{"version":"1.0.0","episode":{"title":"Fixed Ops Friday – Lupo, Griffis, Kent, Gonzalez | Daily Dealer Live","url":"http://getcarcurious.com/episodes/fixed-ops-friday-lupo-griffis-kent-gonzalez-daily-dealer-live","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR7389601775.mp3","description":"Today's show features:\n\n\n  \nManny Gonzalez — Fixed Operations Manager, Ramsey Mazda\n\n\n\n  \nJamie Kent — Chief Strategy Officer, Overfuel\n\n\n\n  \nAlex Griffis — President, Overfuel\n\n\n\n  \nRichard Lupo — Fixed Operations Director, Apple Tree Honda & Acura\n\n\n\n\nThis episode is brought to you by:\n\n\n\nCars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features and accolades to highlight true value and help shoppers make confident buying decisions. Cars.com is the flagship offering from Cars Commerce, an audience-driven technology company simplifying everything about buying and selling cars. Learn more at https://www.carscommerce.inc/marketplace.\n\n\n\nOverfuel – Dealers: You’re torching $30 of every $100 in marketing spend when your site flunks Google’s basic performance test. Why keep using outdated website technology that's killing your profits? Overfuel is the new technical standard in automotive websites, proven to grow sales by 30%+. Whether you need more revenue or better support, they’ve got you covered. Go to overfuel.com and use code CDG500 in the comment box for $500 OFF.\n\n\n\nCDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit ⁠https://cdgcircles.com/⁠ to learn more.\n\n\n\nCar Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at ⁠https://carguymedia.com/cdglive⁠ and we hope to see you in Vegas!\n\n—\n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nCDG News ➤ ⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠\n\nCDG Jobs ➤ ⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠\n\nCDG Recruiting ➤ ⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠\n\n\n\nMy Socials:\n\n\n\nX ➤ ⁠⁠⁠⁠⁠⁠https://www.twitter.com/GuyDealership⁠⁠⁠⁠⁠⁠\n\nInstagram ➤⁠⁠⁠⁠⁠⁠ https://www.instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠\n\nTikTok ➤ ⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠\n\nLinkedIn ➤ ⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/cardealershipguy/⁠⁠⁠⁠⁠⁠\n\nThreads ➤ ⁠⁠⁠⁠⁠⁠https://www.threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠\n\nFacebook ➤ ⁠⁠⁠⁠⁠⁠https://www.facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠\n\n\n\nEverything else ➤ ⁠⁠⁠⁠⁠⁠dealershipguy.com"},"annotations":[{"startTime":74.5,"endTime":80.0,"type":"concept","title":"dealership M&A","url":"/glossary/dealership-m-a","quote":"For context, the Southeast is one of the hottest dealership M&A regions in the country with strong population growth, business-friendly policy, and a huge base of consumers who rely on personal vehicles.","canonicalId":"concept:dealership-m-a","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Dealership M&A refers to mergers and acquisitions within the automotive dealership sector. This activity often indicates market trends and can affect the availability of vehicles and services for consumers.","simplifiedExplanation":"Dealership M&A means when car dealerships buy or merge with each other. This can change how many dealerships are around and what cars they sell."}},{"startTime":98.2,"endTime":103.2,"type":"term","title":"CPO programs","url":"/glossary/cpo-programs","quote":"...each CDGR rooftop comes with other value behind the scenes like closed-lane auction access, CPO programs, wholesale parts, and more.","canonicalId":"term:cpo-programs","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"CPO stands for Certified Pre-Owned, which are used vehicles that have been inspected and certified by the manufacturer or dealer. These programs often come with extended warranties and other benefits, providing peace of mind for buyers.","simplifiedExplanation":"CPO programs are for used cars that have been checked and approved by the dealer or manufacturer. They usually come with extra warranties to help buyers feel safe about their purchase."}},{"startTime":103.2,"endTime":108.9,"type":"company","title":"Carvana","url":"/glossary/carvana","quote":"And remember, Atlanta was the first market Carvana launched its online car buying back in 2013.","canonicalId":"company:carvana","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Carvana is an online platform for buying and selling used cars, known for its unique car vending machines and home delivery service. It revolutionized the way consumers purchase vehicles by providing a fully online experience.","simplifiedExplanation":"Carvana is a company that lets you buy and sell used cars online. They even have big vending machines for cars and deliver them to your home."