00:08
Welcomeback,guys,toAutoTalkwithJazz.
00:11
Iamyourhost,JasmineBooker,andwearebackwithourparttwowithDr.
00:18
Ifyoudidn't,ifyoumissedthefirstpart,youmissedatonofgreatinformation,butyouareabletogobackandlistentoit.
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Sodefinitelydosobeforeyoumissbefore.
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Beforeyoulistentothesecondone,obviously.
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Nowwe'regoingtogooverthesecondframework,whichisamazing.
00:37
Andagain,Ilovebothofthemjustbecausetheyhavepicturesofcars.
00:45
Actually,oneofthemisanacronymthatspellscar.
00:48
Sothat'sthereasonwhyIlovethatoneaswell.
00:51
Butagain,sitback,relax,takenotes.
00:57
Wearegoingtohavethepicturesofbothoftheframeworksonthesocialmedia.
01:03
Thatwayyoucangettothem.
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Andalsoifyouhaveanyquestionsoryoujustwanttofigureouthowtobetteryourorganization,definitelyreachouttoRobathiswebsite,whichwewilllinkdownbelow.
01:18
Sowithoutfurtherado.
01:19
AndsonowIwouldliketogototheotherone,whichis,Ibelievethe.
01:27
Sometimesmyphone,likeI'mpullingitup.
01:30
SothatwayIcanseethetrustandalignmentframework.
01:35
ThisoneIknowwetalkedalotaboutbecauseit'sactuallymoregearedtowardstheleadership,themanagerroleandwhatitisthattheyshoulddoasfarasdoingthatself,likegoingintotheirselfandsaying,okay,whatisitthatIwanttobe,IguessasamanagertomyteamandwhatisitthatIcandotohelpmakemyteamfeel
02:07
AndwhatisitthatI'mgoodatwhatI'mnotgoodattypesituation.
02:11
Soifyoucanjustkindofgoalittlebitintothatframework.
02:16
Doyouwanttoexplainwhatitlookslike?
02:19
Soagain,I'vealreadystatedanythingthatdealswithcarsIlove.
02:25
Andsothisisactuallythedrive,thisdriveshaftsystem.
02:31
Soithasthefourtiresorthefourwheels,anditactuallyhaslikethereardifferential,thefrontdifferent,thetransfercase.
02:41
Like,itactuallyhasthedriveshaftsystem,thedriveaxlesystem.
02:48
Anditactuallytalksaboutlikehoweachwheelorhoweachaxleworkstogethertomovethecarforwardinaway.
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AndIlookedatitandwaslike,youalreadyinthepreviousmodeltalkedaboutthecar.
03:07
SoIwasalreadylike,excitedbecauseIsawthatfirst.
03:12
ButwhenIsawthis,itwaslike,youcanevenusethisforyourself.
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AndsoIwaslike,ohmygosh,wegotanothercar.
03:20
Andsothat'swhatIloveaboutthisone.
03:24
Okay,sothanksforthatintro.
03:25
Thathelpssoletmebackupalittlebit.
03:30
Inadditiontoteachingstudents,myworkistryingtodemystifystuffandtotakeconceptsthatarereallysquishyandtoughtodealwithandpresenttheminawaythatatleastIhaveamodeltoworkoffof.
03:48
Allofus,like,ifwedon'thaveanyeducationorframeworkintermsofleadership.
03:53
Weknowthatoftentimespeoplegetpromotedintoleadershiproles,buttheydon'thaveanyoftheskillsorthecapabilitiestobethere.
04:00
Theymighthavebeenahighperformer,butitdoesn'tmeanhighperformanceequalsleadershipacumen.
04:08
That'swhatIbasemywholeprogramaroundformystudents.
04:11
That'swhatmylifeiskindoflike.
04:13
IfIcan'tfigureitout,Igotoamodelfirst.
04:16
ThenIknowhowtonavigateittomoveforward.
04:19
Sowhatwehavehere,wehavefourwheels.
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Andeachwheelidentifiesaleadershipattributeoraleadershipconsideration.
