Car Pro Radio Show September13 25 Hour 1

From the Oregon coast to the mighty Columbia, and from the Blue Mountains to the Sisqus, we are with you.

Whether your work takes you to the field, the forest, the factory floor, or the home office.

No matter what you do, SAFE is with you, helping injured workers get back to work,

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Dear winter, Toyota can't get enough of you.

Because Toyota's got 25 vehicles with available all-wheel drive and four-wheel drive,

and that's more than any other auto brand.

From the versatile RAV4 to the svelte crown, the sleek Camry all-wheel drive,

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Based on manufacturers' websites as of 10-20-25.

This is the CarPro Show, where you always get straight talk and honest answers about everything automotive.

Your host is Jerry Reynolds, former multi-car dealership owner, and the man they call the CarPro.

His co-host is Todd Chambliss, the man they call Bigfoot.

I mean Big Voice.

So get ready to call in with your question on the CarPro Show.

Thank you for joining us.

This is the CarPro Show, and here's the phone number if you want to pick my brain about anything except mechanical questions.

800-926-7777, 800-926-7777.

Helping people buy cars and do it the right way and save some money,

and most of all, have some fun, get in and out of there in a hurry.

That's what I preach to our dealers that are at CarPro.com, our website.

It shouldn't take four hours to buy a car.

You ought to be able to get in and out of a car dealership in an hour and a half, two hours at the most

if you know what you want already when you get there,

and you pick out one quickly and they cut to the chase and give you the great CarPro Show pricing.

You ought to be able to get in and out of there quickly

and you will have a pleasant experience.

I've had a rash of people this week who went to the dealerships that I recommend,

but they didn't talk to the person that I recommend, the person at the website.

And that is a critical piece. That is probably the most important thing.

I can't control what dealerships do every day.

I only care about one thing, and that is how the people who listen to this show get treated

and the way things are handled.

So the only way to ensure that that happens is to talk to the contact.

Usually it's the general manager, not always,

but most of the time it is, sometimes it's the owner,

sometimes it's a fleet manager, sometimes it is a salesperson

that has been with them for a long time that they trust,

because my question to them is always the same.

Who would you send a relative to?

If your mom wanted to buy a car and you weren't in the business,

who would you tell them to talk to at your dealership?

That's a very telling question.

So here's the simple thing.

Go to carpro.com.

Near the top of the page, you'll see a green button,

and above it it says,

find a carpro certified dealer near me,

and put in the brand that you want,

and then put in your zip code,

and it'll pull up the closest one to you.

They may not be right around the corner.

The odds is you're having a good dealer right around the corner from you're slim and none.

But if you want to have a good experience

and you want to be able to get in and out quick,

no hassles, honest people, that's the way to do it.

But be sure and follow my process.

I'm really a stickler on that this week

because of two or three cases where people went,

they caught new salespeople that had no idea who I was,

that didn't know what the show's about,

that didn't know my requirements for being on this show.

That defeats the purpose,

and you get a jaded view of everything.

Go my way.

I promise you'll love it.

Todd Chambliss is here.

Yes, sir.

And there is a caller from the last show from our Dallas show

who went to one of your dealerships

and I can almost guarantee you they didn't go through your process,

your person, and there was something that happened

and they were asking, what do I do?

And you said, you know, call the general manager

who is a personal friend of yours

and they'll make sure this is fixed up.

But I can almost promise you without fail

that if you go through and you use the people that Jerry set up

and the processes talked about,

you're going to have a fantastic experience

and it's going to be quick

and it's going to be the most fair car deal

and the best experience you've ever had.

I'll give him and I told you so.

But if he had gone through the website,

he would have already known the general manager.

Exactly.

And he would have known to call her.

Immediately upon, he had a problem in service.

Yeah, exactly.

And it's a great dealership.

It's a great dealership.

You're from Texas.

You know the Sewell name.

Oh, my gosh.

This is a Sewell dealership.

That's where I got my new car this year.

You know, if he had followed my process

when he bought that car from them,

he'd have known Kelly.

Exactly.

And she's awesome.

Does all the champs meet?

They go meet everybody.

Absolutely.

Yeah, it's, yeah.

If they're, you know, if they're there

and if they're not there, they check in on you.

Exactly.

I've seen it a thousand times.

You know, they got to be out of town,

but they set it up and that's just as good.

Let me tell you, when you run a dealership

and you tell somebody that's referred to you

as the owner or you as the general manager,

you tell somebody to talk to Todd Chambliss.

He's my top salesperson.

Right.

He'll take good care of you.

I'm going to go to Todd and I'm going to say,

hey, I got these people coming in.