}},{"startTime":126.7,"endTime":133.3,"type":"brand","title":"Subaru","url":"/glossary/subaru","quote":"Next up today, Subaru has landed the top spot on Consumer Reports' latest auto brand ranking for reliability, satisfaction, and safety.","canonicalId":"brand:subaru","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Subaru is a Japanese automotive manufacturer known for its all-wheel-drive vehicles and a reputation for reliability and safety. It has gained popularity for its practical cars that perform well in various weather conditions.","simplifiedExplanation":"Subaru is a car company from Japan that makes vehicles known for being safe and reliable, especially in bad weather. They are popular for their all-wheel-drive systems, which help with traction on slippery roads."}},{"startTime":136.4,"endTime":141.2,"type":"brand","title":"BMW","url":"/glossary/bmw","quote":"Subaru beat out BMW, number two which claimed the top luxury ranking.","canonicalId":"brand:bmw","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"BMW is a German luxury vehicle manufacturer known for its performance-oriented cars and advanced engineering. It ranks highly in luxury segments and is recognized for its driving dynamics and premium features.","simplifiedExplanation":"BMW is a well-known car brand from Germany that makes luxury vehicles. They are famous for their sporty performance and high-quality interiors, often seen as a status symbol."}},{"startTime":158.8,"endTime":159.3,"type":"brand","title":"Honda","url":"/glossary/honda","quote":"...Porsche, Honda, Toyota, Lexus, Lincoln, Hyundai, Acura, and Tesla, which jumped eight spots...","canonicalId":"brand:honda","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Honda is a Japanese automaker recognized for producing reliable vehicles, including cars, motorcycles, and power equipment. Popular models include the Civic and Accord.","simplifiedExplanation":"Honda is a car brand from Japan that makes reliable and affordable cars. Some of their popular models are the Civic and Accord."}},{"startTime":158.8,"endTime":159.3,"type":"brand","title":"Lexus","url":"/glossary/lexus","quote":"...Porsche, Honda, Toyota, Lexus, Lincoln, Hyundai, Acura, and Tesla, which jumped eight spots...","canonicalId":"brand:lexus","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Lexus is the luxury vehicle division of the Japanese automaker Toyota, known for its high-quality, luxurious cars and SUVs. Models like the RX and ES are popular in the luxury segment.","simplifiedExplanation":"Lexus is a luxury car brand that comes from Toyota. They are known for making high-end cars that are comfortable and reliable, like the RX SUV."}},{"startTime":158.8,"endTime":159.3,"type":"brand","title":"Lincoln","url":"/glossary/lincoln","quote":"...Porsche, Honda, Toyota, Lexus, Lincoln, Hyundai, Acura, and Tesla, which jumped eight spots...","canonicalId":"brand:lincoln","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Lincoln is a luxury vehicle division of the American automaker Ford, known for its premium cars and SUVs. The brand emphasizes comfort and technology in its vehicles.","simplifiedExplanation":"Lincoln is a luxury car brand from Ford. They make high-end cars and SUVs that focus on comfort and advanced features."}},{"startTime":158.8,"endTime":159.3,"type":"brand","title":"Hyundai","url":"/glossary/hyundai","quote":"...Porsche, Honda, Toyota, Lexus, Lincoln, Hyundai, Acura, and Tesla, which jumped eight spots...","canonicalId":"brand:hyundai","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Hyundai is a South Korean automotive manufacturer known for producing affordable and reliable vehicles. The brand has gained popularity with models like the Elantra and Santa Fe.","simplifiedExplanation":"Hyundai is a car brand from South Korea that makes affordable and reliable cars. Popular models include the Elantra and Santa Fe."}},{"startTime":158.8,"endTime":159.3,"type":"brand","title":"Acura","url":"/glossary/acura","quote":"...Porsche, Honda, Toyota, Lexus, Lincoln, Hyundai, Acura, and Tesla, which jumped eight spots...","canonicalId":"brand:acura","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Acura is the luxury vehicle division of the Japanese automaker Honda, known for its performance-oriented cars and SUVs. Models like the MDX and RDX are popular in the luxury market.","simplifiedExplanation":"Acura is a luxury car brand from Honda. They make sporty and high-end cars and SUVs, like the MDX and RDX."}},{"startTime":158.8,"endTime":159.3,"type":"brand","title":"Toyota","url":"/glossary/toyota","quote":"...Porsche, Honda, Toyota, Lexus, Lincoln, Hyundai, Acura, and Tesla, which jumped eight spots...","canonicalId":"brand:toyota","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Toyota is a leading Japanese automotive manufacturer known for its reliable and fuel-efficient vehicles. The brand is famous for models like the Camry and the Prius.","simplifiedExplanation":"Toyota is a well-known car brand from Japan that makes reliable and fuel-efficient cars. The Camry and Prius are two of their popular models."