04:30
Andthisisintendedforleadersandmanagerstohavehelpthembetterunderstandiftheydeploythesefourpieces,theygetthesefourwheelsmoving.
04:40
They'reprobablymorelikelytoconnectwiththeneedsandtheinterestsoftheirpeople.
04:45
Sowhatarethosefour?
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Sothefirstoneisconsistency.
04:51
Whyisconsistencyimportant?
04:53
Well,whatwedo,andevenyoungandearlyoninourlife,welearntowatchpatterns,andpatternshelpuspredictandanticipatepeople'sbehavioranddecisions.
05:06
Sowhenyouhaveateam,consistencyisimportantbecausewhatitdoes,inaway,isifyou'reconsistent,itempowersyourpeopletounderstandhowyoumightreacttobothgoodnewsandbadnews.
05:20
Now,I'mnotsayingthatyou'renotcrunchyorkindofajerkifyou'recrunchyorajerk,consistentlycrunchyorajerk.
05:29
That'swhatI'mtryingtosayisthatdon'tkindofebbandflowlikenicestpieatonepointwhenthingsaregood,butthenflyoffthehandlewhenthingsarebad.
05:40
Like,trytomanagethatsothatyou'reconsistentlyatthatsameenergylineforthemostpart,generallyspeaking.
05:46
Becausewhatitdoesisithelpspeopleunderstand.
05:49
Look,Imadeamistake.
05:51
MaybeIbrokesomethingonacarthatI,youknow,itdoesthoselittleplastictabsandremovingthedashandnowitwon'tstaybackon.
06:00
So,andIhavetoadmittoitbecauseitsomeone'sgoingtofigurethisout,thatwhenit'sfloppingaroundwhentheairconditionerisgoing.
06:08
SoifIfeellikemybossisgoingtochewmeoutandthrowmeunderthebusandbullymeandbelittleme,Imighttakethechancetohavingadissatisfiedcustomerandhopefullytheygetofftheshopfloor,theygetitoutofthelotandtheytakeitandtheydon'tlearnaboutituntilmonthsdowntheroadandthey'renotsurewhathappened.
06:28
Sowhatwe'reessentiallydoingiswe'relikehidingskeletonsintheclosetorsweepingthingsundertherug.
06:34
Whereasifyouknow,atleastRobhasyourbackregardlessandIletyoumakesmallmistakesandwelearnfromthem,youknow,andwetrytominimizethebigmistakes.
06:45
That'salotmoreinvitingwith,especiallywithayoungnewtechnician.
06:50
Likesomeonethat'snewthatisgoingtomakemistakes.
06:53
Weactuallynormalizeit.
06:54
Wetalkaboutitwhenwebringtheminandsay,look,I'vebeen,Iremembermakingmistakes.
06:59
Iknowyoudon'twantto,youwill.
07:02
AndI'mheretohelpandmydoorisalwaysopen,tryingtomakeitinviting.
07:05
Soconsistencyisthefirstone.
07:07
Thenextone'saccountability.
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Andwhatthatmeansishelpingpeopleremainaccountable.
07:14
Sowe'veallworkedinworkenvironmentswheresomeonegetsawaywithnondesirable.
07:20
Youknow,weusedtocallitmurder.
07:23
Notthebest,butthey.
07:25
Yeah,yeah,butthey'renot.
07:29
Maybethey'recuttingcorners.
07:31
They'redoingsomethingorcominginlateandtherestofthestaffhastopickuptheirslack.
07:35
Whateveritis,theleader'snotholdingapersonaccountableortheentireteamaccountable.
07:41
Youhavetokeepthatinmind.
07:42
Youhavetoholdeveryoneaccountablethesamethatyoujustdon'tpick.
07:47
Well,I,I'mmorecomfortabletalkingtoJasmine,soI'mgoingtoholdheraccountablemorebecauseofthat.
07:53
That'snotrighteither.
07:54
Butwhathappensiswetrainpeopleonhowtheybehavebasedonhowtheywatchusholdotherpeopleaccountable.
