A Dodge Ram is a large pickup truck made for hauling and towing. People use it for work, carrying cargo, and sometimes for family driving. It’s mentioned a lot because it’s a popular type of truck in the U.S.
Carvana is a company that sells used cars, mostly through an online process, but it also has physical locations. Here, they’re talking about how Carvana changed how those locations work and how that affected sales.
Concept
vehicle playground
It’s Carvana’s name for a place where you can look at and interact with cars in a more self-serve way. The point is to make the experience feel more like exploring than being sold to.
LED screens are large display panels made from light-emitting diodes, used here as part of Carvana’s in-dealership information system. The hosts emphasize the scale of the screens as a key part of the tech-first buying experience.
They’re describing a car-buying setup where you don’t deal with a salesperson in the store. Instead, the process is designed to be more self-serve using information and videos/online tools.
Term
FNI staff
In car dealerships, “F&I” people usually handle the paperwork and optional add-ons (like warranties or other coverage). The hosts are saying Carvana’s setup doesn’t use those staff roles at the store.
That phrase refers to the dealer brands for Chrysler, Dodge, Jeep, and Ram. The story is basically: someone avoided those dealers, but still bought a car through Carvana.
TrueCar is an automotive shopping platform that historically focused on helping consumers find pricing and deals, often by connecting buyers with participating dealers. The segment mentions it to explain Tom Tara’s background in digital car-shopping tools.
A franchise here means an official dealership that’s allowed to sell a brand’s cars. The point is that Carvana is forcing those official dealers to rethink their approach.
CarMax is a big company that sells used cars (and sometimes new cars, depending on the time and strategy). Here, they’re saying CarMax stopped selling new cars, which matters because it changes how these companies compete with places like Carvana.
A disruptor is a company that shakes up an industry by doing things differently. The host is saying Carvana is acting like that—its way of selling cars is pushing traditional dealerships to change.
“Frictionless” just means the process is meant to feel easy and smooth, with fewer obstacles. The host is saying dealerships may need to make buying work more like Carvana so customers don’t have to deal with as much hassle.
The host mentions a conference about fair pricing and following the rules. It’s used to show that dealers are actively discussing Carvana’s threat and how it affects their business.
The FTC is a U.S. government agency that looks out for consumer protection and fair business practices. Here, it’s being brought up as part of the pressure around how Carvana and dealers operate.
A primary market area is the local region a dealership is meant to focus on. The point here is that online sellers like Carvana can pull customers from those local regions.
PMA means “primary marketing area.” It’s basically the local territory a dealership is supposed to serve, so customers nearby are expected to buy there rather than driving far away.
Sub-vented interest rates are lower loan rates that are supported by a program (often tied to the car maker). That can make financing cheaper than normal.
Company
Stalanta
Stalanta likely means Stellantis, the company that owns multiple car brands. The point here is that you won’t be able to use their financing program for this purchase.
A pre-purchase inspection is when a mechanic checks a used car before you buy it. The goal is to find hidden problems so you don’t get surprised after purchase.
A return window is a set amount of time after you buy a car where you can return it. It’s like a trial period that can protect you if the car isn’t what you expected.
Chrysler, Dodge, Jeep, and Ram are different car brands. They make different kinds of vehicles, like SUVs, trucks, and performance cars.
Term
Cube
“Cube” sounds like a nickname for a particular way of selling or shopping for cars. The speaker’s point is that some buyers need extra help understanding their options.
When people say “monthly budget” for a car, they mean the most you can comfortably pay each month. If you don’t set that number ahead of time, it’s easier for a dealer to steer you into a deal that costs more than you can really handle.
Subprime customers are people who are seen as higher risk by lenders, often due to credit history. Because of that, loans may be more expensive or have stricter terms.
Payment delinquency means people are late on their car loan payments. Lenders track it because high delinquency can signal that loans are going to customers who struggle to pay.
Santander is a bank/finance company that can provide car loans. The hosts are saying its loans had worse delinquency results compared with another lender.
LIVE
It's noon here in Venture City, New Jersey, and our nation's capital, Washington, D.C.,
and this is Car Edge Live for Wednesday, June 17th with your hosts, me, Ray, right here at
my living room in Venture City, and Zach, my handsome son hanging out. Well, in his office today
in Washington, D.C., how are you today, handsome?
One day in my life, I want to have the same energy you have at the beginning of these shows.
