0:00 / 0:00
Car Guy Coffee & DriveCentric presents “DC20 Unlocked” Unlocking the Power of Augmented Intelligence Marketing

Car Guy Coffee & DriveCentric presents “DC20 Unlocked” Unlocking the Power of Augmented Intelligence Marketing

Car Guy Coffee Jun 26, 2024 34 min
0:00
0:00
Immersive Mode

About this episode

Unlocking the power of augmented intelligence marketing takes center stage in this engaging episode of Car Guy Coffee. Hosts Lou Ramirez and Frelonard Subprime Hero welcome Matt Tierney from Drive Centric and dealership general manager Cave, who share insights on how augmented intelligence can enhance customer engagement and retention. The discussion covers the importance of personalized communication, the evolution of technology in the automotive industry, and the upcoming DC20 event in Nashville. Listeners will gain valuable perspectives on leveraging AI to improve dealership operations and customer relationships.

Topics: augmented intelligence marketing customer engagement retention strategies drive centric technology dc20 event personalized communication dealership operations ai in automotive technology evolution
Select text to request an explanation
Hello, and welcome to the Car Guy Coffee podcast for this DC twenty Unlocked series brought to you by drive Centric. For more information or to get signed
up for the next DC twenty event, go to drive centric dot com.
Let's prove what's going on, car Guys and cargas. It's lu Ramirez the
Car Guy, and it's Frelonard's Subprime here Row and we are brewing solutions for another DC twenty Unlocked episode where we are brewing solutions and talking about all the stuff that could be making your business operate better by using the incredible platform that is drive Centric. We have an incredible couple of guests that are up in
here today, Fred, and we are excited about it, Man, beyond excited we have Obviously, we have Matt Tierney, one of our good friends, also man, a big person over there right now drive Centric doing some big things. He's been on a sales department doing some massive stuff, but
he started from the bottom. Now he's here and he's gonna keep growing business.
Just like how drive Centric constantly evolves, so does Matt. And I
love to see where he's going. He's gonna do a great demonstration for us
today about this aim product that they have, the augmented intelligence marketing, and I'm gonna tell you, augmented intelligence is different, folks, and we're gonna talk about that also today. And we have an amazing guest that comes from
a dealership general manager of an amazing store and I can't wait to have him on here and I can't wait to announce who that is. But lou are
you excited, bro? I'm pumped up. I'm really pumped up because there
is so much anticipation that's happening when it comes to the next DC twenty Unlocked event that's going to be happening down in nash Vegas. We are pumped up
to go down to Nashville, have some fun, maybe pick out some cowboy boots and a hat, and have a good time down there in music city.
But before we really get to having some fun, let's go ahead and drop our friend in here, the one, the only, Matt Hata.
Welcome to the party, Matt, excited that you're here. How excited are
you about taking it down to the hills of Tennessee into Nashville. That's right.
I can't wait, man. It's a super fun city and we'll get
to go visit Steve in his home in his new hometown. Very excited to
take that show on the road for the first time. Heck yeah, and
he is in a whole new town. We are pumped up that he's gonna
take us for a fun tour of it as he has a daughter that's doing her thing, trying to make it in the music biz. And you gotta
love a father, especially in this auto industry, that does focus on their family and does make sure that it is bigger than business. They'll move the
whole family over there to support the dream of the incredible Jenna who's making some things happen, and maybe we'll get the chance to hear her a little bit.
I don't know, but we are excited that we're going to be able to have the chance to go out there and hopefully connect with a whole bunch of you car guys in cargals that need to go ahead and get yourself registered up for this event. But man, there is a lot that's ruined and
we want to hear a little bit about how this aim gets everybody focused in on going to the next level, and there are some things that are working out on it. So Matt Real quick, what was it that made you
choose the special guest we are about to announce for this particular show. Yeah,
so he gave it a trial at his store to see how it function and he's been seeing great results. Truma getting excited about it, and just
having him on the show to be able to talk about how it's working live and his store is a special treat. I can talk about how it works
from our aspect, when you get someone inside the dealership and seeing how it's actually working at their store and helping out that helps. Oh man, I'm
super excited about that. I not only we had a chance to talk with
him before the show, not only is he going to talk about how great the product is, but he's also going to tell you what he thinks can get better about it. And I think that's important to talk about those things
because the only way we get better is talking about what needs to get better.
But the product is phenomenal and it's something that's not out in market that's doing what it's doing. So the only way it gets better, like I