08:02
SoifIamnothavingdifficultconversationswithsomeoneandnotholdingthemaccountableforwhenthey'relateormakingmistakes,thentheotherstaffstartstolookatthisandgo,huh,well,Robdoesn'thaveabackbone.
08:18
MaybeI'mgoingtostarttakinglongerlunchesorcallinginsickmoreorcuttingcornersonmyjoborwhateveryouwanttocallit.
08:29
Soaccountabilityisahugefactorfororganizations.
08:32
Theotherthingisthebyproductofthis.
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WhenyoudoholdpeopleAccountable.
08:38
Accountableisthatyou'remorelikelytogeneratetrust.
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Andthatseemscounterintuitive.
08:43
Peoplewouldbelike,well,no,ifI'mholdingpeopleaccountable,peoplewon'ttrustme.
08:48
Ithinkweareourownbiggestcriticsandweknowwhenwe'reskirtingcorners,we'recuttingcorners.
08:56
NowIdon'tholdyouaccountable,andyouknow,youcutthecorner,andIknowyoucutthecorner.
09:01
Thaterodesyourconfidenceinme.
09:03
Iterodesyourrespectinme.
09:05
Orevenyourconfidencein.
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Becauseit'slike,ifyou'regoingtoletmeskirtaroundthis,exactlyhowmanyotherthingsandhowmanyotherthingsareyouallowingeverybodyelsetoskirtaround?
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Thatiswaymoreimportantthanmejustcominginlate.
09:22
Soaccountabilityandconsistencyarekeyandhuge.
09:25
Oneoftheothertires.
09:28
Wetalkedaboutthatinmotivation.
09:30
It'sthesamethingistrueforpeopleintheworkplace.
09:32
Theyneedconnection.
09:33
Theyneedtohaveaconnectionwithasupervisor.
09:35
Doesn'thaveto,likeIsaid,doesn'thavetobesuperemotional.
09:38
ButIrecognizeyouforwhoyouare.
09:42
EarlierIsaidIneedtohandleeveryonethesameasitrelatestoaccountability.
09:47
SamemeansrelativetothepersonI'mworkingwith.
09:50
Samemeansconsistentenergyacrossallpeople.
09:55
ButhowIconnectwithyoumightbealittlebitdifferentthanhowIconnectwithFredandthatmessagingthatoccurs.
10:02
Samethingwithcheckinginonacar.
10:04
HowIcheckinwithFredwouldbedifferentthanyouwouldbedifferentthanRenee.
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Soconnectionissuperimportant.
10:11
Thelastitemissafety.
10:13
Andweoftenthinkaboutthisasphysicalsafety.
10:15
Butwhatwe'vedoneiswe'vedoneareallygoodjobmonitoring,likewithosha,physicalsafety,ppe.
10:23
WhatI'mtalkingabouthereisactuallypsychologicalsafety.
10:26
Andwhatpsychologicalsafetyis,isfeelingsafe,feelingsecure,feelinglikeyoucouldspeakupandshareadissentingopinionwithoutbeingheld.
10:43
WhatwasIgoingtosay?
10:45
Withoutbeingthrownunderthebus,without.
10:48
Being,oh,mygosh,you'regettingintroubleforit.
10:54
Thatwasthewordthatwasonmytongue.
10:56
It'sbeenalongdaywithoutretribution,withoutbullying,without,youknow.
11:00
Andyou'vebeeninorganization,retaliation.
11:05
You'veseenpeopleinroomssay,hey,anyoneelsehavinganopinionrightnoworanideahowweshouldhandlethis?
11:11
Andnoonewantstospeakupbecausetheyknowthatthatsupervisorisgoingtolayintothemorgoingtomakefunofthemorwhatever.
11:18
AndthatisLowpsychologicalsafety.
11:21
Sowhenwepackagethosefourthingstogether,ifIcouldhaveamanager,practice,consistency,accountability,connection,andpsychologicalsafety,mypeoplearegoingtobebetteroff.
