{"version":"1.0.0","episode":{"title":"Bonus Episode: Top 100 dealership groups by service and parts revenue preview","url":"http://getcarcurious.com/episodes/bonus-episode-top-100-dealership-groups-by-service-and-parts-revenue-preview","audioUrl":"https://dts.podtrac.com/redirect.mp3/www.buzzsprout.com/2447022/episodes/19147955-bonus-episode-top-100-dealership-groups-by-service-and-parts-revenue-preview.mp3","description":"A preview of Automotive News’ Top 100 dealership groups ranked by service and parts and body shop revenue. Hear from leaders at Vaughan Automotive, Hendrick Automotive Group, and Masano Auto Group about training, technology, and the tough decisions around collision centers."},"annotations":[{"startTime":113.2,"endTime":147.8,"type":"concept","title":"collision center","url":"/glossary/collision-center","quote":"We have three collision centers, three different Toyota stores, the three in Texas. We don't have one in California yet, that's our other store. But we currently have the number one ranked Toyota collision center in Gulf States Toyota, which is in our region.","canonicalId":"concept:collision-center","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A collision center is a specialized body shop focused on repairing vehicles after crashes. The episode ties “collision center” performance to measurable outcomes like revenue ranking, staffing, training, and shop setup.","simplifiedExplanation":"A collision center is a body shop that specializes in fixing cars after accidents. It’s set up and staffed for crash repairs, not regular maintenance."}},{"startTime":157.0,"endTime":217.4,"type":"term","title":"accountability and consistency","url":"/glossary/accountability-and-consistency","quote":"Yeah, I mean, it's really training and accountability. You know, they have a winning mentality. So they've been chasing this number one spot for a few years now... And that goes all the way to the variable side. So we clearly define our expectations for every employee to ensure accountability and consistency.","canonicalId":"term:accountability-and-consistency","priority":0.35,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In dealership operations, “accountability and consistency” means employees are measured against clear expectations and the process is run the same way across roles and locations. The speaker links it to defined expectations, performance visibility, and reducing variation in how work is performed.","simplifiedExplanation":"They’re describing a system where people are responsible for results and the work is done in a repeatable way. That helps the shop perform the same across different employees and areas."}},{"startTime":169.9,"endTime":185.1,"type":"term","title":"point system","url":"/glossary/point-system","quote":"Having your shop set up with the right tools and the right areas, it's on a point system, so it's on a grid system. And yeah, he's beat it two years in a row now.","canonicalId":"term:point-system","priority":0.3,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A point system is a structured way to score performance using predefined metrics. The speaker says their shops use a grid/point approach to track results, which helps drive continuous improvement and supports revenue goals.","simplifiedExplanation":"A point system is a scoring method for how well the shop is doing. Instead of guessing, they track performance with set measures so they can improve."}},{"startTime":174.6,"endTime":185.1,"type":"term","title":"grid system","url":"/glossary/grid-system","quote":"Having your shop set up with the right tools and the right areas, it's on a point system, so it's on a grid system. And yeah, he's beat it two years in a row now.","canonicalId":"term:grid-system","priority":0.25,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A grid system is a visual/structured framework for organizing and evaluating performance across categories or work areas. In this episode, it’s used alongside a point system to standardize how the collision operation is set up and how progress is measured.","simplifiedExplanation":"A grid system is like a structured checklist or scorecard. It helps the team see what areas are doing well and what needs work."}},{"startTime":196.1,"endTime":206.3,"type":"term","title":"minimum performance standards","url":"/glossary/minimum-performance-standards","quote":"Yeah, well, it's just like for service and parts and collision, we call it minimum performance standards for every position that we have here.","canonicalId":"term:minimum-performance-standards","priority":0.45,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Minimum performance standards are baseline requirements each employee or role must meet to ensure consistent quality and productivity. Here, the speaker says they apply these standards across service, parts, and collision roles to drive accountability and repeatable results.","simplifiedExplanation":"Minimum performance standards are the basic rules for how well each job has to be done. The idea is that everyone is held to the same expectations so the shop stays consistent."