{"version":"1.0.0","episode":{"title":"Dory Carlin Says Bad Management is KILLING Good Techs","url":"http://getcarcurious.com/episodes/dory-carlin-says-bad-management-is-killing-good-techs","audioUrl":"https://media.transistor.fm/d0d635e7/43360462.mp3","description":"\n        Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs.  Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff is joined by Dory Carlin, co-owner of a two-bay independent shop in Western Pennsylvania. Dory shares his unconventional journey into automotive repair, reflecting on lessons learned from both good and bad management throughout his career at dealerships. They discuss the challenges of growing a small shop, emphasizing the importance of valuing diagnostic expertise and standing firm on pricing, and touch on the evolving roles and support needed for young technicians entering the trade. 00:00 Jeff can't take the heat!06:20 Valuing the Auto Industry Fairly13:02 Reflections on Childhood Acquaintances19:32 Dealership Dynamics and Challenges25:55 Customer Choice in Service Quality27:16 Shop Owners' Part Choices Critique34:11 Luxury Brands Use Flat Rate42:18 \"CSI: The Imaginary Priority\"44:43 Success Depends on Team Dynamics51:07 Collaborative Learning Boosts Business58:00 Customer Satisfaction: Word-of-Mouth Impact01:00:35 Public Transit: A Modern Solution01:05:34 Closer Job for Family Time01:12:04 \"My Ex-Girlfriend, My Wife\"01:17:51 Industry Dynamics and Control Shift01:25:31 \"Vehicle Repair Access Concerns\"01:27:27 Tesla: Pioneering Car Subscription Features01:33:51 Hiring Biases Against Young Workers01:39:14 Car Troubleshooting Conversation01:45:27 \"Navigating Automotive Service Rates\"01:50:18 Car Sales: Prioritize Quality and Integrity01:57:35 Understanding Trauma in Different Professions\nFollow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232\n      "},"annotations":[{"startTime":3055.92,"endTime":3061.92,"type":"car","title":"Toyota Tacoma","url":"/cars/toyota/tacoma","image":"https://upload.wikimedia.org/wikipedia/commons/c/ca/Second_Gen_Toyota_Tacoma_on_Snowy_Mountain_-_2019.jpg","quote":"...ey just stuck a video yesterday that was a Toyota Tacoma squeak noise and it ended up being what he found ...","canonicalId":"car:toyota:tacoma","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Noah Wulf (CC BY-SA 4.0)"}},{"startTime":3771.04,"endTime":3777.36,"type":"car","title":"Ford Ranger","url":"/cars/ford/ranger","image":"https://upload.wikimedia.org/wikipedia/commons/2/28/Ford_Ranger_%28T6%2C_P703%29_Wildtrak_IMG_7320.jpg","quote":"...now for six months. Oh my God. He had an old Ford Ranger and we scrapped it because it was not where the t...","canonicalId":"car:ford:ranger","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Alexander-93 (CC BY-SA 4.0)"}},{"startTime":3782.88,"endTime":3789.6,"type":"car","title":"Hyundai Accent","url":"/cars/hyundai/accent","image":"https://upload.wikimedia.org/wikipedia/commons/a/ad/00_HYUNDAI_ACCENT_WIT_1.jpg","quote":"...as this little, I don't know, probably a 14 or 13 accent Hyundai. Now, Canadian accent is not at 14, you k...","canonicalId":"car:hyundai:accent","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Benespit (CC BY-SA 4.0)"}},{"startTime":4711.52,"endTime":4716.64,"type":"car","title":"Nissan Murano","url":"/cars/nissan/murano","image":"https://upload.wikimedia.org/wikipedia/commons/2/2e/25_Nissan_Murano_Platinum.jpg","quote":".... That was a, that was timing chains and a Nissan Murano. And it's a big job. You have to drop the engine ...","canonicalId":"car:nissan:murano","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"HJUdall (CC0)"}},{"startTime":4850.0,"endTime":4854.88,"type":"car","title":"Nissan Frontier","url":"/cars/nissan/frontier","image":"https://upload.wikimedia.org/wikipedia/commons/c/c8/2018_Nissan_Frontier_SV.png","quote":"...fucking bank. What a surprise. It's a leader in a frontier and they put it in the wrong bank. Like they got ...","canonicalId":"car:nissan:frontier","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"LukaCali (CC BY-SA 4.0)"}},{"startTime":5167.68,"endTime":5176.72,"type":"car","title":"Jeep Wrangler","url":"/cars/jeep/wrangler","image":"https://upload.wikimedia.org/wikipedia/commons/a/a7/JEEP_WRANGLER_%28JL%29_China.jpg","quote":"...t even clear, like if I go into a newer 2021 Jeep Wrangler, right? I can't even go in and clear codes now wi...","canonicalId":"car:jeep:wrangler","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Dinkun Chen (CC BY-SA 4.0)"}},{"startTime":6776.24,"endTime":6781.6,"type":"car","title":"Dodge Dakota","url":"/cars/dodge/dakota","image":"https://upload.wikimedia.org/wikipedia/commons/6/6b/06-07_Dodge_Dakota_RT.png","quote":"...he rivets right off. But the, you know, the Dodge Dakota ball joint recall, we'd do them in 12 minutes lik...","canonicalId":"car:dodge:dakota","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"MercurySable99 (CC BY-SA 4.0)"}},{"startTime":6959.84,"endTime":6965.52,"type":"car","title":"Ford Escape","url":"/cars/ford/escape","image":"https://upload.wikimedia.org/wikipedia/commons/6/69/FORD_ESCAPE_%28CX482%29_China.jpg","quote":"...ook at that and see it. I remember the first Ford Escape all later I did, I took so long thinking that the...","canonicalId":"car:ford:escape","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Dinkun Chen (CC BY-SA 4.0)"}}],"speakers":[{"id":"s1","name":"Jeff Compton","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/dory-carlin-says-bad-management-is-killing-good-techs/transcript.vtt","type":"text/vtt"}]}