{"version":"1.1.0","producer":"fm.getcarcurious","layer":"official","episode":{"title":"From Tech to Service Advisor: Training, & Shop Leadership with Cody Kirkenester ","url":"http://getcarcurious.com/episodes/from-tech-to-service-advisor-training-shop-leadership-with-cody-kirkenester","audioUrl":"https://media.transistor.fm/94863695/548b8c4c.mp3","description":"\n        Like the show? Show your support by using our sponsors.Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HERERecorded at Tools in Hershey, PA, Jeff Compton features Cody Kirkenester of Fadely’s Auto Masters. After 15 years as a technician and shop foreman, Cody transitioned into the service advisor and shop manager role. He shares his journey into the automotive industry, the training culture that helped shape his career, and a memorable diagnostic breakthrough using a lab scope. Cody also discusses mentoring technicians, managing customer relationships, parts quality challenges, AI in the shop, and one of his fears.Timestamps 00:00 Meet Cody Kirkenester 00:56 From Tech to Advisor 02:27 Early Car Obsession 04:25 School and First Shops 07:40 Joining Faidley’s Auto 08:33 Training Culture 12:31 Diagnostic Breakthrough 15:08 Corvettes and Specialty Cars 20:16 Team Development and Mentoring 28:09 Moving Into Management 38:45 Challenges of Being a Service Advisor 47:51 Parts Quality Issues 51:43 Recruiting Young Talent 55:55 Scopes and AI Tools 58:44 Succession Planning 01:01:20 Legacy and Leadership 01:07:41 Wrap Up and Next Steps\nFollow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232\n      "},"annotations":[{"id":407283,"startTime":231.0,"endTime":240.0,"type":"car","title":"Toyota Paseo","url":"/cars/toyota/paseo","image":"https://upload.wikimedia.org/wikipedia/commons/9/92/1996_Toyota_Paseo_%283848993316%29.jpg","quote":" [230.0s] first car?\n[231.0s] It was a '93 Toyota Paseo. Oh, wow. Right on. There ain't many of them left anymore- Oh ... but, um, yeah, it was just what I had at the time.","canonicalId":"car:toyota:paseo","priority":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Toyota Paseo is a small, late-1990s Toyota coupe/convertible-style car that’s now mostly remembered as a quirky “import” era platform. In this episode, it’s the host’s first car, which explains why he started tinkering and learning basic car systems early.","simplifiedExplanation":"A Toyota Paseo is a small Toyota from the 1990s. It’s the kind of car people often modify, and in this story it’s the first car that got the speaker interested in working on cars.","imageAttribution":"Spanish Coches (CC BY 2.0)","imageLicense":"CC BY 2.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:1996_Toyota_Paseo_(3848993316).jpg","sourceStartTime":231.0,"sourceEndTime":240.0}},{"id":407285,"startTime":300.0,"endTime":312.0,"type":"term","title":"fluid services","url":"/glossary/fluid-services","quote":" [286.0s] and go to college half a day to, basically college classes, and I took a automotive technology class. Um, you know, starting to do basic things. The, the class at that time was very... We had, like, three cars.\n[286.0s] Yeah ...\n[300.0s] We had, like, an old Dodge Neon, an old Dodge pickup truck, and a, like, a Plymouth Claim, like K car- Right. Yeah ... or something, you know. Yeah, yeah. And just learned the basic stuff, brakes, you know, oil changes, fluid services, stuff like that.","canonicalId":"term:fluid-services","priority":0.25,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Fluid services” refers to scheduled maintenance where shop techs drain, inspect, and replace key vehicle fluids (like coolant, transmission fluid, or power steering fluid) to keep components operating correctly. It’s mentioned here as part of the basic automotive training the speaker received.","simplifiedExplanation":"“Fluid services” means changing or checking the car’s important liquids. These services help the car run smoothly and prevent parts from wearing out too fast.","sourceStartTime":300.0,"sourceEndTime":312.0}},{"id":407286,"startTime":300.0,"endTime":312.0,"type":"car","title":"Dodge Neon","url":"/cars/dodge/neon","image":"https://upload.wikimedia.org/wikipedia/commons/2/27/2000_Chrysler_Neon_%28166931030%29.jpg","quote":" [286.0s] Yeah ...\n[300.0s] We had, like, an old Dodge Neon, an old Dodge pickup truck, and a, like, a Plymouth Claim, like K car- Right. Yeah ... or something, you know. Yeah, yeah. And just learned the basic stuff, brakes, you know, oil changes, fluid services, stuff like that.","canonicalId":"car:dodge:neon","priority":0.2,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Dodge Neon is a compact car that was common in the late-1990s/early-2000s and is often used as an accessible training platform because parts and service procedures are widely known. Here it’s mentioned as one of the “three cars” used in an automotive technology class.","simplifiedExplanation":"The Dodge Neon is a small Dodge from the past that’s fairly common. In this episode, it’s just one of the cars the speaker’s school used to teach basic repairs.","imageAttribution":"Wikimedia Commons / CC BY-SA 2.0","imageLicense":"CC BY-SA 2.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2000_Chrysler_Neon_(166931030).jpg","sourceStartTime":300.0,"sourceEndTime":312.0}},{"id":407287,"startTime":400.0,"endTime":408.0,"type":"company","title":"Monroe","url":"/glossary/monroe","quote":"left there, spent three years at a, a Monroe, which is, like, a chain type- Yeah ... type shop.","canonicalId":"company:monroe","priority":0.35,"confidence":0.72,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Monroe is referenced here as a chain-style shop where the speaker worked for several years. In this context, it represents a multi-location service operation with standardized work (like tires, brakes, and oil changes) rather than a single independent shop.","simplifiedExplanation":"Monroe is mentioned as the name of a chain shop the speaker worked at. Chain shops usually have more standardized processes than one-off independent garages.","sourceStartTime":400.0,"sourceEndTime":408.0}},{"id":407289,"startTime":424.0,"endTime":430.0,"type":"term","title":"suspension-type work","url":"/glossary/suspension-type-work","quote":"Yeah. I, I did a little bit more, you know, like suspension-type work. Okay.","canonicalId":"term:suspension-type-work","priority":0.45,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Suspension-type work focuses on the parts that control ride height, wheel alignment, and how the tires stay in contact with the road. This typically includes components like struts, shocks, control arms, and bushings, and it often affects handling and tire wear.","simplifiedExplanation":"Suspension work means fixing the parts that help the car ride smoothly and keep the wheels planted on the road. It usually involves things like shocks/struts and other parts that affect steering and tire wear.","sourceStartTime":424.0,"sourceEndTime":430.0}},{"id":407290,"startTime":429.0,"endTime":444.0,"type":"term","title":"diagnostics","url":"/glossary/diagnostics","quote":"Um, but I wanted to learn diagnostics. That was always kind of my thing that I was always interested in and- Good","canonicalId":"term:diagnostics","priority":0.6,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Diagnostics is the process of identifying what’s causing a problem by using test procedures and tools (often including scan data). Instead of guessing, diagnostics aims to pinpoint the root cause so repairs address the real issue.","simplifiedExplanation":"Diagnostics is how a mechanic figures out what’s actually wrong with the car. It’s more than guessing—it uses tests and readings to find the real cause before fixing it.","sourceStartTime":429.0,"sourceEndTime":444.0}},{"id":407292,"startTime":429.0,"endTime":433.0,"type":"term","title":"inspection license","url":"/glossary/inspection-license","quote":"Um, you know, I had my inspection license by then. I was doing inspections.","canonicalId":"term:inspection-license","priority":0.55,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"An inspection license is authorization to perform legally required vehicle inspections, which can include checking safety items and emissions-related systems depending on the state. In shop terms, it often means the technician can do inspection work and document results.","simplifiedExplanation":"An