Christine Addis shares her journey into the automotive industry, emphasizing her core values of faith, family, and passion as her driving forces. She discusses how automotive found her and how she’s embraced the community and culture within her dealership in Charleston, Illinois. Christine highlights the importance of connecting with the community and leading with integrity, while reflecting on how her diverse background and passion fuel her daily work. The conversation captures her enthusiasm for the industry and her role in fostering collaboration and excellence.
Car Guy Coffee Podcast Presents #5Liner feat. Christene Addis
Welcome to The #5Liner, the show dedicated to the individual journeys that power the automotive industry. It's not about the company; it's about the individual, their career, mindset, and personal story. In each episode, we sit down with a high-quality selection of Car Guys and Car Gals to get beyond the title and into the hard earned wisdom they've gained. Join us as we uncover the wins, challenges, and #5Liner takeaways that have shaped today’s top talent. In this episode of The Car Guy Coffee Podcast, hosts Lou Ramirez and Fred Lennartz welcome Christene Addis. Christene shares her “why” as faith, family, and passion, with a focus on serving and uniting her community. She explains that automotive wasn’t her original plan—she came from nonprofit and corporate work—but fell in love with the industry’s fast pace, adaptability, people, and marketing impact after five years in the business. Christene highlights key mentors, including her adoptive father and former leader Craig Linvall, sharing lessons like “Who will be better because of what I do today?” and “Nobody cares about your storm.” She names her hardest career lesson as learning that you can do everything right and still lose, and her greatest rewards as her daughter and successful community campaigns and initiatives.
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"You came out of pocket to give them a couple of little accessories. And then they gave you a bad CSI score or not the best CSI score. I'm sure plenty of you know a little bit about that."
A CSI score is a number that shows how happy customers are after buying or servicing a car. Dealerships use it to see if customers liked their experience.
CSI score stands for Customer Satisfaction Index score, which is a metric used by dealerships and automotive companies to measure customer satisfaction based on surveys after a sale or service. It impacts dealership reputation and sometimes employee bonuses.
"...We also are going to be at NADA this year. You know the deal. The Super Bowl for Automotive is coming and it's coming to Vegas..."
NADA is a big event where car dealers and people who work with cars get together to learn and share ideas.
NADA stands for the National Automobile Dealers Association, which hosts one of the largest annual trade shows and conferences for automotive dealers and industry professionals in the United States.
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Hello and welcome to the CarGuy Coffee Podcast. This brew has been brought to you by Certified
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Let's brew! What is going on, Car Guys and Car Gals? It's Lou Ramirez.
And this Fred Lynn Arts is a subprime hero. And we are excited to bring you the CarGuy Coffee
podcast for the first show in 2026. Brewing with you, we are excited to get things popping and
locking everybody. But happy new year. Happy new year, Fred. Happy new year, Lou, man. What a great
year. It's already been. I've already had some great memories. We had great training sessions
this morning. You have a clean bill of health. So that's some great news, right? A lot of great
things are happening. 26 is already lined up to be the best year ever. And we're kicking it off today
with our first five-liner of the year, the first show of the year, with the highlight of somebody
that we met at Digital Dealer, I believe is where we met her, right? And we got a chance to interview
her on the side. I don't think we've even released that one yet, but met her passion for what she
does, her community, for her family, for everything that she's surrounded by. We couldn't help but say,
hey, come on for this five-liner. So why not kick it off with her? I'm pumped, Lou.
I'm pumped up and I'm excited because we are just getting the year started. And what better way
than to brew us a fresh cup of CarGal coffee and get this solutionary on the screen with each and
every one of you. So if you're watching this on the live, help make sure to give us a little bit
of assistance and tag a CarGal. Tag a CarGal and share, share, share, share, share. Get this out
there. Get the word out there, everybody. We got to go ahead and get a few people in the cafe. So if
you want to help us out, make sure that you do put some clapping hand emojis in there, maybe a couple
coffee cup emojis, maybe a couple of thumbs up, but either way, help us to make welcome for the
first time for a five-liner on the CarGal coffee podcast, the one. The only Christine Adams. Let's go.
Hi guys. Welcome to the cafe, my friend. We're excited to have you on the show. Again, I mentioned
it a little bit ago. Your passion for what you do, the fun that you bring behind it, and also what
you get to do inside the community and connect all the dots. I can't wait to get more into that,
but just to learn more about you and what drives you and what brought you to where you're at today.