Here's what you do.

They're car brochure listeners.

They get this pricing.

Make sure that they're super happy before they leave.

Set it up.

Oh yeah.

That's all you got to do.

Every time I've ever used yours,

especially at Sampec 5-star Ford, for example,

I'm talking to everybody.

I mean, Trey Russell is coming to make sure the deal is right.

If it's not, he will go in and move heaven and earth

and make sure you're happy and you're taking care of quickly

and efficiently.

It's just a great experience.

Howard in Katie, Texas in the Houston area.

You're up first on the car brochure.

Hello, Howard.

What can I do for you?

Hey, good morning, sir.

How you doing?

I'm fine.

What's up, pal?

Good.

Hey, I listen to this show regularly, just listening,

because I'm always working.

But I had a question.

I'm in the market of getting a used vehicle.

Yeah.

And I looked at a Volkswagen Atlas 2021.

It's around 80,000 miles.

This one feels good by, or they're reliable,

or I don't know much about Volkswagen.

No, they've actually, I'd say the last five years,

they've gotten much better quality wise.

Long-term durability is still good.

They've taken care of a lot of the little petty things

that Volkswagen was known for for many years.

And it was never mechanical.

It was fit and finish and interior quality and noise

and that sort of thing.

They were really annoying.

But mechanically, Volkswagen's always been good

and the Atlas has been good.

If that thing's got a good history report with 80,000 miles,

you should have at least another 80,000 miles

without any major problems.

But make sure that history report is clear.

I use AutoCheck.

I know Carfax is the most prevalent in that industry,

but the fact is I have found AutoCheck to be

so much more reliable

and the information to me is better.

So that's the best 25 bucks you could spend.

I don't know where you're looking.

Doesn't matter, but Team Gilman Volkswagen,

they're in Kingswood, that's my dealer.

If they've got something, Taylor Justice there

will take really good care of you, I promise you.

But the answer to the question is,

yeah, they're fine, you should be okay.

Think of how much you'd pay for advice from an expert

before you buy a car.

Well, it's free at The CarPro Show,

1-800-926-7777.

Welcome back to The CarPro Show, Jerry Reynolds.

This is The CarPro and I'm Todd Chambliss.

This week's Classic Car of the Week

on our Facebook page, a plum-colored Classic Car,

which I don't know if I've ever seen one of these before,

but they are cool-looking and I think you reviewed one

that was sort of like a recreation or replica of it

maybe a few years ago.

Yeah, I did.

Yeah, and it's a beautiful car.

If you'd like to go and make your guess

of the correct year of making model,

you might be the winner of an auto-heat shield.

Of all the correct guesses, we'll draw one on Monday.

I've got one in the car.

It certainly has come in handy for me.

It is custom cut to your windshield and it is beautiful.

So make sure you go make your guess.

If you want to find the link to our Facebook page,

go to TheBottomOfCarPro.com

and go and make your guess.

Good luck.

The big story in yesterday's newsletter

that people clicked on the most was

my article about state farm insurance

underpaying for total vehicles.

I've been preaching on this for a lot of years

that when an insurance company makes you

an offer for a total vehicle

or maybe your car got stolen

and it never was recovered,

when they make you an offer, they're going to hit you low.

And I know this.

That is exactly why I wrote the article

on my FAQ page under the insurance section

about how to deal with an insurance adjuster.

I did not know until there was a lawsuit

that just got settled that State Farm lost the suit.

I did not know what their process was

for how they came about the figures

that they gave to you.

Now, a lot of people just accept

what the insurance company says.

Claims the adjuster will call

and say, hey, we've got it all worked up.

We're going to give you X amount of dollars.

And people just go, OK, you don't have to do that.

They have to pay replacement value.

And now I know from this lawsuit

what they're doing and how they're doing it.

The implications of this are going to be far-reaching.

I promise you.

They'll be changing the way some of these,

maybe all of them, may be doing business from now on

as far as this kind of thing is concerned.

No question about it.

They're going to have to prove their case.

The article that I wrote tells you how to prove your case.

And if you'll follow that through the years,

I have saved people literally hundreds of thousands of dollars

with that article.

You got to do a little bit of work.

I've seen people pick up five, six, seven thousand dollars

from the initial offer.

My gosh.

It's crazy.

Somebody's job at that insurance company is to get you to settle

as cheaply as they can.

Now, this has nothing to do with your agent.

No, no.

I love my agent.

They're great.

They're your friend, they're your advocate.

They're probably your neighbor.

But they don't handle claims.

They can help.

They can advocate for you.

They can't make the claim different from what the claims

department says.

So keep that in mind.

Let's talk to Pat in Fulton, California.

