Car Guy Coffee & DriveCentric presents “DC20 Unlocked” feat. Lee Andrews

Hello, and welcome to the Car Guy Coffee podcast for this DC twenty Unlocked series brought to you by drive Centric. For more information or to get signed

up for the next DC twenty event, go to drive centric dot com.

Let's prove he is excited to be here with us. We can't wait to

be brewing with each and every one of you today. But you know what

it is that you've got to do. If you can see us now,

go ahead and tag a pow, tag a car guy, and tag a car gal and share, share, Share, Share, share, share, get this out there because we have a solutionary in the building. We just

got some time together with him while we were at the last DC twenty over at Drive Centers headquarters back in March beginning of this month, and man, it was a great time, great experience. We were just having conversation right

before we went live, and he was telling me that he's already implemented some things that he learned there inside his store and he's seeing already improvements. So

that's pretty massive. That just shows you the power and influence that type of

event has when you can get together all the power users and they share ideas in different tactics, and then you bring in some great vendors that are there to actually help. It makes it all mixed together so well, and it

gives you such a perfect cup of coffee. What I'm saying, it really

helps to unlock the flavor of the things that are packed into what it is that we actually get to put inside of our cup and to drink up.

See, folks, when you go to those events, when you go to conventions, when you go to masterminds, whatever it is, it's really not just a social hour. Although it's really important that you do build relationships.

You do get out of your bubble and you meet people and you build those connections that it takes for you to be able to go to the next level yourself and also for you to help others to go to the next level too.

But it's very important that what it is that you put inside of your swag bag, you get home and you brew some solutions with and you make sure that you're actually moving your business forward by implementing some of the things that some of the great people took their time to come to contribute, whether they were speaking on a stage or they were just contributing at a breakout session at a table with you. Those notes shouldn't stay locked inside of your binders,

folks, They should be taken to your people and put into practice. And

we are excited that we have somebody that's bringing it like a true solutionary does, explaining what it is that they're activating when they do get to their stores, and just talking about how awesome it is to come to the events that we get the chance to team up with at the DC twenty Unlocked events.

It is somewhat of a unfair event, it really is, and it's exciting to see what happens at these events. We got a great dealer or a

great operator down here right now, well, Tony Luca and our good friend Man a brother of mine, now somebody that I absolutely love. I know

he sees the power of what dry Centric does right now, and I know he can't wait to be able to get his hands on that type of power to be able to help his dealership too. But I'm glad you're here.

Tony appreciates you always coming in, tuning in and being such a supporter of what Carguy Coffee and a certified Solutionaire is all about. And I know there's

going to be days that we're going to be working even tighter together on this project together. Love you, brother. We also got our good friend Branden

True Solutionary out there doing some big thangs. He is an example of what's

happening. Just recently got donned the Solutionary flight note right, the bomber jacket.

He's out there making things happen because he is the bomb right. He's

out there flying with other Solutionaries, one of the few inside that club man.

So we appreciate you both rock and fly Jets. What those guys are.

That means that they know how to unlock swagger mode himself, just like our friends over at DC twenty. But with that, we want to go

ahead and make sure that we get this party started the right way everybody.

So you have to help us to make welcome an incredible individual that we are honored to be Brewined Solutions with today for this DC twenty Unlocked series for you, make sure that you get in here, show him some love and help make welcome the one the only lee ed moves. Welcome to the party.

Brother. What's going on? Guys? How are y'all? Oh? Dude,

blessed? It excited so much stuff going on right now. I'm gonna

throw a little love over at the High Analytic. We are currently in the

middle of a great campaign for forty Slightly Under forty right now, LU and I are both in the nominations. We actually did already win. We both

forty, were both on the list of the forty Slightly Under forty list, so we did make it so high five on that relations we made the award.

We didn't quite make the forty under forty, but we made the Hive Analytics forty Slightly over forty lists. But they're doing something fun right now.

I don't know if you've seen this lead, but they're doing a bracket competition.

So they're taking the forty final list and they put them into brackets, going heads up with each other week by week. We are on week three.

