Car Pro Radio Show September 6 25 Hour 2

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Welcome to the CarPro Show.

If you just can't make up your mind

about whether to buy a gas engine car,

a hybrid, a plug-in hybrid, or an electric vehicle,

you've found the right place.

Jerry Reynolds, a former dealership owner

and award-winning automotive writer, is the CarPro.

The guy with the big voice is his partner, Todd Chambliss.

Todd once scared away a tornado just by shouting at him.

So with straight talk and honest answers

about everything automotive, here they are

on the CarPro Show.

Thank you very much for joining us here

in the first show of September.

Hope you had a great Labor Day last weekend.

Got to spend a little bit of time off,

maybe, with family and friends.

But we're talking cars today

and we're talking about September

is being a really good time right now

to get yourself a new set of wheels

because the incentives are still good.

I saw some auto companies

that the September incentives

weren't quite as good as they were in August.

And then I saw other cases where they were actually better.

So much with incentives depends on

how many cars are in dealers' inventories.

The dealers are overstocked.

They put big incentives on to help them sell

so that they'll reorder.

It's really that simple.

So, you know, right now we're seeing

good inventory everywhere,

which tells me that we're gonna see

good incentives in September.

Plus, it's the end of a quarter.

And a lot of bonuses ride at automakers

with the executives on quarterly bonuses.

So, sometimes they'll save up

incentive money that they've got to spend

and they'll throw it on

as they get closer to the end of a quarter.

That's coming up, September 30th.

So, something to keep in mind,

used car values still high.

Watched the auction this week.

They just don't seem to be going down.

And if you got-

Every single week it does that?

Yeah.

That's crazy.

They're just staying up there.

There are a few exceptions.

The electric car market used

is still very soft.

Prices are down on those,

but everything else,

especially trucks and SUVs,

they are sky high.

If you got a trade, timing is excellent.

The other voice that you hear is Todd Chambliss.

Yes, indeed.

And with the, we mentioned before,

with the government rebates

to the $7,500 going away, the EV,

and then of course the used car,

the used EV rebate money coming in,

that goes away in just a few weeks.

Obviously with tariff situations going on

and the 26s pretty much are gonna go up

generally all over the place.

There's just no better time to go by.

Right now is the time

when the weather is nice out,

it's getting a little more fall-like.

It seems like it's just a perfect day to go do it.

Yeah, a lot of people are.

I mean, you look at the sales numbers for August,

sales were up from a year ago.

And the tariff situation has changed everything.

And I don't know,

it's hard to predict what's happened

in the rest of this year.

There's still a lot of people out there

driving older cars that are starting to give them trouble.

They need to do something.

I think there's a lot of people

who have waited for lower interest rates.

There's still a lot of 0% money out there

in certain vehicles.

And if you can get some of that right now,

boy, that's cheap driving.

So thanks to keep in mind.

Let's go to Houston and talk to Janice.

Janice, you're next on the Car Pro Show

and thank you for holding.

Hi there, Jerry.

Hi.

Yes, I talked to you.

Oh, by the way, that tribute was beautifully done.

Thank you for sharing.

Kevin just did a wonderful job on that.

We can't hear it too much.

I agree.

Anyway, I called a couple of weeks ago

and talked to you probably remember

about my 2015 road,

but I really didn't get my questions answered.

What I had asked in the beginning,

I have bought new bushings,

new mass airflow sensor,

new struts and of course,

maintenance things like new brakes

and that sort of thing.

But I've spent about 6,000

in the last couple of years.

Is that unusual?

I have just 70,000 miles on it.

Not really, Janice, for the vehicles

that Nissan was putting out 10 years ago.

They weren't making the greatest cars ever.

And today it's much different.

In fact, the Nissan was just on top

of the JD Power reliability studies

of people who have three-year-old ones.

And that's a big one for me

because by three years,

you're gonna know if you're gonna have a lot of problems.

So they're building much better cars today,

but I would say that's fairly normal

for a 2015 road.

And if you haven't had a transmission issue

with that continuously variable transmission,

that's likely the next thing.

And that's pretty expensive.

How much do those cost?

$5,000.

Oh my gosh.

Yeah.