Hello, Pat.

Welcome.

Hey, Pat, are you there?

Yes.

Hello.

Hello, Jerry.

Yeah, Pat.

What can I do for you?

Okay.

Jerry, I am about 82.

And I have been looking at the Subaru Crosstrek

off and on for years.

Just not going to dealers, but just looking.

And so I'm kind of getting serious about it.

Yeah.

But I'm having, I'm a little nervous about all the

technology.

And so I was wondering if I should go look at,

like a two,

2023 that doesn't,

doesn't have all that technology as much as the 2425.

Could you give me your thoughts on that, please?

Yeah, I can.

It's simple.

I don't think you need to go back to a 2023.

They're going to be,

I mean, the great thing about cars today is the

technology.

A lot of that technology you won't see and you won't

know it unless there's an emergency,

and especially with Subaru because of their

eyesight system that really helps you avoid an

accident.

The car does the work for you.

Yes.

Yes, I've heard that.

And it's a wonderful system.

Now the other things that are in the car,

it's your choice whether you want them or

you want to use them or not.

But I will tell you this as a guy that's in and

out of 100 new cars a year,

that just take your time with it.

Learn, learn everything your car does,

but you don't have to learn it all on the

first day.

Take your car, drive it a few weeks and then

go back to the dealership and I have some

great ones in California.

Hmm.

Six cylinder or four cylinder with a

turbo.

Let Jerry Reynolds the car pro help you

decide.

Call the car pro show.

1-800-926-7777.

And we're going to talk about Pat

for just a second that I was just talking

to him.

Pat was a sweet lady, 82 years old,

worried about technology in the car

and the clock got away from me.

What I was going to tell her is

take your time.

Don't try to learn it all at once.

Drive the car for a couple of weeks.

Make some notes after you drive

every time of questions that you

have and then go back

and to your dealer

and ask them to show you

the other things about the car.

You just want to learn the basics the first

day, the day you take delivery.

You're already overwhelmed from the

experience of buying a car.

So get the safety stuff down first

then go back

and work on

you know

hooking your phone up to the Bluetooth

and the other things

that really make cars fun these

days.

So Pat, I'm sorry we ran out of time.

Warren in Lubbock, Texas.

Warren, welcome.

How could I help you? Hi there.

Well, coincidentally, I am in a dispute

with State Farm over a total car.

Wow, what a surprise.

For over a year,

I've called you a couple times about this.

You get some good advice including

checking with the

State Department of Insurance

in Texas and

they confirm that they don't have

to use that third party CCC

and I told them that

you know, I told them they're all wet

on that claim. I told them they're all

wet on this

arbitrary subtraction

of $1,000

for conditions for the market.

They just came back and basically

they're not moving at all

and I'm working on a couple of other

options including buying

getting the car back and having it fixed

if I can get a good quote.

But Michael, what's making

today is,

I guess I need to read your article about this lawsuit

because I need to find out about this lawsuit.

But what the thing is now

is they say

and I've checked the policy, it does say this

that if we can't agree on a price

I'm supposed to hire an appraiser

they're supposed to hire an appraiser

two of them are supposed to agree on a third appraiser

if they can't agree

they get the third appraiser

they cash it out between themselves.

Well, and before we

I try to find an appraiser that is

friendly to me instead of friendly to the car company.

Well, and Google it, there'll be some

and love it and we're about to run out of time

but sometimes you've got to get an attorney.

You could be losing money

at the end of your lease and not even know it.