said top of the show, is we constantly evolve, just like Matt, just like Dricentric does, and just like any solutionary out there is constantly looking to get better every single day, right, Lou, Yes, that is totally right, and we are excited for all the solutionaries that are already in the house jumping in. But we got to go ahead and get some more
up inside of this party. So go ahead and tag a car Guy,
tag a cargal and share, share, share, share, share, share, share a message out there, everybody. Let's go ahead and make welcome
to the podcast because we are here to not percolate problems everybody, but to brew some lotions and to be able to figure out how we go to the next level. And we're all in it together for you. So make sure
that you tag some people, get them inside of the party, but help to make welcome for the first time on the Car Guy Coffee Podcast. Here
for a DC twenty Unlocked episode, the one the only come very exciting intro here. I hope I can match the energy. Wow, we got something
for you. Here's a little sip of some Car Guy coffee. Get me
some of that. Man. Welcome to the party, Cole. We're going
in from ec but that's in Maryland right outside of DC. Wow. Awesome,
awesome, And tell us a little bit about you and how you made it to where it is that you are now on the show talking about drive Centric. That's a good question. I guess a long story with that.
Been in the game for about twenty years twenty two years out of college study computers, didn't like it too much, wanted to talk to people and end up in the car business and it's been a good journey. Found the perfect
dealship for myself, which is chevy CH's Automotive. It's one of a few
single point dealerships left in the DC market. Gives me some autonomy to look
at different technologies, make some choices, and we've been in number one dealship for six years in a row Precision Teams, so a lot of awards, a lot more to do, and excited about the next twenty years that I have in the business. Heck yeah, awesome. Welcome to the party,
lou There's a funny story that Cave may not remember too much, but when I got into sales over with Steve and was in like my training aspect.
He was one of the first stores that I saw Steve demo and got to be on the back ground learning the sales process through Cave. There Wow,
that's awesome. That is history. How does this work with my process?
As I like to ask, I think that's something that a lot of dealers ask, is how is this going to work with my process? Or do
I have to develop a process for it? But we love the question even
being asked because processes are needed for us to be able to work well with our people, but also make sure that we get our technology to be maximized.
So inside of that, we know that there is a lot that we are trying to experiment over at drive Centric with and different things that they're always trying. They're always trying to be able to take their tool to the next
level to make awesome super users out there like yourself. What is it that
this particular mission was for and why was it that you decided to go ahead and jump in on it? I guess when we talk about AI, because
everyone's interested at this point through that to be able to have engagement with your customers something that we I think I'm concerned about be a lot of dealerships, so are it is just how well you retain your customers, how luckily are they to come back to you or potentially go through the whost shopping process.
Again, a lot of it has to deal with keeping that conversation, engaging with the customers, showing they have empathy, and having some AI technology that can be a salesperson. I feel like it's doing that right now. True,
true, totally agree. I totally agree. And I got to ask
Matt real quick. Everyone's talking about artificial intelligence and all this stuff. I
love the word augmented intelligence, and why did you guys decide to go that direction? Because and I know why, but I'd love to hear from you.
Yeah, because I think one of the biggest things when people think AI is they think of it as replacing humans and taking humans out of the dealership.
AI is not good as AI alone. What you need to do is
have a system that has your humans work with the AI. So that's why
we want with augmented because AI alone is not going to get you where you need to go. You still need the human aspect involved in the dealership too,
for that human touch as well. So that's where we want with that
augmented pieces. It's a I plus human. That's awesome. I love that.
And Jenna says it's always suave with easily remember, but you're right, I love that, and I love the name. I love the name of
it, aim right, because when you think about aim, you're thinking about targets. You're actually shooting at good targets instead of shooting aimlessly. Let's aim
at something and really go for it. So I really love how you took
that approach with that. Also with the augmented intelligence marketing. So excited about
that. So kave you swave Now, that's just going to get you every
time. I love that with you guys. Yeah, dude, we like
to dance. It's a challenge. It's has some fun, but but at
the end of the day, it's about the product. And since it's been
in there, how long have you guys had it implemented? That about thirty
days? Okay, And I know you've seen ups and downs with it,
but I'm sure you're seeing definitely something that can really help you. What do
you feel is the best benefit of it so far? Just keeping that.
I feel like it's a retention tool. It's keeping engaging with the customers.
