturday, december 2nd, 9 to noon.
This is the perfect opportunity to connect with other car enthusiasts, from BMWs to mentally's, corvette's to McLaren's.
The car social is a different kind of show.
Talk to the owners, see Gulf Coast Auto Shield's facility.
You'll be amazed.
Put it on your calendar now.
The Gulf Coast Auto Shield car social Saturday, december 2nd, 9 to noon at 11275 South Sam Houston Parkway, just south of the Southwest Freeway.
The Inwheel Time car talk show will be there too.
We'll see you then.
Hey, houston, america's greatest hot rod tradition is back Thanksgiving weekend.
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More action packed days of hot rods, customs classics, trucks and performance cars.
The Ultimate Low Rider.
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And don't miss the traditional rod and custom section.
Friday, Saturday and Sunday see wild, high-flying freestyle motocross stunt shows.
Shop the Swap Meet and Women's World all weekend On the celebrity stage Presented by Nix Auto Repair and Classic Car Restoration.
Friday meet AEW Tag Team Superstars to Lucha Bros.
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November 23rd through 26th at the George R Brown Convention Center.
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The original group of loopy tortilla restaurants will have you telling your family and friends just what the original recipes mean when it comes to the best fajitas in southeast Texas.
Founder Stan Holt invites you to visit the original loopy tortilla near I-10 and Highway 6.
Here's the original house that inspired the design of all the rest and the original charm that helped make loopy tortilla the go-to destination for Houston Tex-Mex.
Speaking of original, nothing can compete with the original lime pepper marinade that everyone will agree makes loopy tortilla award-winning beef fajitas the best anywhere.
Loopy tortilla Katie is another location that gives you the same quality and service Houstonians have come to expect at loopies.
It's located just off I-10, in the Grand Parkway.
At Kingsland Boulevard in Katie, find yourself an ackee land.
Head to the loopy tortilla in College Station, located just around the corner from Kyle Field.
It's a great place to enjoy those famous frozen margaritas before or after the game.
Head east to Louisiana.
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It twos on I-10, you can't miss it.
The original group of loopy tortilla restaurants invites you in for the best Tex-Mex anywhere.
Well, that's it for this week's In Will Time Car Talk Show.
On this Veterans Day.
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Our marketing advertising advisor and video technical director is we Need More Jeff Zika For booking agent and wheel polisher, mike Mars.
Mr Know-It-All, his royalty King Conrad DeLong.
I'm God Armstrong.
We hope you'll join us for another live award-winning production of the In Will Time Car Talk Show next Saturday, november 18, 2023, on all of our In Will Time Car Talk outlets right here on the Smolk Meers Network.
Have a great weekend.
We hope you'll join us again.
Plan to join us on Thanksgiving Saturday at Autorama.
We hope to see you soon.
To our Veterans, thank you, have a great weekend.
About this episode
Jason Feldman from Helfman CDJR dealership discusses the growing issue of customer ID fraud in auto sales, sharing insights on how the dealership combats this crime with the help of the Houston Police Department. He explains the tactics used to identify fraudulent activities, including red flags like zero money down and the importance of training staff to recognize potential scams. The episode also touches on the impact of recent strikes on vehicle availability and the dealership's overall business performance, alongside automotive news and a car maintenance clinic segment.
Original notes
Imagine losing $300,000 in one year due to customer ID fraud - a reality for Houston Area, Helfman Chrysler Dodge, Jeep Ram and Fiat. As we sit down with Jason Feldman, we unravel the intricate web of auto buying fraud and the decisive steps this dealership took to tackle it. From working with the Houston Police Department, training their F&I staff, to leveraging technology to track down stolen vehicles, we cover it all. Jason's insights into fraudster identification and the dealership's unique approach to handling suspicious customers offer a fascinating glimpse into the auto industry's darker side.
But the conversation doesn't stop there. Amidst the UAW strike, we speculate about the potential absence of the Stallantis car company at the Houston Auto Show and contemplate the dealership's potential role in raising awareness.
We also take a leap into the future with our discussion on the electric vertical takeoff and landing craft. Set to embark on its maiden flight in December 2024, we talk about its potential to revolutionize transportation. Rounded off with a pulse check on the dealership's performance post-pandemic and during the UAW strike, this episode promises to be a ride through the world of auto dealerships.
Be sure to subscribe for more In Wheel Time Car Talk!
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