Well, my next, I'm not interested in another road.

I had three things in mind,

maybe if I looked for another one.

A GMC, an Explorer or the Subaru Outback.

What do you think of those?

I think...

I'd be buying one that's two or three years old.

I don't buy brand new.

And which GMC were you thinking of?

The terrain? Oh gee.

Oh, I don't know the difference.

I really haven't looked at it yet.

I just see them around

and I think they're nicely styled.

Oh they are.

I like GMCs too.

Is the rogue about the right size for you?

Yes, or maybe a little bit bigger, I can do.

All right.

I definitely, I love the Explorer,

but it is quite a bit bigger than the rogue

and it's got a third row seat.

So I would drop down to the mid-size

and look at the edge.

The edge from Ford has been

one of my really high recommended vehicles

for a lot of years.

Now, we know it's going away after this year,

but that doesn't mean anything

if you're gonna keep it for a long time,

but especially if you're buying used

because once the word gets out

that a vehicle's going away, the values drop.

That's exactly what you want when you're buying used.

So I put the Ford Edge at the top of the list.

The GMC Terrain, that's gonna be about the same size

as the rogue in the Subaru's.

The outback is gonna be larger.

So I would look at the Crosstrek,

which is another wonderful SUV.

There's a lot of good ones in that size.

You know, the Chevy Equinox

is the sister vehicle to the GMC Terrain.

It's a great vehicle as well.

So I put that one on the list.

Any of those would serve you well.

The biggest is gonna be the Edge.

So I think it's also gonna be the best buy

because we know it's going away.

So the only fear with a vehicle going away is resale value.

That's not gonna matter down the road.

So I've got great dealers for all those at my website.

Take a look and look at their inventories

and talk to my contacts.

You'll be fine.

If you don't know whether or not

you should buy an extended warranty,

call the car pro and find out 1-800-96-7777.

And yet another good reason to always get the newsletter

that comes out every Friday from the car pro Jerry Reynolds.

Great information that things you probably never

would have thought of.

For example, there's a great article

that Jerry put into the newsletter

from Clark Howard, a leading consumer advocate money expert

who has been on the radio for years and years

as a podcast.

He talks about, don't use your insurance company

for roadside purposes.

You can't use your insurance company

for roadside purposes.

You can't use your insurance company

for roadside purposes.

So the gist is if your insurance company

offers a roadside assistance plan and you use it

and then you do a claim on it,

they can actually do a basic claim,

a point against you and call that a,

what a surchargeable loss?

Yes, they can.

I didn't know that could happen.

And boy, I'll tell you what.

Now we know, because I did a little research,

we know that not every insurance company

does it that way.

But in this particular case,

turns out there's a lot of them that do.

I didn't know that, that's crazy.

Yeah, it is, it is kind of crazy.

Probably good to go ask your agent about that.

Yeah.

Would they tell you though?

Oh, I think they got to.

Well, yeah, I probably, yeah, I would imagine.

But if your car's five years old or less,

you've probably got coverage

for roadside assistance from the factory.

And occasionally I'll put up an article

in the free newsletter about

all the roadside assistance numbers.

And the point of doing that is to get you

to put that number in your phone.

And have it ready?

Keep it ready.

You don't want to go have to look for it when you need it.

No, when you've got a, when you've got an emergency,

you don't want to go digging through your glove box

to find it.

So, you know what, I'll do, I'll get that done.

I'll put that list out again.

We updated about once a year in case

some of the phone numbers have changed.

But, you know, think about it.

If you're using your own insurance company

as also your roadside assistance, it can cost you money.

Wow.

Let's go to Bill, near Katie, Texas.

Bill, what can I do for you?

Well, hello, Jerry.

Hi, buddy.

I love listening to you and Todd every weekend.

Thank you.

It's a very educational show, love it.

Thank you, sir.

And hard to follow that tribute up.

All the players go out to all the families

and first responders of 9-11.

Yeah, and sadly, we're still hearing stories

of first responders that passed away

because of what they, what they breathed in that day.

And it's, it's, it's horrific.

It's just horrific.

But what can I help you with, Bill?

Kind of makes my question irrelevant after hearing that.

