{"version":"1.0.0","episode":{"title":"\"Fewer Leads, More Sales\"– Massive Upsides, Fatal Flaws, and Sobering Reality of AI BDCs | Daniel Kim, Director of Operations at Barnes Crossing Auto Group","url":"http://getcarcurious.com/episodes/fewer-leads-more-sales-massive-upsides-fatal-flaws-and-sobering-reality-of-ai-bdcs-daniel-kim-director-of-operations-at-barnes-crossing-auto-group","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR5980813848.mp3","description":"Today I’m joined by Daniel Kim, Director of Operations at Barnes Crossing Auto Group. His journey from tech entrepreneur to dealership operations leader, the promises and pitfalls of AI BDCs, why he insists his team stay on the phones and much more.\n\n\n\nThis episode is brought to you by:\n\n\n\n1. Widewail - Power your reputation engine with Widewail. Go Google-first. Our approach is proactive: mostly automated, sometimes manual. The perfect blend of high tech, high touch. Do more than generate and respond to reviews; use Voice of the Customer AI to gain insight into what's making your customers happy and what's not. Put your best foot forward with great reviews - because customers buy from those they know, like, and trust. 2,000,000 reviews managed and counting. Ready to see the difference? Visit @ http://www.widewail.com to book your live demo today!\n\n\n\n2. Impel - Impel AI helps you drive loyalty with proactive, personalized service outreach that scales seamlessly. From service milestones to recall alerts and tailored incentives, Impel makes service outreach feel more like a concierge service than marketing. With AI-powered service scheduling via text and email—your team can stop managing calendars and focus on delivering exceptional customer experiences. Future-proof your service drive today. Visit @ https://carguymedia.com/40nWpRj \n\n\n\n3. CDG Dealer Consulting  - The right tech can make or break your dealership—so don’t guess, and don’t go it alone. Backed by insights from 500+ dealerships, CDG Dealer Consulting audits your tech stack, recommends the right products and vendors, and secures guaranteed best pricing. Our team then guides rollout and integration, helping you avoid costly mistakes and hit the ground running. Discover dealership tech that actually works @ http://www.cdgdealerconsulting.com \n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nFor dealers:\n\nIndustry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠\n\nDealership recruiting ➤ ⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠\n\nFix your dealership’s social media ➤ ⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠\n\nRequest to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠\n\n\n\nFor industry vendors:\n\nAdvertise with Car Dealership Guy ➤ ⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠\n\nIndustry job board ➤ ⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠\n\nRequest to be a podcast guest ➤ ⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠\n\n\n\nTopics:\n\n01:00 How did upbringing shape Daniel?\n\n04:01 Why enter the auto industry?\n\n05:41 Founding Orbi: biggest early challenges?\n\n08:09 Current role and responsibilities?\n\n10:38 AI implementation challenges in auto?\n\n16:03 Vendor selection process tips?\n\n21:42 AI in BDC: results?\n\n24:01 AI's role in dealership operations?\n\n41:34 Best AI/data advice for dealers?\n\n\n\nCar Dealership Guy Socials:\n\n\n\nX ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nInstagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nTikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nLinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nThreads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nFacebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nEverything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠"},"annotations":[{"startTime":1006.44,"endTime":1009.56,"type":"car","title":"American Motors Corporation (Amc) Matador","url":"/cars/amc/matador","image":"https://upload.wikimedia.org/wikipedia/commons/c/c4/1974_AMC_Matador_X_coupe_white_Daytona.jpg","quote":"..., AI solution providers that were out there, like Matador, Numa, you know, Podium. And we did a bake off wi...","canonicalId":"car:american:motors corporation (amc) matador","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"CZmarlin — Christopher Ziemnowicz, releases all rights but a photo credit would be appreciated if this image is used anywhere other than Wikipedia. Please leave a note at Wikipedia here. Thank you! (Public domain)"}},{"startTime":2465.32,"endTime":2470.36,"type":"car","title":"Hyundai Palisade","url":"/cars/hyundai/palisade","image":"https://upload.wikimedia.org/wikipedia/commons/4/4f/Hyundai_Palisade_IMG_7301.jpg","quote":"...but service with you. And now looked at a Hyundai Palisade on your website and I want to get to that guy, ri...","canonicalId":"car:hyundai:palisade","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Alexander-93 (CC BY-SA 4.0)"}}],"speakers":[{"id":"s1","name":"Car Dealership Guy","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/fewer-leads-more-sales-massive-upsides-fatal-flaws-and-sobering-reality-of-ai-bdcs-daniel-kim-director-of-operations-at-barnes-crossing-auto-group/transcript.vtt","type":"text/vtt"}]}