Love it, Dad. So grateful that you're feeling good, you're full of energy, and we're going to
have some fun on today's episode of Car Edge Live. Speaking of which, today's show is brought to you
by CarEdge.com. My dad and I, for the past six years with our incredible team, have been building
out tools for car shoppers. I encourage everyone to check them out. Go to CarEdge.com, and under
Shop Cars, you'll find our car search. Under Buying Service, you'll be able to learn more about
our concierge service and our AI negotiator, or CarEdge Pro, all the tools you need to be a
serious car shopper. Back on CarEdge.com, we also have dealer reviews. We grade dealerships
nationwide based on their transparency. We can help you research things by value rankings,
depreciation rankings, cost of ownership, maintenance, insurance, and more. Dad,
my favorite thing of all recently, ask CarEdge, if you have questions for us,
have questions for your car buying process. For example, here, best BMW dealer in the Washington,
DC area. Let's pull some dealer reputations and help you out. Check it out, folks, back at CarEdge.com.
The big story this morning, Pops, we're going to be spending our time talking about Carvana because
yesterday, they had a big announcement in Dallas how Carvana's Cube and vehicle
playground could shake up new vehicle dealership sales. We also have here on CDG News. First look,
Carvana unveils Test Drive Center Concept Store. Before I let you take over here to set the stage
here, folks, Carvana, the former used car dealer, has now bought eight new car dealerships in the
United States of America from Chrysler, Dodge, Jeep, and Ram. In this chart from an industry report
called a Blue Sky Report from Caragon Advisors, shows you why the auto industry is on alert.
This chart shows you the sales at the Carvana Casa Grande CDJR dealership that they purchased.
You can see when Carvana acquired this dealership, they were selling about 30 vehicles a month.
Last month in May, they sold 700, a 20x increase in a little over one year. Dad,
what's the big news with Carvana's new Cube and vehicle playground? What the heck is going on here?
Well, it's where you get to go play with cars without salespeople trying to sell you something.
It's really quite simple. What I thought was interesting was the giant 10x10x10x10 cube
of LED screens. You had that odd look on your face for just one second,
but let me tell you why I think it's interesting. Okay, let's hear it.
I remember back in probably 2001, and I thought to myself, the future of automobile dealerships
will have less salespeople and more technology. The technology that I was thinking that it would
have would be cars would be set up and there would be TV screens, large screen TVs over each car,
and people would utilize the information that was provided via TVs as their sales guide.
Low and bold 25 years later, that's pretty much what Carvana is doing. The concept here is that
you can go through the car buying process the way you want to go through that process,
utilizing this cube. I have to jump in. I'm so sorry. I hate cutting you off, Dad.
No, you don't. The big story here, I'm sorry. The big story is not the cube. I appreciate
you had that idea one day, and we will spend time on it. The big story is the second bullet point here.
There are no salespeople, sales managers, or FNI staff, so I love you. You know I love you. I love
you to the end of the world and back. We are going to talk about that damn cube in a little bit. I
thought I cued you up, Dad. Carvana has a dealership and a new layout of a dealership with no sales
people, no sales managers, no FNI managers, and there's actually some videos showing up online
of people going to these Carvana dealerships. It's like they're ghost towns. They are just
delivery centers for vehicles. People are buying these cars. They're not even going to see the
cube, Dad, because they're buying them from their phone. No salespeople, no sales manager, no FNI
managers. They've got the number one selling dealership in the country now after it was
one of the worst performing dealerships in the country. If the auto industry is not
on alert after this, they are just putting their head under a pillow and pretending like it's not
happening. Where do I start? I'll do the whole screen. You have a field. No, I don't want the
whole screen. I want you here. I want to see your reactions. Yeah, I know the second bullet
point. Yeah, there's no salespeople. There's no sales managers. There's no FNI. Also,
you read a little lower in there. There's no leasing and there's no financing through
Stellantis' captive lender. Oh, I wonder why that is. Could that be because that's where
Carvana is going to make all their money? Yes, there are aspects of this that customers
or a certain set of customers really enjoy. That is, there's no back and forth. You went
to that conference yesterday, the price compliance conference. There's none of the BS
that is normally associated with buying a car, which is why CarMax and Carvana on the used car
side of things have been disruptors to the industry. People are willing to pay more
for a pleasant experience. Carvana is determined to prove that people will shop
with that type of experience for new cars if it's done right. They're trying to look at it
in the strangest of ways through the customer's eyes as to what it is that the customer would want,
as opposed to what it is that the dealership wants to force onto the customer. Yes, I get all that,
and yes, they're disruptors. There's also some aspects of it that are not necessarily
in the customer's best interest when it comes to if they want to release a car, they can't.