I think a lot of people in our audience are going to be excited about that. This is another woman
in automotive doing big things, right, Lou? That's right. And because she's doing big things, we want
to be able to make sure that we give her a couple moments of explaining of where it is she's doing
these big things and where she's jumping into the cafe from. So Christine, please tell us where
you're working at and where in the geography are you actually jumping inside of this show?
Well, thanks for having me, first of all. And it's good to see you two again and happy new year.
Right now, I'm in our Charleston location, so Charleston, Illinois. It's southern Illinois,
about three hours south of Chicago. So that's where my base office is, but I have several of them.
Awesome. Awesome. Welcome to the party. Excited that you're here. And for those of you that are
not familiar with Christine and what she's brewing out there, she's making some big things happen and
trying to help make sure that she's getting all of the great stuff from whether it's conventions,
whether it's podcasts, whether it's community, she is trying to make sure that she trickles in and
she drips some of that good stuff inside of the culture of her store. And we want to make sure
that we do get a five liner of this extraordinary solutionary that's out there making things happen.
So let's go ahead and get this party underway. I believe we do have five questions for you. These
are very simple. You're going to know the answer to all of them. And we're going to shake it up
just a little bit. And we're going to go ahead and ask you the very first question on this five
liner. So Christine, you as the solutionary that you are, the cargo that you are, the professional
that you are, what is your why? Why do you do what it is that you do?
I would say my why. It's pretty easy, actually. It's faith, family, and passion. So my faith
keeps me grounded and guides my values, reminding me to lead with integrity and purpose and gratitude.
Family is my consistent source of motivation, simply put. And then my family, or sorry, family,
or finally, my passion is what fuels me every single day. So I deeply believe the impact of
my work and the people I get to work with and collaborate with. Everything I'll put together
between my professional and professional life is, you know, the journey.
Absolutely. You know, I love that you look it down to faith, family, and passion.
Passionate about what you do inside all of that, really, you know. But yes, you are,
you're very passionate about what you do at work, the way you connect your workplace
with the community, right? And that's massive. You know, that's what really brings everything
together. I think community is where it all starts. And us dealers out here, we should be
ingrained in our community. We should be part of it. We should be out there promoting it. We
should be out there supporting it, right? And you've been able to do all that. You're an
integral part of that. You know, and having that as your why, you say family, you know,
faith, I love that you talk about faith. Faith is massive passion, passion for all those things,
you know, so FFP, that's the acronym. I know Lou likes acronyms, that kind of stuff.
Definitely love me a good acronym. But I really do appreciate people like you that
are so intentional about being able to make sure that they are connected into the community,
being a whole person means that we are engaged with our faith. And why do anything if we can't
do it passionately? If we can't put our passion and our heart behind what it is that we do, goodness,
why do it, right? Nobody wants to really just go through the motions. We want to be able to
actually build something that means something rather than just exist. And that's awesome that
you have it laid out there like that. I'm starting to wonder if you watched a few shows and you're
ready for these five liners and these questions as they come to you, but we are excited to hear
that. But I'm sure there's plenty of you that are out there that can actually attach to this,
can actually say, you know, these are particular values that I do hold close to me,
but we do encourage you, lean heavily into that passion. And that is one thing that we did recognize
with you just inside of passing and having our first conversation with you was your passion
for seeing excellence inside of this industry. And you gave us some great words after we did our
keynote at Digital Dealer. And it was very, very encouraging for us. And it is, it's that passion
that has actually led us to this moment right now where we're having this conversation, we're
communicating with you, and we're trying to encourage car guys and car gals with your story.
So again, appreciate you, Christine. And we'll absolutely believe that.
