{"version":"1.1.0","producer":"fm.getcarcurious","layer":"official","episode":{"title":"CDG In The Wild | Daily Dealer Live","url":"http://getcarcurious.com/episodes/cdg-in-the-wild-daily-dealer-live","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR9573122351.mp3","description":"Today's show features:\n\n\n\n- Glenn Lundy, President at 800% Elite Automotive Club\n\n\n\n- Brian Benstock, Vice President & General Manager at Paragon Honda and Paragon Acura\n\n\n\n- Kyle Coleman, President & CEO,  Coleman Automotive Group\n\n\n\nThis episode is brought to you by:\n\n\n\nThe Presidio Group – Today’s episode is brought to you by The Presidio Group, one of the automotive industry’s leading buy-sell advisors. Visit Presidio’s new Research & Reports portal for M&A insights, blue sky multiples, exclusive benchmark data with NCM Associates, dealer sentiment, and analysis of the trends shaping automotive retail at https://thepresidiogroup.com/\n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nCDG Circles ➤ ⁠⁠⁠https://cdgcircles.com/⁠⁠⁠\n\nCDG News ➤ ⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠\n\nCDG Jobs ➤ ⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠\n\nCDG Recruiting ➤ ⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠\n\n\n\nMy Socials:\n\n\n\nX ➤ ⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠\n\nInstagram ➤ ⁠⁠⁠⁠https://www.instagram.com/cardealershipguy/⁠⁠⁠⁠\n\nTikTok ➤ ⁠⁠⁠⁠https://www.tiktok.com/@guydealership⁠⁠⁠⁠\n\nLinkedIn ➤⁠⁠⁠⁠ https://www.linkedin.com/company/cardealershipguy/⁠⁠⁠⁠\n\nThreads ➤ ⁠⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠⁠\n\nFacebook ➤⁠⁠⁠⁠ https://www.facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠\n\n\n\nEverything else ➤ ⁠⁠⁠dealershipguy.com"},"annotations":[{"id":500099,"startTime":158.0,"endTime":172.3,"type":"term","title":"digital program guidelines","url":"/glossary/digital-program-guidelines","quote":"Starting off today, Stellantis sent in fraction letters on July 10th to dealers whose websites are out of compliance with the manufacturer's digital program guidelines, giving those stores until July 31st to get their sites in order.","canonicalId":"term:digital-program-guidelines","priority":0.55,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Digital program guidelines are the specific rules automakers set for how dealers should run their online presence. Here, Stellantis is enforcing standards for dealer websites used to market cars and capture leads.","simplifiedExplanation":"These are the rules a car company gives dealers for how their websites should work. In this case, Stellantis is checking whether dealers follow those website rules.","sourceStartTime":158.0,"sourceEndTime":172.3}},{"id":500100,"startTime":158.0,"endTime":267.4,"type":"company","title":"Stellantis","url":"/glossary/stellantis","quote":"Starting off today, Stellantis sent in fraction letters on July 10th to dealers whose websites are out of compliance with the manufacturer's digital program guidelines, ... If a dealer doesn't act, Stellantis digital support can remove the offending tools directly.","canonicalId":"company:stellantis","priority":0.35,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Stellantis is a major automaker group that owns multiple car brands and also enforces dealer marketing and website rules. In this segment, it’s using letters and deadlines to make sure dealers follow its digital program guidelines.","simplifiedExplanation":"Stellantis is a big car company that makes lots of different brands. Here, they’re telling car dealers to update their websites so the online ads and tools match the rules.","sourceStartTime":158.0,"sourceEndTime":267.4}},{"id":500101,"startTime":174.2,"endTime":180.6,"type":"term","title":"all links stay within the dealer site environment","quote":"The letters enforce existing standards, which include requirements that all links stay within the dealer site environment, that third party plug-in tools don't collect leads or unapproved data, and that non-certified tools be removed within 10 business days of notification.","canonicalId":"term:all-links-stay-within-the-dealer-site-environment","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This is a website compliance requirement that keeps users on the dealer’s own domain rather than sending them to external pages. The goal is to control tracking, lead handling, and advertising compliance.","sourceStartTime":174.2,"sourceEndTime":180.6}},{"id":500102,"startTime":180.6,"endTime":190.7,"type":"term","title":"third party plug-in tools","url":"/glossary/third-party-plug-in-tools","quote":"The letters enforce existing standards, which include requirements that all links stay within the dealer site environment, that third party plug-in tools don't collect leads or unapproved data, and that non-certified tools be removed within 10 business days of notification.","canonicalId":"term:third-party-plug-in-tools","priority":0.6,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Third party plug-in tools are external software add-ons used on a dealer website, such as widgets or tracking scripts. Stellantis is requiring that these tools not collect leads or other unapproved data.","simplifiedExplanation":"These are outside software add-ons that can be installed on a dealer website. The rule here is that they can’t grab lead information or collect data that isn’t approved.","sourceStartTime":180.6,"sourceEndTime":190.7}},{"id":500103,"startTime":185.1,"endTime":190.7,"type":"term","title":"non-certified tools","url":"/glossary/non-certified-tools","quote":"The letters enforce existing standards, which include requirements that all links stay within the dealer site environment, that third party plug-in tools don't collect leads or unapproved data, and that non-certified tools be removed within 10 business days of notification.","canonicalId":"term:non-certified-tools","priority":0.55,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Non-certified tools are website software components that haven’t been approved by the automaker’s program. Stellantis requires dealers to remove them quickly after notification to stay compliant.","simplifiedExplanation":"Non-certified tools are website add-ons that the automaker