Without it, I think it's scary not to engage with these customers the way that we are, and we're seeing the potential that we could do with the customer cycle of buying a car befour or five years and reaching out the customers and asking if everything is okay, whether it's a service issue or a potential issue with their vehicle. We're seeing things that wouldn't have came to the surface
without it, which it gives us opportunities. I think the best way to
build a relationship with someone is to find a problem and be the solution, and it's seeking out those problems that customers have. My goodness you, so
I take off my solutionary hat to you, sir, great answer, but I could tell. But that's the way it should be. And I think
that if everyone takes an approach like that, with all tools and people in situations and processes, you will get better if you look at it towards that type of direction. I love that solutions over problems because there's plenty of problems.
I want to find the people who have the solutions. They get me
excited, right, It gets me excited about life. So when I deal
with businesses like drive Centric who are constantly looking for solutions for their clients, especially on a way that we communicate, Like you said, being able to retain customers should be number one, we spend a lot of money to get them, and then we don't do anything about keeping them. Most self,
people let that stuff just trickle out of their fingers and don't communicate with them, don't follow up with them, don't do a lot of things with them.
So having the power of augmented intelligence and with the marketing really can change it up. Really reach people when it's the right time to reach them so
that you can get to that next phone call where you can set that appointment for them to come in. I love this stuff. So what's been you
have a success story or anything that's come through that. Nothing that I can
really brag about, but there's definitely been other day these ideals if they're coming materializing from if there's no heat cases, I think it's prevented more heat cases than maybe making success stories, which less heat cases, more success stories you have time to create. And we all know the general manager always gets all
the heat cases. He's the fire department is basically the general manager's office,
and that's all you need to do is go through aim and see potential issues that can come up and put in new processes and build it up. So
there's a lot of investigations and as it's looking at everything asking customers questions, it's starting off the conversations showing a lot of empathy which allows customers to open up. So there's a lot there to work with, and there's a lot
that's brewing over at drive Centric for you all to even be able to set your sites in focus to be able to take aim at a technology like this.
But Matt, what was it that kind of started to get your sites zeroed in on this particular piece, not just being a buzzword or the whole flow that everybody is in with AI, which again it's taken over and it's going to this isn't going to slow down. We are going to refine this
to get better and better as we go on. But what was it that
made you all take such a pivot to add your energies into being able to produce such a solution for our dealers. Yeah? I think you mentioned it
AI being the buzzword, right. I think if you're talking AI now,
you're already behind a year AI. And that's where we're going with the augmented
pieces. It's the humans working with the AI. And Fred kind of said
it, and it's not always the salespeople's fault. When you have a database
of a couple hundred thousand people, you just can't. It's not possible to
retain everyone and keep them in your conversations and hit them on their birthdays or hit them just to reach out and say hey. It's humanly impossible. So
that's why we wanted to help create this. It's not only like a lead
gen but Cave mentioned it. This is a retention tool to keep customers coming
back to your dealership, so you're at the front, the forefront of her mind when it comes to them buying a car. She's going to help create
that relationship with the store while your salespeople can keep doing what they do best, and that's selling the cars out there on the floor and doing what they do best. So that augmented piece allows the humans to do what they do
best and let the AI help where she does best. I love that,
absolutely love that, And I know you have something prepared for everybody to see.
I think this might be a great time for you to do. Want
you show everybody really quick because we could talk about it. I love when
we can show it a little bit more right, be able to give a little quick demo on that I want you audience members say we need to see this type of stuff or interested share this out right now? It's an opportunity.
Why he's getting set up, share this out because this is something that people need to see. Get that pulled up for you. Is that showing
y? Yeah, you see touch base on two of One of the reasons
for creation is we learned that at any given point in time, there's about three percent of your database that's in the market. And how do you find
that if you're segmenting off your minding tool to hit just specific customers on if they bought a year ago or For this model, the goal is to have every customer talking to your store and they're going to let you know if they're in the market. So our goal is to hit that three percent for lead
gen but also, like Howvey mentioned, is keeping those customers in retention.
If you talk to them they're not in the market. We want them to
build that relationship with your store as a brand ambassador to come back when the time is right, and the time is right for everybody at a different time.