If they want to go through the finance sources, they can't, but you can pay cash or you can finance
through Carvana. It is an inflection point. It is a wake-up call to the industry, especially when
you take a store in Casa Grande, Arizona, which is between Phoenix and Tucson. Trust me, folks,
other than a lucid factory there, and I don't know if the outlet mall still exists,
there really wasn't much in Casa Grande. For sure. For that store to become the number one
volume CDJR dealership in the United States is pretty amazing. What would be interesting to know,
out of those 708 sales that they had in May, how many actually went to customers who live
in Arizona or anywhere near Casa Grande, and how many of them were shipped wherever along the west
coast? It's not even just the west coast. The Wall Street Journal article from a couple of weeks ago,
I guess a month ago, now documented this gentleman in Kansas City who swore off CDJR Chrysler Dodge
Jeep and Ram, who ended up buying another vehicle from Chrysler Dodge Jeep and Ram, but from Carvana
in Casa Grande. This is a huge moment, I think, in the auto industry. Our channel for six years over
at CarEdge on the main channel and CarEdge.com, and obviously here on CarEdge Live, we have been
advocating for more transparency, more fairness, and more efficiency in the car buying process.
Look at this quote, and I want to really dig in here. There is no sales process, said Tom Tara,
Carvana's president of Special Projects. What we mean by that is the consumers are self-directed.
They own their own course. They track their own path. They purchase on their own time,
whether that be soon enough inside of the test drive center, but also on the couch or eating a
sandwich somewhere at a restaurant. Dad, Tom is someone that I have talked to myriad times.
Tom is someone who's a huge fan of what we've built at CarEdge. Tom, dad, actually started his
career in auto in earnest working at Truecar back in the day. One of the original founders
of Truecar left. Obviously, didn't like where that company was headed and ultimately went over
to Carvana and is in this role. Now, this is a gentleman that I've exchanged tons of emails
with Tom over the years, maybe like 10 or so. He is a huge fan of what we're doing. You know what,
dad? I'm a huge fan of what Carvana is doing. They are forcing traditional car dealers into
to rethink things and do things differently. You know what actually gets people to act differently?
Money. You know who's making a lot of money right now? Carvana. You know why Carvana is
making a lot of money right now? This silly little chart that no one else in the auto industry could
even fathom having done. Carvana has a ton of warts for all the obvious reasons. There's so
many aspects of that business model that make me a little queasy. If you cannot look at what they've
done, at least in this instance here with Casa Grande CDJR and now their big launch of their new
test drive centers, their new reimagination of what a car dealership is and you can't respect the
hell out of how they have moved the industry forward and put an alarm bell in every franchise
car dealership in America, you're burying your head in the sand and dad, this is quite frankly the
same stuff we've been trying to do in so many ways. Oh, I'm not disagreeing with you. It's awesome.
It's awesome.
You know, there was a time back at, I want to say, 1999 when I was at, at that time it was
Scottsdale Acura before we moved up north to when it became Acura North Scottsdale.
And I was the new car manager and the GM was an old school GM and the used car manager was an
old school used car manager. And I remember one of our Saturday sales meetings, I said
to the team, to the sales staff, I understand that we have our eight or 10 or 12 step sales
process that we like to follow and we want to go in order because we know that if we follow that
that path, according to those steps as we know them, that ultimately that will lead to a sale
or should. But I'm going to suggest to you as the staff that if the customer says
at hello, gee, here's the keys to my trade in, can you get my car appraised while we're looking at
cars, then you come directly to me and you bring me those keys and we will appraise the car.
We will do things at the direction of the customer, the way they want to approach it,
not the way we want to approach it. And I've talked about the cube and the TVs and
when I saw the future before I even really understood how to work at the end computer.
Yeah, to be clear here, I cut my dad off earlier, I'll do it again here, but just to show the cube
for a second here, we're not talking about this fear in Las Vegas, this is at the dealership,
they have these big cubes, you go up, you scan the QR code and that's how you start your sales
process. It feels a little dead, I know you're not a huge Apple fan, but it feels a little like
you go to the Apple store, it's a little disjointed, weird, but then a genius comes over
and you do, it's like they're just thinking about it differently and to be clear here,
I'm not necessarily saying it's right, but at least it's different and that is refreshing in
so many ways. You in your career tried to do things differently, but how big of an impact
could you have had once for a time? They're doing it on a pretty big scale.