hasn’t approved. If you use them, you have to remove them within the deadline after being notified.","sourceStartTime":185.1,"sourceEndTime":190.7}},{"id":500104,"startTime":210.8,"endTime":214.7,"type":"term","title":"FTC scrutiny","url":"/glossary/ftc-scrutiny","quote":"And with FTC scrutiny on dealer digital practices running hot, this is a good moment for any Stellantis dealer to pull up those 27 pages and confirm that they're clean.","canonicalId":"term:ftc-scrutiny","priority":0.45,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"FTC scrutiny refers to oversight by the U.S. Federal Trade Commission into whether companies’ marketing and data practices are fair and compliant. Here it’s tied to dealer digital practices and how fees/lead data are handled online.","simplifiedExplanation":"FTC scrutiny means the U.S. government watchdog is paying close attention to how companies advertise and collect information. In this context, it’s about dealer website practices and transparency.","sourceStartTime":210.8,"sourceEndTime":214.7}},{"id":500105,"startTime":222.7,"endTime":236.6,"type":"term","title":"disclosed fees","url":"/glossary/disclosed-fees","quote":"CarGurus is reporting more than 90% of its listings now include disclosed fees, following a July 14th deadline, the platform set for dealers to update their inventory or risk losing deal ratings in search placement.","canonicalId":"term:disclosed-fees","priority":0.6,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Disclosed fees are charges that dealers must clearly show in the listing rather than burying them later in the buying process. CarGurus is reporting that most listings now include these fees after a deadline.","simplifiedExplanation":"Disclosed fees are extra charges that are shown upfront in the listing. The point is to make the total cost clearer before you contact the dealer.","sourceStartTime":222.7,"sourceEndTime":236.6}},{"id":500106,"startTime":222.7,"endTime":267.4,"type":"company","title":"Car Gurus","url":"/glossary/car-gurus","quote":"On a related note and in other news, CarGurus is reporting more than 90% of its listings now include disclosed fees, following a July 14th deadline, the platform set for dealers to update their inventory or risk losing deal ratings in search placement.","canonicalId":"company:cargurus","priority":0.35,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"CarGurus is an online automotive marketplace that lists vehicles and ranks listings in search. This segment focuses on CarGurus requiring dealers to disclose fees so shoppers see more transparent “all-in” pricing.","simplifiedExplanation":"CarGurus is a website where you can browse car listings. They’re pushing dealers to show fees clearly so buyers don’t get surprised by extra charges.","sourceStartTime":222.7,"sourceEndTime":267.4}},{"id":500107,"startTime":228.9,"endTime":233.3,"type":"term","title":"deal rating","url":"/glossary/deal-rating","quote":"CarGurus is reporting more than 90% of its listings now include disclosed fees, following a July 14th deadline, the platform set for dealers to update their inventory or risk losing deal ratings in search placement.","canonicalId":"term:deal-ratings","priority":0.4,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Deal ratings are a ranking metric used by CarGurus to evaluate how good a listing is relative to market expectations. The segment says dealers could lose these ratings if they don’t update listings to disclose fees.","simplifiedExplanation":"Deal ratings are CarGurus’s way of scoring how good a car listing looks. If a dealer doesn’t show fees properly, their listing can get pushed down.","sourceStartTime":228.9,"sourceEndTime":233.3}},{"id":500108,"startTime":233.3,"endTime":236.6,"type":"term","title":"search placement","url":"/glossary/search-placement","quote":"CarGurus is reporting more than 90% of its listings now include disclosed fees ... or risk losing deal ratings in search placement.","canonicalId":"term:search-placement","priority":0.35,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Search placement is where a listing appears in search results on a platform. In this segment, CarGurus ties compliance (fee disclosure) to better visibility, while non-compliance can reduce placement.","simplifiedExplanation":"Search placement is how high up your listing shows in search results. CarGurus is using it as a lever to encourage dealers to show fees clearly.","sourceStartTime":233.3,"sourceEndTime":236.6}},{"id":500109,"startTime":241.9,"endTime":251.8,"type":"term","title":"all-in pricing","url":"/glossary/all-in-pricing","quote":"Dealers were required to either add fees directly to their listing or use the platform's fees setup tool to confirm that their inventory feed already included all-in pricing. Listings now display either price includes fees or no additional dealer fees with a clickable breakdown of charges.","canonicalId":"term:all-in-pricing","priority":0.7,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"All-in pricing means the listing price includes the fees a buyer would pay, rather than showing a base price and then adding charges later. CarGurus is pushing dealers to ensure their inventory feed reflects this so shoppers can compare apples-to-apples.","simplifiedExplanation":"All-in pricing means the price you see is closer to what you’ll actually pay, including the fees. CarGurus wants dealers to show that clearly so buyers aren’t surprised at checkout.","sourceStartTime":241.9,"sourceEndTime":251.8}},{"id":500110,"startTime":241.9,"endTime":251.8,"type":"term","title":"inventory feed","url":"/glossary/inventory-feed","quote":"Dealers were required to either add fees directly to their listing or use the platform's fees setup tool to confirm that their inventory feed already included all-in pricing.","canonicalId":"term:inventory-feed","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"An inventory feed is the data stream a dealer provides to a platform like CarGurus so listings can be generated and updated automatically. CarGurus is requiring dealers to ensure the feed includes all-in pricing so the displayed numbers are accurate.","simplifiedExplanation":"An inventory feed is the information a dealer sends to a