That's the thing being able to see, Okay, how do we plan this out? Because our salespeople only can do so much inside of a month,
and you have captured thousands of people over the time of you being inside of business. And I'm very sure that Cave have seen seen where once we
lose sometimes our people, like we lose retention of our people, our sales pros, our managers. When we lose them, we start to lose the
customers that are in our database or it's very very hard to establish a new point of contact for them. What have you seen inside of those challenges,
covid, it's the biggest issue we have turnover in this business and trying to keep the relationship with the customer and a salesperson. We have these lifelong policies
where if you sell them a car, you're a customer. What happens with
the orphan customers with those policies, what happens when the salesperson leaves to try to keep that one point of contact, which is you have Katie Bush up in this system we have Andrews and ours. It doesn't become interchangeable. It
becomes less of a threat for us when you have something like that. So
at the end of the day, Cave, wouldn't you agree that the customer is the store's customer at end of the day regards hundred percent. Yeah,
and we challenge ourselves with this. It's all about the retention in the relationship,
right and we think that the salesperson is going to be the best one, but there's no guarantee that person is going to stay for six months or six years. With this, it's our decision whether or not we want to
keep it, and that keeps things much more consistent. And the odds say
that they're not going to stay there past two year more based off of the history that we have so far. There's obviously different things that might be in
our control, out of the control to keep people, but it is it is always a risk. There's always a thread of them leaving and then having
it till that cuts. This is your new salesperson and they're going to be
helping you out. So I think that is a part of it that I
really do like that we are giving that high level of service to our customers.
And so with that, what I think does happen in the meantime, Matt, is we lose conversations that happen with our customers. We can have
that same customer might be loyal to the dealership and we can't keep up with the conversations that they had with the first two salespeople that sold them and now trying to build a new relationship with the freshest sales pro that's on the ground, who's just really excited to call somebody and say, hey, I'm your new guy to help you out. But they have zero reference as to what
has been said before, what have you bought before? Because they're probably only
reading pretty superficially through that file. But what is it that you guys did
to help make sure that the intelligence is actually intelligent about the whole situation?
Yeah, for sure. And the best part of Drive is all that customer
record is on one file. And I know it's hard to get some salespeople
and even managers to read the lead or read the conversations before they reach out, but she does that. She goes through the whole customer record of conversation
notes, texts, and emails, so when she does reach out to the customers, they're very tailored to the individual customer and they're very personalized, which is why when you see a one in five response rate, that's it's unheard of when it comes to any type of marketing post sale follow up, you're looking at one in one hundred, one and two hundred, maybe even one in five hundred. So the fact that she's getting one and five to respond
to her is because they're so tailored to the individual customer and not some big marketing blast or marketing text blast that's very generic. I love that. I
think that's great. And I got a question. We're talking about post sale
at customers that we've actually sold. So the three out of the four people
that don't buy a car at my store, how well does this communicate with them? Because I know my salespeople when they get told no, their last
thing they want to do is call these people back. So how do we
open that communication? Does this work with that? Also? Yeah, for
sure. So if they're out of the market, or they bought elsewhere,
whatever the case may be, she's going to keep in contact with them, you know, a couple of months down the roads to check into them.
And if they bought for whatever, they bought elsewhere, whatever the reason they didn't buy with you, She's going to keep in con with them. And
then when they reach back out, maybe they're in the market, and she's going to push them in as a new lead. So that's a customer that
maybe the store gave up on that she's going to keep trying for later on down the road, and she's going to be a lead gen Bingo right there because we preach LU and I. Every dealership we go into is maybe not
one hundred percent of the people that you come in the store buy from you, but one hundred percent will buy I do. I want to raise that
percentage up inside my store if I own one, I want to Instead of just getting twenty five percent of the people that walk in, I'd like to get it closer to fifty. Even if it takes a year for me to
help them out, even if it takes me three years from now after they do their next vehicle, I still want to. I spent money on that
lead. I want to be able to make sure that I a culture that
make sure that they become raving fans of what we do, because one thing I'm sure is the other stores are probably not going to do it, and if we are the ones doing it, then we're going to change things and they're going to remember you and experience right, I love you. If she