Jerry Reynolds the car pro will

clue you in. Call the car pro show

at 1-800-926-7777

This episode

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Welcome back to The Car Pro

Show with Jerry Reynolds

The Car Pro and me Todd Chambliss

Every single week the newsletter has reviews

Jerry typically now does about

two a week. Amy will do one herself

so there's normally at least two

sometimes three reviews

that you can go and check out. One of the reviews

probably the most clicked I would imagine

is the 2025 Ford

Expedition Platinum Max

which is huge

first of all that's where the max comes in

obviously yeah and extended

version the extended version and

of course it was loaded to the

Hilt and the another distinctive

thing about this vehicle is

the color green that it has

it's a very matte kind

of a non-sparkly

looking would you say that's fair

yeah I mean they call it wild

green yeah and

it is a little wild it's

I don't think it would be

my thing no not for me either

but you know hey

I got a lot of compliments on it

I mean it's a yeah it's

with those polarizing things there would be a lot of people

who would think it's just great

and others who aren't we had a green

Expedition way back in the day but it was

it was sort of I guess it was

traditional green that you would expect

yeah nothing like this there's some pretty greens

out there this was just different that's the only

way I know to describe it it's impressive

though I mean it's it's got a lot of things

rig absolutely I mean if

you're looking for something

suburban size but not a suburban

this is this is about your only other choice

800 926

77

77 that's the phone number here

I have rare lines

open I got two you

can grab one right now

800 926

77

77 I want you

to tell me what you're thinking about doing

and I'll tell you if I think that's a good idea

maybe there's something better

that you can do and I'll

recommend that then you can make the final

decision I

get a lot of people who are torn

between one car or

two cars or

you know that they just don't know where to

start because the choices are so good

right now

but I will tell you this if you're thinking

about getting something between now and the

end of the year

you might really want to

look now and the reason is

we're

seeing some pretty big price

increases on the 2026

that are coming out

and that's because of the tariffs

the manufacturers have tried

to hold the line

this entire calendar year

on the 2025

and they've done

a pretty doggone good job with it

so far I will tell you that

but

cars are going up

and

you may be thinking electric

and if you don't do something by the 30th

of this month

you're going to lose out because

that $7,500 is going away

you don't want that to happen

while it's there you want to get it

and not miss it

but the bigger thing is

you know people

who want to take advantage

of tax code 179

and I've got that

in my free newsletter from yesterday

everything you need to know about that

depreciated acceleration

it's another one

that people can take advantage of and now

at least for the next couple of years

you can write the interest off

on your taxes

if you pay interest on your car

this is new, it wasn't there

I've got all the rules I explained at all

at my

in my free weekly newsletter

along with a lot of other stuff

besides recalls and

that sort of thing

there's just a lot of good information there

but timing wise

while the used car market is good

while prices

on the 2025s are down

while the incentives are still

good on the 2025s

before the tariffs hit

get

if you can pull your

timeline forward to now

talk to one of my dealers

and get the car pro-show pricing

so when you get all that

wrapped into one thing

you get

the best price up front

you get a good trade value

you can take advantage of lower pricing

that we're going to see

in the months to come

all that together

makes for a good deal

let's talk to

to sell

I believe it is in Conroe, Texas

in the Houston area

to sell is that right

yes that's correct

welcome

I'm just wondering

I've only owned vehicles

I have a lot of pets

but as soon as the warranty

is finished everything just kind of goes

to crap

I'm wondering in terms of leasing

is there going to be a problem

because I have a lot of pets

I'm going to come to the vets weekly

and I know that

you have to return the vehicle

in perfect condition

so I'm just wondering is it a good idea

to lease if you have pets

on a content that may be damaged

and I do sometimes haul

a couple of bales of hay

from time to time

the bigger issue is mileage

how many miles a year do you put on a car

that I don't know

I'm a housewife so I just

go around doing errands and things like that

I don't know if it's a long

I doubt it

15,000 is the standard mileage

on a lease

you can go less than that

you can go down to 12,000

you can go down to 10,000

if you sign up

for fewer miles the payment goes down

and the reason is

the reason is simple

at the end of the lease

a car that's been driven 10,000 miles

more than a car that's been driven

15,000 miles a year

it's the difference between 30,000 miles

and 45,000 miles

now they will allow

for normal wear and tear

so

if it's

if you get any rips

in the interior

that's not going to be normal

wear and tear you're going to have to get those fixed

before you turn the car back

but

most people today

to sell never turn a car back

they either buy it

themselves at the end of the lease

because they like it

and because it's a good buy

or they trade it in

and if you trade it in

nothing comes into play

the mileage doesn't come into play

wear and tear doesn't come into play

there is no restrictions

whatsoever

so

I like to see people get

on a cycle of leasing

where they just know

every three years are going to get a brand new car

they never have

they never have a car out of warranty

they never have a car that needs tires

they never have a car that needs brakes

they're going to do

several oil changes

during the lease and that's all

that's all the money you're out

and all that time

you're enjoying a cheaper payment

with that said

leasing is not for everybody

if you're a high mileage driver

I don't recommend it