}},{"startTime":294.9,"endTime":301.3,"type":"concept","title":"multi-point inspection","url":"/glossary/multi-point-inspection","quote":"...the areas that are competing in are customer greet and walk around with their presentations. They'll present a multi-point inspection with some filled items on there, overcoming objections, subject and handling, and then active delivery.","canonicalId":"concept:multi-point-inspection","priority":0.25,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A multi-point inspection is a structured checklist process service advisors use to evaluate a vehicle across multiple systems (like brakes, tires, fluids, and other wear items). The goal is to identify issues, document them, and then walk the customer through what needs attention and why.","simplifiedExplanation":"It’s a checklist the service team uses to look at a bunch of common wear items and systems on your car. They use it to explain what they found and what you might need to fix."}},{"startTime":350.8,"endTime":355.3,"type":"company","title":"Gulf States Toyota Center","url":"/glossary/gulf-states-toyota-center","quote":"We hosted last year's in Houston at the Gulf States Toyota Center, their training center. They were gracious enough to loan us their training center and host event.","canonicalId":"company:gulf-states-toyota-center","priority":0.2,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Gulf States Toyota Center is a Toyota dealership training/event location mentioned as the host venue for the prior year’s “Tournament of Champions.” It’s referenced as a corporate/organizational actor providing a training center for the competition.","simplifiedExplanation":"This is the Toyota dealership training facility where the hosts say they held last year’s competition."}},{"startTime":382.4,"endTime":421.4,"type":"term","title":"digital retailing","url":"/glossary/digital-retailing","quote":"consolidation and digital retailing are changing\nhow products are sold and supported.","canonicalId":"term:digital-retailing","priority":0.35,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Digital retailing refers to selling vehicles and arranging financing or trade-in steps through online tools rather than only in-person. In dealership operations, it changes how customers shop, how deals are structured, and how service and parts are marketed after the sale.","simplifiedExplanation":"Digital retailing means buying a car using online tools—like browsing inventory, getting quotes, and starting the deal digitally. It can also change how the dealership follows up with service and parts."}},{"startTime":388.2,"endTime":405.3,"type":"company","title":"Protective Asset Protection","url":"/glossary/protective-asset-protection","quote":"For more than 60 years, Protective Asset\nProtection has worked alongside dealerships across the country, delivering trusted FNI\nsolutions like vehicle protection plans, maintenance programs, limited warranties, guaranteed asset\nprotection and more","canonicalId":"company:protective-asset-protection","priority":0.25,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Protective Asset Protection is a dealership-focused provider of vehicle protection and warranty-like products. In the segment, it’s positioned as a partner that helps dealers add revenue through plans such as vehicle protection plans and guaranteed asset protection.","simplifiedExplanation":"Protective Asset Protection is a company that sells add-on protection products to car dealers. The idea is to help dealers make extra money and help customers cover costs if something goes wrong."}},{"startTime":394.4,"endTime":405.3,"type":"term","title":"vehicle protection plans","url":"/glossary/vehicle-protection-plans","quote":"delivering trusted FNI\nsolutions like vehicle protection plans, maintenance programs, limited warranties, guaranteed asset\nprotection and more","canonicalId":"term:vehicle-protection-plans","priority":0.55,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Vehicle protection plans are aftermarket coverage products sold through dealerships to help pay for certain repairs or costs after purchase. They’re often structured similarly to extended warranties, but the exact coverage terms vary by plan.","simplifiedExplanation":"Vehicle protection plans are extra coverage you can buy when you purchase a car. They’re meant to help pay for certain repairs after the factory coverage ends."}},{"startTime":399.6,"endTime":410.6,"type":"term","title":"guaranteed asset protection","url":"/glossary/guaranteed-asset-protection","quote":"maintenance programs, limited warranties, guaranteed asset\nprotection and more, helping dealerships generate revenue while helping customers protect what\nmatters most.","canonicalId":"term:guaranteed-asset-protection","priority":0.6,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Guaranteed Asset Protection (GAP) is coverage that helps pay the difference between what you owe on a financed/leased vehicle and the vehicle’s value if it’s totaled or stolen. It’s especially relevant when depreciation outpaces the loan balance early in ownership.","simplifiedExplanation":"Guaranteed Asset Protection (GAP) helps cover the “gap” between your car’s value and what you still owe if the car is totaled or stolen. It’s most useful soon after buying a new car on a loan or lease."