11:34
Andwhathappensisalongthedrivetrain.
11:36
That'sthemiddlesectionthere.
11:39
Wehavefourotherelements.
11:41
Weenjoymeaningfulwork,compassionandvulnerability.
11:45
Andthosearethehumanessence,thosereallyhumanaspectsofpeople.
11:49
Andthosearethethingsthatarereallygoingtomaketheworkgetdoneandgetdonewell.
11:54
ThatIwantyoutohavejoyintheworkplace.
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Youcan'thavejoyifI'mnotconsistent.
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I'mnotholdingpeopleaccountable.
12:01
I'mnotconnecting,andthenI'mnotcreatingpsychologicalsafety.
12:05
Youalsohaveanappreciationforvulnerability.
12:08
Ineedtobevulnerable.
12:10
Youwillbevulnerable.
12:11
Andwetendtolevelupwitheachotheraswestarttoseethat.
12:14
Andthat'swhatrelationshipsarebuiltupon,vulnerability.
12:17
ButalsotrustintheworkplaceisifIdisclose,look,I'mhavingatoughweek.
12:23
Anyoneelsehavingatoughweek?
12:25
Iknowwehada,youknow,welostpowerorwhatever,andthenwe'rebehindandwe'restrugglingtokeepup.
12:31
It'sjustbeentoughonme.
12:32
Anyoneelsefeelingprettybeatenup?
12:34
There'snothingwrongwiththat.
12:35
Andhavingthatwithyourstaffasaleader,you'reconnectingwiththem.
12:39
You'resharingthe,theemotionalloadoftheexperience.
12:45
Well,anditshowsthatbasicallyyouunderstandthattheymightbegoingthroughthesamestrugglesbecausewhatifitwashardonyouandyou'restrugglingwithittoo.
12:56
You'realsoamanager.
12:58
Thinkmanagersforgetthatthey'rehumans,too.
13:02
Andtheyalsoneedshouldersto,youknow,kindofleanonaswell.
13:08
Thatdoesn'tnecessarilymean,like,puteverythingonyouremployee'sshoulders,butyoucansharebackandforthideaslike,hey,wasthishardforanybodyelse?
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BecauseIkindoffeellikeitwashardforeverybody.
13:23
Andifthat'sthecase,y'allcanhaveanopencommunicationaboutthat.
13:28
Itdoesn'tmeanwejustshutup,closedownshopfortheday.
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Itjustmeansthatwe'resharingandwe'reconnecting.
13:36
15minutemeeting,youknow.
13:40
Weactually,withourclients,whenwedoworkshops,wedoanemotioncheckin.
13:45
Andsothere'sthisthingcalledamoodometer,andthere'sabout100emotions.
13:50
And,youknow,farsidesarered,green,blue,yellow.
13:58
Andwhat,whathappensisasyoumovetowardsthecenter,thecolorschange.
14:02
Butwecheckinwithpeopletoseehowthey'refeelingtoday.
14:05
Like,howareyoufeeling?
14:06
Picktwoemotionsandit's.
14:08
Youcouldbe,I'mhappyandstressed,orI'manxiousandglum.
14:16
Ithelpsyoureadtheroomsoyouknowhowtohandlethenextsteps.
14:21
Soifyourteamissuperstressed,maybeIneedtochangeitupandlightenthemood.
14:26
MaybeI'mgonnabringindonuts,putsomemoremusicon.
14:28
We'lljustlightentheatmosphereherebecausepeoplearedealingwithsomeheavy,heavystuff,right?
14:34
Soit'sjustawaytoconnectwithpeople.
14:36
Ialsoknowinmystaffandmypeople,myclientswill.
14:41
They'lldoacheckin,andthenifsomeone'sredandthey'reangry,it'snotagoodtimetohaveadifficultconversationwiththem.
14:48
Tomorrow,I'llcomebacktothem.
14:50
Soanyway,gettingbacktoour.
14:53
Ourmodelhere,also,don't.