Yeah, I know, I get it.

But anyways, my question is,

my last two vehicles have been Honda Ridgelines

and both of them like over 250,000 miles with no problems.

Yeah.

I went to Katie to look at a new Honda Ridgeline.

They've doubled in price since my last one in 2014.

And you can't get a salesman.

I walked into the showroom, have to ask for one.

They used to be swarming me when I'd walk on the lot.

Wow.

And anyways, the act like he didn't really care.

And so I left and I went to the Hyundai place.

Now I'm looking to downsize because I'm retired.

So it gets better gas mileage.

It's a much better price and I don't drive as much.

So I'm not real dependent on getting another 250,000.

And the same thing, I walked into,

if nobody came out, I went twice

and nobody comes out to talk to you.

I walked in the showroom the second time

and had to ask for somebody.

That's crazy.

And he's basically telling me,

he's telling me the same thing.

He's like, yeah, I drive a Honda too.

They're the best cars I've got.

I'm supposed to be selling the Hyundai.

Boy, businesses, businesses changed since I was in it.

When I owned dealerships,

if somebody didn't get waited on in the first,

I mean, I didn't want my people running outside

and meeting them at their car.

I wanted them to give them a second

to look around for a minute and then go greet them

and ask them what they could do to help them.

But if I saw an unattended customer,

I was, and I owned the dealerships, and I was hot.

And if somebody got to the showroom that didn't have help,

I was really hot.

So...

Well, you drove up twice.

Well, I'll tell you what, I've got a good dealer.

They had a Battleship Gray Santa Cruz,

which is downsizing from the Honda Ridgeline.

Yeah, it is.

And I figured it'd be a good vehicle to retire.

It is.

It's a great one.

I loved it.

I've reviewed the Santa Cruz.

It's a nice upscale truck, great gas mileage,

10-year, 100,000 mile warranty.

It's got a lot going on for it

at a very good price, actually.

Up in spring, I want you to talk

to Zac Scatone at North Freeway Hyundai.

In spring, I know that's 20 miles or so, but worth it.

Before you buy a new car, truck, or SUV,

call Jerry Reynolds, the car pro,

at 1-800-926-7777.

["Dance of the Sugar Plum Fairy"]

David in Glendora, California.

Welcome, David.

How can I help you?

Hey, Jerry.

Hello, Todd.

Hello.

The last caller might have answered my question.

Oh.

I'm looking to get a small pickup truck.

And I just saw that the Honda Ridgelines

had pretty good prices compared to the Toyota's.

I was going to also ask about the Santa Cruz.

And, you know, they're both good trucks.

They're very different.

What do you use this thing for, David?

You know, it's just I've had the Tacoma before.

I'm never going off-road.

I don't tow anything.

I'm just a bigger person.

So I have a sedan now, a Dodge Charger that sits too low,

bed on my knee, that kind of thing.

I'm just looking for a nice vehicle

to drive on the busy streets of California.

Well, I think given what you've told me,

I would go with the Ridgeline.

It's got a lot more room inside.

It's got a better ride.

It's got some neat features.

I'm a big fan of the Ridgeline.

And of course, it's a Honda.

So, you know, the odds are good.

You're going to get a quarter of a million miles out of it.

Right now, this thing, the 24 or the 21

are better than the 25s.

Is that here and there there?

I have not heard that.

I haven't heard of any problems with the 25.

And knowing Honda, you know, typically,

their vehicles get better and better through the years.

So I wouldn't be afraid of a 2025 at all.

I wouldn't hesitate to get one.

But I think you're going to be more comfortable

in the Ridgeline than you are the Santa Cruz.

If you're a bigger guy, the Santa Cruz

is going to be tight inside.

And the Ridgeline is going to give you

lots of space and it drives and rides more like a car

than the Santa Cruz does.

So that's what I read.

With that, I'd go with the Honda.

Now, you're in Glendora.

So I've got two dealers that are

about equal distance from you, both of them

about 20 miles away, Woodland Hills.

And that is Armand Javadi, great guy,

and then Diamond Honda in the city of industry.

John Ruiz has been with me on the show

for years and years and years.

Both of them are at my website.

Both of them will take great care of you on the Ridgeline.

