{"version":"1.0.0","episode":{"title":"Coffee and a Conversation with Katie Mares and Alison Rank","url":"http://getcarcurious.com/episodes/coffee-and-a-conversation-with-katie-mares-and-alison-rank","audioUrl":"https://api.spreaker.com/download/episode/69235272/coffee_and_a_conversation_with_katie_and_alison_12_28_25_9_05_pm.mp3","description":"Coffee and a Conversation with Katie Mares and Alison Rank Welcome to the Car Guy Coffee Podcast. Kickstart your day the right way  and join us as we tap into the brightest minds and most passionate voices across the automotive world to bring you the education, motivation, and inspiration you need to thrive. From the showroom floor to the service lane, prepare to Upshift and Uplift your perspective.  In this episode Lou Ramirez and Fred Leonard are excited to welcome two dynamic guests, Katie Mares and Allison Rank, who are revolutionizing customer experiences in the automotive industry. The discussion centers on the importance of adapting and creating five-star customer experiences, with insights from Katie and Allison's new venture, NOW is Non-Negotiable. They emphasize the significance of understanding customer expectations, learning from diverse industries, and consistently delivering exceptional service. Tune in to discover how to elevate your customer interactions and join the movement to transform the automotive landscape. 📲Stream it. Share it. Let's Brew.Don’t forget to share and subscribe! carguycoffee.comcertifiedsolutionaries.com"},"annotations":[{"startTime":1394.19,"endTime":1402.83,"type":"car","title":"Cadillac 16","url":"/cars/cadillac/v16","image":"https://upload.wikimedia.org/wikipedia/commons/c/c6/Cadillac_1937_V16_Hartmann_Cabriolet_Front_at_Blackhawk_Automobile_Museum.jpg","quote":"...up  Kamastro and he is the dealer of the year for Cadillac 16 years in a row running and he says  yeah he's our...","canonicalId":"car:cadillac:v16","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Cadillac V16 is a luxury automobile produced by Cadillac in the 1930s, known for its powerful 16-cylinder engine, which was a significant engineering feat at the time. It represented the pinnacle of American luxury and performance, often associated with opulence and high society. The mention of the V16 in the podcast highlights its historical significance and the prestige associated with the Cadillac brand.","simplifiedExplanation":"The Cadillac V16 is a very fancy car that was made a long time ago, in the 1930s. It had a really big engine with 16 cylinders, which made it very powerful and luxurious, often owned by wealthy people. When people talk about it, they are usually referring to its history and how special it was.","imageAttribution":"Jay Cross from Berkeley, California, US (CC BY 2.0)"}}],"speakers":[{"id":"s1","name":"Car Guy Coffee Podcast","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/coffee-and-a-conversation-with-katie-mares-and-alison-rank/transcript.vtt","type":"text/vtt"}]}