inspection license is permission to do the official checks required by your state for things like safety (and sometimes emissions). It lets a shop or technician perform those inspections and sign off on them.","sourceStartTime":429.0,"sourceEndTime":433.0}},{"id":407293,"startTime":445.0,"endTime":451.0,"type":"term","title":"check engine light","url":"/glossary/check-engine-light","quote":"for you, man um, they didn't get into much, like, check engine light stuff- Yeah ... and you know how that goes.","canonicalId":"term:check-engine-light","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The check engine light is the dashboard warning that the engine or emissions control system has detected a fault. Modern cars store diagnostic trouble codes (DTCs) that can be read with a scan tool to help identify the specific issue.","simplifiedExplanation":"The check engine light comes on when the car’s computer finds a problem. A scan tool can read stored codes to help figure out what’s wrong.","sourceStartTime":445.0,"sourceEndTime":451.0}},{"id":407294,"startTime":456.0,"endTime":466.0,"type":"company","title":"Faidley's","url":"/glossary/faidley-s","quote":"Um, Faidley's had an opportunity. They called, called me up. They were looking for a guy.","canonicalId":"company:faidley-s","priority":0.4,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Faidley's is the independent shop the speaker joined after looking for more diagnostic work. The episode frames it as a long-standing local operation with a strong reputation, which can matter for training opportunities and shop culture.","simplifiedExplanation":"Faidley's is the shop the speaker got hired by. They describe it as a well-known local place that had been around for a long time.","sourceStartTime":456.0,"sourceEndTime":466.0}},{"id":407295,"startTime":694.0,"endTime":694.5,"type":"term","title":"pre... That was always","quote":"Yeah. Yeah, I got into that pre... That was always, like, something that I enjoyed doing- Mm-hmm ... and people tell me I'm crazy for doing, you","canonicalId":"term:pre-that-was-always","priority":0.55,"confidence":0.2,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This looks like the start of a phrase about getting into “pre-” something, but the transcript is cut off and doesn’t clearly name an automotive concept. Because the actual term isn’t present, there’s nothing specific to define for listeners.","simplifiedExplanation":"The transcript cuts off mid-sentence, so we can’t tell what specific car-related idea he was referring to. If you share the next line, I can identify and explain the exact term.","sourceStartTime":694.0,"sourceEndTime":694.5}},{"id":407296,"startTime":730.0,"endTime":739.0,"type":"part","title":"tie rod","url":"/glossary/tie-rod","quote":"but you and I have seen lots of cars where they're on the side of the road with the tie rod b- broke off- or the brakes are completely hammered.","canonicalId":"part:tie-rod","priority":0.45,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The tie rod is a steering linkage that helps transmit motion from the steering system to the front wheels. If a tie rod breaks, the car can lose steering control and may not be able to drive safely to a shop.","simplifiedExplanation":"A tie rod is part of the steering system that connects components so the wheels turn when you steer. If it breaks, the car may not steer correctly and can be stuck or dangerous to drive.","sourceStartTime":730.0,"sourceEndTime":739.0}},{"id":407297,"startTime":739.0,"endTime":741.0,"type":"part","title":"brakes","url":"/glossary/brakes","quote":"or the brakes are completely hammered. Yeah. Yeah. But if they can't start it, they can't even get to that point of the crash- Yeah ... you know what I mean? So-","canonicalId":"part:brakes","priority":0.35,"confidence":0.35,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Brakes” here is being used as a general example of a severe failure (“completely hammered”). The transcript doesn’t specify a particular brake component (like pads, rotors, calipers), so there’s no specialized part to define beyond the everyday meaning.","simplifiedExplanation":"He’s talking about the braking system being in really bad shape. The exact part that’s worn or failed isn’t specified in this clip.","sourceStartTime":739.0,"sourceEndTime":741.0}},{"id":407298,"startTime":761.0,"endTime":782.0,"type":"term","title":"ABS communication issue","url":"/glossary/abs-communication-issue","quote":"Yeah. One of... I, I had, I had a van, I think it was like an E 250 or 350 Ford Econoline van. Yeah. You know, that was really- I- i- it was, it had ABS communication issue.","canonicalId":"term:abs-communication-issue","priority":0.7,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"ABS (anti-lock braking system) uses electronic sensors and a control module that must communicate reliably with the rest of the vehicle. A “communication issue” usually means the ABS module isn’t exchanging data correctly—often due to wiring, connectors, or module power/ground problems.","simplifiedExplanation":"ABS is the system that helps prevent wheel lock-up during hard braking. A “communication issue” means the ABS computer can’t properly talk to its sensors or other vehicle systems, often because of a bad wire or connector.","sourceStartTime":761.0,"sourceEndTime":782.0}},{"id":407299,"startTime":761.0,"endTime":782.0,"type":"car","title":"Ford Econoline van","url":"/cars/ford/econoline","image":"https://upload.wikimedia.org/wikipedia/commons/e/ef/1961_Ford_Econoline_pick_up_%286044926063%29.jpg","quote":"Yeah. One of... I, I had, I had a van, I think it was like an E 250 or 350 Ford Econoline van. Yeah. You know, that was really- I- i- it was, it had ABS communication issue.","canonicalId":"car:ford:econoline","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Ford Econoline is a full-size van platform (often used as a work van) that’s common in fleets and independent shops. In this story, the Econoline is notable because it developed an ABS communication issue that the speaker traced to a wiring/connection problem.","simplifiedExplanation":"A Ford Econoline van is a common work van. Here, it’s important because it had a problem with the ABS system’s communication, and the speaker figured out it was caused by a bad connection.","imageAttribution":"sv1ambo (CC BY 2.0)","imageLicense":"CC BY 2.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:1961_Ford_Econoline_pick_up_(6044926063).jpg","sourceStartTime":761.0,"sourceEndTime":782.0}},{"id":407300,"startTime":782.0,"endTime":806.0,"type":"term","title":"lab scope","url":"/glossary/lab-scope","quote":"And, you know, as I started to sort my way through that, you know, trying different things, I, I was pretty new to a lab scope then. Yeah. Um, you know, I ended up scoping the cam lines, find- you know, finding out that there was a bad connection at the module with, with one of the communication lines.","canonicalId":"term:lab-scope","priority":0.65,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A lab scope (lab scope/oscilloscope) is a diagnostic tool that shows electrical signals over time. In automotive troubleshooting, it helps verify whether communication lines (or sensor signals) are behaving correctly, which can pinpoint faults like intermittent connections or corrosion.","simplifiedExplanation":"A lab scope is a tool that lets you “see” electrical signals as waveforms. Mechanics use it to figure out whether a sensor or wiring signal is actually working, not just guessing from symptoms.","sourceStartTime":782.0,"sourceEndTime":806.0}},{"id":407301,"startTime":782.0,"endTime":806.0,"type":"term","title":"scoping the cam lines","quote":"Um, you know, I ended up scoping the cam lines, find- you know, finding out that there was a bad connection at the module with, with one of the communication lines.","canonicalId":"term:scoping-the-cam-lines","priority":0.6,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Scoping” means measuring electrical signals with an oscilloscope. “Cam lines” here likely refers to wiring/communication associated with cam-related sensors or modules; by checking those signals, the speaker identified an intermittent bad connection at the module.","simplifiedExplanation":"“Scoping” means using the electrical test tool to check what’s happening in the wiring. They checked the cam-related signals and