Tyraq is a website/store for buying tires. They try to make it easier by showing tire test results and reviews, and they offer things like shipping and help with installation.
Road hazard protection helps pay for tire damage caused by the road, like hitting a pothole or getting a puncture. It can save you money if something happens soon after you buy new tires.
The host specifically addresses dealer pressure and rushing as negative buying experiences. This concept matters because it can lead to poor decisions, especially when buyers don’t have time for a thorough test drive and evaluation.
A “CarPro certified dealer” is a dealership the host says he trusts. It’s meant to help you avoid pushy sales tactics when you’re trying to test drive and decide.
An “inside track” is an informal advantage—like a referral or relationship—that can improve your odds of getting a better outcome. In this context, it’s about getting connected to the right dealership before you negotiate.
She’s talking about her current car: a 2016 Honda Civic. She’s using it as the baseline for what she likes and doesn’t like—especially how high (or low) she sits.
The Hyundai Elantra is a compact car made by Hyundai. It’s meant for everyday use like commuting and running errands. The podcast mentions it as a car the speaker might consider, implying they’re weighing it against what they drive now.
A test drive is when you actually drive the car before buying it. Patty wants to try it so she can see if the seat height and comfort feel right for her.
She’s talking about a dashboard design pattern—like a honeycomb—near the air vents. She doesn’t like how it looks, and it’s adding to her reasons for wanting a change.
Ground clearance is the distance between the lowest part of the vehicle and the road. More ground clearance can help with rough roads, potholes, and getting in/out of driveways without scraping, and it can also improve visibility for some drivers.
Fuel economy is how far the car can go on a gallon of gas. The segment mentions the car’s city/highway/combined MPG numbers and notes that real driving can be better or worse.
Concept
published MPG vs real-world MPG
The MPG you see on paper comes from tests that don’t perfectly match real life. How you drive and the roads you use can make your actual MPG higher or lower.
Buick is an American car brand, and the Roadmaster was one of their big, older model names. Here, they’re joking about the nickname they want to be called.
Deceptive pricing means the advertised price isn’t really what you end up paying. It can happen when dealers add extra charges that weren’t clearly explained at the start.
A sporadic issue is something that only happens sometimes. That makes it harder for the shop to find the cause because it may not show up when they check the car.
A recall is when the car company admits there’s a problem and offers a fix. The point here is that dealers may still try to offer you a trade-in price as if the recall doesn’t matter.
An extended warranty is extra coverage purchased beyond the factory warranty, intended to pay for certain repairs after the original coverage ends. The host argues that for an older, high-mileage vehicle, legitimate warranty providers won’t write policies because the risk is too high, and that some companies may deny claims using fine print.
Sewell is referenced as the dealership where the caller purchased the Lexus NX and where they took it back for the gas gauge issue. The segment contrasts Sewell’s service experience with another dealership, emphasizing service quality and customer support.
Park Place is another dealership the host mentions as being closer for service. They’re basically saying it might be worth using for maintenance, but they wouldn’t choose it for buying the car.
Mazda is the automaker being discussed, specifically Mazda USA as the channel for requesting help. The brand’s willingness to assist is framed as influenced by low mileage and customer loyalty.
LIVE
Tires matter. They're the only part of your vehicle that touches the road.
Tread confidently with new tires from Tyraq. Whether you're looking for expert recommendations
or know exactly what you want, Tyraq makes it easy. Fast, free shipping, free road hazard
protection, and convenient installation options. Go to Tyraq.com to see tire test results,
tire ratings, and consumer reviews, and be sure to check out all the special offers.
Tyraq.com, the way tire buying should be.
This is the CarPro Show, the home of straight talk and honest answers about everything automotive,
with Jerry Reynolds, the CarPro, a former two term chairman of the Ford National Dealer Council,
a member of the Texas Radio Hall of Fame, and sixth time winner of the Texas Auto
Writers Association Award for Best Radio Show in Texas. Jerry's partner is Todd Chambliss,
great voiceover guy, and sixth time winner of the Darche Championship at the Golden Spur
Bar and Grill. Here they are now on the CarPro Show. Yep, here we are. It's the CarPro Show,
straight talk, honest answers about everything automotive, and some laughs along the way,
as I hope you make sure you make that good car buying decision, instead of making a mistake.