14:55
Don'ttellthem,oh,youcanonlyhavetwominutestoyourself,becauseIcanprobablygonnaworsentheirmood.
15:03
Imean,obviouslydon'ttellthemthat.
15:06
Takeasmuchtimeasyouneedbecausetheymaynotgoback.
15:10
Letthemknow,like,hey,ifyoutakealittlebitmorethanfiveminutesbecauseyou'restillnotoverit,cometalktoussowecantalkthroughthissituationandactuallylistentothem.
15:23
Donotjustbelike,okay,getbacktowork.
15:25
Yeah,orwhydon'tyou.
15:27
Whydon'tyoutakeyourlunchnow?
15:28
Becauseitgiveyoumoretimejusttopullyourselftogether,youknow,something.
15:34
Orlike,oh,hey,weseeyou'reclosetoyourbreak.
15:43
Okay,sothelasttwofeaturesarecompassion,becauseIthinkwewantcompassionatepeopleinourlife.
15:49
Wewantpeopletobeempatheticandtounderstandtheydon'tnecessarilyhavehadtoliveinourshoes,butthey.
15:56
Whatwewantarepeopleto.
15:58
Toatleastacknowledgethat,hey,at.
16:01
Attheveryleast,Idon'tknowwhatyou'regoingthroughoryou'reexperiencing,butIknowthisistoughonyou,soI'mhereforyou,right?
16:09
Andgivesthemthatspace.
16:10
Andthenthelastoneismeaningfulwork.
16:12
Justlikejoy,meaningfulworkisimportantthatpeopleneedtofeellikeit'sinlinewiththeirvalue,theirgoals.
16:20
It'shelpingthemaccomplishwhattheywantinlife.
16:23
Partofworkismoney,right?
16:25
Sowecanliveandhavesomefun.
16:27
Butthat'snotallofIt.
16:29
I'lltellyou,Ididn'tsharethiswithyou.
16:32
IboughtaAngieandIboughta2016FordTransit,extratall,15passengervanbustypeofthing.
16:42
DuringCOVIDIguttedit.
16:44
SheandIgutteditandrebuiltitintothiscamperthathasfullelectricity,refrigerator,sink,watersystem,electricawning,allthisthing.
16:55
BecauseIloveworkingwithmyhands.
16:59
Andsothatwasmeaningfulworkforme.
17:01
Idoalotof,like,talkingandteachingstuff,whichIlove.
17:04
It'sfun,butIliketoseethefruitsofmylabor.
17:09
Itookthingsandproblemsolvingandfiguringthingsout.
17:14
AndIsuspectthere'salotofpeopleinyourfieldthattheyenjoyworkingwiththeirhands,so.
17:19
Solet'snottakethatawayfromthem.
17:21
Let'snoterodethatexperience.
17:23
Thatsomethingtheylovewiththestressandthedramaofbeingajerk.
17:30
Orlike,don'ttrytoderailpeople'sexperiencesbecauseyoufeellikeoneofthe.
17:38
Justrealquick,oneofthethingsthatIwasalwaysgettingwheneverIwasaclaimsadjusterisIwouldanswerthephonesandthepeopleIwastalkingtowouldalwayssay,oh,Yeah,Igot20yearsexperienceknowinghowtoworkonacar.
17:53
AndI'mlike,okay,well,Iknowhowtoworkonthesamecar,andIactuallyworkedforthemanufacturerandknowwhatyoudidwasincorrect,andthatdoesn'twork.
18:05
Youhavetheseconversations,butthenyouturnaroundandthemanagerskindofdothesameexactthingtoyou.
18:13
Andit'sasifallthehardworkthatyoujustdid,alloftheknowledgethatyouinquiredthroughoutyourcareerdidn'tmatter.
18:25
Itdidn'tmatterthatyoutooknewwhattheyweretalkingaboutorwhattheyweredoing.
18:31
AndsoIfeellikewithmanagers,theytendtonot.
18:37
Theytendnottojuststeponyourtoes,buttheytendtojustthroweverythingthatyouknowoutofthewaybecausemaybethat'snot.