They can have much more impact than I could. Okay, I saw how where things should go, I saw
how customers should be treated and how we should make it a pleasant experience for people.
One of the great sayings in the automobile business is the feel of the wheel seals the deal.
What that means is for a salesperson, you have to get your customer to test drive the vehicle.
Once they've test driven the vehicle, they'll fall in love with it and they'll buy it,
the hope. My say in the stores that I worked in is if you give the customer a good show,
they'll part with their dough. In other words, we were in the entertainment business. This should
be fun. This should be pleasant. People should have a good time. When I tried to run stores,
I tried to make it fun for customers. I wanted people to have a good time. I actually wanted
them to look forward to coming into the dealership. Now, did that make me an idiot? No, it made me
like years and years and decades ahead of my time. I understood human psychology and when
you're asking people to make the second most expensive purchase in their lifetime, at the
very least, you should make it fun. You should make it pleasant. When you bought your first house,
you were so excited. When I bought my first house, I was so excited. You should be thrilled
because you accomplished something. Most people, when they buy their first car, they're excited
that they got a car and then they're disappointed at the entire process that they had to go through.
That in my mind, back in the late 70s and the early 80s, I understood that needed to change.
I understood that at Admiral Nissan in Pleasantville, New Jersey, when we were building our new
facility and I said to Herman Pogoszewski, the owner of the store, what if we don't put in sales
desks? What if we don't create these artificial barriers between us and our customers? What if
we have just nice comfortable chairs and sofas and love seats and coffee tables and we sit around
and we talk about it as opposed to dictate to somebody how it's going to be?
Totally, Pops. You've been on this crusade for a long time and I think we all can appreciate that.
The impact that this is now going to have on the auto industry is tremendous. I hear you
and you're right, but let's now look forward instead of backward. What happens on the other
side of this? I bring this up especially in the context of Diane asking the question,
what's your opinion on CarMax? Interestingly, Dad, CarMax got rid of their new car.
You've got Igor here saying that he has a source saying Carvana is actually going after their
ninth CDJR store in Massachusetts. What happens on the other side? It's enough of you were right.
We all bow down in the presence of Papashevska. You were right. You were before your time.
What happens now? What I would suspect is going to happen is that certainly CDJR dealers who are
competitors of the Carvana stores are going to take notice and they're going to have to adjust
how it is that they do business. At a certain point, they're going to have to look at their sales
process and figure out how to streamline it and make it customer-centric like Carvana does.
The concept of a disruptor is somebody comes in and changes the way an industry operates.
Well, this is that inflection point especially for CDJR dealerships.
Now, if Carvana keeps showing tremendous growth on the new car side of things,
I would think that there will be others from other brands that will take notice and as Carvana
sales continue to grow both on new car and used car side of things because of the ease of doing
business, then that conference you went to yesterday won't even happen in the future
because all dealerships are going to have to adopt a sales process that is painless and frictionless,
transparent, and easy that operates the way the customer wants it to operate.
Now, here's the irony in all of this. I experienced this yesterday again at the event I was at here
in Washington DC was the auto industry summit on fair pricing and compliance. At one point in time,
there was a panel of three dealer operators up on the stage and they were talking about Carvana
and how they thought it was a strategic threat. Then about five minutes later,
the host asked the same panel, have you lost any deals because of what's going on with Carvana,
the FTC, things like that? They all said no. Here's the irony in this. I'll pull up the
automotive news article. Again, competing dealers have mixed concerns about Carvana's entry
into franchise stores. Matt Bowers owns a CDJR store about seven miles north of Carvana's Dallas
store. He bought it in November. Bowers, owner of Matt Bowers Automotive Group, told our news he
thinks his store is in the best position among area CDJR dealers because it's close to Carvana.
Quote, it hasn't made any difference to me. He said, I haven't lost a single customer to them.
This is the irony and I think Jerry hit the nail on the head here. Other CDJR dealers are already
losing market share if this dealer has gone from 30 to 700 cars a month. There are only two reasons
why. You can go from 30 to 700 cars either. You're getting new customers that were previously
not thinking about buying a CDJR product to buy a CDJR product or you're taking customers who would
have bought that product from another dealership and now they're buying it from Carvana instead.
I'm sure they're doing both, but dealers need to wake the heck up.