Because making a mistake when you buy a car, especially these days, is very, very expensive.
I see people who get brand new cars, they keep them for several weeks, and they find out, oh my
goodness, this car hurts my back, or I don't like this about it, or I don't like that about it.
That's why you take a great test drive. And my dealers that you'll find at our website,
CarPro.com, will let you take that great test drive. They're not going to pressure you,
they're not going to rush you, nothing. Just be sure you talk to my contact.
Go to CarPro.com, near the top, it'll say, find a CarPro certified dealer near you. I may not
have one of the brands that you're looking for. And if that's the case, that's because I haven't
been able to find a dealer that I would recommend, that I would put my name on. It's my name.
They're selling cars, they're doing a good job, and I appreciate the job that they do,
I really do, because they make a lot of sacrifices for the people that I send there,
particularly in profits. But if I don't have a dealer for you in that brand that you're looking
for, then I apologize, but I will not put my name on a bad dealer just to fill up a slot.
And, you know, that's how we make our money, is the advertisers on the show. But to get on this
show is a real problem for many, many dealers out there, because I won't let them on. I will not
let them on. And occasionally want to slip by and we'll kick them off as soon as we find out.
They put us together, but by and large, I can tell a good dealer within the first 30 seconds
of walking in their door. And that's because I own dealerships for so long. I can tell the difference.
I get a vibe. So, Mr. Roadmaster? That's it, Mr. Roadmaster. You're like not the cat whisperer,
but like a car whisperer, right? Well, that'd be fair to say. You can walk into a dealership,
you can kind of look over a car deal, and you can kind of sniff out what's going on there,
pretty much lickety-split, I'm guessing. Sometimes I don't even turn the car off.
Pull up in front of a place. There's six salespeople out there smoking cigarettes,
telling stories to each other. I just keep on driving. Time to go. Yeah, don't blame you.
Yep. Is your name like you said? And that's why it's so important to go to the website and to go
through your dealerships that you've got there and do it the right way, because if you just walk
in, even if it is your dealership, not that they're likely to cheat you, but they don't know
you're one of Jerry's folks, and that's the key to it. It's like your own little VIP car getting
backstage, all that good stuff. They got to know that, but you got to go through carpro.com first.
Well, anybody wants an inside track, anytime they're going to make a pretty major purchase.
Oh, sure. And if you can get that, you know, if you can get the hookup, I got the hookup.
It's the hookup, yeah. I've been telling you about the hookups for 24 and a half years,
coming up on 25 this September. Even if it's a drive, even if it takes you a little longer to
get there, you're making a major purchase, 40, 50, maybe even beyond $1,000 a year.
Isn't it worth spending just a little extra time driving to the right place and getting the right
deal? Well, and it's quicker. Yeah. Well, because you're in and out of there a lot faster than you
would these other places that keep you there forever. And I've been down that road before.
Oh, everybody has. It's been a half a day in a car dealership. Oh, I hate those days.
Oh, me too. I'm not a fan of that at all. So that's what we do here on The Car Pro Show.
Let's talk to Patty in Riverside, California. Patty, welcome to the show. What could I do for you?
Well, thank you. Jerry Todd, good day to you. I appreciate you taking my calls.
You bet. My pleasure. I am currently in a 2016 Civic four door. And I'm
a loyal Honda person. That's one of the basis for my call here. But I'm in a situation where I have
been looking to move away from what I'm driving now and maybe go to a Hyundai Elantra. And I'll
tell you, I got to be honest, one of the things is the seating height. And I mean, obviously,
it's not the only thing. But I'm just really apprehensive about moving away from not only the
Civic, but the Honda brand. But I mean, obviously, I'm going to test drive. I'm aware that you have
a dealer at least the last time I checked in Hemet. And I don't have an aversion to driving. I believe
you have one in test in Southern California as well. But I just wanted to get some specific
comments from you regarding what I might want to really look at in regards to taking the plunge
to change. Something has caused you to think about moving away from Honda. What is it?