website so it can show the cars for sale. CarGurus wants that data to include the full price with fees.","sourceStartTime":241.9,"sourceEndTime":251.8}},{"id":500111,"startTime":260.5,"endTime":267.4,"type":"person","title":"Jason Treveson","url":"/glossary/jason-treveson","quote":"CarGurus CEO Jason Treveson framed the move as expanding the platform's mission around trustworthy car shopping and the dealer response rate, which is over 90% compliance in other three weeks,","canonicalId":"person:jason-treveson","priority":0.2,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Jason Treveson is the CEO of CarGurus. In this segment, he explains the policy change as part of expanding CarGurus’s mission around trustworthy car shopping and improving dealer response rates.","simplifiedExplanation":"Jason Treveson is the top executive at CarGurus. He’s saying the fee-disclosure changes are meant to help car shoppers trust what they see online.","sourceStartTime":260.5,"sourceEndTime":267.4}},{"id":500112,"startTime":284.0,"endTime":406.7,"type":"place","title":"Boulder, Colorado","url":"/glossary/boulder-colorado","quote":"And next up in today's news from Boulder, Colorado, South Korea posted a record June for vehicle export value...","canonicalId":"place:boulder-colorado","priority":0.25,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Boulder, Colorado is referenced as the origin point for the episode’s news roundup. It’s not a driving/vehicle topic itself, but it frames where the “industry headlines” segment is coming from.","simplifiedExplanation":"Boulder, Colorado is just the location the hosts are using as the starting point for their news update. It’s not about a specific car feature.","sourceStartTime":284.0,"sourceEndTime":406.7}},{"id":500113,"startTime":291.1,"endTime":305.9,"type":"term","title":"Electric and hybrid vehicles","url":"/glossary/electric-and-hybrid-vehicles","quote":"South Korea posted a record June for vehicle export value with shipments rising nearly 6% driven by surging global demand for battery electric and hybrid vehicles.","canonicalId":"term:battery-electric-and-hybrid-vehicles","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Battery electric vehicles (BEVs) run only on electricity stored in a battery pack. Hybrid vehicles combine an internal-combustion engine with an electric motor/battery to improve efficiency and reduce fuel use compared with a conventional car.","simplifiedExplanation":"Some cars run fully on electricity (battery electric). Others use a mix of gas and electricity (hybrids) to get better mileage than a normal gas car.","sourceStartTime":291.1,"sourceEndTime":305.9}},{"id":500114,"startTime":312.3,"endTime":315.8,"type":"term","title":"parts shortages","url":"/glossary/parts-shortages","quote":"The rebound follows a stretch of weaker output tied to auto parts shortages with overall vehicle production recovering 12% year over year to nearly 400,000 units in June.","canonicalId":"term:auto-parts-shortages","priority":0.4,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Auto parts shortages are supply-chain disruptions where key components aren’t available in sufficient quantities. That can force automakers to reduce production or pause builds, which then affects vehicle availability for dealers.","simplifiedExplanation":"Auto parts shortages mean manufacturers can’t get enough parts to build cars. When that happens, production slows down and dealers may have fewer cars to sell.","sourceStartTime":312.3,"sourceEndTime":315.8}},{"id":500115,"startTime":323.5,"endTime":335.7,"type":"car","title":"Hyundai Elantra HEV","url":"/cars/hyundai/elantra","image":"https://upload.wikimedia.org/wikipedia/commons/5/5c/BHA_Elantra_33_WGI24_01.jpg","quote":"Hyundai's hybrid sales rose 74% in June and 67% on the year, led by high-volume models like the Elantra HEV and Sonata HEV built in South Korea.","canonicalId":"car:hyundai:elantra","priority":0.35,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Hyundai Elantra HEV is a hybrid version of the Elantra compact sedan. In this segment, it’s mentioned as one of the high-volume hybrid models driving Hyundai’s hybrid sales growth.","simplifiedExplanation":"The Hyundai Elantra HEV is a hybrid version of the Elantra. It’s the kind of car that uses both gas and electricity, and the hosts say it’s selling in high numbers.","imageAttribution":"Wikimedia Commons / CC BY-SA 4.0","imageLicense":"CC BY-SA 4.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:BHA_Elantra_33_WGI24_01.jpg","sourceStartTime":323.5,"sourceEndTime":335.7}},{"id":500116,"startTime":323.5,"endTime":335.7,"type":"car","title":"Sonata HEV","url":"/cars/hyundai/sonata","image":"https://upload.wikimedia.org/wikipedia/commons/3/32/2024_Hyundai_Sonata_SEL%2C_front_right%2C_07-22-2024.jpg","quote":"Hyundai's hybrid sales rose 74% in June and 67% on the year, led by high-volume models like the Elantra HEV and Sonata HEV built in South Korea.","canonicalId":"car:hyundai:sonata","priority":0.35,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Hyundai Sonata HEV is the hybrid variant of the Sonata midsize sedan. The episode cites it as a key high-volume model helping Hyundai’s hybrid sales rise sharply.","simplifiedExplanation":"The Sonata HEV is the hybrid version of the Sonata. The hosts mention it because it’s one of the big-selling hybrid models boosting Hyundai’s sales.","imageAttribution":"MercurySable99 (CC BY-SA 4.0)","imageLicense":"CC BY-SA 4.