The first week LU and I both got to buy because we had a great amount of nominations. Thank you all for the votes and the and the

kind love that you threw at us. Second week we came in and we

did really well. This week's been tighter for both of us. It's like

I'm neck to neck with somebody fifty to fifty. Lou is a little behind

right now, but he is gaining and he's getting some traction. So everyone

watching this right now, I gotta tell you, please go to LinkedIn.

If you're on LinkedIn. If you're not, go create an account. Gre

a great place to be anyway, that's where it started. My whole inspiration

on what I'm doing today was LinkedIn and all the people on it. But

go there and vote for Lou Rimirez. Go to Hive Analytics, go do

their thing. If you don't know the links, reach out to us.

We need your help. We do. And I'm telling you, right after

I'm done with the show today, I'm going to record another video for you all. I got another dance video coming. I know Lou's got some ideas

coming. We're gonna bring some fun. So go vote because we got some

fun things. But folks, we got something even more fun than that,

Lou. We have Lee Andrews in the building. We got the solutionary who's

doing some big things. Folks, get ready for this. Make sure you

share this out. But Lee, you ready for this, my friend,

Let's do the man, Let's do it. I said, let's go all

right, so let's go with it. Man. Welcome, Welcome, welcome

brother. Tell everybody a little bit more about your background. I put your

bio inside the description, but tell everybody a little bit more from your words.

Been in the business. So this is twenty four years been North Louisiana,

central Mississippi, around the Jackson metro area. And I've been at the

storm At now a smaller store outside of the Jackson metro for right out a year, just a hair over year now. In this store. When I

got here, was like a lot of stores around the country, had a little process of operation. Thanks to COVID, things got easy, sales got

easy, and people I've lost their way a little bit, and We've worked hard of it last year to bring that back in and do things the right way, and we're really seeing some good results. So I love that,

and I love that you're in the South, man, and I can hear it in the accent. I can tell we're in Kentucky. I've had the

blessing to go to Mississippi, Alabama and a few other southern states. In

Louisiana, of course, to do a lot of fun sales, get to meet the people, the economy. It's a different place, it really is,

and there's a lot of work that needs to be done. But there's

some really great car people out there. I've met some really great ones because

it's more work than the average. Than the average you guys are doing some

amazing things, but no excited to have you in here. I know that

you've been married for many years now and you also have a couple smart children, but you have two dumb dogs. You say, right, So,

I've got a husky and England bulldog and they're sweet and they're cute, but ya, they they're better be glad because they're they're not built for survival, my friend. They're not bright. Yeah, I love It's hilarious. I

love it. Speaking of of not bright, it would definitely be the ones

that do spend the time, spend the effort, spend the just the energy it takes to be able to go to an event where you're rubbing elbows with a bunch of other professionals and you're learning new things and there's great information getting out there. But then when you get home, that sighted fire gets flickered

out. You get back to the store and kind of get washed out of

new ideas because you go back into the regular rigamarole or the regular ruts that we tend to go in. What is it that you did to be able

to go back to your store to make sure that sparked that fire, that bright light didn't go out once you got back to your dealership. It's like

you say, the Tennessee. As you go to something like this, some

event, you spend a couple of days and it's like drinking from a fire hose. You a lot of information and you have a lot of great ideas,

and you come back home and you try to reinvent the wheel. You

got to eat the elephant one bite at a time. It's like the Rockefeller

habits. You got to have your party list and what's first on the party

list? And I spend some time making some notes and coming home and going,

Okay, these are the things I want to do. What do we

want to do? What's what do I think will have the biggest impact on

this store? And you pick that out and you implement that, and then

week two you implement something else. You can't come home and run around like

a chicken with your head cut off and tell you guys, we're gonna do this, We're gonna do that, even because your excitement is gonna wane, but your processes have to remain. You got to get in there and keep

that process of aporation from happening and keep it keep from being overwhelmed. You

got to just pick a thing and do it well, and then add another, and then add another. It's no different than when you started selling cords.