Well, the low seating level of not only the driver side, but it's also the passenger side.
I'm not real taken by and it's kind of a cosmetic thing, if you will. Well, one thing,
the inside of the Civic, I'm just not really taken with the the honeycomb
thing that they have on the cover of the dash with the air vents. And but like I said, until I
test drive, I know I can't confirm it myself, but I'm just I just don't want to have to deal with
anything really low to the ground anymore. I know the launch is probably not going to be
that much better. But I'm just in my process trying to go to something that that sets me up.
And I don't I really don't want to move. I'm kind of stuck in my ways with the compact sedan type of
vibe. So but a compact SUV sounds like it would solve all your problems. Yeah. You know, I've
had some sales folks at the at my local Honda dealer. Just when I tell him I'm here for servicing,
I said, I don't mind talking to you. But they've gotten me into this conversation. And they said,
well, you know, with the compact SUV, blah, blah, blah. And, you know, I might go ahead and take
time to look at that with Honda. But I don't know. I'm thinking about the gas mileage and the
because I am thinking about sticking with gas. Yeah. And, you know, I don't know if I really
want to go down that road when it comes to the whole, you know, thinking about, you know, I get
weren't reviewing a brand new car every single day. Then I and I was looking for a personal car.
It would be a car. It wouldn't be an SUV. But I was just thinking about your
getting in and getting out of a car, the ease of loading things in the back, the the visibility
that you get with an SUV that sets up a little bit higher. I'm going to have to put you on hold.
But we're we're you're you're calls going to be helpful. So we'll be right back.
You don't have to go it alone when you buy your next vehicle. The car pro will help you for free
free. Call the chase dot com car pro listener line now at 1 800 926 77 77.
And welcome back to the car pro show with Jerry Reynolds, the car pro before the break, Jerry
was talking to Patty, who's got a Honda Civic, but she's considering making a change, although
she's pretty loyal to Honda trying to figure out exactly which direction she should go.
Yeah. And Patty, don't don't take it wrong. I'm not trying to talk you into an SUV. I've just seen
people who make that transition, who are just so happy. My mother-in-law is a great example. She
drove cars her entire life. I put her in a Ford Escape and she would never go back to a car because
of getting in and out of it and because of the visibility of it and because she was,
you know, you should go to the grocery store. She get bags of groceries. Of course, everybody gets
them delivered today, but she would set the groceries down into the trunk and then she would
have to bend over and reach down and pick them up. And it was becoming a problem for. So you got
an electric tailgate that you just hit the key fob and open up and then your groceries and anything
that you're hauling just sort of slides out because it's at a better height. You don't have to reach
down. Now, with that said, let's get back to your question. Yeah. The Elantra is a very nice car.
Is will the Elantra, will the Elantra last as long as a Honda will?
I'm not sure of that. I don't think it will. And look, Honda comes with a 10-year 100,000,
Hyundai comes with a 10-year 100,000 mile warranty. You got no worries for a good long
while, should something go wrong. And they're making the best cars they ever have. And for the
value that you get, there's nothing better than a Hyundai or a Kia, either one. You could look at the
you could look at the Kia K4, which would be another good choice for you. But have you actually
looked lately at a new Civic?
No, I have not. Just kind of like on the outside. Yeah. And I'm wondering if the issues that you've
you're having with your current Civic aren't fixed by now, because Honda has gone through
their entire lineup of vehicles over the past decade since yours was new and redone everything.
So you may be you may be a Civic may be the right thing for you. But I would also encourage you,
do you get my newsletter that comes out every Friday? Yes, I do. Okay. Amy Plymouths,
our executive producer. She also reviews the car every single week. Yesterday, she had the new
HRV from Honda. That's their smallest compact SUV. I'm thinking it's your answer.
I would I would encourage you to pull your pull your newsletter up and read her review. She
reviews cars different than I do. She's she's she's way pickier than I am. And that's great.