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2024_Hyundai_Sonata_SEL,_front_right,_07-22-2024.jpg","sourceStartTime":323.5,"sourceEndTime":335.7}},{"id":500117,"startTime":346.2,"endTime":353.7,"type":"term","title":"port-free port","quote":"And closing out the news today on this Friday, Mitsubishi has added port-free port in Texas as a distribution hub, expanding a relationship with the port that stretches back more than 40 years...","canonicalId":"term:port-free-port","priority":0.6,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “port-free port” is a logistics concept where goods can be handled and moved through a designated zone with special customs/tax treatment, often to reduce friction and speed processing. In practice, it’s used to streamline vehicle distribution from the port to regional dealer networks.","simplifiedExplanation":"A “port-free port” is a special shipping zone that can make it faster to move goods through customs and into distribution. The idea is to get cars to dealers more quickly.","sourceStartTime":346.2,"sourceEndTime":353.7}},{"id":500118,"startTime":346.2,"endTime":406.7,"type":"company","title":"Mitsubishi","url":"/glossary/mitsubishi","quote":"And closing out the news today on this Friday, Mitsubishi has added port-free port in Texas as a distribution hub, expanding a relationship with the port that stretches back more than 40 years...","canonicalId":"company:mitsubishi","priority":0.45,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Mitsubishi is the automaker making a logistics move in this segment by adding a new distribution setup in Texas. The hosts connect the change to dealer inventory flow and to broader U.S. sales and profit challenges.","simplifiedExplanation":"Mitsubishi is the car company. Here, they’re changing how they ship cars to dealers in the U.S., and the hosts say it should help deliveries.","sourceStartTime":346.2,"sourceEndTime":406.7}},{"id":500119,"startTime":385.0,"endTime":393.0,"type":"term","title":"tariffs","url":"/glossary/tariffs","quote":"and net income dropped 76% in the fixed fiscal year ended March 2026, largely due to tariffs.","canonicalId":"term:tariffs","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Tariffs are taxes imposed on imported goods. In the segment, tariffs are cited as a major reason Mitsubishi’s net income dropped, because they can raise costs and affect pricing and demand in the U.S. market.","simplifiedExplanation":"Tariffs are extra taxes on imported products. The hosts say tariffs hurt Mitsubishi’s profits because they can make cars more expensive to bring into the U.S.","sourceStartTime":385.0,"sourceEndTime":393.0}},{"id":500120,"startTime":1606.1,"endTime":1612.3,"type":"term","title":"non-compliant ads","url":"/glossary/non-compliant-ads","quote":"Dealers are using these brokers to advertise non-compliant ads so that they can sell cars for the brokers.","canonicalId":"term:non-compliant-ads","priority":0.55,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Non-compliant ads” are advertisements that don’t follow the rules set by regulators (often around pricing, fees, or required disclosures). In car retail, this can mean ads that are misleading or omit information dealers are required to show.","simplifiedExplanation":"These are ads that break the rules. For car dealers, that can mean they don’t clearly show the real price or required details, so the ad can be misleading.","sourceStartTime":1606.1,"sourceEndTime":1612.3}},{"id":500121,"startTime":1617.7,"endTime":1682.1,"type":"concept","title":"fixed ops","url":"/glossary/fixed-ops","quote":"In addition to that, I think that fixed ops is going to continue to be an opportunity for us to take back some of that business... Let's go get the service, the fixed ops business back from these independents...","canonicalId":"concept:fixed-ops","priority":0.6,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Fixed ops” is dealership shorthand for the service-and-parts side of the business—things like maintenance, repairs, and selling parts. It’s often where dealerships make steadier profit compared with one-time new-car sales.","simplifiedExplanation":"“Fixed ops” means the dealership’s service and parts business. Instead of just selling cars once, it’s about keeping customers’ cars running and selling parts for repairs.","sourceStartTime":1617.7,"sourceEndTime":1682.1}},{"id":500122,"startTime":1625.4,"endTime":1655.7,"type":"concept","title":"independents","url":"/glossary/independents","quote":"that the independents have been poaching for us... Let's go get the service, the fixed ops business back from these independents...","canonicalId":"concept:independents","priority":0.45,"confidence":0.72,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In this context, “independents” likely refers to non-franchised or non-dealership service providers (independent repair shops) that attract dealership customers for maintenance and repairs. The speaker is saying those shops have been taking service business away.","simplifiedExplanation":"Here, “independents” means shops that aren’t the dealership—independent repair businesses. The point is that they’ve been getting customers’ service work instead of the dealership.","sourceStartTime":1625.4,"sourceEndTime":1655.7}},{"id":500123,"startTime":1655.7,"endTime":1663.5,"type":"term","title":"service","url":"/glossary/service","quote":"Let's go get the service, the fixed ops business back from these independents that we forfeited it to.","canonicalId":"term:service","priority":0.35,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Service” here is shorthand for the dealership’s maintenance and repair work (the work performed in the service department). It’s part of the fixed-ops revenue stream the speaker is trying to win back.","simplifiedExplanation":"“Service” means getting work done on your car—like maintenance and repairs—at the dealership’s service department.","sourceStartTime":1655.7,"sourceEndTime":1663.5}},{"id":500124,"startTime":1682.1,"endTime":1685.5,"type":"term","title":"part side","quote":"that we'll do just that on the fixed ops side and on the part side.","canonicalId":"term:part-side","priority":0.3,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Part side” refers to the dealership’s parts sales operation—selling replacement parts used for repairs and maintenance. It’s paired with fixed ops because parts sales often go hand-in-hand with service work.","simplifiedExplanation":"“Part side” means selling car parts used for repairs and maintenance. Dealers make money not just from labor, but also from the parts they install.","sourceStartTime":1682.1,"sourceEndTime":1685.5}},{"id":500125,"startTime":1769.8,"endTime":1778.1,"type":"brand","title":"Lexus","url":"/glossary/lexus","quote":"But I heard a statistic out of a Lexus dealership in Florida.