}},{"startTime":399.6,"endTime":405.3,"type":"term","title":"maintenance programs","url":"/glossary/maintenance-programs","quote":"solutions like vehicle protection plans, maintenance programs, limited warranties, guaranteed asset\nprotection and more","canonicalId":"term:maintenance-programs","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Maintenance programs are prepaid or bundled service plans that cover routine upkeep like scheduled inspections and scheduled service visits. For dealerships, they can create predictable service revenue and encourage customers to keep up with recommended maintenance.","simplifiedExplanation":"Maintenance programs are plans that help pay for regular car services. They can make it easier to stay on top of routine maintenance without paying for each visit separately."}},{"startTime":399.6,"endTime":405.3,"type":"term","title":"limited warranties","url":"/glossary/limited-warranties","quote":"vehicle protection plans, maintenance programs, limited warranties, guaranteed asset\nprotection and more","canonicalId":"term:limited-warranties","priority":0.45,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Limited warranties are coverage agreements that protect against certain failures or repair costs, but with specific limits and exclusions. Compared with a full warranty, they typically cover a narrower set of components or time/mileage ranges."}},{"startTime":459.1,"endTime":503.0,"type":"company","title":"Hendrick Automotive Group","url":"/glossary/hendrick-automotive-group","quote":"How also\nset down with Roger Miesemore, head of service and parts operations at Hendrick Automotive Group.\nThey talked about how the group is implementing technology to give their service and parts\ndepartment a competitive advantage.","canonicalId":"company:hendrick-automotive-group","priority":0.35,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Hendrick Automotive Group is a large dealership group in the U.S., and the segment uses its leadership as an example of how service and parts departments are adopting new technology. The discussion frames Hendrick’s approach as using technology and process standards to improve outcomes in collision repair and overall ownership experience.","simplifiedExplanation":"Hendrick Automotive Group is a big dealership company. In this segment, they’re used as an example of how a dealership group is changing its service and parts operations with new technology."}},{"startTime":491.7,"endTime":503.0,"type":"term","title":"OE standards","url":"/glossary/oe-standards","quote":"The key to collision is the leadership and the whole commitment to fixing it by the OE\nstandards.","canonicalId":"term:oe-standards","priority":0.55,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"OE standards means “Original Equipment” standards—repair procedures and specifications intended to match how the vehicle was built by the manufacturer. In collision repair, following OE standards is meant to preserve fit, finish, and safety performance.","simplifiedExplanation":"OE standards are the manufacturer’s recommended repair rules. The goal is to fix the car the way it was designed to be fixed, not with shortcuts."}},{"startTime":508.8,"endTime":515.98,"type":"term","title":"ADAS","url":"/glossary/adas","quote":"More important than ever\nnowadays with the ADAS, which is the collision avoidance systems and everything. We have invested","canonicalId":"term:adas","priority":0.65,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"ADAS (Advanced Driver-Assistance Systems) are safety technologies that help the driver—such as collision avoidance and other automated alerts or interventions. Because these systems rely on sensors and calibration, collision repair quality and correct setup become more critical.","simplifiedExplanation":"ADAS are the car’s safety features that help prevent crashes, like systems that warn you or help brake. After an accident, the car’s sensors may need to be handled correctly so those safety features work properly."}},{"startTime":516.0,"endTime":622.2,"type":"company","title":"Mr. Hendrick","quote":"because Mr. Hendrick allows us to and the very best as it pertains to collision and pair and also that calibration piece for ADAS. Our thing is we have more OE certifications than any other group in the country for collision.","canonicalId":"company:mr-hendrick","priority":0.35,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Mr. Hendrick” refers to the leadership behind the Hendrick Automotive group, which operates dealership and service operations. In this segment, the speaker credits that leadership with investing in collision repair capabilities and technician training.","simplifiedExplanation":"This is the person behind the Hendrick dealership group. The speaker is saying the company invests in training and support for the people who do repairs."