And that's why I have her do it because she is I'm a I'm a glass half full guy. I look for
everything good in a car. And I'll tell you everything is great with something is stand
out bad. I'll tell you that every single time. But I'm really I don't I'm a believer that there's
no bad cars anymore. And there's just some that are better than others. But but Amy will take
take one completely apart. And I tell you, I read that review. And when you go back to your
Honda dealer for anything, then take a look at that. That that may well be the middle ground
compromise that you're looking for because of its size. You like small. It's small. It's got
cargo area in the back. The benefits we've discussed, which is primarily getting in and out
and visibility. That's the two things that hit me the quickest. And of course, safety.
It's the HRV's got all the newest safety stuff. And that's something you're you're sort of liking
when you're driving a 10 year old vehicle. So I certainly didn't intend to take you down that
rabbit hole. But I did. Now I got to get you out of it. I appreciate it. You gave me a little bit
more focus in that regard. So definitely something that I'll explore. And I appreciate you taking
the time to do it. It's a pleasure, kid. I hope you have a great weekend. And if you get out there
and you get yourself confused, which is easy to do, then call me any weekend. You know where I'm at.
Yeah, for Amy says, by the way, in the review, the ride height invisibility is great. Thanks to
seven inches of ground clearance. So yeah, it could be a good choice for if she went that round.
I think it I think and what they say the fuel economy was looked down at the bottom of the review
fuel economy, the 25 city 30 highway 27 combined. Yeah. And Honda pretty well done good. Yeah,
it is for an SUV and Honda tends to underestimate their fuel economy. Oh, so you probably have.
Yeah, if you drive it right, you probably would do a little bit better. Very good.
Don't put too much stock in what you read online about cars or trucks.
Those people don't know what the car pro knows. Call him on the chase.com car pro listener line
at 1 800 926 77 77.
And next up, Dimitri in Sugarland, Texas. Hey, Dimitri, what's up?
Yes, I, uh,
Jerry and Todd, I almost, I almost gave up on getting on the yacht on the air today, but
sorry about that. No, I apologize. I had
take calls in the order that they come in and we've had some pretty pretty intense cases today.
So you sure have. I have. I love that because that's that's the people I can really help.
Yes, sir. Well, I don't have a question about a car. I love my 2020 Lincoln Comneno and I just
am always sad that Ford has decided to go all SUV. But when you asked about the worst car,
it was my, I had just graduated from the, uh, Dallas high school and I was getting ready to
go to the University of Houston that following fall. And my father talked to the neighbor and
found out he was getting ready to sell his 1978 or 79 Volkswagen Passat, although it was called
Dasher here. Yeah. Uh, the neighbor was, uh, in the, uh, Air Force in Germany and a German friend
of his sent him the Passat label. And for about a year and a half, maybe two years, it was okay.
And then all of a sudden it started, uh, where every time I cranked the car up, it was like playing
Russian roulette. It started immediately. It starts 10 seconds from now or 10 minutes or
anywhere in between. And it just kept getting worse. And we, we would play starters, alternators,
ignition coils. I mean, by the time we finally realized, Hey, we've sunk too much money and it
was over 7,000. We just let it go. Uh, but, uh, it should have been an omen when, uh,
the car was a burnt orange metallic and I was going to U of H. It was definitely the wrong
Yeah. That was, that was a sign. That's for sure. Do you remember what, uh, what you guys paid for
that car? Oh Lord. I know it was, I think it was much less than the $7,800 that I tallied up that
we had spent on the repairs that never really fixed it. Uh, I would guess it was probably around
maybe 2000 or less. Yeah. But I was thinking 2,500 probably at the time, but wow. Man, I tell you
what, uh, Volkswagen quality at that time, then thankfully they've gotten much better,
but Volkswagen quality at that time was really not good. I appreciate the call to meet you.
Whether you're buying the lowest price car or the most expensive luxury vehicle,
call the car pro first for free advice. Call the chase.com car pro listener line now at 1-800-926-7777.
Tires matter. They're the only part of your vehicle that touches the road. Tread confidently
with new tires from Tyraq. Whether you're looking for expert recommendations or know exactly what
you want, Tyraq makes it easy. Fast, free shipping, free road hazard protection, and convenient
installation options. Go to tyraq.com to see tire test results, tire ratings, and consumer reviews,
and be sure to check out all the special offers. Tyraq.com, the way tire buying should be.
