{"version":"1.0.0","episode":{"title":"Feeling Burnout? Hear How to Manage It and the Expectations of Customers in Auto Repair","url":"http://getcarcurious.com/episodes/feeling-burnout-hear-how-to-manage-it-and-the-expectations-of-customers-in-auto-repair","audioUrl":"https://media.transistor.fm/5d5a05f3/a26d7246.mp3","description":"\n        Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs.  Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREFind The Institute for Automotive Business Excellence Jimmy Lea and Mark Sewell are from the Institute for Automotive Business Excellence. Mark emphasizes the importance of setting clear expectations with customers to prevent dissatisfaction and reduce advisors' stress. The discussion further highlights the significance of maintaining personal relationships in customer service rather than relying solely on technology.00:00 Career journey from demos to coaching and training.06:34 Successful salesman became corporate trainer, teaching fundamentals.13:46 Trying to reduce costs, can't understand why.17:26 Technical team ensures tire specifications aren't modified.24:30 Technician advocates for durable, cost-effective car repairs.28:25 People enjoy activities without understanding mechanics.35:19 Production incentives fail due to inadequate solutions.41:25 Decide between fixing the car long-term or short-term.43:32 Lack of empathy due to no prior consultation.48:41 Industry grind deters shop owners' children's involvement.52:12 Set code allows advisors and technicians autonomy.01:02:11 Ensure everyone is clear about the next steps.01:02:42 Avoid waiting; review and confirm process details.01:08:32 Engagement requires active communication, not passive waiting.01:15:14 Jimmy helps with objection-handling techniques.01:19:07 Comment, share, and download podcast weekly, thanks.\nFollow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232\n      "},"annotations":[{"startTime":899.0,"endTime":899.0,"type":"car","title":"Tesla Model 3","url":"/cars/tesla/model-3","image":"https://upload.wikimedia.org/wikipedia/commons/5/5f/2024_Tesla_Model_3.jpg","quote":"... Like, I mean, that's right. It's a Tesla, right? Model 3. Yeah.","canonicalId":"car:tesla:model 3","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Lcaa9 (CC BY 4.0)"}},{"startTime":952.0,"endTime":986.0,"type":"car","title":"Plymouth Prowler","url":"/cars/plymouth/prowler","image":"https://upload.wikimedia.org/wikipedia/commons/f/fb/%2797-%2700_Plymouth_Prowler_%28Cruisin%27_At_The_Boardwalk_%2710%29.jpg","quote":"... the Chrysler reference. They're bringing me in a prowler on a Saturday that has a flat tire. And they've a...","canonicalId":"car:plymouth:prowler","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Bull-Doser (Public domain)"}},{"startTime":2362.0,"endTime":2370.0,"type":"car","title":"Chevrolet Sonic","url":"/cars/chevrolet/sonic","image":"https://upload.wikimedia.org/wikipedia/commons/7/7a/2012_Chevrolet_Sonic_%28US_preproduction%29_-_Flickr_-_skinnylawyer.jpg","quote":".... So quite recently here, my daughter got a Chevy Sonic. Oh, yes.","canonicalId":"car:chevrolet:sonic","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Wikimedia Commons / CC BY-SA 2.0"}},{"startTime":2434.0,"endTime":2458.0,"type":"car","title":"Chevrolet Equinox","url":"/cars/chevrolet/equinox","image":"https://upload.wikimedia.org/wikipedia/commons/a/ad/Chevrolet_Equinox_Back_P4250865.jpg","quote":"...ke somebody might come in and say, I have a Chevy Equinox or I have a Chevy with an ecotec in it. Right. An...","canonicalId":"car:chevrolet:equinox","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Wikimedia Commons / CC BY-SA 4.0"}},{"startTime":2549.0,"endTime":2570.0,"type":"car","title":"Kia Soul","url":"/cars/kia/soul","image":"https://upload.wikimedia.org/wikipedia/commons/6/6d/2020_Kia_Soul_First_Edition_EV_Front.jpg","quote":"... I loved. I literally had a lady buy a little Kia soul with a knocking engine. And the Kias have that Wa...","canonicalId":"car:kia:soul","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Vauxford (CC BY-SA 4.0)"}},{"startTime":2549.0,"endTime":2570.0,"type":"car","title":"Toyota Corolla","url":"/cars/toyota/corolla","image":"https://upload.wikimedia.org/wikipedia/commons/3/30/2006_Toyota_Corolla_%28my_parents_car%29_%2848778859046%29.jpg","quote":"...Davidson at home that, like, I drive a crappy old Corolla. But that Harley is where I have my fire for my p...","canonicalId":"car:toyota:corolla","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Matthew Paul Argall from Australia (CC BY 2.0)"}},{"startTime":2644.0,"endTime":2673.0,"type":"car","title":"Pontiac Sunfire","url":"/cars/pontiac/sunfire","image":"https://upload.wikimedia.org/wikipedia/commons/5/5b/%2795-%2799_Pontiac_Sunfire_Convertible.jpg","quote":"...nd way back, drove away in a brand new shiny 2002 Sunfire. She had the car three days and it wouldn't start...","canonicalId":"car:pontiac:sunfire","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Bull-Doser (Public domain)"}},{"startTime":3571.0,"endTime":3602.0,"type":"car","title":"Byd Seal","url":"/cars/byd/seal","image":"https://upload.wikimedia.org/wikipedia/commons/6/60/2022_BYD_Seal.jpg","quote":"...brakes on your truck, and we notice that the rear seal is starting to leak. Okay, what does that mean? W...","canonicalId":"car:byd:seal","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"User3204 (CC BY-SA 4.0)"}},{"startTime":3571.0,"endTime":3602.0,"type":"car","title":"Ford F150","url":"/cars/ford/f-150","image":"https://upload.wikimedia.org/wikipedia/commons/a/ae/2021_Ford_F-150_%28fourteenth_generation%29_front_view_01.png","quote":"Yep. Ford F150. Okay. Okay. A couple hours later, you get a phon...","canonicalId":"car:ford:f-150","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Gold Pony (CC BY 3.0)"}},{"startTime":3854.0,"endTime":3863.0,"type":"car","title":"Toyota A90","url":"/cars/toyota/supra","image":"https://upload.wikimedia.org/wikipedia/commons/5/56/2019_Toyota_Supra_NASCAR_Xfinity_Series_Race_Car_front%2C_NYIAS_2019.jpg","quote":"I get it. I get what? And I talk to shops. Oh my. I'm. My DVIS. I'm a 90% approval rate on all my DVI's. All I do is just send the DVI. Boop. Boop, boop.","canonicalId":"car:toyota:supra","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Wikimedia Commons / CC BY-SA 4.0"}}],"speakers":[{"id":"s1","name":"Jeff Compton","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/feeling-burnout-hear-how-to-manage-it-and-the-expectations-of-customers-in-auto-repair/transcript.vtt","type":"text/vtt"}]}