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CGC Media & PSX Digital Introduce the rebrew of DealerCast 2.0 - Episode 5: What should you want your CRM to do?

CGC Media & PSX Digital Introduce the rebrew of DealerCast 2.0 - Episode 5: What should you want your CRM to do?

Car Guy Coffee Jul 02, 2024 49 min
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About this episode

A dynamic discussion on redefining CRM expectations in the automotive industry emphasizes the need for real-time data and proactive engagement. Hosts Larry and Jeff challenge traditional workflows and templates, advocating for a more fluid approach that adapts to immediate customer interactions. They explore the importance of actionable data and the role of AI in enhancing sales processes, allowing salespeople to focus on building relationships rather than managing tasks. The episode highlights the necessity of embracing technology to improve customer experiences and drive sales effectively.

Topics: crm expectations real-time data proactive engagement actionable data ai in sales customer interactions sales processes technology adoption relationship building
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