Having the right people in your corner for life's biggest milestones makes all the difference.
Like a friend who's there when you're house hunting or checking out a new ride,
State Farm is there too, helping you choose the coverage you need. With a State Farm agent,
you know someone is there to help you along the way. And with so many coverage options,
it's nice knowing you have help choosing a plan that fits your needs. So you can continue
celebrating all of life's milestones. Like a good neighbor, State Farm is there.
You are listening to the Car Pros show. Jerry Reynolds, the car pro, and me,
the old road master, Todd Chambliss along for the ride. You've actually embraced that name.
You know, I'm going to wait just own it, because if you go and fight it, people are going to go
and say that's a button or keep on pushing. But if you just embrace it and say, you know what,
I am the old road master. I don't like the old Buick road master. Why not? There you go. I like it.
The person that Chris and me is like, you really don't like that? I'm like, well,
it just took some getting used to. But no, I like it. I'll have a hat on with it one day.
And then you'll know that I've accepted it totally. You could be the old Corvair.
Based on the stories today, sure. Why not? In the newsletter this week, the story that you
had alluded to, I think last week of a dealership, I believe in Maryland, being fined potentially
up to $75 million. That's got to be a landmark case to have that kind of an award or a penalty,
I guess, in the matter of the group that's getting the celebrity against them for add-ons and
unauthorized charges, deceptive pricing, all that kind of thing. It's probably way overdue to have
somebody kind of take the fall for that. I've been on a tear about deceptive pricing online,
particularly for a while. If you're a newsletter subscriber, you know this because I've written
a lot about it. And I told you the FTC was going to make an example out of somebody.
And looky-looking. And here we go. $75 million may not touch it. It may be more. It may go higher
than that. We will see. But I'm telling you right now, if you're a deceptive, the deceptive
dealers out there that I despise. And you know who you are. And I know who you are.
That's more than anything. And that's all it really matters because you can bet they're not
going to be on my website. Then I will tell you that it sent a shutter up the spines of every
one of those crooks when they saw this $75 million. And it's not going to stop. It's coming.
You can't hide. I mean, they're now on to you. And if you think you're going to get
buying, keep on doing it, well, you're just a brave person to keep doing that kind of thing.
You're just stupid. Or that. Maybe stupid. Stanley in Northridge,
California. Welcome. Stanley, welcome. What can I do for you?
Thank you for taking my call. I bought a brand new Ford F-250 with a tremor package.
I hunt and fish and I use it for that. January of last year. So that's 12 and 4,
16 months ago. I get a letter from Ford. It says, we're not telling you not to drive your car,
but be aware how you can build up in the high pressure fuel system and your car can stop without
notice and will not restart. I've been back to the dealer 10 times since then. Every time I go in,
they say our engineers are working on a solution, but they don't have one yet.
I call three lemon law lawyers because it's a factory recall. It doesn't come under the lemon
law. So I have a $94,000 vehicle that I bought brand new, got less than 13,000 miles on it,
and I can't drive it. I'm afraid if I'm driving at 80 miles an hour on the freeway and it quits,
I'm dead. If I drive it to a small fishing camp in Mexico and it quits by the end of that evening,
MS 13 will have a new vehicle. Nobody can help me. And I hope you can give me some advice.
I'm afraid to drive it. I asked him if I could put an algae side in the fuel tank.
Oh, no, no, that could screw up the computer. How many miles are on the truck, Stanley?
Less than, I believe, about 13,000. The board had a buyback program. They refused to buy it back.
I took it in and I said, what can you give me on a new truck? They said 15,000. I said,
but I just paid 94. They could relieve it. Oh, that's ridiculous. That part's ridiculous. That
truck should still have a ton of value in it. You're at the wrong dealership for that.
I've been to Galf and Ford, which is the largest one in our area, and there's another one out in
Canyon Country. I've been to both of them. We can't do anything. It's a factory recall.
But I mean, that shouldn't affect the value. It's a recall. They're going to come up with a fix,
and it's not going to cost anybody anything to get it fixed. Yeah, but it's been 14 months,
still no fix. When's the last time you talked to Ford, the factory?