}},{"startTime":521.1,"endTime":530.0,"type":"term","title":"calibration","url":"/glossary/calibration","quote":"pair and also that calibration piece for ADAS. Our thing is we have more OE certifications than any other group in the country for collision.","canonicalId":"term:calibration","priority":0.6,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In collision repair, calibration is the process of aligning and programming vehicle sensors and systems after parts replacement or body work. For ADAS-equipped cars, proper calibration is critical because small misalignments can cause incorrect warnings or reduced safety performance.","simplifiedExplanation":"Calibration is making sure the car’s sensors and safety systems are set up correctly after repairs. It helps the car “see” and “read” the road the way it’s supposed to."}},{"startTime":530.0,"endTime":537.4,"type":"term","title":"OE certifications","url":"/glossary/oe-certifications","quote":"Our thing is we have more OE certifications than any other group in the country for collision. We play by that playbook rather than the traditional how cheap can you fix it model.","canonicalId":"term:oe-certifications","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"OE certifications are approvals from the original equipment manufacturer (the automaker) that a repair network meets specific standards for collision work. In practice, this often ties to using approved procedures, parts, and training so repairs match how the car was built.","simplifiedExplanation":"OE certifications mean the automaker has checked that a shop can repair cars the “right way.” It usually involves specific training and approved repair procedures."}},{"startTime":537.4,"endTime":544.8,"type":"concept","title":"how cheap can you fix it model","url":"/glossary/how-cheap-can-you-fix-it-model","quote":"We play by that playbook rather than the traditional how cheap can you fix it model. As far as the number of collision centers, if you could just educate me, have you cut back at all on that work...","canonicalId":"concept:how-cheap-can-you-fix-it-model","priority":0.45,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This phrase describes a cost-first approach to collision repair, where the goal is minimizing repair expense even if it risks cutting corners. The speaker contrasts it with an OEM/standards-driven approach that emphasizes correct procedures, parts, and ADAS-related calibration.","simplifiedExplanation":"It means some shops focus mainly on fixing the car as cheaply as possible. The host is saying they prefer a method that follows the automaker’s rules instead."}},{"startTime":559.2,"endTime":566.2,"type":"brand","title":"BMW","url":"/glossary/bmw","quote":"we are opening a brand new collision center in McKinney, Texas with our BMW store. And then here in Charlotte, we're combining two and two...","canonicalId":"brand:bmw","priority":0.25,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"BMW is the German automaker whose dealership store is mentioned as the anchor for a new collision center. This matters because BMW-specific repair standards and certifications can influence how collision work and ADAS calibration are handled.","simplifiedExplanation":"BMW is the car brand mentioned here. The collision center is being opened alongside a BMW dealership, which often comes with brand-specific repair expectations."}},{"startTime":622.2,"endTime":674.6,"type":"term","title":"technician academy","url":"/glossary/technician-academy","quote":"You know, one follow up question when it comes to that technician academy, is it hard to find technicians or is that something that's kind of that you're good at because you have all of this training?","canonicalId":"term:technician-academy","priority":0.4,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A technician academy is an in-house or partner training program designed to develop entry-level technicians into fully capable collision and service workers. The speaker frames it as a way to accelerate learning and improve recruiting by building a pipeline from tech schools."}},{"startTime":653.5,"endTime":667.4,"type":"term","title":"entry level folks","quote":"But we have a lot of success with bringing in our entry level folks that we've already invested in and growing them. And that academy that we're adding is really going to accelerate their learning curve...","canonicalId":"term:entry-level-folks","priority":0.35,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Entry level folks” refers to new technicians at the start of their careers. In this context, the speaker is saying they recruit from tech schools and then grow those hires through training programs rather than relying only on experienced hires.","simplifiedExplanation":"This just means new workers who are starting out. The speaker is saying they hire beginners and train them up."}},{"startTime":674.6,"endTime":679.48,"type":"concept","title":"run their own body shops","quote":"It's going to be exciting to watch. Some dealers don't even run their own body shops.","canonicalId":"concept:run-their-own-body-shops","priority":0.3,"confidence":0.65,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Running their own body shops” means a dealership group performs collision repairs in-house rather than outsourcing to independent repair facilities. The speaker implies this is less common among some dealers, and that in-house control can support consistent repair quality and ADAS calibration practices.","simplifiedExplanation":"This means some dealers do collision repairs themselves in their own shop. Others send repairs out, and the speaker is pointing out that not everyone keeps that work in-house."