found the problem wasn’t the car’s logic—it was a bad connection at the module.","sourceStartTime":782.0,"sourceEndTime":806.0}},{"id":407302,"startTime":806.0,"endTime":822.0,"type":"term","title":"corrosion","url":"/glossary/corrosion","quote":"Popped the, uh, connector off, see... You know, find corrosion in it, which was common on, you know, fairly common on those. After- Mm-hmm ... after I found that one, we started to see more of them.","canonicalId":"term:corrosion","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Corrosion on connectors and terminals can create intermittent electrical contact, leading to “comes and goes” faults and communication dropouts. In diagnostics, finding corrosion often explains why a symptom is inconsistent and why reseating/cleaning the connector can restore proper operation.","simplifiedExplanation":"Corrosion is buildup on metal contacts that can stop electricity from flowing reliably. If it’s on a connector, the car may work sometimes and fail other times.","sourceStartTime":806.0,"sourceEndTime":822.0}},{"id":407303,"startTime":806.0,"endTime":822.0,"type":"term","title":"connector","url":"/glossary/connector","quote":"Popped the, uh, connector off, see... You know, find corrosion in it, which was common on, you know, fairly common on those.","canonicalId":"term:connector","priority":0.35,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A connector is the plug-and-socket interface that links wiring to a sensor or control module. When connectors develop corrosion or looseness, they can cause intermittent electrical faults—exactly the kind of behavior the speaker described with the ABS communication problem.","sourceStartTime":806.0,"sourceEndTime":822.0}},{"id":407304,"startTime":1032.0,"endTime":1033.0,"type":"car","title":"Corvette","url":"/cars/chevrolet/corvette","image":"https://upload.wikimedia.org/wikipedia/commons/7/79/Chevrolet_Corvette_Stingray_C8_%2849566950713%29.jpg","quote":"[1032.0s] Like, do you really enjoy them or does it kinda-\n[1036.0s] Um-\n[1037.0s] They're challenging ...","canonicalId":"car:chevrolet:corvette","priority":0.55,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A Chevrolet Corvette is a performance sports car known for its handling and power, but it can be a headache to service depending on the generation. In this segment, the host points out that older Corvette suspension setups can be especially challenging to work on, including issues around lifting and suspension geometry during repairs.","simplifiedExplanation":"A Corvette is a high-performance sports car from Chevrolet. The speaker is saying that while they’re fun to drive, some older Corvettes can be tough to fix because the suspension design makes the work more complicated.","imageAttribution":"Wikimedia Commons / CC BY 2.0","imageLicense":"CC BY 2.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:Chevrolet_Corvette_Stingray_C8_(49566950713).jpg","sourceStartTime":1032.0,"sourceEndTime":1033.0}},{"id":407307,"startTime":1052.0,"endTime":1054.0,"type":"term","title":"leaf springs","url":"/glossary/leaf-springs","quote":"[1052.0s] and there's leaf springs and you're fighting them and - Yeah ... the car's wanting to lift off the lift and all that- Yeah ... stuff, you know.","canonicalId":"term:leaf-springs","priority":0.6,"confidence":0.92,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Leaf springs are a type of suspension spring made from stacked metal strips. They’re common on some older vehicles and can make certain repairs more physically demanding because the spring pack and mounting points need careful handling and alignment.","simplifiedExplanation":"Leaf springs are a suspension part that helps support the car and smooth out bumps. On older cars, they can be harder to work with because they’re bulky and require more effort to remove, position, and reinstall correctly.","sourceStartTime":1052.0,"sourceEndTime":1054.0}},{"id":407309,"startTime":1054.0,"endTime":1057.0,"type":"term","title":"lift off the lift","url":"/glossary/lift-off-the-lift","quote":"[1052.0s] and there's leaf springs and you're fighting them and - Yeah ... the car's wanting to lift off the lift and all that- Yeah ... stuff, you know.","canonicalId":"term:lift-off-the-lift","priority":0.45,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Lift off the lift” describes a dangerous situation where a vehicle shifts or lifts unexpectedly while it’s raised on a shop lift. This can happen when suspension components are disconnected or under load, so the car can move before the technician has full control of the setup.","simplifiedExplanation":"This is basically a safety problem: when the car is on a lift, it can shift or move unexpectedly. The speaker is saying that certain suspension work can cause the car to want to move before everything is properly supported.","sourceStartTime":1054.0,"sourceEndTime":1057.0}},{"id":407311,"startTime":1081.0,"endTime":1090.0,"type":"car","title":"Deloreans","url":"/cars/delorean/dmc-12","image":"https://upload.wikimedia.org/wikipedia/commons/f/f5/1981_DeLorean_DMC-12.jpg","quote":"... and, you know, I've, I've had chances to work on DeLoreans and like- Really? odd things like that- Yeah ... ...","canonicalId":"car:delorean:dmc12","priority":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The DeLorean DMC-12 is a distinctive, stainless-steel-bodied sports car best known for its unique styling and its place in pop culture history. It’s often discussed among mechanics because it’s a low-volume vehicle with specific design choices that can make repairs more involved than on more common cars. That makes it a frequent subject when someone has had hands-on experience working on one.","simplifiedExplanation":"The DeLorean DMC-12 is a sports car with a very unusual look, including a stainless-steel body. It’s not a common car, so working on it can be more specialized. That’s why mechanics may mention it when they’ve had the chance to work on one.","imageAttribution":"Wikimedia Commons / CC BY-SA 4.0","imageLicense":"CC BY-SA 4.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:1981_DeLorean_DMC-12.jpg","sourceStartTime":1081.0,"sourceEndTime":1090.0}},{"id":407312,"startTime":1103.0,"endTime":1105.0,"type":"term","title":"service information","url":"/glossary/service-information","quote":"[1097.0s] Cause we never, I mean, most of us I think in the industry, right, if it's built right, we don't mind.\n[1101.0s] Mm-hmm.\n[1103.0s] It's just gotta be built right and, and you know, again, and then having the proper service information, that's key.","canonicalId":"term:service-information","priority":0.7,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Service information is the official repair guidance used by technicians—typically including wiring diagrams, torque specs, diagnostic steps, and procedures. The host emphasizes it as “key” because correct specs and steps are essential for safe, accurate repairs, especially on vehicles with complex or less-common systems.","simplifiedExplanation":"Service information is the repair manual-style guidance technicians use. It includes the right steps and specs (like what to tighten and in what order), which helps prevent mistakes and makes repairs go correctly.","sourceStartTime":1103.0,"sourceEndTime":1105.0}},{"id":407315,"startTime":1130.0,"endTime":1135.0,"type":"term","title":"torque","url":"/glossary/torque","quote":"[1129.0s] Yeah.\n[1130.0s] Mercedes is not, where you can't get a torque- Yeah ... on there too, right? That's true. But at least on a Mercedes I can get a wheel nut torque.