if you're really rough on a car

in the event that you end up having to walk away

from it at the end

I don't recommend it for that

but for most people

let me tell you the most telling thing

I lease my cars

everybody

in the car business

I know of leases their car

and that tells you a lot

right there so keep that in mind

now

when you go to negotiate a lease

it's different than a purchase

with a lease

you're only negotiating the monthly payment

because

there's no sale price on the lease

it's different than

with a purchase

and that's why it's so important

to go see one of my dealers

because you can easily

take advantage of with a lease

if you're not careful

you've got to have somebody you can trust

and I've got those dealers

at carpro.com

use them, you'll be glad you did

If you live in California

you're probably familiar

with the back and forth

on the Jay Leno

this is called Leno's law

and this

regards this involves

35 year old vehicles

long as they're covered by

collector insurance

and registered as historical vehicles

the law was supposed

to go and give them a break

from all the stringent smog rules

apparently that law is

died and it's not going to happen

so if you have a car

that old there you're still going to have to go

and deal with the environmental

protection and everything else

that is

exacted on these cars and I'm sure that

Jay Leno who has nearly

200 vehicles

and just as many motorcycles too

in his possession

it's a big expense and a lot of trouble

a lot of hassle I would imagine

that this would be a hard thing to get through

wonder what happened

what the deal was

I don't know

emissions on a 30 year old car

a classic

who cares

they're not driven very much

they're not polluting a lot of

they're not changing

the atmosphere

if it were a daily driver and you had

everybody driving them then that might be something

but it's rare that you see that much

I would have thought

this is something they could have agreed on

in California

maybe it'll come up next

legislature who knows

Rachel and Conroe

Houston area, Rachel welcome

what can I help you with

Hi Jerry thanks for taking my call

you bet

I'm looking to buy

an SUV that can pull

say a 1200

pound

a horse trailer

and say another 1200

pound, 1500 pound horse

okay

under 3,000

pounds total

yeah lots of them will do that

you just got to be careful

not to over tax

the engine

in something so

if I were you I'd go something midsize

I'd go with a six cylinder

you know there's some

really good choices out there

you know if

are you going new

yeah

you know

I

most of them

I don't have to do new

no it's okay that new

right now

if you can find a 2025

new right now is

with incentives not much different price

than a used one that

low mileage especially a certified one

okay

I would any of the midsize

most of them are always

rated at 3,500 pounds

but I would rather see you get something

that is rated

for 5,000 pounds

just to be safe

and what you'd notice the difference is when you hit

a hill or something along those

lines

yep

when you're not towing

you're carrying a lot of people

no

no okay never

never alright so

I would tell you

if you don't want to go like

Chevy Tahoe

the Ford Explorer

is it makes a great

tow vehicle I would think about that

I would tell you that

the Toyota 4

runner will do the job

and quality wise

it's terrific

it's certainly one that you want to

put on the list

I would look at a

Chevy Trail I'm sorry

Chevy Blazer

not the Trail Blazer I think it's going to be too small

but a Chevy Blazer

would do a good job

a Jeep

Cherokee

will do a good job with it

you want an SUV

you want to pick up right

right yeah I prefer an SUV

nah I don't blame you

if you don't need to pick up you don't need it

but any of those

go ahead

would any of the Mercedes

or the Land Rover's do it

oh absolutely

both of those

what about Lexus

the RX350

will do it

it'll pull it just fine

if you want to go luxury

they're all geared for that

so talk to one of my dealers there in Houston

there are a lot of good midsize SUVs

find out which one is right for you

by calling Jerry Reynolds the car pro

at 1-800-926-7777

it's one of our favorite times of the show

that's the happy listener part of the show

where we talk about folks

who have gone through what Jerry recommended to do

when you want to get a new car

and the really good stories afterwards

for example, Mission Viejo Kia

a John Patterson dealership

is where Gary went for a Kia Sorento

says thanks for

hooking me up with Patterson Mission Viejo Kia

group effort

to find me a 2023 Kia Sorento

SX

wife and I caught a flight from Oakland

to Orange County where they were

waiting for us to get there

everything was easy and hassle free

they fed us Chick-fil-A sandwiches

and put together a little care package

with snacks and bottles of water

when they got there

then they said the easiest 7 hour drive

back home thanks to everybody

involved

what a great story and then

did you catch that 7 hour drive back

yeah they flew there

and then they drove the car back

the dealership wasn't right there

around the corner or right there in the neighborhood

no they kind of went a little far

you know why because they know it works

and they got a great deal they did

exactly right it was worth it

absolutely and then we have

a story from Lewis

with the classic elite Chevy

Sugarland looking for suburban

excellent service prompt preparation

even got it out of the city

100 miles or more away

the suburban is awesome

hands-free driving features SuperCruise

all awesome and love the experience

there you go it works

but 7 hour drive

follow the process

starts at carpro.com

we've got two more hours to go

after this one now

if you're in Dallas Fort Worth

we will be live

at one o'clock

on KRLD

10 am

105.3 FMHD

2

so that's new that's a programming change

so if you're in the DFW area

and you want to call starting

at one o'clock you can

if you want to call here now it's

809267777

find out when

that 100,000 mile mark matters

and when it doesn't matter

call the carpro Jerry Reynolds now

at 1-800-926-7777

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About this episode

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