Continuous Improvement: Build a Shop That Never Stops Getting Better [E223] - Chris Cotton Weekly Blitz

Chris Cotton dives into the essential principle of continuous improvement for auto repair shops, emphasizing that great shops are built and rebuilt consistently. He discusses the importance of creating a culture of ongoing development, setting ambitious growth goals, and implementing practical systems like weekly team meetings and one-on-ones. Cotton also highlights the value of outside coaching and training, encouraging shop owners to seek constant small improvements. With actionable insights and a focus on accountability, this episode provides a roadmap for shops aiming to thrive in a competitive market.