18:47
That'snotwhattheybelieveatthatpoint,orit'sahardconversationthatyou'regoingtohavetohavewiththeminaway.
18:57
Becauseattheendoftheday,weareallhumanandweareall.
19:02
Weallsuccumbtodifferentstressors,pressures,behaviors,andeven.
19:07
Eventhemostawfulperson.
19:09
That'sa,That'samanifestationofsomeoftheroughthingsthatthey'reworkingthroughintheirlife.
19:14
AndsoIthinkit'simportantforUstoalwayshavealittlebitofgraceandspaceinourheartforpeople,becauseallofustakeourturnsatnotbeingthebestversionsofourselves.
19:28
Andit'simportantthatwehaveacommunityaroundustocatchus,tohelpus,tosupportus,tomaybelendusahand,becauserightnow,Ijustcan'tdoit.
19:41
Andwealsohavetounderstandthatsuckydaysareapartoflife,youknow,andalso,youknow,suckycallsorsuckyclientsor,youknow,justunderstandingthateverybody'sgoingtohaveabaddayandthenextdaycouldbegreat.
20:00
Ormaybeyouhavetowaitanothermonthbecausetherearetimeswherethatsuckydayturnsintoasuckymonth.
20:09
Butbeingokaywiththatandalsohavingagameplanforwhenyougetoutofthatsuckymomentandbeingabletohave,likeyousaid,thatcommunitytocomebackandsay,okay,listen,thismonthwassucky.
20:24
Whatarewegoingtododifferentinthenextmonthwhenyou'renotinthatsuckypositiontodowhat'sright,togetprepared,togetready,becauseyouknowyou'regoingtohaveasuckymonth.
20:39
Nextmonthwe'regoingtodowell.
20:42
Yeah,don'tjustsaywe'regoingtodowell.
20:46
Whatistheactionbehindit?
20:48
Orwhatisthegoalthatwecandoandkindofpivottodoingbetter?
20:59
Yeah,everybodylikesthewordpivotbutdoesn'tknowhowtopivot.
21:03
We,youknow,weknowthatpeopledowellwith.
21:08
Whetherit'sventing,therapy,counseling.
21:12
Themomentwemovesomethingoffourchest,it'sincrediblyempoweringforusinmanyinstances.
21:20
Like,youcouldendthemonth.
21:21
Andanactivitywedowithstudentsandclientsiscalledstart,stop,andcontinue.
21:26
Youknow,whatisitaboutwhatwe'redoing,whetherit'sjustthislastmonthoringeneral,thatwe.
21:35
What'ssomethingthatwe'vebeendoingthatwewanttocontinuethat'sworkingandwhat'ssomethingthatwewanttostop?
21:41
Andweasacommunityworkthroughthoserulesandthoseconversationstodeterminewhat'sourbestviableplanforward.
21:49
And,youknow,kindofliketraditions,notalltraditionismeanttoliveforever.
21:55
Andsowemightmakeadecisionintheworkplacetotrysomethingout,anditmightJustrunaquarterandit'slike,youknowwhat?
22:01
Thisisjusttoomuchheavylifting.
22:03
Thisisnotworkingforus.
22:05
It'stimetosunsetthispieceandlet'sgoontosomethingelse.
22:09
Wedon'tneedtobetiedandlockedintoeverything.
22:14
Andthenfromthere,compassion,support,vulnerability.
22:21
Thesethingswillhelp,willhelpusbebetterhumansandcommunitymembersofeachother.
22:27
AndImean,that'sevenclosetowhatItoldyouaboutearlieronouroutsideofthemeeting,whichwaswhatIdo,whichisdoit,critiqueit,fixandrepeatisexactly.
22:42
Sometimesyougottofigureoutwhatisworkingandwhatisnotworking.
22:46
Whetherornotyoubumpedyourheaddoingitthehardwayorwhetherornotyoudidlistentotheadviceandnotbumpyourheadthehardwayandjustgoingandmovingforwardbecauseeverybody'sdifferentandyoudon'tknowwhatisgoingtoworkuntilyoutryit.