\n[1135.0s] Yeah.","canonicalId":"term:torque","priority":0.55,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Torque (in this context) refers to the specified tightening force for fasteners, usually given in units like ft-lb or N·m. The speaker contrasts being able to find wheel nut torque on Mercedes with not being able to find torque information on another platform, highlighting how critical correct torque specs are for proper assembly and safety.","simplifiedExplanation":"Torque here means the exact tightening spec for a bolt or wheel fastener. Using the correct torque helps keep parts secure and prevents damage from being too loose or too tight.","sourceStartTime":1130.0,"sourceEndTime":1135.0}},{"id":407321,"startTime":1135.0,"endTime":1135.0,"type":"term","title":"billed right","url":"/glossary/billed-right","quote":"I always enjoyed challenges if it was billed right and I had service information. I wasn't expected to work miracles for pennies, right?","canonicalId":"term:billed-right","priority":0.4,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Billed right” means the job is written up and charged in a way that matches the actual work required, often using the shop’s labor guide and the manufacturer’s procedures. In service-advisor conversations, getting billing aligned with the real repair scope helps avoid underpaying the technician for the time and diagnostics needed.","sourceStartTime":1135.0,"sourceEndTime":1135.0}},{"id":407325,"startTime":1135.0,"endTime":1135.0,"type":"term","title":"Protoman","quote":"On a, on a, on a Tesla they don't even have that listed in Protoman, and that just- Mm ... frustrates me.","canonicalId":"term:protoman","priority":0.25,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Protoman” here appears to be a service/parts information system or database the shop uses to look up vehicle service details. The speaker’s point is that on a Tesla, the information they expect to find isn’t listed in that system, which creates frustration.","simplifiedExplanation":"“Protoman” sounds like a computer system shops use to look up repair or service details for cars. The speaker is saying that for a Tesla, it didn’t have what they needed listed.","sourceStartTime":1135.0,"sourceEndTime":1135.0}},{"id":407329,"startTime":1298.0,"endTime":1465.0,"type":"person","title":"Cody Kirkenester","quote":"Mm-hmm. And I, I always was, like, on the fence. I think you can teach the aptitude...","canonicalId":"person:cody-kirkenester","priority":0.25,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Cody Kirkenester is the episode guest, and this segment captures his viewpoint on training and how tech-oriented diagnostics can attract and develop new technicians. His comments connect aptitude, wiring/diagnostic literacy, and the way modern tools and data reshape shop culture.","simplifiedExplanation":"Cody Kirkenester is the guest in this episode. In this part, he’s talking about how training and modern car technology can help people learn and get excited about working in shops.","sourceStartTime":1298.0,"sourceEndTime":1465.0}},{"id":407330,"startTime":1311.0,"endTime":1317.0,"type":"term","title":"wiring diagram","url":"/glossary/wiring-diagram","quote":"but man, you put, like, data in front of them or you put, like, a wiring diagram in front of them and they're, like, off- Yeah","canonicalId":"term:wiring-diagram","priority":0.6,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A wiring diagram is a schematic that shows how a vehicle’s electrical components are connected—down to circuits, connectors, and wire routing. In modern diagnostics, being able to read one helps technicians trace faults when symptoms aren’t obvious.","simplifiedExplanation":"A wiring diagram is like a map of the car’s electrical system. It shows which parts are connected and how, so you can track down where a problem might be.","sourceStartTime":1311.0,"sourceEndTime":1317.0}},{"id":407334,"startTime":1349.0,"endTime":1358.0,"type":"term","title":"OBD2","url":"/glossary/obd2","quote":"technology started changing from- Yeah ... like OBD1 to OBD2 was like, \"Oh my God, what are we gonna do?\"","canonicalId":"term:obd2","priority":0.75,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"OBD2 (On-Board Diagnostics, generation 2) is the later, widely adopted diagnostic standard that most modern cars use. It enables standardized trouble codes and more consistent access to sensor/diagnostic data via scan tools, which is why training and shop workflows revolve around it.","simplifiedExplanation":"OBD2 is the newer “car computer diagnostics” standard. When something goes wrong, it can store codes that a scan tool can read, making it easier for a shop to figure out what’s happening.","sourceStartTime":1349.0,"sourceEndTime":1358.0}},{"id":407331,"startTime":1349.0,"endTime":1358.0,"type":"term","title":"OBD1","url":"/glossary/obd1","quote":"technology started changing from- Yeah ... like OBD1 to OBD2 was like, \"Oh my God, what are we gonna do?\"","canonicalId":"term:obd1","priority":0.75,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"OBD1 (On-Board Diagnostics, generation 1) refers to the earliest standardized self-diagnostic systems used on cars to detect engine/emissions faults. It typically provides more limited diagnostic data than later systems, so troubleshooting often required more manual interpretation.","simplifiedExplanation":"OBD1 is an early computer system in cars that can notice when something is wrong with the engine or emissions. It’s older than today’s systems and usually gives less detailed information to mechanics.","sourceStartTime":1349.0,"sourceEndTime":1358.0}},{"id":407336,"startTime":1369.0,"endTime":1417.0,"type":"topic","title":"training events","url":"/glossary/training-events","quote":"we brought them to Tools last year, um, and it was a, it was a, it was like a eye-opening experience, you know?\n[1388.0s] Yeah. We explained to them what, what it was going to these events, like the training.","canonicalId":"topic:training-events","priority":0.4,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The hosts discuss how bringing younger tech-forward trainees to in-person training events changes their perspective. They emphasize seeing tools and diagnostics “in person” rather than only learning from local training or social media.","simplifiedExplanation":"They’re talking about how hands-on training events help people learn faster. Instead of just hearing about tools online, trainees get to see and experience it in real life.","sourceStartTime":1369.0,"sourceEndTime":1417.0}},{"id":407337,"startTime":1410.0,"endTime":1417.0,"type":"term","title":"Check Engine Chuck","quote":"they follow guys on social media- Yeah\n[1410.0s] stuff like that, and they're like, \"Oh my God, that's Check Engine Chuck,\" or something.","canonicalId":"term:check-engine-chuck","priority":0.55,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Check Engine Chuck” is a nickname used in the automotive creator community for a person who talks about engine warning lights and diagnostics. The name references the “check engine” warning, which is triggered when the car’s OBD system detects a fault.","simplifiedExplanation":"“Check Engine Chuck” is a fun name for an automotive content creator who talks about the check-engine light. That light comes on when the car’s computer finds a problem and stores a diagnostic code.","sourceStartTime":1410.0,"sourceEndTime":1417.0}},{"id":407338,"startTime":1432.0,"endTime":1439.0,"type":"person","title":"Stacey David","url":"/glossary/stacey-david","quote":"That was, like, the coolest thing in the world to me. Yeah. Like, that was like 16-year-old me meeting one of the guys like Stacey David or something, right?","canonicalId":"person:stacey-david","priority":0.25,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Stacey David is a well-known automotive TV and media personality associated with classic car culture and DIY-style mechanical storytelling. The speaker contrasts that “legendary car guy” influence with how today’s younger tech-focused audience is shaped by modern diagnostic creators.","simplifiedExplanation":"Stacey David is a famous car personality from TV and automotive media. The host is basically saying he grew up looking up to guys like him, but now younger people are inspired by newer diagnostic-focused creators.","sourceStartTime":1432.0,"sourceEndTime":1439.0}},{"id":407339,"startTime":1497.0,"endTime":1519.0,"type":"person","title":"Scanner Danner","url":"/glossary/scanner-danner","quote":"[1497.0s] Yeah. Yeah, I spent years and years watching Scanner Danner- Yeah\n[1500.0s] videos, and, um, m- the, one of the head techs I learned a lot from at Faileys,","canonicalId":"person:scanner-danner","priority":0.35,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Scanner Danner is a well-known YouTube automotive diagnostic educator. In the episode, the speaker describes using Scanner Danner’s videos to learn diagnostic techniques and tool hookups.","simplifiedExplanation":"Scanner Danner is a car YouTuber who focuses on diagnosing problems. The host says they watched his videos to learn how to troubleshoot cars more