Give you the ten steps and they all seem daunting at first, but now they're just automatic because you got that meet and greet down so you can move on to building the report, investigating. It's different. Amen to that.

Lee, you said some really amazing stuff right there, and he's so right like he did. He's right on, Lee, right, you got

you get your stand You are a true solutionary. I listened to the podcast

and you all should too. Right. So that being said, I love

what you said there because a lot of times when we come back as leaders, we do get excited, but because we got all that injection of just fun and inspiration and all these great ideas, so we're inspired to do it all. But a lot of times the staff was there working and they see

you come back and you're like another trip. Now, I love that you

said that the key is not to overwhelm them with too much at once, because if you could get one thing to work, then they'll do the next.

But if we hit them with five things, it's hard enough to get one thing to do because they have too many things going on. We're human

beings and we need that room to be able to grow and get some experience and see that it actually did happen, and then you know what, it's going to be even easier on the next one. And I love that you're

like that holding people accountable is the key on that. That is doing it

consistently and keeping that energy high. One thing you said before the show also

is that on the next event you're going to send some other people on the team to go there, people that are going to be those ones that saw you come back and be like, really, this is all the Wow.

It's a lot of changes, but now they can go and understand, and I think that's a great thing. DC twenty allows that. What I love

about Drive Centric and what they're doing, Lou and I know you agree, is that they do a great job of making every one of their events different.

What I mean by that is that they it's a different topic, it's a different idea, different speakers. You come in and you get a chance

to bring in your You could bring general managers and owners one meeting. The

next meeting is going to be more for marketing and for people in that realm, and then you got the next one could be more for like literally a BBC team, right, or a team of people on calls. Whatever it

is, they're going to design it to make it where it's You can be the owner and be there and I encourage, but you can also send team members so they can get the same injection of fun and inspiration to bring back themselves. Now they see why you're so excited about what you just talked about

and what you're bringing to the dealership. I love that. And they see

the vision. They said they need to see the vision as well. The

Facebook user here, I see this Facebook user. I know it's Audrey.

I want to say, hello, you know what's going on? God bless

you. It's good to see you here. I hope you're doing well.

And they need to see the vision as well. I do agree, but

it's what we need to do. Vision really helps people really believe even more,

especially when we're sitting here as generals trying to get our troops to go forge into this war. We need to make sure that they see why they're

doing it and it's good. So I'm glad that you understand that. Brother.

Thank you, and I don't agree. I totally agree. That's exactly

what it is that should be. It is the hope of us all is

that we can come back and be able to pour out some of that fire.

But being strategic about it is key. So with that, you took

some notes from you last time that you were at DC twenty, And the reason why it is so important that you do that is because there are super users. It's not just people that have bought the technology and said, hey,

everybody, go use it. That's why they do mix it up so

much, is because they want to connect the super users, those that know how to get in there and have all the cool cheat codes to be able to do what it is that maximizes your opportunity with each customer. What were

a couple of the key takeaways that you had at this last DC twenty that you went and implemented since we've been back. The things that really stuck with

me were some of the pricing strategies we talked about with used cars, and I can't I think it was Sean that talked about it. I'm not with

Deular Alchemy. It may not been him, I really can't remember, but

who said it doesn't matter as much as the fact that you got to be a thief and I got to steal it and take it home. And that's

what we did. First flew back in on Friday, Saturday, I got

back in my office immediately start repricing cars with a little different strategy in mind, and have already seen results from it, already seen uptaken activity from it.

Some of the other stuff, some of the not the breakout session guys, but Tito Save he was really entertaining and just blew up. And I'm

trying to use that to encourage some of my guys to go a little above and beyond. Not just hey, mister customer, leave from ABC Motors and

here's your car, and here's me and come see me buy a car.

But it's something a little more entertaining and a little more branding. Trying to

think there was one other big thing that oh, the Glenn Lundy man, the eight hundred percent. You know that step by step replaced today what you

sold yesterday. If you sold today, you probably got that the other strategy

implemented on our used car side. So this is probably the big three things

that we're starting with. But like I said, luckily Audrey sent out the

slide deck. She's sent out the videos of the main speakers in the atrium.