}},{"startTime":680.0,"endTime":683.9,"type":"term","title":"day to day operations","quote":"Instead, they rent them out so that they can avoid managing staffing and day to day operations\n[683.9s] while making money on rent and parts and sales.","canonicalId":"term:day-to-day-operations","priority":0.35,"confidence":0.5,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Day-to-day operations” refers to the routine management work required to run a business—staffing, scheduling, customer flow, and process control. The speaker uses it to explain why delegating the collision center can reduce ongoing management burden.","simplifiedExplanation":"This just means the regular daily work of running a business—like managing employees and handling customers. The idea is that renting out the shop avoids that constant workload."}},{"startTime":696.6,"endTime":706.0,"type":"concept","title":"rent it out to a third party","url":"/glossary/rent-it-out-to-a-third-party","quote":"They used to own\n[696.6s] an operate a collision center for all of their dealerships. But Massano recently decided to\n[700.8s] rent it out to a third party. Here's how it's going.","canonicalId":"concept:rent-it-out-to-a-third-party","priority":0.45,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Renting a collision center to a third party is an outsourcing-style move: the dealership group stops directly operating the body shop and instead lets another operator run it. This can reduce day-to-day staffing and management burden while still generating income through rent and related parts/service flows.","simplifiedExplanation":"They’re basically leasing the body-shop operation to another company. That way, they don’t have to manage all the workers and daily operations themselves, but they can still earn money from the arrangement."}},{"startTime":755.9,"endTime":762.2,"type":"concept","title":"core competency","url":"/glossary/core-competency","quote":"I think the more that dealers\n[755.9s] look at this, they'll look at maybe concentrating on their core competency, which is sales and\n[762.2s] service and parts.","canonicalId":"concept:core-competency","priority":0.3,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In business terms, “core competency” means the main area a company is best at and should focus on. Here, the speaker suggests dealers may concentrate on their strengths—sales plus service and parts—rather than trying to scale a specialized side business like collision repair.","simplifiedExplanation":"“Core competency” just means what a business does best. The point here is that dealers may want to focus on what they’re already good at instead of expanding into collision work."}},{"startTime":815.0,"endTime":823.0,"type":"concept","title":"consolidation","url":"/glossary/consolidation","quote":"It was\n[815.0s] just time, was right, the consolidation. Hey, there's consolidation and obviously the dealership\n[822.4s] world.","canonicalId":"concept:consolidation","priority":0.25,"confidence":0.65,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Consolidation in the dealership world refers to fewer, larger dealership groups as ownership and operations merge or expand. The speaker frames it as part of the broader dealership trend that affects how collision and service operations are structured.","simplifiedExplanation":"Consolidation means dealership businesses are getting bigger and fewer—through mergers or expansion. It changes how companies decide what to run themselves versus outsource."}},{"startTime":822.4,"endTime":832.0,"type":"concept","title":"single-point dealerships","quote":"But I think there's spots for single-point dealerships. We have three\n[828.7s] dealerships plus a used car supercenter and we're in the town of Redding, Pennsylvania,","canonicalId":"concept:single-point-dealerships","priority":0.25,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “single-point dealership” typically means a dealership group operating from a limited number of locations rather than a large multi-market footprint. In this context, the speaker argues there are still opportunities for smaller, focused operators to carve out a niche in a specific area.","simplifiedExplanation":"This is basically the idea of staying focused on a smaller number of locations instead of spreading everywhere. The speaker thinks smaller operators can still succeed by serving their local area well."}},{"startTime":828.7,"endTime":834.8,"type":"concept","title":"used car supercenter","url":"/glossary/used-car-supercenter","quote":"We have three\n[828.7s] dealerships plus a used car supercenter and we're in the town of Redding, Pennsylvania,","canonicalId":"concept:used-car-supercenter","priority":0.4,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A used car supercenter is a dealership format focused heavily on pre-owned vehicles, often with high inventory volume and dedicated sales operations. It’s a different revenue engine than a traditional new-car store, and it can complement service/parts by keeping customers in the ecosystem.","simplifiedExplanation":"A used car supercenter is a dealership that specializes in selling lots of pre-owned cars. It’s set up to move inventory efficiently and can work alongside service and parts to keep customers coming back."