{"version":"1.0.0","episode":{"title":"Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063]","url":"http://getcarcurious.com/episodes/feelings-don-t-fix-cars-action-over-emotion-in-shop-leadership-rr-1063","audioUrl":"https://episodes.captivate.fm/episode/cdb26b7c-8225-4ca7-bd12-63e24dd6d7e7.mp3","description":"Thanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nWatch Full Video Episode\n\nTonnika Haynes, owner of Brown’s Automotive in Chapel Hill, North Carolina—a family business founded by her father, William Brown, in 1980—joins us for a conversation recorded live at the ASTA Conference in Raleigh, NC. Together, we explore the powerful and defining mentorship that shaped both her leadership and her legacy.\n\nTonnika shares that she never worked for her “dad,” she worked for William Brown, the business leader. That separation became clear when, early in her ownership, she faced her first major crisis: losing a key employee.\n\nWhen she called her father for guidance, it wasn’t “Dad” who picked up; it was William Brown. His advice was blunt but transformative. Instead of sympathy, he challenged her: “What would you do if they got hit by a bus?  You can’t sit in it, move forward.”\n\nIt was a defining moment that taught her the importance of separating emotion from action. As William often reminded her:\n“We don’t have time for feelings right now. We have time for fact and action.”“Feelings don’t fix cars. Facts and movement fix cars.”\nThis heartfelt episode highlights the power of tough love, mentorship, and maintaining emotional discipline in business. Tonnika's story is a testament to how strong roots and even stronger lessons can prepare the next generation to lead with both heart and backbone.\n\nTonnika Haynes, Browns Automotive, Chapel Hill, NC\n\nhttps://astausa.org/pages/asta-expo\n\nThanks to our Partners, NAPA Auto Care and NAPA TRACS\n\nLearn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care\n\nNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/\n\nConnect with the Podcast:\nFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Follow on Twitter:https://twitter.com/RResultsBizVisit the Website:https://remarkableresults.biz/Join our Insider..."},"annotations":[{"startTime":791.7,"endTime":793.2,"type":"brand","title":"Volvo","url":"/glossary/volvo","quote":"I love the smell of that Volvo. Our listeners are listening to this and saying-","canonicalId":"brand:volvo","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Volvo is a Swedish automotive brand known for its focus on safety and durability. The brand has a reputation for producing reliable vehicles that often feature innovative safety technologies.","simplifiedExplanation":"Volvo is a car company from Sweden that makes safe and reliable cars. They are known for their strong focus on safety features."}},{"startTime":796.6,"endTime":799.6,"type":"brand","title":"Volkswagen","url":"/glossary/volkswagen","quote":"And the smell of a Volkswagen. That's a good smell. VWs? I never smelled a VW.","canonicalId":"brand:volkswagen","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Volkswagen, often abbreviated as VW, is a German automaker known for producing a wide range of vehicles, including the iconic Beetle and the Golf. The brand is recognized for its engineering and design.","simplifiedExplanation":"Volkswagen is a German car company that makes many popular cars, like the Beetle and Golf. They are known for their unique designs and engineering."}},{"startTime":1039.2,"endTime":1044.24,"type":"car","title":"Dacia Breaks","url":"/cars/dacia/break","image":"https://upload.wikimedia.org/wikipedia/commons/0/03/Dacia_Logan_Break.jpg","quote":"...s. Trainees practice real-world jobs, alignments, breaks, diagnostics in a safe, virtual first environment...","canonicalId":"car:dacia:break","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Dacia Break is a station wagon variant of the Dacia 1300, which was based on the Renault 12. It gained popularity for its practicality and affordability, making it a common choice for families and businesses in Europe. Its significance lies in its role as a budget-friendly option in the automotive market during the 1970s and 1980s.","simplifiedExplanation":"The Dacia Break is a type of car that looks like a long version of a regular car, designed to carry more stuff or people. It was popular because it was cheap and practical, making it a good choice for families. It's important because it shows how some cars can be both useful and affordable.","imageAttribution":"Andrew Bone (CC BY 2.0)"}},{"startTime":2185.6,"endTime":2193.2,"type":"term","title":"pressure test","url":"/glossary/pressure-test","quote":"So let's do it properly. We need to do a pressure test and then we'll find out what's wrong with it.","canonicalId":"term:pressure-test","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A pressure test is a diagnostic procedure used to identify leaks in a vehicle's cooling system. By pressurizing the system, technicians can detect where coolant may be escaping, helping to pinpoint issues that need repair.","simplifiedExplanation":"A pressure test checks for leaks in the car's cooling system by adding pressure to it. This helps find out if there are any problems that need fixing instead of just adding more coolant."}}],"speakers":[{"id":"s1","name":"Carm Capriotto","role":"host"},{"id":"s2","name":"AAP","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/feelings-don-t-fix-cars-action-over-emotion-in-shop-leadership-rr-1063/transcript.vtt","type":"text/vtt"}]}