{"version":"1.0.0","episode":{"title":"Building Trust Between Shops & Customers","url":"http://getcarcurious.com/episodes/building-trust-between-shops-customers","audioUrl":"https://www.buzzsprout.com/940384/episodes/18213152-building-trust-between-shops-customers.mp3","description":"Marc Poulsen, National Accounts Manager, shares how AutoNet TV helps shops build trust with customers and why it’s essential. Learn why showcasing ASE-certified technicians matters, the public’s misconceptions about the technician role, and the challenges of explaining maintenance and complex repairs to customers.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Marc Poulsen, AutoNet TV, mpoulsen@autonettv.comLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social:  Facebook Instagram X LinkedIn YouTube TikTok "},"annotations":[{"startTime":2754.24,"endTime":2756.52,"type":"car","title":"Ford Escape","url":"/cars/ford/escape","image":"https://upload.wikimedia.org/wikipedia/commons/6/69/FORD_ESCAPE_%28CX482%29_China.jpg","quote":"other day. He has a 2020 Ford Escape titanium calls me other day and says, Dad, I","canonicalId":"car:ford:escape","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Dinkun Chen (CC BY-SA 4.0)"}},{"startTime":3132.04,"endTime":3133.64,"type":"car","title":"Ford Ranchero","url":"/cars/ford/ranchero","image":"https://upload.wikimedia.org/wikipedia/commons/5/5c/Ford_Falcon_Ranchero_%28Argentina%29%2C_1977_%288%29.jpg","quote":"I was growing up on a seventy two Ford Ranchero with my dad, big old boat.","canonicalId":"car:ford:ranchero","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Nickmix01 (CC BY-SA 4.0)"}},{"startTime":3143.0,"endTime":3144.92,"type":"car","title":"Ford Fairlane","url":"/cars/ford/fairlane","image":"https://upload.wikimedia.org/wikipedia/commons/f/fb/1955_Ford_Fairlane_Sunliner.JPG","quote":"We had a sixty five Ford Fairlane 500 convertible and we had an eighty three","canonicalId":"car:ford:fairlane","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"GTHO (CC BY-SA 4.0)"}},{"startTime":3148.52,"endTime":3150.08,"type":"car","title":"Chevrolet Camaro","url":"/cars/chevrolet/camaro","image":"https://upload.wikimedia.org/wikipedia/commons/a/ae/Chevrolet_Camaro_Hirschaid_2022-20220709-RM-111908.jpg","quote":"and we had an eighty three Camaro and the Camaro was the first car I drove","canonicalId":"car:chevrolet:camaro","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Ermell (CC BY-SA 4.0)"}},{"startTime":3224.12,"endTime":3226.32,"type":"car","title":"Dodge Omni","url":"/cars/dodge/omni","image":"https://upload.wikimedia.org/wikipedia/commons/e/ed/1981_Dodge_Omni_1.7.jpg","quote":"He was in. He was key in the Ford Omni Craft project that I helped","canonicalId":"car:dodge:omni","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Vauxford (CC BY-SA 4.0)"}}],"speakers":[{"id":"s1","name":"Jay Goninen","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/building-trust-between-shops-customers/transcript.vtt","type":"text/vtt"}]}