reaches back out to them and they're not in the market. They weren't a
sales lead, they didn't need any service. But she's going to create she's
going to create brand loyalty through that brand ambassador. She's caring about them.
She's reaching out personalized touch messages with them post sale or if they were even a dead deal, to try to make her have a relationship with that dealership so that they do come back when the time is right. Because if a
customer forgets about us, it's one hundred percent our fault. The customer forgets
about our dealership, it's one hundred percent our fault, no matter what the experience was like, no matter what the deal was like. You can see
salespeople get really in their feels. Man, I gave them a deal.
I really hooked them up. I took care of them so well. And
then I never called him again, and then I never sent them a text, and then I never said nothing on their birthday. I never said nothing
on the day that they were their birthday of having the car. Right,
all of these different things that are actually easy touch points for us. We've
also passed over to the augmented intelligence MATE because we said it's an easy touch point, but do we always have the time? Do you always have the
memory to do it? And so anything that just forgets was forgotten about,
she's going to do that for you. Like you mentioned, it's a birthday,
She's going to wish out and reach the happy birthday. It is that
their anniversary of purchase. She will do within as well. And again,
if there's someone on the floor right now and you're busy, you just you don't always have the time. She's there to help pick up those pieces and
at the end of the day, make sure that customer is loyal to the store versus just the salesperson too. I love it, and I would add
something to that disloyalty brand ambassador. One thing that I haven't been very successful
with even though I've launched it is digital retelling. Not too many deals are
completely completing their transaction completely online. And I would think the more people have
in that brand ambassador category, the more success over time that would potentially have with digital retelling. Yeah, that's one of the and you get in the
AutoWorld. The thing is what is she done for me? Lately, everyone
always wants to look at that immediate sale or the immediate sales lead but these are crucial for your store going forward and having them come back to you.
They might not buy today, they might not be by next month, but when you create the relationship with them, they do come back and they will lead to future sales. Fact fact. And it just stays inside of what
it is that we tend to forget that we promise the customer. It's not
just a car. It's not just you're gonna have all the things that come
with the car. It is the service after, it's the you matter to
us after, we're going to communicate with you app and any relationship, usually the breakdown is by way of communication, right, And us not making intentional steps forward to keep communicating with each other could affect the most solid and happiest of marriages to the most superficial of friendships. Right. If you don't stay
in content, you don't keep communicating, one doesn't feel valued and eventually doesn't feel vested inside of that relationship anymore. And it's our responsibility to take the
tools that we have to eliminate where it is that our human error and yes, our memory tends to drop the ball a bunch. What is it?
We call it a drive centric fumble all over the place. But love the
how you guys jumped on the ball to make sure that we slowed down the fumble rate because though it may not be one accurate yet, we are working towards refining it that way. Now, think think of us as customers right.
Think of when we go somewhere and we buy something, where do we get back after we buy? We get a bun email blast, a text
blast for a promotion that you can't even talk to anyone when you respond to it. This is what makes this so unique is these are personalized messages that
that's the customer, No we care and it's not something that's just generic marketing text of them that the systems automatically do. And these are really unique,
personalized touches that does make the customers feel special. True that cave, How
have you seen the actual participation with basically the drive Centric b with your people, because I'm sure this isn't the first actual CRM you've been able to experiment.
Definitely not. What would I say about Drive Central culture is that it's
a different culture than most CRMs. How they believe in the relationship with the
dealership, how they create a team, a pod and make sure that there's availability, make sure that the individuals know the dealership. Like we talked about
before, everyone has different processes, everyone has different agendas, and assigning a team to that not an individual, which that person could be on vacation or that person is interchangeable. There's a very good consistency that I find with drive
Centric that have been found with other CRMs. It's one of those things that
I don't know a better example of what it's like going to the barber and you've used the same barber for many years. At that point, they know
what you want, You know what the conversation is going to be. And
I feel that way with draive Centric. I feel like a lot of time
is not wasted establishing it understanding. But when I'm trying to accomplish a lot