You know, and you're sorry, your keynote was really good, I will say, and it was passionate as
well. And that's why when I saw you two, you know, at Digital Dealer, I had, we had to talk
because it's just, it's, you guys talked about sharing and just sharing within communities
and helping each other out. And so I think that's what drove that connection. So you guys did a
great job. Well, we appreciate that. It meant a lot to us, you know, and then as we were talking,
you were talking about your store, I looked at Lou, I remember that, I remember going,
dude, we should, we should get this on camera, right? This was, she's, she's got passion. This is
a be, and you were a very weird first interview of the year, you were a very first interview at
Digital Dealer that we went around and did, because we were on our way into the expo hall
when we ran into you. So again, I want to thank you for doing that. Let me ask you a really
quick question about your why, you know, when you're, when you're in those days where you're
struggling and you're piled up with all kinds of things and errands and stuff that you have to
take care of, what do you, how do you use your why to drive you? How do I use it? I would say,
just knowing at the end of the day or at the end of maybe an event or something, just
it's such a reward to see the community as a whole come together. And it's not necessarily just
personally just for me, but you know, it's, it's something bigger. So I guess that's, that would
be mine. It's always bigger than just one single person. It is. And that's, and that's huge, you
know, and I think that's where that whole family thing fills in your heart, you know, you have that
core value inside you, you know, understanding that this is bigger than just me. It's all of us,
you know, and I love how you again, transform that into the community. But you, before automotive,
you did other things, you know, you've been in automotive for a while now. I see that, right?
You know, you got some experience in here. You're not just some rookie that's just jumped in here,
but what brought you? That's the next question I have for you. What brought you
into automotive? So automotive was not on the list at all. It found me, I like to say, because
if you ask my parents when I was a kid, you know, when your parents asked you,
what do you want to be when you grow up and from people like, I've got a doctor or a lawyer or
something like that. I told them I wanted to be, work at a dry cleaners. I wanted to operate the
carousel. I thought that was the coolest thing for some reason. So right now I'm not doing that,
but that's what I wanted to do. And so the automotive world definitely found me. And I think it was
driven by curiosity and just the opportunity itself. And so I have a background, yes, in
non-for-profit and corporate world before this. And so I was hesitant to get into the automotive
world, but oh, I just, I fell in love with it. You have to be able to adapt and zig and zag,
as you know. And so that's just, you know, being on your toes all the time and the people that you
work with. It's just, it's really neat. And the marketing aspect of it, how powerful it can be
in the industry and this space specifically. So I think, you know, for me, all that together,
it just feels like home. It feels like home now. Wow. I believe it. You definitely are in your element
there at the dealership. We've had a couple of conversations with you right there at your desk,
doing your thing, talking about how to help take your dealerships to the next level. But there is
definitely something about you that feels at home in your element right there. So that, that is
definitely something that, that isn't just for the show, folks, not just for the airwaves,
for those of you listening to this on the podcast, she really is what she's describing. And that,
that's really awesome. That's really awesome that you are in automotive. Welcome, welcome,
welcome to automotive. So glad that you're here in that. So how long have you been in automotive now?
About five years. Five total years. Okay. And so let me ask you this, because, you know, we,
we definitely try to get this answer from everybody, but you've been a professional
longer than you've been in automotive. This just happens to be where you are now. And we're so
thankful for that. But throughout this journey, throughout this time, we do have some great
people that get to come in our lives and we have some other people that, you know, maybe kind of
pass through, but it's very important that we do get something from everybody that we come in contact
with, whether we're pulling something in their cup or they're pulling something inside of ours.
But who have been some of the mentors throughout your professional development? Who have been some
of the people that you have looked to? Who are those key mentors in your life?
That's a great question. I would say the easiest one for me, I would say there's two that really
stand out, but the easiest one would be my father. So I'm adopted and he raised me. And so he taught
me what I would call the foundation, foundation of life, right? So like him being married to my mom
for 35 plus years and managing, you know, what a family truly is and what that's like, going, I
guess, back to the family aspect, but then also managing a career, like a long-term career,
building that and the work-life balance and then still being able to instill those pillars of advice
and wisdom. And as I've grown up now and stuff, but he's still that main pillar of those basic
foundational, you know, at the core, you know, so I would say my dad. And then the other one,
his name was Craig Lindvall. And there's a difference between a boss and a leader and that
man was a leader, phenomenal leader. And he just, he was so humble and he was a people magnet,
he just attracted people. And he always pushed me to be outside my comfort zone. And he just,
he was so good at trying to figure out the movers and the shakers in the community. And that's
what I love to do now. And just to work for a bigger cause, to get us all together and see what
we can do to do better out there and create, you know, goodness, right? And so one of my favorite
things he always would say was, who will be better because of what I do today? And so he was just such,
such an extraordinary person. And I actually, one of the best life lessons with, he has a book
and it had life lessons all in it. And so one time I was late for a board meeting and the tire
blew out on this truck I did not want to drive. And I didn't know, and it caught on fire. But
long story short, I got over and called for help. And while I stood there stranded late for this
meeting, this lady offered to drive me to my board meeting, which you're not supposed to get cards
of strangers, but that day I did. And I walked in that board meeting and, you know, everyone's
around waiting for me. And, you know, Craig just leaned over and instead of, you know, scolding
me or yelling or anything like that, he just whispered in my ear, you know, nobody cares about
your storm. So I've held that with me forever. No one cares about my storm. They don't care
why I'm late. They don't care what's going on. All they cared about was, what's the strategy?