23:06
Sowithallofthis,whatis.
23:10
Ialwaysaskeveryguest,whatistheirbiggestpieceofadvicethatyouhave?
23:16
Forsomeonewhoiseitherstrugglingwithtryingtocometotermswithanything,orjustwiththistopicingeneral,whatisoneofyourbiggestpiecesofadvice?
23:33
Andthatcouldincludebeingastudentofleadership.
23:37
Thatcouldbejustalifelonglearner.
23:40
Youknow,tuneintoeverypodcastyouputout,youknowwhatImean?
23:45
Therearedirectbenefitstousbeingcuriousandtheyhelpmakeusmoreselfawareorthey,ithelpsusbecomemoreselfaware.
23:55
Andcuriositybreedspatience.
23:58
Peopleneedtobecuriousandbepatientmore.
24:02
Curiosityhelpsustoconnectwithpeoplethataredifferentthanour.
24:05
Ormaybewhatthey,theymightlookdifferentthanus,butafterconnectingwiththem,youlearnthatyouhavealotincommon.
24:11
So,youknow,justthisgrowthmindsetconcept,learnermindset,becurious,don'tstoplearning.
24:20
Findsomethingtodo,evenifit'ssomethingtotallyoutofrightfield.
24:24
Itookourfamily,wegotscubadive,scubacertifiedthissummer.
24:28
SomethingIalwayswantedtodo.
24:29
OneofthethingsthatIlearnedearlyonisinordertobeagoodteamteacher,Ineededtobeagoodstudent.
24:35
AndsoeventhoughIwasteachingatauniversity,Iwasstilltakingcourses,whetherit'sattheuniversityorsomewhereelse.
24:42
Practicebeingastudent.
24:43
Sopracticewhatit'sliketobenew,unknown,learn.
24:47
Kindoflikebuildingmyvan.
24:50
Learnedit,workedonit,developedit,madesomemistakes,bledalittlebit.
24:54
Butyouknow,intheend.
24:56
Prettyawesomeworkproductthereintheend.
25:02
Read,listenandexplore.
25:06
Andwiththatbeingsaid,howcaneveryonefindyouiftheyhaveanyquestionsoriftheyreallywanttoworkwithyou?
25:15
Okay,soourcompanywebsiteiswww.black,
25:20
theColorriver,thentheletterPandthentheletterM.
25:25
Soit'sessentiallyBlackRiverPerformanceManagement,butit'sBlackriverP&Mdotcom.
25:31
Yougetonthatpage,you'llhaveanopportunitytosubscribetoourmonthlynewsletterwherestufflikethiscomesout,podcastscomeout,thingslikethat.
25:38
YoureadaboutsomeoftheblogsIwrite.
25:40
Butonceyou'reonthatpage,you'llfindouremailaddressandyoujustreachouttousandyouhavequestions.
25:45
AlsoonLinkedIn,ifyou'reonLinkedInunderRoborRobert,andthelastnameisspeltlikelionLION.
25:52
SoRobLeoneonLinkedInandyoushouldbeabletofindmeandconnectwithmethere.
25:59
Andwe'llalsohavethepicturesandeverythingoftheframeworksthatwewerejusttalkingaboutbecauseagain,Ilove,love,love,lovethepictureoftheframework.
26:12
Itactuallymakesalotofsensetome.
26:15
Sowheneveryouactuallydescribedit,itactually,I'mavisuallearnerandaphysicallearner,sothatactuallyhelpedmeinsteadofjustlisteningtoit.
26:26
Sothatwasanamazing,Iguess,pictureofwhatyouweresaying.
26:32
Butyeah,thankyousomuchforbeingon.
26:37
Andhonestly,Iprobablycan'twaittohaveyouonagain.
26:42
Idon'tknowwhatelseyou'regoingtocomeoutwith,whatelsewe'regoingtotalkabout,butI'mabsolutelygoingtohaveyouonagain.