Car Guy Coffee & Fixed Ops Friday feat. Stephen Granger
About this episode
Stephen Granger joins the Car Guy Coffee team to discuss the importance of recalls in the automotive industry and how they can be leveraged to enhance customer relationships. With nearly 25 years of experience, Granger shares insights on how dealerships can effectively manage recalls to build trust and drive additional revenue. The conversation covers the challenges of consumer perception regarding recalls, the need for proactive communication, and strategies for engaging customers beyond just fixing their vehicles. This episode emphasizes the potential for recalls to serve as a gateway for deeper customer connections and increased service department profitability.
This Fixed Ops Friday NADA Edition will feature CEO and Founder of Dealer Recall Solutions, Stephen Granger. Here to share how his technology helps dealers connect with owners of cars that have recalls and get those recalls fixed. Let’s Brew!
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Brew Brought By Our Proud Sponsors At:
www.fixedopsdigital.com
Honda Odyssey
"... car. So it was the infotainment system on behind Odyssey, and there was something where they had to reprog..."
Skoda Felicia
"...le idea of everything that we do with my friends, Felicia, she says, Yes, this is what I've been preaching ..."
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