Where are we going? You know, point A to point B, what's going on? And, you know, I'm alive,
I'm always okay, but they just, it's stuck with me and it still has and I live by that.
Nobody cares about my storm. So it's profound. It's good. So yeah, let that go and just do your
thing. That's what they care about, what you know, what you're going to present. And that's huge.
That's awesome that you had those mentors along the way that you had people starting with your
father, what a good person to have in your life to be able to show you what a real man is and does,
you know, to love you, you know, that's amazing and to really show you what family is and passion,
right? That's pretty awesome stuff, you know, and then of course, Godly, what words of advice
to give you when you're walking in and something that may feel so embarrassing and you're so like
overwhelmed with like, Oh my God, I'm embarrassed that I just happened. But you walked in, he says
that and you just go, that's amazing. And to this day, you hold that inside your brain. I love that.
And that's that's some really, really great stuff, right, Lou? Oh man, so good, especially,
I mean, I'm a dad. I know you are. What is and I definitely want one day for my girls to be getting
interviewed somewhere and for them to drop that answer of my dad and then a couple of key things.
I mean, Lord knows that we pour our hearts into our children and that we passionately love and
care for them, but the for them to really take on and be exposed to so many great people and
then still say my daddy, I love my dad and I appreciate what he did for me and what he says
to me that of course that makes this daughter dad excited and pumped up. But also recognizing that,
you know, that there are some people that are going to also cut on you and highlight certain
things to you like nobody cares about your storm. I don't know about child folks, but you need to
write that down. And if anything, you need to put that in your cup and sip on that. That's right.
Oh, nobody care about your storm at the end of the day, especially your customers that no matter
what ends up happening inside of your professional day, your customers aren't worried about anything
other than you being the one that can help solve their problems. And you got to check your baggage
at the gate and make sure that you don't go on carrying anything extra. Remember,
for you to be able to forgive, focus and fly and get over other things,
you need to find yourself in the proper seat, buckled in right and ready for whatever comes
your way. And nobody is going to be affected by your storm. And I'm going to remember that.
Thank you for that, Christine. It is, it is so important that you recognize that,
that storm is something that could distract you too. If you give too much attention to the storm,
the storm might just get bigger itself because of your attention to it. And I'm a firm believer
that death and life is in the power of the tongue and is in what you give faith towards. So,
so many times we bring a storm to us just because we're worried about one. And that,
that is a great lesson that you are sharing with everybody. Thank you for that.
Wow. No heck of a story. Great lesson flows right into our forgive, focus, fly. And I
appreciate that, you know, and we're going to close out with that later. Not quite yet, but,
you know, first, we're going to teach you some dance moves. You saw us do, you saw us do on
stage. You're going to have to learn how to do it today. It's really simple, but I promise you
you'll have fun doing it. Right. But, you know, as we go, you know, we've, we've talked about some
really cool stuff here, you know, what brought you on a mode of your why your mentors, you know,
some things happen in, in, in to us, you know, not everything is roses and beautiful.
Right. Sometimes we run into walls, smack. Sometimes we, we fall down into a mud pit.
Right. You know, I'm using, you know, terms here, but you get what I'm saying, like life happens to
us and we can easily give up. We can easily be like, I'm done. But for us, sometimes they're the
greatest lessons we could ever had. What's been one of the hardest next question? What's been
the hardest lesson that you've had to learn up to this point in your career? I would say that
that's a tough one. It is a tough one. I didn't really think about it. The hardest lesson in life,
thus far is that you can do everything right and still lose. So how do you
get past that? If you can continue to move forward, you know, so push through it and move forward.
So love that. Man, interesting.
Wasn't that hard? You came up with a hell of an answer really quick just thinking.
