{"version":"1.0.0","episode":{"title":"Brink on Growing A Multi-State Group, Bennett on Leadership Development | Daily Dealer Live","url":"http://getcarcurious.com/episodes/brink-on-growing-a-multi-state-group-bennett-on-leadership-development-daily-dealer-live","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR7014660776.mp3","description":"Today's show features: \n\n\n\nNolan Brink, Multi-Store General Manager at Jim Shorkey Auto Group\n\n\n\nMatt Bennett, VP of Graduate and Professional Studies at Northwood University\n\n\n\nThis episode is brought to you by:\n\n\n\nMatador AI – Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales and BDC teams to sell and service more cars than ever before. Right now, podcast listeners get the first 30 days risk-free with an included white-glove onboarding, so you can experience the difference in your store. This offer is only available until the end of the month, so don’t wait! Head to&nbsp;https://matador.ai/&nbsp;and book your demo today.\n\n\n\nDealer Cards – the direct-mail platform built specifically for dealerships. With Dealer Cards, you can send personalized thank-you notes, birthday cards, and service reminders — even include brownies — all hands-free and branded for your store. Right now, CDG listeners can get a free sample box with cards and brownies at&nbsp;https://dealercards.com/cdg\n\n\n\nCDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit&nbsp;⁠https://cdgcircles.com/⁠&nbsp;to learn more.\n\n\n\nCar Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at&nbsp;⁠https://carguymedia.com/cdglive⁠&nbsp;and we hope to see you in Vegas!\n\n—\n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nCDG News ➤&nbsp;⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠\n\nCDG Jobs ➤&nbsp;⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠\n\nCDG Recruiting ➤&nbsp;⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠\n\n\n\nMy Socials:\n\n\n\nX ➤&nbsp;⁠⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠⁠\n\nInstagram ➤⁠⁠⁠⁠⁠⁠ https://www.instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠\n\nTikTok ➤&nbsp;⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠\n\nLinkedIn ➤&nbsp;⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/cardealershipguy/⁠⁠⁠⁠⁠⁠\n\nThreads ➤&nbsp;⁠⁠⁠⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠\n\nFacebook ➤&nbsp;⁠⁠⁠⁠⁠⁠https://www.facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠\n\n\n\nEverything else ➤&nbsp;⁠⁠⁠⁠⁠⁠dealershipguy.com"},"annotations":[{"startTime":141.8,"endTime":147.6,"type":"concept","title":"S&P Global Mobility Report","url":"/glossary/s-p-global-mobility-report","quote":"A new S&P Global Mobility Report breaks down just how critical this segment is to US auto retail","canonicalId":"concept:s-p-global-mobility-report","priority":0.5,"confidence":0.9,"source":"openai/gpt-oss-20b","data":{"explanation":"The S&P Global Mobility Report is an industry analysis that tracks sales, market trends, and economic indicators for vehicles worldwide. 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They’re not the car makers themselves."}},{"startTime":242.5,"endTime":247.1,"type":"term","title":"AI tools","url":"/glossary/ai-tools","quote":"many automotive companies are also rushing AI tools into their operations","canonicalId":"term:ai-tools","priority":0.5,"confidence":0.9,"source":"openai/gpt-oss-20b","data":{"explanation":"AI tools refer to software applications that use artificial intelligence algorithms to automate tasks, analyze data, or enhance decision‑making in automotive operations.","simplifiedExplanation":"AI tools are programs that use computer intelligence to help with tasks like data analysis or automating work in car businesses."}},{"startTime":247.1,"endTime":253.0,"type":"term","title":"cyber security scaffolding","url":"/glossary/cyber-security-scaffolding","quote":"without putting the proper governance, validation, or cyber security scaffolding underneath","canonicalId":"term:cyber-security-scaffolding","priority":0.5,"confidence":0.85,"source":"openai/gpt-oss-20b","data":{"explanation":"Cyber security scaffolding is a framework of policies, procedures, and technical controls that protect automotive software from cyber threats. 