of times and then this has happened, they reached down and say, I think you'll be interested in this, Let's have a conversation about it. And
that's that's what a partnership should be all about. Yeah, that's something that
most people wish that they had with many of their technology partners. But tell
us a little bit on the side of understanding that. Yeah, they do
make the adjustment for you. But they're also willing to listen when you start
to find the quirks inside of the system. So what kind of challenges have
you started to see or have it brought to light? Just a great example
is the conversation we had before the call talking to Matt, is that I see an issue with the fact that some of the conversations aren't carrying over into the activity of the profile. And Matt was like, I guess you haven't
seen it. Enhancements that was en hands last week. So I didn't check
that enhancements last week. Yeah, they're very fast and making sure that the
product that they're providing to us is serving the purpose that we want. I
can see it now. I can see all the pod or all the people
in the background, Matt saying, what's the matter in your hearing? That
refreshed? It should be fixed, No refresh and check it again. But
that's how Johnny on the spot. They are though. They want to be
able to get to the bottom of the problem quick, provide a solution that's viable, right, that isn't just quick and easy, actually is going to fix the problem. But really they are very quick to do it. But
I love how you brought up their culture, because it's very rare that you have a company whose culture, actual human lifestyle culture converts into the technology, and it's awesome to see how they are paired to the other and one does balance the other because it is a direct reflection of what it's like being with drive centric, being innovative, being so thoughtful, and also, at the end of the day, because we're just a couple of car guys over here,
Fred and I how car guy they are so car guye driven and their thought pattern behind that is geared in the vein that we would flow in cave.
How has it been knowing that, oh, this is a four car guys by car guys type of technology. How is that? How do you
feel as though that has made things easier for you? I think all the
CRMs are designed for car guys. I would say that this particular CROM is
designed for more for the end user than any CRM I've ever seen. A
lot of cyarms are designed for maybe the executive level dashboards reporting different things.
This arm is truly designed for the salesperson and the people that are going to be in the system looking for cardios. That's reassuring to me. I think
a lot of in the past, a lot of demos that I went to for CRMs that were cool on my level. I was like, Wow,
that's a great report, this is amazing, this gives me a snapshot.
Then he launch you with the team. It's it's not necessarily the best for
that end user. And I think that's one of the big differences we drive
it when when they were looking at it, they were thinking about the person that's going to be in the system. Majority of the time. I love
that it is. This is a CRM that users love to use. Right,
It's literally for the user, and it makes it very friendly and it feels very today, you know what I mean. It's not like an old
you look in it. So you look at some of these older CRMs,
not going to say names, but it looks like old technology. You're like,
Okay, they feel like they're working at like an old factory and they're punching numbers in. Instead, they get to feel like they're using like an
app that they would put download to be able to communicate with anybody else, like a social media app. Right, So it's powerful and I love that
it's super easy to use. The clicking only a couple of clicks gets you
everything that you need for the most part, and that's really exactly what customers want. So we treat our users the same way we treat our customers is
we make it simple for them. We make it easy for them, and
it is it's I love that you said that, that you said that all CRMs are made for car guys. But I believe in what Lou was trying
to say there, and I love what Lou was saying there is that it's it was thought about buy car guys, and we created that way, right, which is why they take the opinion of the dealers that they actually work with their deal of partners and they say, hey, you're right, we need to make that better. Hey, you're right, let's keep doing this
together. Hey, we're going to fix this problem for you. And they
understand. And what I love about that also is they understand the urgency of
speed of fixing things right. Like, you can't have an issue and my
CRM is not good for a day or two, I'm out. I can't
do that. I can't do business this way. I need you now.
Not because it's just me. Everybody that has this issue should get it fixed
right now if it's possible. So I love that they do that, and
I love that they have dedicated pods to certain dealers and you become relational with those people. So it's pretty awesome. Is exciting. So Cave, are
we going to see you in Nashville? Maybe we'll see Maybe. I had
a great time at DC twenty. It definitely exceeded my expectations. And I
think I might have mentioned to this before, Louis. I think it's a
great setting to take a couple of your managers with you and be able to look at your off site and come up with plans and processes. And I
just have to if I was going to go, I would have to make arrangements to be able to not go alone. Yeah, with one or two
people, and I don't know if I can do that just yet. I