I think I've told you this. If you're not, if you're not uncomfortable, you're not growing,
but then when something sometimes happens to you, like you don't have control of it,
it's just how do you handle it? And so I've had to really learn that having grace and how to push
through and be resilient, right? And that's hard. That's really hard. That's so hard for me every
day. I don't like to lose. I don't like to hit the wall. I don't like to fall. I don't like to be
told. I don't know what I'm talking about, right? But it happens to me every day in small ways, big
ways and every way, right? Sometimes it's just God talking to me, right? And that's the most valuable
one. And that's the ones you have to listen to the most. Like, oh, that's not for you, buddy.
Don't do it. It is, but those are the lessons that we need to learn. And having that lesson,
that's massive. I'm glad that you said that because it's the truth. It's the absolute truth.
Because I mean, car guys, car guys, those of you that are out there on the lot working with your
customers, doing the thing, even every single day that you do the thing, and you do it right. And
they still say no. You go over and above and they still say no. You give them the discount that you
didn't feel like giving them. And they still say no, or they say yes and then have nothing good to
say. They give you a bad survey. Anybody ever have that happen? You did it absolutely right.
You did it fast. You did it quick. You did it easy. You gave them the extras. You came out of
pocket to give them a couple of little accessories. And then they gave you a bad CSI score or not the
best CSI score. I'm sure plenty of you know a little bit about that. But that doesn't mean that
it can't be still used for your good. And that's the one thing about these hard lessons in life,
is that we recognize that all things are working together for our good. Sometimes it's when we
end up on our back and we have to fight our way up that we find out what we're actually made of,
that we find out that there's something in us that needs to grow and needs to push past. I was
having a conversation with one of my close friends at church and he's a coach to many,
many children. His kids are championship wrestlers out there. But he helps to teach a generation
how to actually adjust when they lose and then how to get better because of it,
how to get off their back and still get up and not be defeated just because they had a loss.
There is a completely different posture for us when we're defeated or whether we take a loss.
We want to encourage you all that are out there that are listening. Don't live a mindset of defeat,
but take any time that you've maybe failed or fell or maybe fallen short
and use that to sweep the corners in the biggest room in the world, the room for improvement,
to find out how can you actually make better. But each and every one of those things are making
you a better character. Christine, you're brewing something hot right now and I'm-
It is. It truly is. Folks, I just wanted to tell you, the true character tell of somebody is when
it is a failure. It'll show you who you really are. It'll show you who somebody is too. If you're
paying attention to them, you'll know. The ones who give up will tell you really quick,
that's not somebody I would like to surround. I like to surround myself with people taking it
to the next level, people that I want to become. You show me your five closest friends, I'll show
you your future. I'll show you who you are and it's such a massive thing. I love that Lou talked
about the room for improvement here because that is what it's all about is that we all need to be
thinking about that. Everyone of these questions is designed to get you there, but these last two,
this one with the hardest lesson and then of course the next one that's coming up, this right
here is for us to learn something from and to be able to sweep the corners. I love that. Man,
the hardest lesson learned, my friend, it is. We've got to hit those walls.
Listening, write it in the comments. What has been your hardest lesson? Go ahead, Fred. I'm sorry.
No, I'm sorry, man. I don't mean to- I'm excited, but it always reminds me of that song,
some of God's greatest gifts are unanswered prayers. You know, sometimes everything we do,
everything right, relationships, whatever it is and just, it doesn't work and it just,
and it's the worst thing in the world at that moment, but we move forward to your point. We
keep going, we keep growing, we keep looking at light. We believe in our faith that we know
better things are along the way and guess what? That was actually the best thing that could have
ever happened in a lot of cases. You go back and you're like, man, that felt so painful,
but you know what? That's not where God wanted me to go this time. He had bigger things for me.
I just didn't know it, right? But I had the faith. You know, that's the stuff you learned
and I love that. This has been really, really good stuff here. Vendors, you know the deal.
Sometimes that's the same thing that you run into is you're doing everything right. You lining up
everything for the dealership that you can. You set them up for success. You paid attention to
the numbers for them. You monitored them. You stayed up with them and then they just cut the
cord and you didn't do anything wrong. You didn't do anything bad. Remember, it's not necessarily
you that is the one that's being defeated. It's just a situation. And always remember
that some of your hardest lessons come to building up some of your strongest muscles.
If we don't ever have the opposition, we can never build the strength. But then we get the
opportunity to have the strength to hold up some big trophies, to hold up a big crown,
to hold up a big victory, to hold our hands up like Rocky at the top of the steps or the top
of the mountain shouting out Drago. Whatever the case is, we have so many of these different
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