So there's that that I'll dig back into as time goes on and find more things, find more jewels to pluck out of there and implement and be successful with them. That's right. Let's shout out to Audrey by the way.

She is doing such a great job. She's been taking more and more

of a role on with these types of events. Matter of fact, this

is her role now. I love that she's taking over the role that an

amazing solutionary Jenna. She is moving on to sales now. She's still doing

some support here because she has passion about it. But I'm telling you,

Audrey, he's a great person to have in that position. She really has

a lot of passion for it. She does. I'm excited eventually we're gonna

get her on the show. We've been bugging her about it. She's like,

well, one day, so look on the show. Maybe if enough

of us bugger to come on, she'll come on. The show one day,

shout out to her and you're so right. I love that they send

those transcripts later so you can look at all everybody's slide decks, see what they talked about, get a little reminder if you did miss a note, or maybe more clarification on something that you did see, because sometimes they get through those and they skip a couple because they only crunched on so much time and they dug so deep into one little spot for a moment. So it's

good to see what they were trying to do and then you get a little bit better grasp on what they're saying. So kudos to you for actually taking

those, in utilizing them and actually making that part of the plan of what you do. And you guys get those every event that you go to.

That's so amazing. That being said, brother, you're showing a lot of

things. You're giving some really great tips to a lot of our users and

a lot of the viewers that are watching this right now. Go out there

and get these things, take these notes, all this information that's given to you. It's valuable information whether you're going to implement or not read it and

understand it and then it'll help you understand what you're doing a little bit more and maybe be able to speak it to your team a little bit easier too, because maybe they set it away that goes, oh, that's what I mean. They just said it in a cooler way, and that's like a

lot of times what happens. That's oh damn, it's exactly what That's what

I've been saying is different the whole time. I say it differently. It's

good that you get that and you understand that you're giving some really good tips right here, folks. I hope, I really hope you guys are writing

this down or at least taking mental note of what he's saying here. So

if you do plan on going to an event and getting education, these are great tips. Make sure you guys get this information, share it with your

team, inspire others to go, send others to go, let them get inspired, and you'll see that your team is going to rally around you.

We are as strong as our weakest link when we have to make sure the weakest link is as tight as we can make it. So I love that

you're doing that. That's very proactive, not reactive. That's massive. Absolutely,

I use that phrase a lot around here. Be proactive, not reactive.

You know, not a hockey a year forward. Let's get hey man

blue. And I preaches that to all our staffs that we work with.

It's we're very good at being reactive, but reactive only does so much eventually.

If it's a stressful way of living, yes, being proactive takes away so much of that stress, and it alleviates the wall. It knocks that

wall of trust, that wall of untrust down so much faster if you are able to have it this way. And I love that you're looking at it

that way. Drive Centric is very forward thinking. I know you've been with

them for a while. How long have you guys been working with them?

And what do you and what made you guys switch to drive Centric. Okay,

So the store I was at previously for ten years, I was the GSM there. We were one of the first dealer's own drive Centric back seven

eight years ago. I don't know. I can't even remember how long ago

it was. It's been probably in the neighborhood of eight years. As a

matter of fact, I'll tell you we were so early that Dave and Ross and Steve all came to our launch like the CEO was in our dealership to launch the product. That's how hourly we were. We used it for years,

and then when I left there and came here, like I said about a year ago, we were on a different far inferior. We CRM that

short remained unnamed, that I hated. I couldn't stand I could It felt

like I had a brick wall that I couldn't see through. And Ford partnered

with drift Centric in the fourth quarter last year and it came one of the approved vendors for co Op et cetera. And as soon as our forward direct

rep even whispered half the name, I'm like, we're in. Get me

a demo. The GM's got to see this, everybody else got to see

this. This is where we're going. Unless the cost of gazooon dollars,

which it doesn't, then that's where we're going. And everybody loved it.