\n60% of this Lexus stores business was broker business.","canonicalId":"brand:lexus","priority":0.25,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Lexus is Toyota’s luxury brand, and the speaker references a Lexus dealership in Florida as the source of a statistic about how much of its business came from broker channels. This is used to support a broader argument about dealer behavior and OEM incentives.","simplifiedExplanation":"Lexus is Toyota’s luxury car brand. The host mentions a Lexus dealership in Florida to talk about how some dealers make sales through brokers instead of their normal local process.","sourceStartTime":1769.8,"sourceEndTime":1778.1}},{"id":500126,"startTime":1774.5,"endTime":1778.1,"type":"term","title":"broker business","url":"/glossary/broker-business","quote":"But I heard a statistic out of a Lexus dealership in Florida.\n60% of this Lexus stores business was broker business.","canonicalId":"term:broker-business","priority":0.55,"confidence":0.72,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In car retail, “broker business” refers to dealers making money by arranging sales for customers who are buying through a broker channel rather than through the dealer’s normal, local franchise sales process. It often involves moving vehicles across state lines or outside the dealer’s intended territory.","simplifiedExplanation":"“Broker business” means a dealer is earning money by helping a car get sold through a broker route, not just selling cars the usual way in their local area. It can involve cars being sold outside the dealer’s normal territory.","sourceStartTime":1774.5,"sourceEndTime":1778.1}},{"id":500127,"startTime":1790.1,"endTime":1826.0,"type":"term","title":"allocation","url":"/glossary/allocation","quote":"The OEMs are complicit too because they reward the dealers with additional allocation and trips and all that other stuff.\n...\nif you're selling cars out of your market, you shouldn't earn more allocation.","canonicalId":"term:allocation","priority":0.6,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Dealer “allocation” is the amount of new vehicles a manufacturer (OEM) assigns to a specific dealer or dealer group for sale during a given period. Because allocations are limited, they can be used as leverage—dealers that follow the OEM’s preferred rules may get more cars.","simplifiedExplanation":"“Allocation” is how many new cars a brand sends to a particular dealer. Since the brand can’t send unlimited cars, getting more allocation can depend on whether the dealer follows the rules the manufacturer wants.","sourceStartTime":1790.1,"sourceEndTime":1826.0}},{"id":500128,"startTime":1790.1,"endTime":1797.0,"type":"term","title":"OEM","url":"/glossary/oem","quote":"The OEMs are complicit too because they reward the dealers with additional allocation and trips and all that other stuff.\n1797.0s] Honda's been really good with it.","canonicalId":"term:oems","priority":0.45,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“OEMs” stands for Original Equipment Manufacturers—the companies that build the vehicles and set the rules for their dealer networks. In this context, OEMs can influence dealer behavior by how they distribute allocation and other incentives.","simplifiedExplanation":"“OEMs” are the carmakers themselves—the companies that build the vehicles. They also control parts of the dealer system, like how many cars each dealer gets.","sourceStartTime":1790.1,"sourceEndTime":1797.0}},{"id":500129,"startTime":1797.0,"endTime":1800.3,"type":"brand","title":"Honda","url":"/glossary/honda","quote":"The OEMs are complicit too because they reward the dealers with additional allocation and trips and all that other stuff.\n1797.0s] Honda's been really good with it.","canonicalId":"brand:honda","priority":0.2,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Honda is referenced as an example of a manufacturer that the speaker believes handles dealer-market rules better than others. The point is about how OEMs influence dealer conduct through incentives like allocation.","simplifiedExplanation":"Honda is mentioned as a car brand the speaker thinks is doing things the right way with dealers. The discussion is about how the brand’s rules affect how cars get sold.","sourceStartTime":1797.0,"sourceEndTime":1800.3}},{"id":500130,"startTime":1808.0,"endTime":1813.8,"type":"term","title":"franchise system","url":"/glossary/franchise-system","quote":"And when other states are pumping into your market, I think we're undermining our own franchise system.\nSo hopefully there'll be some enforcement.","canonicalId":"term:franchise-system","priority":0.5,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “franchise system” in auto retail is the manufacturer’s network of authorized dealers, typically with defined territories and rules about how vehicles are sold. The speaker argues that selling outside a dealer’s market undermines that structure.","simplifiedExplanation":"The “franchise system” is the official dealer network a car brand uses. Dealers are supposed to sell in their assigned area, and the speaker thinks breaking those boundaries hurts the system.","sourceStartTime":1808.0,"sourceEndTime":1813.8}},{"id":500131,"startTime":1831.1,"endTime":1837.4,"type":"brand","title":"Toyota","url":"/glossary/toyota","quote":"So final topic.\n1833.0s] Toyota this week earlier.\nAnd we're going to get someone on the show to talk about it.","canonicalId":"brand:toyota","priority":0.22,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Toyota is brought up as the subject of a “this week earlier” development involving dealer communications. The speaker says Toyota called its dealers together to support legislation affecting vehicle imports.","simplifiedExplanation":"Toyota is the brand the speaker is about to discuss. They say Toyota reached out to its dealers to encourage support for a law that would restrict certain imported vehicles.","sourceStartTime":1831.1,"sourceEndTime":1837.4}},{"id":500132,"startTime":1843.1,"endTime":1849.9,"type":"term","title":"Chinese vehicles","url":"/glossary/chinese-vehicles","quote":"That's now, I think, both in front of the house and the Senate that would forever ban Chinese vehicles from being in the U.S.