effectively.","sourceStartTime":1497.0,"sourceEndTime":1519.0}},{"id":407340,"startTime":1500.0,"endTime":1519.0,"type":"term","title":"diagnostic tech","url":"/glossary/diagnostic-tech","quote":"he, you know, he was, like, the shop foreman and very good diagnostic tech. Yeah. I mean, I learned so much from him.","canonicalId":"term:diagnostic-tech","priority":0.55,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A diagnostic tech is a technician focused on troubleshooting—figuring out what’s wrong by interpreting symptoms, codes, and test results. In the segment, the speaker credits a shop foreman for teaching diagnostic skills.","sourceStartTime":1500.0,"sourceEndTime":1519.0}},{"id":407341,"startTime":1519.0,"endTime":1538.0,"type":"term","title":"diag videos","url":"/glossary/diag-videos","quote":"just at night and for an hour just watch videos- Yeah ... o- of Scanner Danner, like, diag videos and, and just do that, like, every other day throughout- Yeah ... the week","canonicalId":"term:diag-videos","priority":0.5,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"\"Diag videos\" refers to diagnostic videos—content showing how to troubleshoot a vehicle step by step. The speaker says they watched these to learn how the presenter connects tools and approaches problems.","simplifiedExplanation":"“Diag videos” are troubleshooting videos for cars. They show how someone figures out what’s wrong and what tests they do, step by step.","sourceStartTime":1519.0,"sourceEndTime":1538.0}},{"id":407342,"startTime":1610.0,"endTime":1622.0,"type":"person","title":"Keith Perkins","url":"/glossary/keith-perkins","quote":"But the reality is, is, like, I watched a case study yesterday with Keith Perkins.\n[1622.0s] Mm-hmm.","canonicalId":"person:keith-perkins","priority":0.3,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Keith Perkins is referenced as the presenter of a case study that connects a real-world diagnosis to a YouTube video with the same root cause. The segment uses him to illustrate how shared diagnostic approaches can converge on the same fix.","simplifiedExplanation":"Keith Perkins is mentioned as someone who did a detailed “case study” showing how a problem was diagnosed. The speaker uses it to explain that other people have found the same cause and documented it online.","sourceStartTime":1610.0,"sourceEndTime":1622.0}},{"id":407343,"startTime":1640.0,"endTime":1647.0,"type":"term","title":"TPMS sensor","url":"/glossary/tpms-sensor","quote":"It's a, it's a TPMS sensor causing the-\n[1644.0s] uh, network to wake up and cause a parasitic drain.","canonicalId":"term:tpms-sensor","priority":0.85,"confidence":0.92,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"TPMS stands for Tire Pressure Monitoring System. A TPMS sensor is the part that measures tire pressure and sends that information to the car, and in this case it’s described as triggering an electrical issue.","simplifiedExplanation":"TPMS means your car’s tire-pressure monitoring system. The TPMS sensor is a small device in/near the tire that checks tire pressure and reports it to the car. Here, they’re saying that sensor can cause a battery-draining electrical problem.","sourceStartTime":1640.0,"sourceEndTime":1647.0}},{"id":407344,"startTime":1644.0,"endTime":1647.0,"type":"term","title":"parasitic drain","url":"/glossary/parasitic-drain","quote":"[1644.0s] uh, network to wake up and cause a parasitic drain.\n[1644.0s] Mm-hmm ...","canonicalId":"term:parasitic-drain","priority":0.8,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A parasitic drain is an electrical draw that continues even when the car is off, slowly draining the battery. Modern cars have many modules that can “wake up,” and the episode describes a TPMS sensor as the trigger.","simplifiedExplanation":"A parasitic drain is when something in the car keeps using power even after you turn it off. Over time, that can flatten your battery. In this story, a sensor is waking up the car’s systems and causing that drain.","sourceStartTime":1644.0,"sourceEndTime":1647.0}},{"id":407345,"startTime":2027.0,"endTime":2046.0,"type":"concept","title":"shop labor rate / \"door rate\"","url":"/glossary/shop-labor-rate-door-rate","quote":"There's too many people that get online and go, \"I can't believe they charge $200 an hour.\" ... Everybody's just losing their minds over, \"I can't believe the door rate costs this much money.\" Look at what it costs to run a shop.","canonicalId":"concept:shop-labor-rate-door-rate","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The “door rate” (often called the shop labor rate) is the hourly price a repair shop charges for technician time. It’s separate from what technicians personally earn, because the shop also has overhead like tools, training, and facilities. The host argues that when you break down those costs, $200/hour isn’t as outrageous as it sounds.","simplifiedExplanation":"A shop labor rate is what the shop charges per hour for labor. That hourly charge isn’t the same as what the mechanic takes home—shops also pay for tools, training, and running the building. The point here is that the rate has to cover real costs, not just wages.","sourceStartTime":2027.0,"sourceEndTime":2046.0}},{"id":407346,"startTime":2066.0,"endTime":2086.0,"type":"concept","title":"skills gap","url":"/glossary/skills-gap","quote":"If we want to fix the skills gap, we have to show them that you're not gonna come in and, and earn $10 an hour changing oil...","canonicalId":"concept:skills-gap","priority":0.6,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The “skills gap” is the shortage of properly trained technicians in the automotive service industry. The speaker ties it to how training and career paths are presented to new hires—if the shop can’t show a realistic path to higher earnings, people won’t invest in training. The discussion frames training as an investment that helps close that gap.","simplifiedExplanation":"The skills gap means there aren’t enough well-trained auto mechanics. The host says shops need to show new technicians that training leads to a real career with better pay, otherwise they won’t want to learn. Training is treated like a step-by-step plan, not extra homework.","sourceStartTime":2066.0,"sourceEndTime":2086.0}},{"id":407347,"startTime":2066.0,"endTime":2086.0,"type":"concept","title":"technician tooling investment","url":"/glossary/technician-tooling-investment","quote":"...we're gonna expect you to buy $50,000 tools in five years- Mm ... and, and still by then you, you're making $13.","canonicalId":"concept:technician-tooling-investment","priority":0.45,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Tooling” here means the specialized equipment and tools technicians need to do modern repairs. The host argues that shops expect technicians to invest in expensive tooling over time, and that training and events also cost money. This is used to justify higher labor rates and a structured training plan.","sourceStartTime":2066.0,"sourceEndTime":2086.0}},{"id":407348,"startTime":2086.0,"endTime":2103.0,"type":"concept","title":"mandatory training","url":"/glossary/mandatory-training","quote":"Here's the process to get there. Here's what's gonna be required of you. Here's the mandatory training you're gonna have to take.","canonicalId":"concept:mandatory-training","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Mandatory training” is required instruction a shop sets for technicians to keep up with evolving repair procedures and diagnostic methods. The host emphasizes that once technicians are enrolled and the plan is clear, it’s usually not hard to get them to take training. They also connect training participation to shop culture and leadership.","sourceStartTime":2086.0,"sourceEndTime":2103.0}},{"id":407349,"startTime":2461.0,"endTime":2461.0,"type":"term","title":"bay","url":"/glossary/bay","quote":"You used to take care of it out in the bay, but now, okay, he's at the counter.","canonicalId":"term:bay","priority":0.45,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In a dealership or repair shop, the “bay” is the work area where technicians park and service vehicles. It contrasts with the counter/front desk area where a Service Advisor interacts with customers.","simplifiedExplanation":"The “bay” is the garage area where the car is brought in for repairs. The counter is where customers talk to the shop staff before