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[1053.8s] Our company did. [1054.8s] It was something we did a few years ago.","canonicalId":"term:bdc","priority":0.5,"confidence":0.9,"source":"openai/gpt-oss-20b","data":{"explanation":"BDC stands for Brake Distribution Control, a system that adjusts braking force between wheels to improve stability and reduce wheel lockup during hard stops.","simplifiedExplanation":"BDC is a feature that helps your car stop more safely by sending the right amount of brake power to each wheel, especially when you need a quick stop."}},{"startTime":1871.2,"endTime":1883.9,"type":"company","title":"Matador AI","url":"/glossary/matador-ai","quote":"Taze Black Friday episode is brought to you by Matador AI, Matador handles calls, texts, and faults","canonicalId":"company:matador-ai","priority":0.5,"confidence":0.92,"source":"openai/gpt-oss-20b","data":{"explanation":"Matador AI is a software company that provides automated call, text, and fault management solutions for businesses.","simplifiedExplanation":"Matador AI helps companies handle phone calls and texts automatically, making customer service smoother."}},{"startTime":2698.7,"endTime":2700.5,"type":"brand","title":"NADA","url":"/glossary/nada","quote":"of their experiential learning, we'll fly to NADA at Las Vegas","canonicalId":"brand:nada","priority":0.9,"confidence":0.95,"source":"openai/gpt-oss-20b","data":{"explanation":"The National Automobile Dealers Association (NADA) is a trade organization that represents new and used car dealers in the United States, providing industry data, advocacy, and events.","simplifiedExplanation":"NADA is a big group that helps car dealers in the U.S. by giving them information, support, and meetings."}},{"startTime":2703.7,"endTime":2710.4,"type":"company","title":"Reynolds and Reynolds","url":"/glossary/reynolds-and-reynolds","quote":"working with NADA, Reynolds and Reynolds, CDK Global","canonicalId":"company:reynolds-and-reynolds","priority":0.9,"confidence":0.92,"source":"openai/gpt-oss-20b","data":{"explanation":"Reynolds and Reynolds is a leading automotive retail software company that offers solutions for inventory, sales, marketing, and customer relationship management.","simplifiedExplanation":"Reynolds and Reynolds makes computer programs that help car dealerships keep track of cars, sell them, and talk to customers."}},{"startTime":2703.7,"endTime":2710.4,"type":"company","title":"CDK Global","url":"/glossary/cdk-global","quote":"working with NADA, Reynolds and Reynolds, CDK Global","canonicalId":"company:cdk-global","priority":0.9,"confidence":0.92,"source":"openai/gpt-oss-20b","data":{"explanation":"CDK Global provides technology and services for automotive dealers, including dealership management systems, digital marketing, and data analytics.","simplifiedExplanation":"CDK Global makes computer tools that help car dealerships run their business and advertise cars online."}},{"startTime":2726.9,"endTime":2732.8,"type":"concept","title":"automotive MBA","url":"/glossary/automotive-mba","quote":"this automotive MBA that we've talked about","canonicalId":"concept:automotive-mba","priority":0.5,"confidence":0.88,"source":"openai/gpt-oss-20b","data":{"explanation":"An automotive MBA is a specialized business degree focused on the automotive industry, covering topics like retail strategy, supply chain, and technology.","simplifiedExplanation":"An automotive MBA is a college program that teaches people how to run car businesses, from selling cars to managing parts and services."}},{"startTime":2732.8,"endTime":2743.6,"type":"concept","title":"aftermarket industry convergence with retail","url":"/glossary/aftermarket-industry-convergence-with-retail","quote":"how that aftermarket industry is converging with retail","canonicalId":"concept:aftermarket-industry-convergence-with-retail","priority":0.5,"confidence":0.85,"source":"openai/gpt-oss-20b","data":{"explanation":"This refers to the blending of aftermarket parts and service businesses with traditional car dealership operations, creating integrated customer experiences.","simplifiedExplanation":"Aftermarket parts are accessories or repairs made by companies other than the car maker. 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