\nAnd a little bit of a vibrant discussion here about that.","canonicalId":"term:chinese-vehicles","priority":0.35,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Chinese vehicles” refers to cars manufactured by Chinese automakers, which are increasingly sold in the U.S. market. The speaker is discussing proposed legislation that would restrict their ability to be sold in the United States.","simplifiedExplanation":"“Chinese vehicles” are cars made by Chinese car companies. The discussion here is about a proposed law that would block them from being sold in the U.S.","sourceStartTime":1843.1,"sourceEndTime":1849.9}},{"id":500133,"startTime":1884.34,"endTime":1887.42,"type":"car","title":"Lincoln Nautilus","url":"/cars/lincoln/nautilus","image":"https://upload.wikimedia.org/wikipedia/commons/c/c4/2019_Lincoln_Nautilus_%22Reserve%22_2.7L_front_4.22.19.jpg","quote":"...ey're banning Polestar and why they're saying the Nautilus 27 can't be sold here. And I'm kind of becoming s...","canonicalId":"car:lincoln:nautilus","priority":0.5,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Lincoln Nautilus is a mid-size luxury SUV from Lincoln, built for buyers who want a more upscale take on everyday family transportation. The podcast context specifically mentions restrictions around selling a “Nautilus 27,” tying the model to regulatory or market-availability discussion rather than performance or features. It’s brought up because it affects whether and how certain versions can be sold in a given location.","simplifiedExplanation":"The Lincoln Nautilus is a luxury SUV, meaning it’s a larger family vehicle with more comfort-focused features. The podcast mentions that a specific “Nautilus 27” version can’t be sold there, which is about whether the car is allowed to be offered in that market. That’s why it comes up in a dealership-related conversation.","imageAttribution":"Kevauto (CC BY-SA 4.0)","imageLicense":"CC BY-SA 4.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2019_Lincoln_Nautilus_%22Reserve%22_2.7L_front_4.22.19.jpg","sourceStartTime":1884.34,"sourceEndTime":1887.42}},{"id":500134,"startTime":1966.62,"endTime":1973.0,"type":"term","title":"broker issue","quote":"And then you've also got some folks questioning the whole broker issue, which that debate will continue.","canonicalId":"term:broker-issue","priority":0.3,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “broker issue” refers to controversy around the role of brokers in auto sales or financing—often involving how deals are sourced, structured, or compensated. The speaker says there’s an ongoing debate about it.","simplifiedExplanation":"A “broker issue” is a dispute about middlemen who help arrange car deals. The speaker is saying people are still arguing about whether that practice is good or fair.","sourceStartTime":1966.62,"sourceEndTime":1973.0}},{"id":500135,"startTime":1979.7,"endTime":2095.7,"type":"concept","title":"trade cycle","url":"/glossary/trade-cycle","quote":"…let's encourage the OEMs to create leases that help increase the trade cycle so that customers can come back in and buy more frequently…","canonicalId":"concept:trade-cycle","priority":0.7,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The “trade cycle” is the typical time between a customer buying/financing a vehicle and then trading it in for another. Shortening or managing that cycle can increase dealership sales frequency, while extending it can reduce how often customers return.","simplifiedExplanation":"The “trade cycle” is how long people usually keep a car before trading it in for a newer one. If you can influence that timing, you can influence how often the dealership makes a sale.","sourceStartTime":1979.7,"sourceEndTime":2095.7}},{"id":500136,"startTime":1979.7,"endTime":2019.8,"type":"term","title":"leases","url":"/glossary/leases","quote":"…encourage the OEMs to create leases that help increase the trade cycle so that customers can come back in and buy more frequently…","canonicalId":"term:leases","priority":0.6,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A lease is a financing structure where you pay to use a vehicle for a set period, typically returning it at the end (or buying it out). Lease terms can be tuned to influence customer return timing and trade-in frequency.","simplifiedExplanation":"A lease is like renting a car for a set time with monthly payments. At the end, you usually return it, and the lease length can affect when you’re ready to get a new one.","sourceStartTime":1979.7,"sourceEndTime":2019.8}},{"id":500137,"startTime":2000.8,"endTime":2009.8,"type":"term","title":"84 months","url":"/glossary/84-months","quote":"And then I think a lot of dealers have been astonished by your policy on 84 months, you know, pay in finance and even 72 month extended terms.","canonicalId":"term:84-months","priority":0.85,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“84 months” refers to an auto loan term length of seven years. Longer terms lower the monthly payment, but they usually increase total interest paid and can make it harder for a buyer to build equity before the loan is due.","simplifiedExplanation":"“84 months” means the car loan is paid back over 7 years. It can make the monthly payment smaller, but you typically pay more overall because you’re paying interest for longer.","sourceStartTime":2000.8,"sourceEndTime":2009.8}},{"id":500138,"startTime":2000.8,"endTime":2009.8,"type":"term","title":"72 month extended terms","url":"/glossary/72-month-extended-terms","quote":"And then I think a lot of dealers have been astonished by your policy on 84 months, you know, pay in finance and even 72 month extended terms.","canonicalId":"term:72-month-extended-terms","priority":0.75,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“72 month extended terms” means financing a vehicle for six years. Like 84-month loans, extending the term can reduce monthly payments but often increases total cost due to more interest over time.","simplifiedExplanation":"“72 month extended terms” means you’re financing the car for 6 years. It can lower the monthly payment, but it usually costs more overall because the loan lasts longer.","sourceStartTime":2000.8,"sourceEndTime":2009.8}},{"id":500139,"startTime":2041.0,"endTime":2049.8,"type":"term","title":"finance departments","url":"/glossary/finance-departments","quote":"This is being driven not by the dealers. It's being