}},{"startTime":158.8,"endTime":159.3,"type":"brand","title":"Porsche","url":"/glossary/porsche","quote":"...Porsche, Honda, Toyota, Lexus, Lincoln, Hyundai, Acura, and Tesla, which jumped eight spots...","canonicalId":"brand:porsche","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Porsche is a German automotive manufacturer known for its high-performance sports cars, SUVs, and sedans. The brand is particularly famous for models like the 911 and the Cayenne.","simplifiedExplanation":"Porsche is a car brand from Germany that makes fast and luxury cars. They are well-known for models like the 911, which is a popular sports car."}},{"startTime":166.1,"endTime":171.9,"type":"car","title":"Tesla Model Y","url":"/cars/tesla/model-y","image":"https://upload.wikimedia.org/wikipedia/commons/5/5c/Tesla_Model_Y_%282025%29_MYLE_Festival_2025_DSC_9565.jpg","quote":"...ra, and Tesla, which jumped eight spots thanks to Model Y and Model 3 improvements that finally moved past ...","canonicalId":"car:tesla:model-y","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"imageAttribution":"Alexander Migl (CC BY-SA 4.0)"}},{"startTime":166.1,"endTime":171.9,"type":"car","title":"Tesla Model 3","url":"/cars/tesla/model-3","image":"https://upload.wikimedia.org/wikipedia/commons/9/97/Tesla_Model_3%2C_EMS_2024%2C_Essen_%28P1032260%29.jpg","quote":"...a, which jumped eight spots thanks to Model Y and Model 3 improvements that finally moved past earlier qual...","canonicalId":"car:tesla:model-3","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Tesla Model 3 is an all-electric sedan that has gained significant popularity due to its performance, range, and advanced technology features. 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It's important because it shows how electric cars can be practical and fun to drive, making them a popular choice for many people.","imageAttribution":"Matti Blume (CC BY-SA)"}},{"startTime":180.06,"endTime":186.9,"type":"car","title":"Audi Etron","url":"/cars/audi/e-tron","image":"https://upload.wikimedia.org/wikipedia/commons/4/40/Audi_A6_Avant_e-tron_DSC_7425.jpg","quote":"As its older lineup has become more predictable and reliable over time, on the flip side, Audi slid 10 spots to number 16 after the Q4 e-tron showed up early reliability problems and the consistently strong A4 left the lineup.","canonicalId":"car:audi:e-tron","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Audi e-tron is the brand's first fully electric SUV, designed to combine luxury with zero-emissions driving. 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The brand has faced challenges in recent years with reliability ratings.","simplifiedExplanation":"Chrysler is a car brand from the United States that makes different types of vehicles, including minivans. They have had some issues with reliability recently."}},{"startTime":196.4,"endTime":196.9,"type":"brand","title":"GMC","url":"/glossary/gmc","quote":"...Dodge GMC and Land Rover, and Jeep branded out the bottom.","canonicalId":"brand:gmc","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"GMC is an American automotive brand known for its trucks and SUVs. The brand focuses on professional-grade vehicles, with models like the Sierra and Yukon.","simplifiedExplanation":"GMC is a car brand from the United States that makes trucks and SUVs. They are known for their strong and durable vehicles, like the Sierra."}},{"startTime":196.4,"endTime":196.9,"type":"brand","title":"Dodge","url":"/glossary/dodge","quote":"...Dodge GMC and Land Rover, and Jeep branded out the bottom.","canonicalId":"brand:dodge","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Dodge is an American automotive brand known for its performance-oriented vehicles, including muscle cars and SUVs. The brand is recognized for models like the Charger and Durango.","simplifiedExplanation":"Dodge is a car brand from the United States that makes powerful cars, like the Charger and Durango. They are known for their sporty designs."}},{"startTime":196.4,"endTime":196.9,"type":"brand","title":"Land Rover","url":"/glossary/land-rover","quote":"...Dodge GMC and Land Rover, and Jeep branded out the bottom.","canonicalId":"brand:land-rover","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Land Rover is a British automotive brand known for its luxury SUVs and off-road vehicles. The brand is recognized for models like the Range Rover and Discovery.","simplifiedExplanation":"Land Rover is a luxury car brand from the UK that makes SUVs designed for off-road driving. The Range Rover is one of their most famous models."