Thanks for calling David.

Jerry Reynolds, the car for who knows what you can't know

about buying or leasing a car.

Call in for help.

1-800-926-7777.

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And you're listening to The Car Pro Show

with The Car Pro Jerry Reynolds and me, Todd Chambliss.

Every single Friday, the newsletter is released.

It's full of great information.

This week, no, certainly full of information

and great, I can't even talk today.

What is going on?

It was a great newsletter and they typically are

because you spend so much time on them.

So the question is, bail me out of here.

What is coming up next week in the newsletter?

I know you've already started working on it.

Oh, yeah, I've got a lot of the stories written already.

My favorite is the first one,

which is a legal suit that was just settled

against State Farm.

Yes, my carrier, by the way.

Yeah. Yeah.

Well, State Farm had a policy

of paying people for their total,

let's take this case.

Your car gets totaled out, right?

Right.

They make you an offer of what they'll pay to do it,

what they'll pay to replace it,

which is supposed to be by law, replacement value.

Yeah.

Well, they would do the research

and find replacement value,

but then they would deduct some arbitrary amount

that they deemed was what a dealer would come down

on the price.

So they go out and they look at,

let's say your Gia-Tay ride got totaled out.

Right.

You go to the insurance company,

hey, my car's totaled, they come back to you and say,

hey, Todd, we did the research,

we went out in the marketplace,

looked at replacement values,

we're gonna pay you $35,000.

Okay.

They may have easily gone out and found out

that the actual prices online that dealers

are selling for or asking was $38,000,

but they picked $35,000 because they say,

quote unquote, the dealers would come down to $35,000,

without any knowledge of whether they would or not.

Well, that seems disabitive.

Well, yes, it does.

And that's what a lady in Louisiana found out.

She found out what they were doing,

she sued them and she won the case.

I'll be, wow.

Now, if you're a regular listener to this show,

I've been telling you for decades

that don't accept the first offer

from an insurance company, they're gonna low ball you.

They wanna get out of that claim as cheap as they can,

but most people don't know

that you can argue with that amount.

Well, I never did.

I mean, I've gone through that a couple of times

and before or way before I met you,

I had no idea you really had

any negotiating power in that situation.

Oh, absolutely.

I figured that's what it was, that's what it is,

and you have to deal with it.

Well, and they present it to you as here it is.

Right.

They don't say, well, you know, we think,

we didn't know, we're gonna cut you a check

for this amount of money, and they say it in such a way

that you don't think you got any choice in the matter.

Yeah, yeah.

Now, this lady's case,

I'm predicting is going to spur

a lot of class action lawsuits.

Just generally or with State Farm?

With all insurance companies.

Interesting.

Now, I'm not saying, not alleging

that all of them had that same practice,

but in my experience, none of them pay what they should.

At least the first time.

That's why I have an article at my FAQ page

about how to deal with an insurance adjuster.

Man, that's valuable information.

It really is.

Well, thank you for that.

Sure.

I spent a lot of time writing it

and I had help from insurance agents themselves.

Write it because your insurance agent

has nothing to do with the claims department.

They're your advocate,

but they can't change anything.

Your agent can't.

Yeah.

It's totally for department, I guess.

Yeah, it's like diminished value.

I started talking about that 20 years ago on the air

when your car gets wrecked but not totaled.

It's not worth what it used to be.

So they owe you the difference

between what it's worth now

and what it would be worth if it wasn't wrecked.

Now, this is in cases of accidents not being your fault.

You can't make a bonehead move and get diminished value.

But I've got an article on my FAQ page about that.

I've got a whole insurance section

about things that have made or saved people

hundreds of thousands of dollars over the years.

If you're missing out on that, don't.

You never know when you're gonna need it.

Yeah.

Let's go to Vancouver, Washington.

Next up is Ruth.

Ruth, what can I help you with?

Good morning, Jerry and Todd.

Thanks for taking my call.

You bet.

Hey, so I have a 2023 Nissan Rogue

and I just hate the transmission.

Is there any hacks, anything that you can do

to get that shift to, you know, it's like a delay.

It's, I just hate it.

Yeah, the CVT is different.

Some people get used to it.