love that, and I stamped that it's exactly right, and that's what a leader should be thinking, is how do I help lift my team. It's
one thing to be the one inspired, but it's nice when you can get everyone inspired, and if everybody comes like to your point, Cove is that they would come in and see exactly what you saw and be like okay, and then they'll be more dedicated and more into making it happen instead of it just being your idea. It's all of our ideas and I love that and
that's what makes the special. I see a lot of leaders doing that at
these DC twenties because of that exact reason. I know I was still running
a store. I know if FLU was still running a store, we would
do the same thing because these types of things they're great and day after hour things are cool, but the stuff that happens inside that building throughout completely different.
Completely, It's wild. It's so amazing it is for people to work
together, network and grow. I love it so good car guys and being
around like minds and different markets that have those conversations. I think it's inspiring.
And being with a group of people inside a store, it's a healthy environment to come back and create new processes is just it's painful to do it by yourself without a manager. So that's what I say, when the time's
right, and I would definitely be there. I don't know if this round
is at the right time. Yeah, And you're so right, because it
is. It's hard. So many things die because they are just sitting with
the individual trying to put it together, and they don't team up with them.
They don't team up with somebody else. They don't team up with a
team. They try to hold it on their own, and a lot of
times what inspired them gets muddled or moved to the background only because nobody else takes it and says yes and amen, or yes and let's do it, or yes and let's go. You don't you never have that agreement or the
I second this motion inside of the building. And in order for us to
be able to really go far with either a new technology a new process is to go together, go with somebody else. What I'm excited about is getting
back together, Matt. Is there anything exciting that we need to be looking
forward to? Have there been new releases of what speakers are going to be
out at this next event, because we definitely had an incredible lineup at the last DC twenty. I actually don't know the just said who the speakers are.
I know Audrey and General will know to be announced to be that far.
Lots of different points, lots of new features rolling down soon that hopefully we'll be able to get cave on again. But in terms of the speakers
and what's gonna happen in Nashville. It's still a little in the early planning
stages of it, so I will know more the next few weeks. Awesome,
Awesome. I think we might take aim at getting Cave up there one
time talking about how he made things move with this technology. Audrey, we
see you, welcome to the party. So excited for everybody that's been jumping
in today. What's going on? Let's see who else? Let me see
this. We got miss Amanda jumped up in here. We saw Jenna up
in here. Ma Man missed about this up in here? How are you,
brother? Excited that you all have taken the time to be with us
on this marvelous Monday to talk about what's going on at DC twenty for this DC twenty Unlocked episode Cave. How do people get a hold of you if
they want a nicer, newer ride or they just want to pick your brain a little bit, brother, Contact for me is a website. Just go
to shawsacker dot com. Correctly, let's go. Heck yeah, we definitely
would love to make a visit out to the DC area, get to check you well out and see how to cafeate your culture a little bit. But
car guys and car gys, this has been another great episode again with our teammate over here, mister Matt Tierney, we're gonna go ahead and just start passing this off to Matt. Matt can just probably host this show at this
point. It does help to find the guests and definitely knows way more about
the background things going on with Drive Centric. But we are produce it,
you guys. I'll create it, you produce it. We're in and that's
folks, see that happening. Soon after the season's over, the next season,
it's Matt Tierney show. He's going to be the host. So I'm
putting that out there. So let's go all right. There is only one
thing left to do, and that's to drop those f bombs that don't offend the moms, and that's make sure that we do forgive, focus and fly so we can keep growing all the time. So help us out, Cove
miss go ahead on three one two three, forgive folks, Live and fly and brother, I have my first time. I think I got it down
for next time. Hey awesome, everybody, Thank you some time tuning in
for this DC twenty unlocked episode. I am lu Ramirez, the car Guy,
and I'm frelin Ot Subprime Hero with your special host, the one, the only Matt Matt we have been hosting and so thankful for the time that you've taken to spend with us today, the one, the only come you won't later. Keep foling solutions, Everybody, Tag them around, tag them
around, share it around. We're out.

Request an Explanation

Heard something you'd like explained? We'll add it to this episode.

Sign in to request explanations for terms you heard.

Want to learn more?

Browse our glossary for plain-English explanations of automotive terms, jargon, and concepts.

Explore Terms

More from Car Guy Coffee

NCM Event Conversations feat. Chad Graves
Jun 1, 2026
NCM Event Conversations feat. Tim Hayden
Jun 1, 2026
NCM Event Conversations feat. Owen Moon
May 27, 2026
NCM Event Conversations feat. Eric Glass from CallReview
May 27, 2026