driven by the finance departments and these finance managers who stress the customer out and basically terminate the relationship…","canonicalId":"term:finance-departments","priority":0.55,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In dealerships, the finance department handles the paperwork and financing products (like loans and leases) and often manages the customer’s credit/approval process. The speaker argues these teams can pressure customers and harm the long-term relationship.","simplifiedExplanation":"The finance department is the part of the dealership that sets up the loan or lease paperwork. The host is saying their approach can stress customers out and make them less likely to come back.","sourceStartTime":2041.0,"sourceEndTime":2049.8}},{"id":500140,"startTime":2041.0,"endTime":2049.8,"type":"term","title":"finance managers","url":"/glossary/finance-managers","quote":"It's being driven by the finance departments and these finance managers who stress the customer out and basically terminate the relationship…","canonicalId":"term:finance-managers","priority":0.5,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Finance managers (often called F&I managers) are dealership staff responsible for arranging financing/leases and presenting additional finance products during the sales process. The speaker criticizes their tactics as contributing to customer stress and relationship breakdown.","simplifiedExplanation":"Finance managers are the dealership people who help you get the loan or lease and handle the paperwork. The speaker is saying their approach can push customers too hard and hurt trust.","sourceStartTime":2041.0,"sourceEndTime":2049.8}},{"id":500141,"startTime":2057.4,"endTime":2066.5,"type":"term","title":"trade-in","url":"/glossary/trade-in","quote":"We want to sell frequency as such a great way to grow your business, bring them back every three years or less, get the trade in.","canonicalId":"term:trade-in","priority":0.4,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “trade-in” is when you hand over your current vehicle to the dealer and apply its value toward the purchase of a new one. In trade-cycle strategies, trade-ins are used to convert repeat customers into new transactions.","simplifiedExplanation":"A trade-in is when you bring your current car to the dealer and use its value to help pay for the next car. It’s one way dealerships get you into a new deal sooner.","sourceStartTime":2057.4,"sourceEndTime":2066.5}},{"id":500142,"startTime":2082.1,"endTime":2095.7,"type":"concept","title":"geometrically grow your business","quote":"It's like 7%. If I've leased you two cars, if I've leased you two cars, I have a 70% chance of leasing you a third car. That's trade cycle management. That's how you geometrically grow your business.","canonicalId":"concept:geometrically-grow-your-business","priority":0.45,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Geometrically grow your business” is a business-growth concept meaning the number of transactions increases faster than in a simple linear way. Here, it’s tied to repeat leasing and higher probability of customers returning for additional leases.","simplifiedExplanation":"The speaker means the dealership’s sales can increase faster over time, not just by one deal at a time. It’s based on the idea that once someone leases more than once, they’re more likely to keep coming back.","sourceStartTime":2082.1,"sourceEndTime":2095.7}},{"id":500143,"startTime":2122.5,"endTime":2135.0,"type":"term","title":"customer satisfaction","url":"/glossary/customer-satisfaction","quote":"We didn't, many years ago, we had poor customer satisfaction and the manufacturers struggled with, we had poor customer satisfaction, but we had higher retention because the length of the lease or the leash determines the customer coming back to you more than anything else.","canonicalId":"term:customer-satisfaction","priority":0.6,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Customer satisfaction (often measured via industry surveys) is a score that reflects how happy customers are with their buying and service experience. In this segment, it’s tied to dealer performance and how manufacturers “struggle” when satisfaction is low.","sourceStartTime":2122.5,"sourceEndTime":2135.0}},{"id":500144,"startTime":2141.2,"endTime":2150.0,"type":"term","title":"CSI","url":"/glossary/csi","quote":"Now, we've corrected the CSI, we have a return to market, over 50% of our customers come back and revisit us and do business again with us and we think that's a residual value of that short term trade cycle management.","canonicalId":"term:csi","priority":0.7,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"CSI stands for Customer Satisfaction Index, an industry metric used to evaluate how well dealers meet customer expectations. The speaker says they “corrected the CSI,” implying improved scores and better customer outcomes.","simplifiedExplanation":"CSI is an industry score that rates how satisfied customers are with a dealership. Higher CSI generally means customers had a better experience buying and/or getting service.","sourceStartTime":2141.2,"sourceEndTime":2150.0}},{"id":500145,"startTime":2141.2,"endTime":2155.0,"type":"term","title":"residual values","url":"/glossary/residual-values","quote":"Now, we've corrected the CSI, we have a return to market, over 50% of our customers come back and revisit us and do business again with us and we think that's a residual value of that short term trade cycle management.","canonicalId":"term:residual-value","priority":0.65,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Residual value is the estimated value of a leased vehicle at the end of the lease term. It matters because it influences lease pricing and the economics of short trade cycles—how dealers structure deals to keep customers coming back.","simplifiedExplanation":"Residual value is what the car is expected to be worth at the end of a lease. If that number is higher, leases can often be cheaper and the deal can be more attractive.","sourceStartTime":2141.2,"sourceEndTime":2155.0}},{"id":500146,"startTime":2156.0,"endTime":2165.0,"type":"term","title":"FMI driven store","quote":"We've got several other manufacturers