}},{"startTime":276.42,"endTime":281.38,"type":"car","title":"Saturn Outlook","url":"/cars/saturn/outlook","image":"https://upload.wikimedia.org/wikipedia/commons/d/d7/%2708_Saturn_Outlook_%28Montreal%29.JPG","quote":"...ce in the broader economy has softened as has the outlook for EV demand which continues to reset after the ...","canonicalId":"car:saturn:outlook","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Saturn Outlook is a midsize SUV that was produced by General Motors and is known for its spacious interior and family-friendly features. It was one of the first crossovers to offer three rows of seating, making it a practical choice for larger families.","simplifiedExplanation":"The Saturn Outlook is a big family car that can fit a lot of people and their stuff. It's designed to be comfortable and useful for families, which is why it was popular when it was made.","imageAttribution":"Bull-Doser (Public domain)"}},{"startTime":297.3,"endTime":301.0,"type":"term","title":"CAFE rules","url":"/glossary/cafe-rules","quote":"...President Trump announced that his administration will unwind Biden-era CAFE rules calling them quote, ridiculously burdensome meaning instead of ramping fuel economy toward roughly 50 miles per gallon by 2031...","canonicalId":"term:cafe-rules","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"CAFE stands for Corporate Average Fuel Economy, which are regulations in the United States aimed at improving the average fuel economy of cars and trucks produced by manufacturers. Changes to these rules can significantly impact vehicle design and fuel efficiency standards.","simplifiedExplanation":"CAFE rules are laws that set fuel economy standards for cars and trucks. They help ensure that vehicles are more fuel-efficient, which can save drivers money on gas and reduce pollution."}},{"startTime":308.5,"endTime":314.0,"type":"term","title":"fuel economy","url":"/glossary/fuel-economy","quote":"...instead of ramping fuel economy toward roughly 50 miles per gallon by 2031, the new plan would land closer to 34.5 miles per gallon...","canonicalId":"term:fuel-economy","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Fuel economy refers to the distance a vehicle can travel per unit of fuel consumed, typically measured in miles per gallon (MPG). It is an important factor for consumers as it affects the cost of operating a vehicle.","simplifiedExplanation":"Fuel economy is how far a car can go on a certain amount of fuel, usually measured in miles per gallon. Higher fuel economy means you spend less money on gas."}},{"startTime":389.1,"endTime":393.4,"type":"term","title":"hybrid EVs","url":"/glossary/hybrid-evs","quote":"...and hybrid EVs add another layer of complexity. High voltage systems and advanced drive assistance are also causing trouble spots too...","canonicalId":"term:hybrid-evs","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Hybrid EVs, or hybrid electric vehicles, combine a traditional internal combustion engine with an electric motor. This combination allows for improved fuel efficiency and reduced emissions, but also introduces additional complexity in diagnostics and repairs.","simplifiedExplanation":"Hybrid EVs are cars that use both a gas engine and an electric motor. They are designed to save fuel and reduce pollution, but they can be more complicated to fix than regular cars."}},{"startTime":399.6,"endTime":404.9,"type":"term","title":"advanced driver assistance systems","url":"/glossary/advanced-driver-assistance-systems","quote":"...and advanced drive assistance are also causing trouble spots too. To keep up, techs say they need better tools...","canonicalId":"term:advanced-driver-assistance-systems","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Advanced driver assistance systems (ADAS) are technologies designed to enhance vehicle safety and facilitate driving. These systems can include features like adaptive cruise control, lane-keeping assistance, and automatic emergency braking, but they can also complicate diagnostics and repairs.","simplifiedExplanation":"Advanced driver assistance systems are features in cars that help drivers avoid accidents and make driving easier. They can do things like help you stay in your lane or stop the car automatically if there's an obstacle."}},{"startTime":492.3,"endTime":494.7,"type":"brand","title":"Mercedes-Benz","url":"/glossary/mercedes-benz-2da6bee1-2c59-4e63-8ca8-f0d3c6600182","quote":"...particularly with luxury brands like Mercedes Benz. Guess who the third is?","canonicalId":"brand:mercedes-benz-2da6bee1-2c59-4e63-8ca8-f0d3c6600182","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Mercedes-Benz is a German luxury automobile manufacturer known for its high-quality vehicles, including sedans, SUVs, and sports cars. The brand is synonymous with luxury, performance, and advanced technology.","simplifiedExplanation":"Mercedes-Benz is a famous car brand from Germany that makes luxury cars. They are known for their stylish designs and high performance."