I am not going to suggest that Matt Bowers is incorrect, but Matt Bowers, he's probably right.
He hasn't lost one customer. He's probably lost 100 customers. He's absolutely right when he says,
I haven't lost one deal. You're right. You haven't. You've lost many deals. The reason I can comfortably
say that is because the people that are buying from the Carvana store will have never made it to
your store for you to know that you had lost them as a potential customer. Those sales,
as Jerry suggested, are coming from somewhere. Exactly. Yes. For somebody that had enough
money to buy a dealership, to suggest that he hasn't lost a single customer to his competitor
is so full of crap. You lose sales to competitors every single day. No, there is not one store
that gets every deal that they should have, or could have, or might have got. It just happens.
I am sure that the Carvana store in Casa Grande has impacted the CDJR dealerships in the Phoenix
metro area. They have impacted CDJR dealerships all across the region and all across parts of the
United States that they have sold and shipped cars to. Those sales are coming from somebody else's
a primary market area. Every dealership that is a franchise new car dealer has what is called a
primary marketing area, a PMA, the area that they are supposed to dominate, that when somebody's
looking at a CDJR vehicle, that's the dealership where they're supposed to buy it. It's not that
your customer is supposed to buy the car at a dealership 1200 miles away. Every one of these
dealers has a PMA. Trust me, Matt Bowers might think he's doing well, but he's not doing as well as
he could be or should be. We're watching it in real time happen, folks. There's other data that we
have that backs this up. I'm going to toot our own horn just for a quick second here. In February,
we launched the dealer ratings portal that grades dealers from A to F. We've already seen three times
the amount of engagement on A rated dealers over F rated dealers. Here are me for a second here.
Best Toyota dealer in Washington, DC. If you Google search this now, a little down here,
CarEdge shows up number one. You do the AI mode pops. Wait for it.
Drum roll, please. Let's see here. Do we have a citation? Let's see. Maybe it's gone
away. He's so bummed if that's the case. AI mode needs to update. We were in here yesterday.
They need to put the CarEdge data back into this thing, but at least fortunately it's showing up
there on the first page of Google. We are starting to have some influence here. Carvan is having a
lot of influence, obviously, with the work that they're doing. CarEdge, our community, we're having
a lot of influence here. It is finally moving this industry forward. For people like Matt Bowers,
I'm going to suggest here for a second. If you don't think this is impacting your business,
you're wrong. If we're right and he is wrong, he's not going to be in business for that much
longer because he's going to have competition that's ultimately going to impact him. To be
clear here, I think he's got some time to figure it out. Carvan is going from 30 to 708,
us seeing three times the engagement on A-rated dealers versus F-rated dealers. Come on. It's
happening. Yes. It's about time that it's happening. I watched some of the videos that you sent me
from that conference session. For dealers to suggest, well, the FTC needs to go after the third
party vendors because the dealers can't do anything about it, well, but the dealers can. Here's why
the dealers can. Those third party vendors, they work for the dealers. If the dealer doesn't spend
any money with them, guess who's going to go out of business? That third party vendor. There is
this concept to this day in retail automotive that it's always somebody else's fault. It's
never your fault. It's never because of what you're doing. I don't think that's just the cars
and auto-specific thing. That's the deep felt. That's the industry that I know, and that's the
industry that we talk about on a daily basis. It is too many dealers still have blinders on
that they don't want to see or admit that they could actually be the problem. The concept of,
well, we have to put in a cheap price because our competitors.
Let's switch gears, Dad. What is the takeaway for a consumer? I don't want to spend any more
time on dealers today. What's the takeaway for a consumer? Should I consider buying my next CDJR
from Carvani? You mentioned it already. There's no lease option right now. I'm sure it'll come
in the future. There's no lease option. You will not get financing through Stalanta, so
sub-vented interest rates. Is there some kind of information that consumers, our community,
needs to know if they're considering buying a new car? We've always been very clear. If you're
going to buy a used car from Carvani, you can't get a pre-purchase inspection. You do have a return
window. Understand that Carvani makes the most profit per vehicle sold of any car dealer in the
history of car dealers, which is fine. Just know that going into it. Know that you're paying for
the convenience. Is there something similar here, Dad, a customer takeaway when it comes to the new
car side, or is it too early to have any advice there? I think the customer takeaway is that
if you are somebody who would be interested in a Chrysler Dodge Jeep or Ram product,
and many of those dealerships in the past would be low-rated dealerships,
there is now an opportunity for you to be able to do business with one of those dealerships that,
I don't know, kind of sort of honors the customer in that trying to make it easy and
transparent and as frictionless as possible. Now, that doesn't apply to all customers. I mean,
one of the beautiful things about the Cube and all that nonsense is that
sometimes having spent 43 years in the car business, sometimes customers need to be educated.