We started. Our launch date was January second or third, so we've been

on a two and a half months and we're already seeing an upticking activity.

Up taking results, a lot more engagement with the customers, a lot more satisfaction from the salespeople. They spend most of their day in drive center in

the CRM, whereas before the CRM was just a tool. It's just there

it had to use to sell a car instead of what you used to be engaged with a customer. So true, that is one of the biggest characteristics

of drive centric that we've seen across the board is that users want to use it, Sales pros want to use it, managers understand how to use it and use it effectively. The entire understanding that yes, the car business has

been very much reactive to the market, reactive to the actual customers having to come knock on the doors as we've recognized that they don't knock on as many doors as they used to anymore, they don't visit as many dealerships as they used to anymore, and that we have to create our market with the people who said they wanted to do business with us. That's the only way they

got into the CRM is one way or another. They said they were interested

in something that we actually have, and that's an easy conversation to have and just to keep working and nurturing over time. The tools that are inside of

drive centric CRM is other level thinking. They use so much technology that brings

you to today, right, Yeah, it's I was on it so long before that. When I came off of it and was having to use an

inferior product, it was like going back in time. It's like, forget

about streaming. We've got these VHS cassettes for you to watch. It was

just I was amazed. I was amazed at how bad it was. I

really was like I was just living in a different world. And the biggest

thing with drive Centric is, especially from a manager's point of view, you know what's going on in your store. You see what's going on. It's

like having a thirty thousand foot view of your store all the time. You

can see what your salespeople are saying to your customers. You can say what

your customers are saying to your salespeople. It's all right there. It's you.

You will work more, but you will work way more efficiently and effectively with drive Centric than you will with any other CRM out there. He just

it puts the tools in your hands to close car deals, to make sure less falls through the cracks. Something's always going to fall through the cracks,

but a whole lot less false through the cracks with drive Centric than anything else.

That's so true and wow, in contrast, that's a thirty thousand.

But view is also the three millists and the smallest of measurement of view you can take too. Right, you can get well, you d all the

way down in there. You can get so deep inside of the information that

you're looking for create the best reports, yep, and really quick like a video game. But it also makes our salespeople sound smarter, which is good

because we don't always hire the best typists inside of the business. Usually car

guys and cargals are great with their words speaking to a person, but I know I need a lot of help inside of my actual editing of my words that come out. How much of a relief is it for you and for

managers being able to know that your sales pros have a tool in their hand that helps them just sound just a hair more professional and empathetic at the same time. So, yeah, it's funny you mentioned that I didn't quite realize

we had the chat deal with like you're talking about that will help them write emails and stuff. And I saw a couple of emails going out and I'm

like, where in the world did this salesperson come up with this email?

Because there's no way that great earth that this guy knows these words. You

know. It's like this is so like you know, and what do you

do? I just had that little chat thing and it just did it for

me. Okay, keep it up, work because that is way smarter than

you. You use that button. Always use that. It's so important because

they will make sure that the punctuations correct that with capital letters where they're supposed to be. It'll you could even tell it what kind of tone you want

it to be. Hey, I want it to be more excited or whatever.

It's if you don't. If you use that tool correctly, it saves

you a lot of time. It makes it easy. Now, I'm not

trying to say it's going to make anyone lazy or not like that. No,

it's the fact that they're using it makes me think they're not lazy, that they're actually using what's in front of them. Be creative and use your

resources. And when you have resources like that to make your job easier,

use it. Then you have more time to do other things. It's PDS

for the sales department, and I love it. I love it. They

do a great job. Drive Centric is killing it like that what I love

is that for new sales pros, it feels familiar when you get in there.