the car goes back to be worked on.","sourceStartTime":2461.0,"sourceEndTime":2461.0}},{"id":407350,"startTime":2514.0,"endTime":2514.0,"type":"term","title":"Service Advisor","url":"/glossary/service-advisor","quote":"And so people that are listening, when you're thinking about, like, do you have a technician, and you sit there and you shake your head, and, \"Oh, I don't have any techs that ever make a Service Advisor,\" think about that little, that little reality for a second.","canonicalId":"term:service-advisor","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A Service Advisor is the customer-facing role at an auto shop that communicates with drivers, explains what the vehicle needs, and coordinates the repair process. They translate technician findings into clear next steps and manage expectations about timing and cost.","simplifiedExplanation":"A Service Advisor is the person at a car repair shop who talks to you about what’s wrong with your car. They explain the diagnosis, help you understand the options, and keep things moving with the technicians.","sourceStartTime":2514.0,"sourceEndTime":2514.0}},{"id":407351,"startTime":2546.0,"endTime":2546.0,"type":"term","title":"transmission","url":"/glossary/transmission","quote":"and, and it comes in and needs a transmission or- Mm-hmm ... it needs an engine, or, you know, that's, that's hard to deal with, you know.","canonicalId":"term:transmission","priority":0.4,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A transmission is the drivetrain component that changes engine output into the right gear ratio for the wheels. When a shop says a car “needs a transmission,” it usually means a major repair because transmission issues can affect shifting and drivability.","simplifiedExplanation":"The transmission is what helps your car shift gears and transfer power to the wheels. If someone says it needs a transmission, it often means a big repair that can be expensive and complicated.","sourceStartTime":2546.0,"sourceEndTime":2546.0}},{"id":407352,"startTime":2583.0,"endTime":2583.0,"type":"term","title":"kilometers","url":"/glossary/kilometers","quote":"oh, shoot, like how many kilometers are on it? Is... or- Yeah ... it's my Canadian coming out, right? How s- how many miles are on it?","canonicalId":"term:kilometers","priority":0.3,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Kilometers are a distance unit used for odometer readings in many countries. In the transcript, the speaker contrasts kilometers vs miles to show how they quickly assess a used car’s wear-and-tear based on mileage/usage.","simplifiedExplanation":"Kilometers are how distance is measured on the car’s odometer in some countries. The speaker is saying they look at how many kilometers are on the car to judge how much it’s been used.","sourceStartTime":2583.0,"sourceEndTime":2583.0}},{"id":407353,"startTime":2585.0,"endTime":2585.0,"type":"term","title":"miles","url":"/glossary/miles","quote":"it's my Canadian coming out, right? How s- how many miles are on it? And you're like, \"Oh, it's got 120,000 miles on it. Ooh, all right.","canonicalId":"term:miles","priority":0.3,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Miles are a distance unit used for odometer readings in countries like the U.S. In this context, the speaker is using the odometer figure to set expectations about the car’s condition and what kind of repair conversation may follow.","simplifiedExplanation":"Miles are how distance is measured on the car’s odometer in some countries. The speaker is saying they check the number of miles to estimate how used the car is.","sourceStartTime":2585.0,"sourceEndTime":2585.0}},{"id":407354,"startTime":2645.0,"endTime":2647.0,"type":"car","title":"Chevrolet Silverado","url":"/cars/chevrolet/silverado","image":"https://upload.wikimedia.org/wikipedia/commons/b/b0/Angela_Ruch_Homestead_2019.jpg","quote":"[2645.0s] You got a Silverado, right, expect at some point- Mm-hmm\n[2647.0s] you might have a transmission issue. Yeah.","canonicalId":"car:chevrolet:silverado","priority":0.35,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Chevrolet Silverado is a popular full-size pickup known for being widely used and heavily serviced, so it often shows up in shops with common wear items. In this segment, the host uses it as an example of a vehicle where a transmission issue can eventually appear.","simplifiedExplanation":"The Chevrolet Silverado is a common pickup truck. The point here is that, over time, even popular trucks can develop expensive problems—like transmission problems.","imageAttribution":"Wikimedia Commons / CC BY 2.0","imageLicense":"CC BY 2.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:Angela_Ruch_Homestead_2019.jpg","sourceStartTime":2645.0,"sourceEndTime":2647.0}},{"id":407355,"startTime":2647.0,"endTime":2655.0,"type":"term","title":"turbos","url":"/glossary/turbo","quote":"[2647.0s] you got a Ford, uh, Eco anything, you might be putting some turbos in it at some point- Yeah ...","canonicalId":"term:turbos","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Turbos” is shorthand for turbochargers, which use exhaust gases to spin a turbine and force more air into the engine for better power. The host’s point is that turbo-equipped modern cars can require expensive repairs during their lifespan.","simplifiedExplanation":"A turbocharger is a device that helps the engine make more power. The host is saying that turbos can wear out or fail, and fixing them can get expensive.","sourceStartTime":2647.0,"sourceEndTime":2655.0}},{"id":407356,"startTime":2655.0,"endTime":2666.0,"type":"car","title":"Volkswagen","image":"https://upload.wikimedia.org/wikipedia/commons/a/a4/1957_Volkswagen_Beetle%2C_export_model%2C_in_front_of_Porta_Nigra_in_Trier_2023-05-01.jpg","quote":"[2655.0s] You got a Volkswagen, like, it's gonna leak oil constantly.\n[2662.0s] Like, it's gonna- Yeah ... burn oil if it ain't leaking it. Like, it might even do both.","canonicalId":"car:volkswagen:volkswagen","priority":0.3,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Volkswagen is used here as a shorthand example of a brand that, in the host’s experience, tends to have oil-leak and oil-consumption issues. The segment contrasts leaking oil with burning oil, emphasizing that modern cars can have multiple oil-related failure modes.","imageAttribution":"Palauenc05 (CC BY-SA 4.0)","sourceStartTime":2655.0,"sourceEndTime":2666.0}},{"id":407357,"startTime":2687.0,"endTime":2690.0,"type":"term","title":"fuel injection service","url":"/glossary/fuel-injection-service","quote":"[2687.0s] or, you know, nobody ever probably did a fuel injection service- Yeah\n[2687.0s] or, you know. And now it's a, it's a critical part of keeping some of these complaints-","canonicalId":"term:fuel-injection-service","priority":0.7,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Fuel injection service refers to maintenance or cleaning work on a modern engine’s fuel-delivery system. The host frames it as something that used to be uncommon, but is now critical for preventing or reducing recurring drivability complaints on today’s cars.","simplifiedExplanation":"Fuel injection is how a car delivers fuel to the engine. A fuel injection service is maintenance that helps keep that system working correctly so the car doesn’t start acting up.","sourceStartTime":2687.0,"sourceEndTime":2690.0}},{"id":407358,"startTime":2728.0,"endTime":2790.0,"type":"term","title":"CVTs","url":"/glossary/cvts","quote":"Um, you know, Nissans, y- you know, they had the CVTs and those things that, you know- Yeah ... um, I try to steer customers away, you know, from them.