}},{"startTime":841.3,"endTime":845.28,"type":"concept","title":"cars are getting more complex","quote":"[841.3s] And I think also cars are getting more complex. Putting them back together","canonicalId":"concept:cars-are-getting-more-complex","priority":0.3,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"When vehicles become more complex, repairs and diagnostics often require more specialized tools, training, and time—especially for electronics and advanced systems. That complexity can shift how dealerships staff service departments and how they evaluate which operations to run in-house versus outsource.","simplifiedExplanation":"Modern cars have more technology and systems than older ones. That can make repairs harder and more time-consuming, so shops need more training and better equipment."}},{"startTime":854.5,"endTime":863.0,"type":"term","title":"manufacturer certification","url":"/glossary/manufacturer-certification","quote":"And that's also why we move forward to manufacturer certification versus insurance preferred shop because we were going to take a shot at that...","canonicalId":"term:manufacturer-certification","priority":0.65,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Manufacturer certification is a dealership/collision-repair approval status granted by an automaker. It typically requires specific training, tools, and repair procedures so the shop can correctly recalibrate and reinstall systems after a crash.","simplifiedExplanation":"Manufacturer certification means the shop is officially approved by the car maker. It usually involves special training and equipment so repairs—especially on newer cars—are done the way the automaker requires."}},{"startTime":861.0,"endTime":868.0,"type":"term","title":"insurance preferred shop","url":"/glossary/insurance-preferred-shop","quote":"we move forward to manufacturer certification versus insurance preferred shop...","canonicalId":"term:insurance-preferred-shop","priority":0.55,"confidence":0.82,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"An insurance preferred shop is a repair facility that an insurer partners with to handle claims. Preferred status often comes with agreed pricing and process expectations, which can affect which repairs get authorized and how quickly cars return to the road.","simplifiedExplanation":"An insurance preferred shop is a repair shop that an insurance company has a deal with. That can influence the cost and how the claim is handled, including repair timing and approvals."}},{"startTime":867.8,"endTime":875.0,"type":"concept","title":"automotive collision repair","url":"/glossary/automotive-collision-repair","quote":"because we realized that was going to be the tip of the very top of automotive collision repair to carve out that niche in our world.","canonicalId":"concept:automotive-collision-repair","priority":0.7,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Automotive collision repair is the process of restoring a crash-damaged vehicle to safe, factory-spec condition. Modern cars make this more complex because many systems rely on sensors that must be calibrated and verified after repairs.","simplifiedExplanation":"Collision repair is fixing a car after an accident. Newer cars have lots of sensors, so the shop often has to recalibrate systems to make sure everything works safely again."}},{"startTime":888.1,"endTime":896.0,"type":"term","title":"manufacturer certified parts","url":"/glossary/manufacturer-certified-parts","quote":"it was a $40,000 repair, but obviously you have to use manufacturer certified parts...","canonicalId":"term:manufacturer-certified-parts","priority":0.6,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Manufacturer certified parts are replacement components supplied or approved by the automaker for a specific vehicle. Using them is often required in certified repair programs to maintain fitment, safety performance, and compatibility with sensor-based systems.","simplifiedExplanation":"Manufacturer certified parts are parts approved by the car maker. In many repairs—especially on newer cars—using the right approved parts helps ensure the car works correctly and safely after the fix."}},{"startTime":901.0,"endTime":910.6,"type":"term","title":"total out these cars","url":"/glossary/total-out-these-cars","quote":"Because of all the sensors... they're saying, you know what, let's just total these out.","canonicalId":"term:total-out-these-cars","priority":0.72,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"To “total out” a car means the insurer determines the repair cost is too high relative to the vehicle’s value, so the vehicle is declared a total loss. That decision can bypass certified repair workflows and send the vehicle into salvage channels.","simplifiedExplanation":"“Totaling” a car means the insurer decides it’s not worth repairing. Instead, the car is treated as a total loss and typically goes through salvage or parts channels."}}],"speakers":[{"id":"s1","name":"Automotive News","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/bonus-episode-top-100-dealership-groups-by-service-and-parts-revenue-preview/transcript.vtt","type":"text/vtt"}]}