Sometimes customers don't have a clue as to what it is they really can or can't afford,
which is why oftentimes they get pushed in the wrong direction. I don't know that the Cube
will solve that problem because part of the problem is that customers have to be better informed
as to what it is they can actually afford before they try and do business with any dealership,
let alone one of these Carvana dealerships, because you have to understand what you can
look at to fit into your monthly budget. If you don't understand that, then you're setting yourself
up to be taken advantage of somewhere down the line in the process. Okay, so it sounds like that.
Your advice here with Carvana is the same as your advice from buying a car from any dealership.
Do all of your research and know that there are some limitations right now. That's the advice.
Yes, but if you want convenience, a frictionless experience and you've already set up
your financing and you don't want to use theirs, and so you can pay cash or use theirs and then
pay it off instantly, then the Carvana experience for new cars could be the way to go for a lot
of people. I think ultimately the vast majority of dealerships will probably operate in that manner
510 years from now. Let's come here to the chat from Rich. Thank you for the kind
of contribution, Rich. The Buick Why job. Have you ever heard of this, Doug? I can't say that I
remember it. Stand by. Photos incoming. Oh, wow, this is cool looking. Here it is. Dang.
Well, that's a little before my time, I'm pretty sure. 1938. Yeah, that was at least 13 years
before my time. And as a baby, I don't remember much. It's good looking car. Wow. Yeah, that really
is. And you know how I feel about a convertible. Really looking. So yeah, I could see my button
in that driver's seat. Yeah, definitely. Thanks for that, Rich. We appreciate it.
From Malkov. Thanks for this. We appreciate it. I'd like to know the demographics of Carvana sales.
Are they selling to subprime customers? What are the rate of returns or payment delinquency?
We did have some data for used car sales from Carvana. Their delinquency rates were not nearly
as bad as, like, who was it? Ally? Was it Ally who? No, Ally had the best. Oh, it was Santander
or something. Yeah, Santander was terrible. Terrible. Yeah. So anyway, I am also interested
in the demographics. I doubt we ever get that information. We do know they're selling out of
state, out of market. Absolutely. So that's been all documented. But yeah, it is interesting to see
if it's really, as we know, Carvana strategy. And any car dealer's strategy is to make money on the
various other things aside from selling the car, finance and insurance, service work, etc. So
we'll be curious to see, we will be curious to see if those are for subprime customers and
things like that. A friendly reminder, folks, back at CarEdge.com. We're talking about Carvana and
the ease of buying a car with Carvana. And we'd be remiss not to promote just for a second. We
provide buying services back at CarEdge.com. So we have a CarEdge concierge, which is our incredible
team, which I encourage everyone, meet the team, go ahead and learn more about our team as well as
schedule a call with our customer success team. So please spend some time there learning about
our team, meeting our team. And then also we have the AI negotiator, which is just so fun to see it
work. Lots of success for so many of our CarEdge customers. Please take a peek at those as options
for your car buying process as well. And no matter what, even if you do buy a Carvana, go to the
community forum, watch some of our videos, learn, learn, learn before you buy a car. Now let's call
the show for today. We're back tomorrow with more CarEdge Live. Enjoy your afternoon. And I look
forward to spending time with you then. Well, absolutely. You have a great afternoon as well.
I have some media commitments for today, which is, you know, that's probably one of the silliest
things that's come out of our six years of doing this is like every day, I have to appear on different
media. I have like an hour podcast I'm doing with Steve Saves. I don't know. It's just all
constant. It's constant, buddy. But I love it. And most importantly, I love you.
About this episode
CarEdge Live breaks down how Carvana’s new Dallas test-drive concept and its “no salespeople” model are reshaping dealership competition. Hosts point to Carvana’s customer-directed appraisal flow—where shoppers can get trade-in keys appraised while looking at cars—and argue traditional CDJR dealers will need to streamline into a more customer-centric process. They also share consumer limitations like “no lease option right now,” no Stellantis financing, and no pre-purchase inspection for used buys, plus a return window.
Today on CarEdge Live, Ray and Zach discuss the latest on Carvana. Tune in to learn more! Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com
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