It's very social media feel, right, And I like that the way that the stories are almost like where you can watch people's videos, and there's so many cool little things that make it just so user friendly and so familiar, Like it's like, how do you use this tool? I don't know,

It's just like using social media. It's very similar to that, because

you know what it is. It's a social media tool to communicate with your

people. You are socially talking to them. It is media that we're passing

on through them, whether it's sales information, whether it's a picture of a car, it's a video of you on the lot showing them something amazing, or what their lot looks like, what your desk looks like. Whatever it

is you want to do, you can do it on there, and you can do it all in one place. So it's a massive it's a Swiss

army knife for car sales pros to be able to do all these things in one place and be able to communicate with their customers, hold their customers in place, be able to schedule things for their customers, and things that they want. I'm blown away by the tool. CRM basically can do that,

but this one makes it so friendly that you want to do that. It's

like, why not do that? Like your salesperson that you didn't even realize

that tool was available. Your salesperson's like, yeah, I just clicked that

button and I send a message. It really easy for me. Why not?

I have really taken it into heat every time I look at so I can't help. But even on my computer now, I'm like this little thing

you click, and you click it and you go like, oh, how much better? That sounds way better than what I was going to write.

Let's go for it. So let's do it. Let's clean ourselves that,

let's be better. And that's how you get better. Use these tools.

Dricentric kills it again. They definitely unlock the linguist inside of those that are

trying to make sure that they do connect right to a customer. But like

you said, Fred, they have so many other medium mediums of media that they can use to be able to help make sure that you're connecting to a customer that they the way that they want to connect to them. Now,

for leaders to create the reports, for leaders to be able to get the data because we all know that data is king. It is very important that

we understand how to speak to what customers, when, where, what customers are getting neglected, what customers do do they need a little bit of a different message, What customers have been with us forever that we need to touch base with again and just revive them, because there are still a lot of people that are still COVID caved up. They're still not in the market yet

and holding on to those rides, still not likened the way they've seen inflation happen, and they're still also not wanting to deal with the market because they stepped out right as everything seemed so good for us and it wasn't really good for the buyer that knew what a deal looked like. Right, Those people

are still inside the databases of our dealerships. What is it that you're seeing

as far as the strategies that managers are using to make sure that they do target the right customers at the right time. They have the new software,

the AIM software that is going to do some data mining for you. We're

actually going to launch that come April first. So I've seen the demo.

It looks amazing, but it's there are other products out there similar. I

say, there's nothing really similar. There are other products dealers can use,

like auto alert and things of that nature where you can it's but it's a manual shovel instead of a jackhammer. This thing just goes automatically and the AI

minds your database for you. But there's You got to be proactive and keep

your people on a normal schedule as far as a consistency touching the customers, talk to them every three month, six months, whatever. You're right.

There are still some people out there that are still scared. They're scared of

the interest rates. They were scared because they can't, like you say,

they stuck their head out and everything sticker and there are no cars out there, and now that their scars out there, the interest rates are high for what they think. Although us have been in the business for a long time,

know that it's just cyclical and this is we've seen this before. But

you're gonna have to be proactive. Take those orphan owners and reassign them kids

to get your salespeople. What I've got some of my near salespeople doing is

those orphan owners going through and sending them a video of Hey, I'm Lee, I work down here. If your salesperson is no longer here, you

know, it puts a face to the name, and it's not just another person calling them every three months going Hey, I'm the newest kid on the block and I've been handed this stack of orphan owners. It's another real person

on the other end of the line that they can see and hear and have some real communication with. Even though it's a one way video. I love

that we have Hollywood Haley and here saying the two dumb dogs got me to Hollywood Haley. And she is a visible star just turn twenty years old,

and it is not scared to do anything you asked her to do in the automotive industry to make things happen. She's creative, she's fun, she's very

confident. I'm excited to see what she does. But Hollywood Haley, it's

a perfect name for her. What a great brand to start. And she's

out there in El Paso shout out, shout outs. But she's talking about

the dumb dogs and laughing at that. But folks, we often have some

of these old dumb dogs in our business that have been doing things for a while it came a way and they don't want to change, They don't want to adjust with those old dogs. I guess we would say that that we

want to be able to show them new tricks, and we want to be able to give them the same tools that all the cool kids are using.