The factory probably two months ago. And they offer nothing.
Nope. Nope. I mean, all of us, everybody that you present your problem to is like me. They don't
want to tell you don't drive the truck because this is a fairly sporadic issue. I've heard it
before. It doesn't happen very often, but you don't want it happening to you when it does happen.
Right. And I damn sure wouldn't go to Mexico with it. But there's no answer here, Stanley.
There's nothing anybody can do until they figure out what is wrong and how to fix it. I agree with
you a hundred percent that it's ridiculous that it's taken this long. But you know, when they
tell me they tell me our engineers are working on the problem, the factory, I say, if I have
engineers that couldn't solve a problem in a year, I'd fire them and get new engineers and they just
fly off. Yeah. No, but I think more concerning is to me that this truck with those low miles,
I don't care if it's got a recall or not. When you go to trade it in, typically dealers don't
pull up with their vehicles, got recalls or not. They shouldn't even know you. They do if I'm there
once a month pitching. Right. But I'm just, I'm wondering what would happen if you went to my
website, carpro.com. But I will put at the very top of the page, put it, put in, click on the button
that says sell a car, get a bid on it there. And let's see what my people, they're not my people,
but it's a company that I trust that I work with. See what they'll give for that truck.
And they'll come pick it up and take it away. And even if you start all over again, I'm going to tell
you it's going, it's going to be a number, probably four times the number you told me a little while
ago, if not more, you okay, because that dealer is trying to take advantage of the situation.
Well, Calvin Ford is one of, I don't know if you know them, but they're one of the largest dealers.
Absolutely. I've known, I've known the Bachmans my entire life. Yep. Yep. Well, I talked to his
son who's in charge of the division. We talked to Bo. We can't do anything. Yeah. Yeah. We can't
do anything. All right. Go try it my way. Go, go to the website, click on sell a car, put the
information in there, send them a couple of pictures and let's see what they'll pay for it.
Maybe we can go from there. Maybe you can just dump it and start all over. Use one of my dealers
next time. Something like this happens, they'll take better care of you.
If you wonder whether an electric car is right for you, talk to the car pro about it.
Call thechase.com car pro listener line now at 1-800-926-7777.
And we go to Deb and Garden Grove, California. You are next in the car pro show. Hello, Deb.
Hello there. What can I do for you? I have a question for you. We picked up an older Alex 350
Lexus and it's really clean, has a high, you know, a detailed maintenance record,
one owner, never in an accident, all of that. So it's all been good. Would you recommend purchasing
an extended warranty on it? What year is it and how many miles are on it? 2009, 120.
Now, I wouldn't because no legitimate warranty company will write a policy
on a vehicle that old and with that many miles. It's too risky. They're like actuators for a life
insurance company where they assess risk and charge you based on that, same way with extended
warranties. If you could find a legitimate company that would actually pay a claim,
the cost of the warranty would be horrendous. It would, I mean, five, six, seven thousand dollars.
And as good as the Lexus has been and as clean as yours is and low miles for its age,
I don't think you need one. I think you're better off self-insuring and I tell people to do that
all the time, you know, take 250 bucks a month and put it away and use it strictly for repairs,
not maintenance, but repairs. But no, extended warranty on that vehicle, that's not good.
You'll find somebody that'll write it, but they won't pay a claim. That's what they do.
The Schoester extended warranty companies, take your money and in the fine print that you're never
going to read, they find a way to wiggle out of it. Nope, let's not do that, okay?
Deb, thanks a million. Liza in Allen, Texas in the Dallas, Fort Worth area. Liza, what's
happening? Hi, Jerry. Thank you for taking my call. I enjoy your show. Thank you. I learned a lot
from it and what I was going to ask is what your opinion is on a NX350 is. Last year, 2025,
the tariffs came around and I was told that there's going to be a shortage of vehicles,
the prices will go up, so I went ahead and bought a brand new one.
But I don't think that's the case now, is it? No, there's plenty of them out there.
And so you've already got it, right? Yeah, I've already got it. But
while I want to ask your opinion about it, this May, because this is my second one,
I had a 2019 in the past. Yep. I traded it in. But this one, it didn't reach 10,000 miles.