}},{"startTime":496.3,"endTime":498.1,"type":"concept","title":"Jay Leno","url":"/glossary/jay-leno","quote":"...I want Jay Leno on this show. He has been such an automotive aficionado...","canonicalId":"concept:jay-leno","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Jay Leno is a well-known American comedian and television host who is also an avid car collector and automotive enthusiast. He has hosted 'Jay Leno's Garage,' a show dedicated to showcasing his extensive car collection and discussing automotive topics.","simplifiedExplanation":"Jay Leno is a famous comedian who loves cars. He has a big collection of different types of cars and talks about them on his show."}},{"startTime":644.26,"endTime":649.78,"type":"car","title":"Volkswagen Lupo","url":"/cars/volkswagen/lupo","image":"https://upload.wikimedia.org/wikipedia/commons/f/f5/2001_Volkswagen_Lupo_S_-_1390cc_1.4_16V_%2875PS%29_Petrol_-_Taffeta_Green_-_30-04-2024%2C_Dashboard.jpg","quote":"It's fixed ops Friday. Richard Lupo, fixed ops director at Apple Tree Honda Acura. We...","canonicalId":"car:volkswagen:lupo","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Volkswagen Lupo is a compact city car that was designed for efficiency and ease of maneuverability in urban environments. Although it is not widely known in the U.S., it gained popularity in Europe for its small size and economical fuel consumption.","simplifiedExplanation":"The Volkswagen Lupo is a small car that's perfect for driving around the city. It's easy to park and uses less gas, making it a good choice for people who want a simple and efficient vehicle.","imageAttribution":"DieselFordMondeo (CC BY-SA 4.0)"}},{"startTime":939.5,"endTime":939.5,"type":"brand","title":"Ford","url":"/glossary/ford","quote":"You don't have Ford, some of the OEMs, Ford and others give money to help supplement mobile service.","canonicalId":"brand:ford","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Ford is a major American automotive manufacturer known for producing a wide range of vehicles, including trucks, SUVs, and cars.","simplifiedExplanation":"Ford is a well-known car company from the United States that makes many types of vehicles, including popular trucks and cars."}},{"startTime":961.7,"endTime":962.2,"type":"term","title":"OEM","url":"/glossary/oem","quote":"And we are. 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If something goes wrong during that time, they usually pay for the repairs."}},{"startTime":2812.38,"endTime":2815.22,"type":"car","title":"TVR Griffiths","url":"/cars/tvr/griffith","image":"https://upload.wikimedia.org/wikipedia/commons/5/56/1992_TVR_Griffith_4.2.jpg","quote":"... lift for anybody looking at their websites, Alex Griffiths, CEO of Overfuel and Jamie Kent, Chief Strategy O...","canonicalId":"car:tvr:griffith","priority":0.5,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The TVR Griffith is a British sports car known for its lightweight design and powerful performance, making it a favorite among driving enthusiasts. Its recent revival has sparked interest in the brand, as it aims to blend classic styling with modern engineering.","simplifiedExplanation":"The TVR Griffith is a sporty car from the UK that is built for speed and fun driving. 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They are known for their fun-to-drive models."}},{"startTime":3426.5,"endTime":3430.4,"type":"term","title":"service contracts","url":"/glossary/service-contracts","quote":"...and I brought over the selling the service contracts from the drive...","canonicalId":"term:service-contracts","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Service contracts are agreements that cover the cost of certain repairs and maintenance services for a vehicle, often extending beyond the manufacturer's warranty.","simplifiedExplanation":"Service contracts are like insurance for your car that help pay for repairs and maintenance after the regular warranty ends."}},{"startTime":3433.4,"endTime":3439.1,"type":"term","title":"oil change plan","url":"/glossary/oil-change-plan","quote":"...and we were able to sign them up for like a five year, five oil change plan in the drive...","canonicalId":"term:oil-change-plan","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"An oil change plan is a prepaid service agreement that covers the cost of oil changes for a specified number of visits over a set period.","simplifiedExplanation":"An oil change plan is a service you can buy that pays for your car's oil changes for a certain time or number of visits."}}],"speakers":[{"id":"s1","name":"Car Dealership Guy","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/fixed-ops-friday-lupo-griffis-kent-gonzalez-daily-dealer-live/transcript.vtt","type":"text/vtt"}]}