and several other dealers in the market who have an FMI driven store and it looks like initially their profitability is higher but long term they're selling a lot less cars than we are here in the market.","canonicalId":"term:fmi-driven-store","priority":0.55,"confidence":0.52,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"An “FMI driven store” refers to a dealership model where profitability is heavily influenced by a specific manufacturer or finance-related index/indicator (the speaker implies a standardized metric). The point made is that these stores may look more profitable short-term but sell fewer cars long-term.","simplifiedExplanation":"This sounds like a dealership strategy where the store’s money-making depends a lot on a particular finance/manufacturer metric. The speaker’s claim is that it can boost short-term profit but may reduce long-term sales volume.","sourceStartTime":2156.0,"sourceEndTime":2165.0}},{"id":500147,"startTime":2237.8,"endTime":2245.2,"type":"company","title":"Presidio group","url":"/glossary/presidio-group","quote":"Today's episode is brought to you by the Presidio Group. You probably know Presidio as one of the top advisors in the dealership by CellSpace.","canonicalId":"company:presidio-group","priority":0.25,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Presidio Group is presented as a dealership advisory and analytics firm focused on dealership transactions and market intelligence. In this segment, it’s positioned as a source of “M&A Insights” and research for the automotive retail industry.","simplifiedExplanation":"Presidio Group is a company that helps dealerships with advice and research. They’re described here as providing information about buying/selling dealership-related deals and market trends.","sourceStartTime":2237.8,"sourceEndTime":2245.2}},{"id":500148,"startTime":2252.6,"endTime":2258.0,"type":"topic","title":"M&A Insights","quote":"Facked by real-world investment baking experience and data, check out their new research and report portal at thepresidiogroup.com for M&A Insights, Blue Sky,","canonicalId":"topic:m-a-insights","priority":0.2,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This refers to content about mergers and acquisitions (M&A) in the dealership/automotive industry. It’s mentioned as part of the sponsor’s research portal.","simplifiedExplanation":"“M&A Insights” means information about companies buying or merging with other companies. Here it’s tied to dealership-related transactions.","sourceStartTime":2252.6,"sourceEndTime":2258.0}},{"id":500149,"startTime":2841.1,"endTime":2854.2,"type":"concept","title":"evolve","quote":"I mean, the first one that we talk about on a daily basis in our company is evolve. We have to evolve. And for us, we try to put specifics on that.","canonicalId":"concept:evolve","priority":0.4,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In this context, “evolve” is the dealership’s idea of adapting its business model to changing customer expectations and technology. The speaker frames it as adding specific capabilities (like digital, touchless purchasing) to keep the dealership competitive over the next decade.","sourceStartTime":2841.1,"sourceEndTime":2854.2}},{"id":500150,"startTime":2856.9,"endTime":2878.7,"type":"term","title":"touchless process","url":"/glossary/touchless-process","quote":"For us, it's being a transparent dealer that someone can hop on right now by the car, not have to come into the dealership, fully touchless point. Yeah. And I'll tell you right now, we're not there, but we're working on it and we're taking steps to do that.","canonicalId":"term:touchless-process","priority":0.55,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “touchless process” in car retail means the customer can complete key steps (like browsing, selecting, and often initiating purchase or trade) without physically visiting the dealership or having to interact with staff in person. It’s usually enabled by online tools, digital paperwork, and remote verification so the dealership experience happens largely through software.","simplifiedExplanation":"A “touchless process” means you can do a lot of the car-buying steps online, without having to go into the dealership or meet someone face-to-face. The goal is to make buying simpler and faster using digital tools.","sourceStartTime":2856.9,"sourceEndTime":2878.7}},{"id":500151,"startTime":2856.9,"endTime":2867.3,"type":"term","title":"transparent dealer","url":"/glossary/transparent-dealer","quote":"For us, it's being a transparent dealer that someone can hop on right now by the car, not have to come into the dealership, fully touchless point.","canonicalId":"term:transparent-dealer","priority":0.45,"confidence":0.72,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “transparent dealer” is a dealership strategy where pricing, inventory, and purchase steps are made clear to customers rather than hidden behind in-person negotiation. In practice, it often pairs with online listings, upfront fees, and digital workflows so buyers can understand what they’re getting before they arrive.","simplifiedExplanation":"A “transparent dealer” is one that tries to be upfront about the important stuff—like pricing and what the buying process looks like—so you’re not surprised later. It usually means more information is available before you visit.","sourceStartTime":2856.9,"sourceEndTime":2867.3}},{"id":500152,"startTime":3111.76,"endTime":3113.64,"type":"car","title":"Tesla My Model","url":"/cars/tesla/model-y","image":"https://upload.wikimedia.org/wikipedia/commons/b/b0/2020_Tesla_Model_Y%2C_front_5.16.21.jpg","quote":"So for me, it's 15. You know, that's what my model shows. I have like 30 models.","canonicalId":"car:tesla:modely","priority":0.3,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"imageAttribution":"Kevauto (CC BY-SA 4.0)","imageLicense":"CC BY-SA 4.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2020_Tesla_Model_Y,_front_5.16.21.jpg","sourceStartTime":3111.76,"sourceEndTime":3113.64}}],"speakers":[{"id":"s1","name":"Yossi Levi","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/cdg-in-the-wild-daily-dealer-live/transcript.vtt","type":"text/vtt"}],"alignmentMode":"scalar","fallbackOffset":0.0}