\n[2783.0s] ...and CVT, like, it'd be, it'd be crazy to say that only Nissan have CVT problems.","canonicalId":"term:cvts","priority":0.75,"confidence":0.92,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"CVT stands for continuously variable transmission, a gearbox that uses pulleys and a belt/chain to smoothly change gear ratios instead of fixed “gears.” The speaker is specifically talking about CVT reliability concerns and why they try to steer customers away from certain Nissan models that use CVTs.","simplifiedExplanation":"A CVT is a type of automatic transmission that can “shift” smoothly without distinct gears. Some CVTs are known for reliability problems, so the shop advisor is warning customers and trying to set expectations.","sourceStartTime":2728.0,"sourceEndTime":2790.0}},{"id":407359,"startTime":2753.0,"endTime":2763.0,"type":"car","title":"Nissan Rogue","url":"/cars/nissan/rogue","image":"https://upload.wikimedia.org/wikipedia/commons/3/36/2016_Nissan_Rogue%2C_Front_Left%2C_04-13-2021.jpg","quote":"Like, I mean, and that, and that's the thing. Like, I talk about the Rogue all the time. Like, the, where the Rogue came from to where it is now is crazy how many of them you see on the road.","canonicalId":"car:nissan:rogue","priority":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Nissan Rogue is a popular compact crossover SUV, and the host uses it as an example of how many Nissan vehicles are on the road. The discussion ties the Rogue’s prevalence to fleet/rental usage and the resulting volume of service work.","simplifiedExplanation":"The Nissan Rogue is a common SUV you’ll see everywhere. The speaker brings it up because it’s so widespread—especially from rental/fleet use—so it shows up a lot in the shop.","imageAttribution":"SsmIntrigue (CC BY-SA 4.0)","imageLicense":"CC BY-SA 4.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2016_Nissan_Rogue,_Front_Left,_04-13-2021.jpg","sourceStartTime":2753.0,"sourceEndTime":2763.0}},{"id":407360,"startTime":2764.0,"endTime":2771.0,"type":"car","title":"Nissan Altima","url":"/cars/nissan/altima","image":"https://upload.wikimedia.org/wikipedia/commons/3/33/0_Nissan_Altima_0.jpg","quote":"...ot of it is, like, people talk about that and the Altima, and it's like, well, they're former rental fleet...","canonicalId":"car:nissan:altima","priority":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Nissan Altima is a mainstream midsize sedan that’s been widely sold and commonly used as a rental or fleet vehicle. That context matters because fleet cars often rack up miles quickly and may have more variable maintenance quality, which can influence how they wear over time. It’s frequently discussed in repair circles because its high volume means there’s a lot of real-world data on common service needs.","simplifiedExplanation":"The Nissan Altima is a regular everyday sedan meant for commuting and family use. It’s been used a lot as a rental or fleet car, which means it can accumulate miles fast. Because of that, people often talk about how it holds up and what repairs tend to show up.","imageAttribution":"Benespit (CC BY-SA 4.0)","imageLicense":"CC BY-SA 4.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:0_Nissan_Altima_0.jpg","sourceStartTime":2764.0,"sourceEndTime":2771.0}},{"id":407361,"startTime":2803.0,"endTime":2815.0,"type":"term","title":"Murphy's Law","url":"/glossary/murphy-s-law","quote":"We have to get these people, um, like you said, expecting that, you know, if you keep it long enough- Mm-hmm ... Murphy's Law says this probably will happen.","canonicalId":"term:murphy-s-law","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Murphy’s Law” is the idea that if something can go wrong, it eventually will—used here to describe how mechanical failures can occur even when a customer maintains the vehicle. The speaker is framing it as expectation-setting for service outcomes.","simplifiedExplanation":"Murphy’s Law is the saying that if something bad can happen, it probably will. Here, the advisor is basically telling customers that even with maintenance, problems can still show up later.","sourceStartTime":2803.0,"sourceEndTime":2815.0}},{"id":407362,"startTime":2820.0,"endTime":2831.0,"type":"concept","title":"selling maintenance","url":"/glossary/selling-maintenance","quote":"And, uh, and that's what I say is there's nothing wrong with selling maintenance to a customer, as long as you're clear that if it's already slipping, it probably won't fix it.","canonicalId":"concept:selling-maintenance","priority":0.55,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The speaker is describing a service-advisor approach: selling maintenance while being transparent that maintenance may not “fix” an already-developing problem. It’s an expectation-management concept—customers should understand what maintenance can and can’t do.","simplifiedExplanation":"They’re talking about being honest when you recommend service. Maintenance can help prevent problems, but if something is already starting to fail, it may not fully correct it.","sourceStartTime":2820.0,"sourceEndTime":2831.0}},{"id":407363,"startTime":2837.0,"endTime":2837.0,"type":"concept","title":"expected outcome","url":"/glossary/expected-outcome","quote":"Or, but we cannot any longer just say, \"Okay, yep, that'll be $199\" and not have a conversation with the customer. You gotta ask them, \"What's your expected outcome?\"","canonicalId":"concept:expected-outcome","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Expected outcome” here refers to aligning the customer’s goal with the diagnostic and repair plan before quoting. In service advising, it helps prevent misunderstandings where the customer expects a major repair but the actual issue is smaller.","simplifiedExplanation":"It means you ask what the customer is hoping will happen after the repair. That way you can diagnose and explain the real problem instead of just guessing what they think it is.","sourceStartTime":2837.0,"sourceEndTime":2837.0}},{"id":407364,"startTime":2854.0,"endTime":2854.0,"type":"term","title":"misfire","url":"/glossary/misfire","quote":"No, and you go and drive it, it's a misfire. Mm-hmm. Right? Yeah. It's going down the road, it's, it feels like a","canonicalId":"term:misfire","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A misfire is when an engine cylinder fails to ignite properly during combustion. In practice, it can feel like rough running or loss of power, and it often triggers diagnostic trouble codes that can be mistaken for other issues.","simplifiedExplanation":"A misfire means one of the engine’s cylinders isn’t burning the fuel correctly. The car can run rough or feel weak, and the computer may log a code that points you toward the wrong problem at first.","sourceStartTime":2854.0,"sourceEndTime":2854.0}},{"id":407365,"startTime":2925.0,"endTime":2925.0,"type":"term","title":"OE part","url":"/glossary/oe-part","quote":"Um- And it's gonna cost more.\n[2925.0s] We're gonna put an OE part on it.\n[2925.0s] Yeah.\n[2927.0s] But you're not gonna have to come back and-","canonicalId":"term:oe-part","priority":0.45,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"An OE (original equipment) part is made to match what the vehicle’s manufacturer specified for that model. Using OE parts is often positioned as reducing repeat failures because fitment and performance are closer to factory expectations.","simplifiedExplanation":"An OE part is the “manufacturer-spec” replacement part for your car. It’s meant to match the original part more closely than cheaper alternatives, which can help avoid problems coming back.","sourceStartTime":2925.0,"sourceEndTime":2925.0}},{"id":407366,"startTime":2930.0,"endTime":2933.0,"type":"term","title":"vent solenoid","url":"/glossary/vent-solenoid","quote":"try another vent solenoid or purge solenoid- Yeah ... or another TP, TP a- uh, I almost said TPS.","canonicalId":"term:vent-solenoid","priority":0.55,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A vent solenoid is an electrically controlled valve used to route or regulate airflow and fuel-vapor paths in emissions and fuel systems. It helps control when the system vents or purges vapors so the engine and emissions equipment operate correctly.","simplifiedExplanation":"A vent solenoid is a small electrically controlled valve. It helps manage fuel vapors and airflow so the car’s emissions system works the way it’s supposed to.","sourceStartTime":2930.0,"sourceEndTime":2933.0}},{"id":407367,"startTime":2930.0,"endTime":2933.0,"type":"term","title":"purge solenoid","url":"/glossary/purge-solenoid","quote":"try another vent solenoid or purge solenoid- Yeah ... or another TP, TP a- uh, I almost said TPS.","canonicalId":"term:purge-solenoid","priority":0.55,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A purge solenoid controls the valve that lets stored fuel vapors from the charcoal canister get pulled into the engine intake. When it opens at the right times, the engine burns those vapors instead of venting them to the atmosphere.","simplifiedExplanation":"A purge solenoid is a valve controlled by electricity. It opens to