What have you seen has been the actual buy in that has come from some of the veterans inside of the stores. It's really it's funny. You should

mention that I saw a post earlier from a guy I worked with the last door who was one of the most fervent users and biggest lovers of the CRM, and he just turned seventy. He was in his sixties when we got

the CRM, and he had been on several over the years. He's been

in the car business since literally I think nineteen eighty three, eighty two salesperson.

Just the hammer of a guy, and but he is that guy who never stops learning, never stops growing, and he took to it. Everybody

here took to it really well. We've got guys who've been there for six

months, We've got guys who've been there for twenty years in the business, and everybody's this is easy it's very instinctive. It's very where do you think

that button is? It's right where you would put it if you were making

them. Man, that's a good spot. Yeah, it's like, how

do I do this? How do you think you should do this? Probably?

Click here? Yeah, there it is. It's just it's right where

you expect it to be. And I don't I don't know how people build

products that aren't that way. Why would it? Why do you make it

more complicated than it is? And drive Center doesn't they make it. It's

just all right there, man, it's just so easy. It's the easy

button, causey because it comes from a dealer. You're talking about somebody who

won that. It owns a dealership another one that helped brand dealerships for many

years. So they understand what it takes to get your people to do things.

Most importantly, they understand that things evolve, and if you don't evolve, your software will fall apart and it will just end up not selling anymore.

It'll collect us, no one will want it because things as long as you're evolving, and I'm sure you've seen it, drive Centric hasn't rested on its laurels. They've evolved They've constantly changed things, made it better. They're

getting stronger, they keep adding things, they keep bringing more features that make it better for the user and for the clients that they're dealing with. It's

exactly what you want inside of a partner, right when you're dealing with a partner company that's going to help you communicate to your peoples. You want people

like this, the ones that are not going to rest on what they did fifteen years ago, ten years ago. Oh it still works, yeah,

maybe, but no one wants to use it in its garbage and it's hard to find stuff on and it's all it is, just it's just a process.

They it's just set up so people make certain calls instead of being set up to where people want to use it to communicate. Right, that's what

we want them to do, just like they go to Facebook or Instagram or TikTok. They want to communicate, They know how to use it, they

have fun doing it. They want to do the same thing. They just

want to have doing it. Ye put that them and then drive Centric does

a good job of leading and like say, they haven't risked on their laurels.

I saw something right before we got on here. Something they added literally

last night. That's different today than it was yesterday, and it's a good

thing. It was. You can send videos from an archive off of your

desktop, where before you can do it from the phone. It's hard.

You can do it from the desktop. So they're always just and they listen

to us when we give them feedback. They're like, yeah, that's a

good idea, we can look into that, and they integrate our ideas.

They really they value their customers feedback because we're the ones using it day in day out. Amen, Yes, they do, that's right, And you

all are the ones that are helping to make sure that it stays fun to They are with you collaborating to make sure that it stays fun to be something that's used by a seventy year old or it is. How would Haley,

this would be a great tool for your store. You would absolutely kill it

with the way that you use videos or working on that you're working on how to communicate with your CAUs it's coming to you soon enough, but it is.

It's something that people have fun engaging with, and whether you are the seventy year old to eighty year old inside of the store, you still want to have fun. That's the reason why they're still there is because they're having

fun doing. What this business gives us the great honor of doing is helping

people change their life for that moment, right But just what it is that they're doing and their transportation needs, that's still a very rewarding opportunity for anybody to have, whether you're young or old. But those that have been doing

this for many decades do it because it is fun, and tools like drive Centric help to keep it fun, keep it user friendly, and also show that yeah, you can learn some new tricks, which is always what keeps somebody coming back either to the golf course, back to the pickleball court or wherever, is to make sure that they do get to activate some of their new tricks, new tools, and new capabilities. But what are some of

the things that you're excited about at these next DC twenties that are coming up?