Some people like it.

Some people never get used to it.

You sound like you're in that category.

Well, I just like, you know, we were thinking about,

we've only owned it for about a year and a half.

And it's like, you know, should we just

trade this in on something else?

Now, this last week, I just had a recall

on an engine issue.

And I'm like, oh, boy, great.

So I'm kind of like, you know, do you have an opinion?

Yeah, you know, don't let the recall get you down.

I mean, every car is gonna get recalls.

Some are gonna get four or five or six recalls.

I've seen more than that with a particular car.

You know, it's just a way of life nowadays.

I've seen people who say, and I'm gonna wait

until I get a few more recalls before I take it in.

That's not a good idea.

These are safety recalls and you need to pay attention to them.

But if you don't like it, Ruth,

you know, I'm a firm believer in life's too short.

And if you hate your car, trade it off, get another one.

Get something you're gonna like.

Take a better test drive next time

and make sure you think you're gonna like it.

Spend an hour behind the wheel.

And if a dealer won't let you do that,

you're at the wrong dealership.

So, you know, other vehicles

that I would recommend that you might like

in that same size range, RAV4, great reason.

It's the number one selling SUV in America.

Honda CR-V has been a good one.

I like the Ford Escape a lot for the money.

It's of great value and a great SUV.

The Subaru Crosstrek in Washington

with their all-wheel drive system is a fantastic choice

and the reliability and the safety ratings

of the Crosstrek are exceptional.

So, you've got some choices.

Do you owe money on the road?

Yeah.

Okay, it's gonna come down to what you owe

versus what it's worth.

And if you're inequity or about breakeven,

maybe even upside down just a little bit,

then I would make a trade.

If not, hang on to it for another year and try it again.

The car pro Jerry Reynolds hates road noise.

So, let him steer you away from a rattle track.

Now tell me.

Call 1-800-926-7777.

I'm...

It's always fun to read the Quick Ships column

that Jerry puts in the newsletter every single week.

The top stories in the auto industry.

With Jerry's commentary,

always some fun stuff to read there.

There are a couple here that are pretty good.

The NYPD official that said, you know,

he had like a fender bender.

He did the scrape on a car

and then he told a subordinate to file a false report.

Yeah.

Claiming the damage occurred in a police lot.

What a dumb idea.

Well, just not a smart guy.

The Dodge Charger that did like the world's longest

left turn for 24 hours, I believe.

It was in a roundabout for 1800 plus laps.

You imagine how dizzy that person had to be.

Oh my goodness.

And then there is the story of the 10 foot spaces

because Costco knows you can't park straight.

I don't know that.

I didn't.

But they do.

Costco does, they do their parking lot right.

They do.

And I so, I'm so irritated when I get to one

and any place in the world, especially in a mall,

you'll get there and the spaces, I mean,

barely even get out because everybody's scrunched together.

But that is so true.

Costco, they do that thing right for sure.

Oh my goodness.

Wish everybody could.

We, we got a lot of good stuff

in my quick shifts column every week.

We've had a lot of calls today for some reason.

I guess maybe we talked about it in the first hour a lot,

but want to know where, where are your videos of the week?

They're only in the newsletter.

Yes.

That is a newsletter subscriber, Perk.

Oh, were they looking on the website or something?

Oh, okay.

They were looking at the website.

You're not gonna find them there.

You gotta be a subscriber.

That's where you also get all your recalls

every week.

I give you the latest recalls.

You'll find them from us way before you find them

from anybody else.

Oh, that's for sure.

So yeah, that's that subscribe.

Bottom of the page, carpro.com.

Join us.

It's free.

Yeah.

200,000 people get this every Friday.

Wow.

We'd love to have you as well.

Let's go back to the phones and we'll talk to James

and he's calling from the Houston area.

James, what can I help you with?

Hello, Jerry and Todd.

How about you?

I've got a 2014 Jeep Grand Cherokee.

It's my fourth one over the years.

Yeah.

83,400 miles on it, a drive about 7,500 a year.

My question is, I'm looking for a car warranty.

I checked out a few, I tried car studio once before

and come to find out that my dealership wouldn't accept them

after I had the car in for repair.