I had a problem with my gas gauge. It was stuck. It wasn't moving when I filled it up.
And so I took it back to Sewell, where I purchased it, and they told me there's nothing wrong with
it. This is normal. That I should look at my digital screen to see what kind of mileage I have
left in the tank. Have you heard of this? No. No, I would not say it's normal. And Sewell is a
fantastic organization, and they've got a great service department. I think there must have been
some sort of misunderstanding. But before we run out of time, let me answer your main question,
which is, which is, yeah, I recommend the NX all the time. And it is a great, great SUV. Now,
from where you are in Allen, you should take it to Park Place. They're in Plano. No, I really
prefer Sewell. Do you? I've gotten seven vehicles out from them. Yes. Yeah. And I wouldn't suggest
you buy anything from Park Place, but their service is exceptional and a lot closer. So you
might give that some thought. I've got great connections there, too, if you were to ever
need it. But you made a good decision with the NX. It's a great SUV.
It's not all about cars and trucks. It's about what suits how you drive. Call now for free advice
from Jerry Reynolds, the CarPro. Call thechase.com CarPro Listener Line at 1-800-926-7777.
And Gene in Los Angeles. Gene, this is a very short segment. Let me know what I can help you with.
Hey, thank you so much, Jerry. Sure. I've got a 2019 Mazda CX-5, 33,000 miles on it. It's my
payment system has gone squirrely. I've taken it in to Mazda, and they said that there was a recall,
but of course, mine doesn't qualify. I can pay for replacing the monitor for $1,000,
or I can try to, you know, beg Mazda corporate to help me. I'm at a loss because it's not safe
because it starts going nuts on the road, and it resets everything. So I'm looking for
your advice. Is it time to like ditch Mazda and go to a different SUV because of this,
or am I standing on the wrong hill and I'm ready to die on the wrong hill?
How many miles do you have on the 2019? 33,000. Oh my. And they'll fix it for a thousand?
Yep. Okay. I would contact the factory, contact Mazda USA. They're headquartered in LA,
and ask them for help, and ask them to pay a portion of the bill. And what you've got to
hang your hat on is the fact that it's got such low miles for a 2019, and you've been a loyal
Mazda customer. Those things weigh heavily on the factory. They may pick up half the cost,
and if they do, then I would keep the car. If not, I would trade it and get rid of it,
honestly. And I would change brands because I'd be angry about it, and I'd be hurt that they
wouldn't do anything. So try that, and let's see what happens, and let me know what happens.
I'm interested in that. Thanks, Gene. It's better to be good than look good when it comes to your
next vehicle. Call the CarPro Jerry Reynolds for advice. Call the Chase.com CarPro Listener Line
1-800-926-7777. Tires matter. They're the only part of your vehicle that touches the road.
Tread confidently with new tires from TireRack. Whether you're looking for expert recommendations
or know exactly what you want, TireRack makes it easy. Fast, free shipping,
free road hazard protection, and convenient installation options. Go to TireRack.com to
see tire test results, tire ratings, and consumer reviews, and be sure to check out all the special
offers TireRack.com, the way tire buying should be. Hi, I'm Angie Hicks, co-founder of Angie.
When you use Angie for your home projects, you know all your jobs will be done well.
Electrical upgrade, done well. Angie's been connecting homeowners with skilled pros for
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About this episode
Jerry Reynolds and Todd Chambliss kick off with tire-buying and dealership “straight talk,” stressing test drives, avoiding pressure, and using CarPro.com to find vetted dealers. Calls cover: Patty weighing a Hyundai Elantra vs staying Honda, with Jerry steering her toward the Honda HR-V for higher ride height and visibility; Dimitri sharing a painful 1978/79 VW Passat “Russian roulette” starter saga; Stanley’s Ford F-250 with a long-unfixed fuel-system recall and Jerry’s advice to pursue bids via CarPro’s dealer network; Deb declining an extended warranty on a low-mile 2009 Lexus; and Liza/Gene discussing NX350 and Mazda CX-5 issues, including pushing manufacturers for cost help.
