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#DC20 Interbrew Series feat. Jonathan Dawson

#DC20 Interbrew Series feat. Jonathan Dawson

Car Guy Coffee Sep 07, 2023 18 min
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About this episode

Jonathan Dawson joins the Car Guy Coffee Podcast to discuss the importance of creating a fun and engaging atmosphere in automotive sales. He emphasizes the concept of 'infotrainment'—combining information and entertainment to enhance customer experiences. Dawson shares insights on how to activate the brain's desire to spend by making interactions exclusive and enjoyable. The conversation touches on the significance of relationships over revenue, and how transparency and education can lead to loyal customers who willingly pay for exceptional service. The episode is filled with practical advice for dealers looking to elevate their sales approach.

Topics: customer experience infotrainment sales psychology relationship building entertainment in sales exclusive experiences transparency in sales education for customers CRM technology
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