{"version":"1.0.0","episode":{"title":"Car Guy Coffee Podcast Presents #5Liner feat. Christene Addis","url":"http://getcarcurious.com/episodes/car-guy-coffee-podcast-presents-5liner-feat-christene-addis","audioUrl":"https://api.spreaker.com/download/episode/70432445/5_liner_featuring_christene_addis_3_3_26_9_39_pm.mp3","description":"Car Guy Coffee Podcast Presents #5Liner feat. Christene Addis Welcome to The #5Liner, the show dedicated to the individual journeys that power the automotive industry. It's not about the company; it's about the individual, their career, mindset, and personal story. In each episode, we sit down with a high-quality selection of Car Guys and Car Gals to get beyond the title and into the hard earned wisdom they've gained. Join us as we uncover the wins, challenges, and #5Liner takeaways that have shaped today’s top talent.  In this episode of The Car Guy Coffee Podcast, hosts Lou Ramirez and Fred Lennartz welcome Christene Addis. Christene shares her “why” as faith, family, and passion, with a focus on serving and uniting her community. She explains that automotive wasn’t her original plan—she came from nonprofit and corporate work—but fell in love with the industry’s fast pace, adaptability, people, and marketing impact after five years in the business. Christene highlights key mentors, including her adoptive father and former leader Craig Linvall, sharing lessons like “Who will be better because of what I do today?” and “Nobody cares about your storm.” She names her hardest career lesson as learning that you can do everything right and still lose, and her greatest rewards as her daughter and successful community campaigns and initiatives. 📲Stream it. Share it. Let's Brew.  Don’t forget to share and subscribe! carguycoffee.com certifiedsolutionaries.com"},"annotations":[{"startTime":1206.8,"endTime":1211.8,"type":"term","title":"CSI score","url":"/glossary/csi-score","quote":"You came out of pocket to give them a couple of little accessories. And then they gave you a bad CSI score or not the best CSI score. I'm sure plenty of you know a little bit about that.","canonicalId":"term:csi-score","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"CSI score stands for Customer Satisfaction Index score, which is a metric used by dealerships and automotive companies to measure customer satisfaction based on surveys after a sale or service. It impacts dealership reputation and sometimes employee bonuses.","simplifiedExplanation":"A CSI score is a number that shows how happy customers are after buying or servicing a car. Dealerships use it to see if customers liked their experience."}},{"startTime":1684.0,"endTime":1693.8,"type":"concept","title":"NADA","url":"/glossary/nada","quote":"...We also are going to be at NADA this year. You know the deal. The Super Bowl for Automotive is coming and it's coming to Vegas...","canonicalId":"concept:nada","priority":0.5,"confidence":1.0,"source":"hybrid-fuzzy+gpt-4.1-mini","data":{"explanation":"NADA stands for the National Automobile Dealers Association, which hosts one of the largest annual trade shows and conferences for automotive dealers and industry professionals in the United States.","simplifiedExplanation":"NADA is a big event where car dealers and people who work with cars get together to learn and share ideas."}}],"speakers":[{"id":"s1","name":"Car Guy Coffee Podcast","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/car-guy-coffee-podcast-presents-5liner-feat-christene-addis/transcript.vtt","type":"text/vtt"}]}