pull fuel vapors from the charcoal canister into the engine to be burned.","sourceStartTime":2930.0,"sourceEndTime":2933.0}},{"id":407368,"startTime":2933.0,"endTime":2936.0,"type":"term","title":"TPS","url":"/glossary/tps","quote":"or another TP, TP a- uh, I almost said TPS. TPS, yeah, throttle position sensor- Mm-hmm ... which they don't even really use anymore, but you know what I mean.","canonicalId":"term:tps","priority":0.6,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"TPS stands for throttle position sensor, which reports how far the throttle plate is opened. Modern cars may use it less directly for control strategies, but it’s still a common sensor name in diagnostics and parts catalogs.","simplifiedExplanation":"TPS means throttle position sensor. It tells the car’s computer how open the throttle is so it can manage fueling and engine response.","sourceStartTime":2933.0,"sourceEndTime":2936.0}},{"id":407369,"startTime":2945.0,"endTime":2949.0,"type":"term","title":"OE one","url":"/glossary/oe-one","quote":"we finally get the OE one, right? Like-","canonicalId":"term:oe-one","priority":0.7,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“OE” means original equipment—the manufacturer’s part spec used on the vehicle when it was new. In service discussions, “OE one” usually implies the OEM-grade component that matches the exact calibration/fitment the car expects.","simplifiedExplanation":"“OE” means the original factory part. It’s the same type of part the car was built with, and it’s often the safest choice when aftermarket options don’t match.","sourceStartTime":2945.0,"sourceEndTime":2949.0}},{"id":407370,"startTime":2976.0,"endTime":2980.0,"type":"concept","title":"aftermarket","url":"/glossary/aftermarket","quote":"But there's nothing in the aftermarket, you know? There's workarounds for some of these modules that if you wanna make the","canonicalId":"concept:aftermarket","priority":0.45,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In this context, “aftermarket” means parts made by companies other than the original vehicle manufacturer. The discussion highlights a common service-advisor challenge: aftermarket availability and compatibility can vary widely, especially for electronically controlled modules.","simplifiedExplanation":"“Aftermarket” parts are made by companies other than the car’s original manufacturer. Sometimes they fit and work great, but other times they’re not available or not compatible with certain cars.","sourceStartTime":2976.0,"sourceEndTime":2980.0}},{"id":407371,"startTime":2985.0,"endTime":2990.0,"type":"term","title":"ABS module","url":"/glossary/abs-module","quote":"Oh, Ivan from Pine Hollow. ... a 10-year-old, uh, Chrysler Stellantis product- Yeah ... needs an ABS module. Not even supported from the dealer anymore. Yeah. Can't get it.","canonicalId":"term:abs-module","priority":0.75,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"An ABS module is the electronic control unit that manages the anti-lock braking system. If it’s not supported by the dealer anymore and there’s no aftermarket equivalent, repairs can become difficult because the module is tightly integrated with the car’s braking and sensor logic.","simplifiedExplanation":"The ABS module is the computer that controls the anti-lock brakes. It’s responsible for preventing wheel lockup during hard braking, and if it can’t be sourced, fixing the car can be a real challenge.","sourceStartTime":2985.0,"sourceEndTime":2990.0}},{"id":407372,"startTime":2996.0,"endTime":3005.0,"type":"term","title":"EEPROM","url":"/glossary/eeprom","quote":"They say you can't use a used one, but you can Mm-hmm ... right? EEPROM and all that kind of stuff.","canonicalId":"term:eeprom","priority":0.65,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"EEPROM is a type of non-volatile memory used to store calibration data and vehicle-specific information in many automotive modules. When a module is replaced or reused, EEPROM contents may need to be preserved or reprogrammed for the car to recognize the part correctly.","simplifiedExplanation":"EEPROM is a small memory chip that keeps important settings even when the car is off. If you swap or reuse certain modules, that stored information may have to be copied or programmed so the car works with it.","sourceStartTime":2996.0,"sourceEndTime":3005.0}},{"id":407373,"startTime":3399.0,"endTime":3405.0,"type":"term","title":"DVOM","url":"/glossary/dvom","quote":"Like, what used to be a DVOM was an advanced tool for some of us coming up- \n[3405.0s] is now, like, these young kids now, it's not even a DVOM.","canonicalId":"term:dvom","priority":0.55,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"DVOM stands for digital volt-ohm meter. It’s a handheld tool used to measure electrical voltage, resistance, and continuity when diagnosing automotive electrical problems.","simplifiedExplanation":"DVOM is a basic electrical testing tool. Mechanics use it to check things like whether power is present, whether a wire is broken, or whether a component has the right resistance.","sourceStartTime":3399.0,"sourceEndTime":3405.0}},{"id":407374,"startTime":3408.0,"endTime":3416.0,"type":"term","title":"oscilloscope","url":"/glossary/oscilloscope","quote":"Mm-hmm. It's the oscilloscope that they should be picking up first.\n[3411.0s] Yeah.\n[3411.0s] You know? Yeah.","canonicalId":"term:oscilloscope","priority":0.6,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"An oscilloscope is a test instrument that displays electrical signals as waveforms over time. In automotive diagnostics, it’s especially useful for checking sensor signals, ignition patterns, and intermittent electrical issues that a DVOM can’t show.","simplifiedExplanation":"An oscilloscope is a tool that shows electrical signals as a graph. Instead of just saying “voltage is there,” it helps you see how the signal changes, which is crucial for diagnosing tricky electrical problems.","sourceStartTime":3408.0,"sourceEndTime":3416.0}},{"id":407375,"startTime":3411.0,"endTime":3416.0,"type":"term","title":"ChatGPT","url":"/glossary/chat-gpt","quote":"And then talk into your phone, ChatGPT, \"How do I set this up?\"\n[3416.0s] Yeah.\n[3416.0s] And then ChatGPT gives the answers back, and it's like, holy mother.","canonicalId":"term:chatgpt","priority":0.35,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"ChatGPT is an AI chatbot that can generate instructions and explanations based on prompts. In a shop context, it’s being used to help interpret tools and diagnostic steps (like setting up an oscilloscope) faster.","simplifiedExplanation":"ChatGPT is an AI assistant you can ask questions. In this conversation, it’s used to get quick guidance on how to set up and use diagnostic tools.","sourceStartTime":3411.0,"sourceEndTime":3416.0}},{"id":407376,"startTime":3418.0,"endTime":3424.0,"type":"term","title":"waveform","url":"/glossary/waveform","quote":"there's so much. Show me a waveform. Show me a known good. There you go.\n[3421.0s] Yeah ...","canonicalId":"term:waveform","priority":0.45,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A waveform is the visual shape of an electrical signal as it changes over time. When diagnosing cars, waveform patterns can reveal problems like signal dropouts, noise, or incorrect sensor/actuator behavior.","sourceStartTime":3418.0,"sourceEndTime":3424.0}},{"id":407377,"startTime":3420.0,"endTime":3424.0,"type":"term","title":"known good","url":"/glossary/known-good","quote":"there's so much. Show me a waveform. Show me a known good. There you go.\n[3421.0s] Yeah ...","canonicalId":"term:known-good","priority":0.4,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “known good” reference is a baseline measurement or example that’s confirmed to be correct. In diagnostics, comparing a suspect signal to a known-good waveform or reading helps quickly identify what’s abnormal.","simplifiedExplanation":"A “known good” is a reference point that you trust is correct. Mechanics compare what they’re seeing now to that trusted example to figure out what’s going wrong.","sourceStartTime":3420.0,"sourceEndTime":3424.0}}],"speakers":[{"id":"s1","name":"Jeff Compton","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/from-tech-to-service-advisor-training-shop-leadership-with-cody-kirkenester/transcript.vtt","type":"text/vtt"}],"alignmentMode":"scalar","fallbackOffset":0.0}