I went to Mopar, Mopar.

Mopar was fine for about three years

and then I found out this year they don't extend warranties

for cars over 10 years old.

Yes.

So now I've gone online and looking at endurance

endurance will ensure it.

We'll put a warranty on it, a little over $100 a month.

And my question is, is it worth it?

I'm planning to keep the car, I'm not ready to sell.

You know, there's a big difference between buying

a warranty and the warranty actually paying claims.

I've got an article on my FAQ page about extended warranties.

In fact, it's probably the most clicked on FAQ on that page.

And I warned you about car shield,

I warned you about endurance

and all the other bad companies that are out there

that will take your money and then in the fine print

they figure out how not to pay claims.

That's how they make their money.

And you know, I think car shield

is probably cleaned up their act some

because they got fined $10 million by the government.

But I've got a company that I recommend,

it's called Chase, C-H-A-I-Z, chase.com.

They represent a lot of different companies

and they're very good at telling you

which is the best in your situation.

C-H-A-I-Z.com and let them know that I sent you.

They'll be helpful.

If you're thinking about getting an electric vehicle,

call the CarPro Show for advice.

1-800-926-7777.

["HAPPY LISTENER"]

Well, the best kind of listener is a happy listener

and we have a happy listener portion of the show.

We do every single week here at the CarPro Show.

These are folks who have listened to Jerry,

taken his advice, gone to his dealers

and bought a car the way Jerry recommends.

They have great stories to share,

including Joe, who in the Dallas, Fort Worth area,

went to see Joshua Fichter over five-star Ford

in North Richland Hills, interested in a Bronco Sport.

Says he's been a customer of this dealer since 2014,

bought several vehicles from them.

That's a recurring theme, by the way.

It is.

Each time my experience has been exceptional

from the moment you walk in the door

till they hand you the keys,

never any pressure, service department also top notch.

They are, they got a great,

so they got a great body shop too.

Joshua was the general manager of a huge Ford dealership.

That's a, yeah, that is a massive one.

And he'll take you and set you down in his office

and talk to you and help you

and then check back up on you

as the deal goes along.

He's great.

And Michael was interested in a 2025 Subaru Outback.

So in Houston, went to see Gilman Subaru Southwest

and a Naughty, we know a Naughty very well.

Oh, yes.

Extremely knowledgeable, attentive to my concerns,

worked with me for a number of hours on Friday,

looking at several used Subarus.

I'd taken at least three test drives,

answered all my questions,

and apparently went with the Outback

and he helped to move his stuff to the new car,

been available for additional questions,

a pleasure to work with best car experience ever.

Yeah, Gilman Subaru Southwest has been with us

for many, many years, 15 probably.

And we've got Gilman Subaru North as well.

There you go.

Both at the website.

If you are listening now,

we may lose you here in about a minute,

but we've got another hour to go.

You can go to carpro.com

and you can click listen live

and then you'll be with us for the next hour.

If you're on hold, no matter where you're from, stay there.

We've got another whole hour to go

and I want to talk to every one of you.

Jerry Reynolds, the car pro is also the truck pro.

If you're looking for a truck,

get free advice now at 1-800-926-7777.

Tax Act is here anytime you want

to easily file your taxes.

Tax Act is here for the early birds

who like to knock them out as soon as the season opens

and for the procrastinators

who like to wait until the very last minute.

Tax Act is also here for the middlers

who file right in the middle of tax season.

No one ever talks about the middlers,

but Tax Act sees you and Tax Act respects you.

Tax Act, let's get them over with.

This winter, know what your vehicle needs

before it needs it.

Visit your GMC certified service center

and ask for a multi-point vehicle inspection

and take advantage of stackable rebates.

See dealer for complete details.

Multi-point vehicle inspections vary by participating dealer.

Car Pro Radio Show September 6 25 Hour 2

Ford Explorer

Subaru Outback

Ford Edge

Subaru Crosstrek

Chevrolet Equinox

Honda Ridgeline

Hyundai Santa Cruz

Dodge Charger

Nissan Rogue

Toyota RAV4

Honda Crv

Ford Escape

Jeep Grand

Ford Bronco Sport

About this episode

Original notes