Which one are you gonna find yourself at or are gonna be joining your crew? Because I know one's gonna be up in New York. Then in

September coming back to Saint Louis, when are we gonna get to see you again? I hope to get to one soon. Like I said, the

next one, the one in September, I'm probably gonna send either my GM or my Internet manager out too. He's my kind of my assistant as well,

just to get a different set of eyes on things. And of course

I will there'll be different speakers too. Just get everybody out there and involved

and bought into it, and get them exposed and get them to meet you guys, and if you're gonna be there, which I'm sure you will, and then get net Audrey and and Steve and all the all those wild and crazy guys who work up there in Saint Louis, so to get to meet the pod who we deal with all the time. And that's another thing about

this this product. The support in the customer service. There's nothing else like

it. There's nobody else who has the support that drops in gas. It's

not And you know, and that right there is everything that you got need to hear out there what he just said at the very end, the support, there's the best, hands down I can tell you. Reach out to

your current CRM, tell them a problem you have and tell me how long it takes for them to respond. I'm gonna tell you right now, you

do that with this company, it's like instant within minutes, they're responding to you live. This is no joke, folks, This is how much that

matters to them. They have dedicated pods just for your dealership. They have

each one. There's not one POD's overran. They have a group of dealerships

that they work with and they respond to all of them. And it's not

just one person, it's multiple people. Oh and then they have a whole

response team that's in the backside to fix any type of software issues. They

are on it and I love it because it's not outsourced. It's all in

house at one of the coolest places in the world to freaking work for real.

Why do you think their people love to help? This is so cool.

I love my job. I love where I'm at. I get to

do some cool stuff and work at a really cool place. Go plase some

not hockey, Yeah, whatever you want to do, and at the end of the day, go hit that beer up fan. But that being said,

they are blessed, but we are blessed to have them in our lives.

I know you are, and I'm so glad we had you on a show. Thank you so much today, Lee for bringing us some great energy,

talking about what's great about DC twenty, what's happening your career, where you've been, which we appreciate that, man, because it does matter.

And man, you're a rock star, brother, and we appreciate that.

Thank you for being the type of leader that does what he does because a lot of times people get lost in the sauce, and it's cool to see that you have a way and a method to your madness. Right, folks,

once again, I hope you guys took some notes. Great show today.

We got some really great tips on what to do when you go get education and how to implement interstore. We talked about great things that are getting

implemented right now. We talked about something hot and new that Dry Centric's doing.

Man, I'm telling you, we even talked about future DC twenties.

What a great show this was. Brother, there's any last words you want

to say to everybody before we get out here, Lee, Absolutely, the last thing you need to do is listen to every episode of Car Guy Coffee Pot Strong for four or five years, and you know some really good stuff and you know it's entertaining, and this like the day C twenty, it's entertaining and informative, and that's that's a great combination. It's a killer combination.

So I really appreciate it, Fred Lou. Hope to see you again

soon. And if I can ever do anything for you, if you ever

get down to Mississippi, hit me up. We'll go grab a beer.

Heck, yeah, let's do that. I'll take it. Definitely want to

catch a brew with you. But we appreciate you for tuning in today,

and we appreciate each and every one of you car guys and car guys.

Whether you're watching this on the live or you're watching this on the replay, or you're listening to it on the podcast, make sure that you share some love with our incredible guests who understands that this interbrew is all about the things that help to move automotive forward. And we are so excited that we are

teamed up with software companies and people that are moving forward the idea so that we unlock the doors to where it is that we can actually take automotive and the people that are going with us, we appreciate each and every one of you. I am lu Ramirez, the car guy, and I'm Fred Lennard's

the subprime here and you have been ruined. Solutions on this interview for DC

twenty unlocked with the One, the Only Lee Andrews. Before we go,

we gotta drop those f bombs on three, Lee the moves, put the hands on the shoulders. Let's forgive focus fly on three one two three forgigive

okus, fly and keep growing, keep gluing. We will see you everything.

Yes, thank you all for joining us. Keep growing, my friends,

we love you all. Share this around. For folks that that you

want some more information about what's happened at Drift Center, go to the website.

Reach out to us. I promise you will get you guys there

Car Guy Coffee & DriveCentric presents “DC20 Unlocked” feat. Lee Andrews

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