{"version":"1.1.0","producer":"fm.getcarcurious","layer":"official","episode":{"title":"From the Cheesecake Factory to your local new car dealer....what makes you loyal to, or leave a business?","url":"http://getcarcurious.com/episodes/from-the-cheesecake-factory-to-your-local-new-car-dealer-what-makes-you-loyal-to-or-leave-a-business","audioUrl":"https://www.buzzsprout.com/2021673/episodes/19351349-from-the-cheesecake-factory-to-your-local-new-car-dealer-what-makes-you-loyal-to-or-leave-a-business.mp3","description":"Send us Fan MailEmail Lennie at lennielawson2020@gmail.com"},"annotations":[{"id":421888,"startTime":995.04,"endTime":1000.0,"type":"brand","title":"Carvana","url":"/glossary/carvana","quote":"Carvana will deliver used cars to your house.\nThere's no new cars or new car companies like Carvana that bypass the dealer...","canonicalId":"brand:carvana","priority":0.55,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Carvana is a used-car retailer that delivers cars to your house and sells online, aiming to bypass the traditional dealership experience. In this segment, it’s used as an example of a business model that competes with local new-car dealers.","simplifiedExplanation":"Carvana is a company that sells used cars online and brings the car to your home. The point here is that it tries to skip the usual dealership process.","sourceStartTime":995.04,"sourceEndTime":1000.0}},{"id":421889,"startTime":998.0,"endTime":1016.0,"type":"brand","title":"Tesla","url":"/glossary/tesla","quote":"There's no new cars or new car companies like Carvana that bypass the dealer with the exception of some of these EV companies like Tesla.\nYou know, when you buy a Tesla, you pay MSRP.","canonicalId":"brand:tesla","priority":0.6,"confidence":0.92,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Tesla is an EV brand that sells directly to customers rather than relying on the traditional dealer network. The host notes that Tesla pricing is tied to MSRP, meaning buyers generally don’t get the same kind of discounting or negotiation you’d expect at many dealerships.","simplifiedExplanation":"Tesla is an electric-car brand that sells cars directly to customers. In this discussion, the key idea is that Tesla pricing is usually set (MSRP) instead of being heavily negotiated like at many dealerships.","sourceStartTime":998.0,"sourceEndTime":1016.0}},{"id":421890,"startTime":1010.2,"endTime":1016.0,"type":"term","title":"MSRP","url":"/glossary/msrp","quote":"You know, when you buy a Tesla, you pay MSRP.\nThere is no discount.","canonicalId":"term:msrp","priority":0.45,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"MSRP (Manufacturer’s Suggested Retail Price) is the sticker price a carmaker sets for a vehicle. The host uses it to contrast Tesla’s direct-sales model (typically no discount) with dealership pricing that often involves negotiation.","simplifiedExplanation":"MSRP is the official price listed by the manufacturer for the car. Here, it’s being used to say you usually don’t get a discount off that price with Tesla.","sourceStartTime":1010.2,"sourceEndTime":1016.0}},{"id":421891,"startTime":1021.6,"endTime":1030.2,"type":"brand","title":"Champion Chevrolet","url":"/glossary/champion-chevrolet","quote":"If you go to Champion Chevrolet and buy a Silverado, you paying MSRP?\nNo. Nobody's going to do that.","canonicalId":"brand:champion-chevrolet","priority":0.35,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Champion Chevrolet is referenced as a local dealership example in the discussion about whether buyers pay MSRP or negotiate. The host contrasts this with the idea of no-discount pricing, implying typical dealership behavior is to negotiate down.","simplifiedExplanation":"Champion Chevrolet is mentioned as an example of a regular car dealership. The point is that at places like this, people usually negotiate the price instead of paying the sticker price.","sourceStartTime":1021.6,"sourceEndTime":1030.2}},{"id":421892,"startTime":1021.62,"endTime":1029.42,"type":"car","title":"Chevrolet Silverado","url":"/cars/chevrolet/silverado","image":"https://upload.wikimedia.org/wikipedia/commons/b/b0/Angela_Ruch_Homestead_2019.jpg","quote":"...g MSRP. If you go to Champion Chevrolet and buy a Silverado, you paying MSRP? No. Nobody's going to do that.","canonicalId":"car:chevrolet:silverado","priority":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Chevrolet Silverado is a full-size pickup truck built for everyday driving as well as work tasks like towing and hauling. It’s often discussed in pricing and dealership negotiations because incentives and discounts can significantly change what people actually pay versus the sticker price. In a podcast, it may come up when talking about how to get a fair deal on a popular, high-demand truck.","simplifiedExplanation":"The Chevrolet Silverado is a large pickup truck. People use it for carrying things and towing, and it’s commonly sold with discounts. That’s why the conversation might focus on whether you’re paying the full sticker price or a lower “real” price after deals.","imageAttribution":"Wikimedia Commons / CC BY 2.0","imageLicense":"CC BY 2.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:Angela_Ruch_Homestead_2019.jpg","sourceStartTime":1021.62,"sourceEndTime":1029.42}},{"id":421893,"startTime":1037.7,"endTime":1042.0,"type":"term","title":"invoice","url":"/glossary/invoice","quote":"They're probably selling them an invoice right now minus the rebate.\nYou probably have a dock fee that you have to pay...","canonicalId":"term:invoice","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"In dealership pricing, the “invoice” is the amount the dealer pays the manufacturer for the vehicle (before add-ons and profit). The host suggests dealers may sell closer to invoice and then account for rebates, which is why the final deal can differ from MSRP.","simplifiedExplanation":"The “invoice” is basically what the dealer pays the car company for the car. The host is saying dealers often work deals around that number, not the sticker price.","sourceStartTime":1037.7,"sourceEndTime":1042.0}},{"id":421894,"startTime":1037.7,"endTime":1042.0,"type":"term","title":"rebate","url":"/glossary/rebate","quote":"They're probably selling them an invoice right now minus the rebate.\nYou probably have a dock fee that you have to pay...","canonicalId":"term:rebate","priority":0.35,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A rebate is money the manufacturer offers to reduce the purchase price (often tied to eligibility and timing). The host frames rebates as part of how dealers can effectively price cars below MSRP.","simplifiedExplanation":"A rebate is a discount the manufacturer gives you to lower the price. In this conversation, it’s one of the tools that can make the final price less than the sticker.","sourceStartTime":1037.7,"sourceEndTime":1042.0}},{"id":421895,"startTime":1041.6,"endTime":1046.0,"type":"term","title":"dock fee","url":"/glossary/dock-fee","quote":"They probably have a dock fee that you have to pay, but, you know, the experience is probably going to be good.\nTim Copenhaver and Andy Dietrich have anything to do with it.","canonicalId":"term:dock-fee","priority":0.3,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A dock fee is a dealer charge associated with getting the vehicle off the shipping point and into the dealer’s possession. It’s one of the common “extra” fees that can make the out-the-door price higher than what shoppers expect from advertised pricing.","simplifiedExplanation":"A dock fee is an extra charge a dealer adds for handling/shipping the car to the dealership. It can increase the final price beyond the base price you first hear.","sourceStartTime":1041.6,"sourceEndTime":1046.0}},{"id":421896,"startTime":1077.3,"endTime":1082.0,"type":"term","title":"service department","url":"/glossary/service-department","quote":"There's still going to be a business case for a service department.\nPeople are going to wreck them.","canonicalId":"term:service-department","priority":0.4,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A service department is the dealership’s in-house area for repairs and routine work, which can be a major profit center. The host argues there will still be a business case for it because cars still need maintenance and repairs.","simplifiedExplanation":"A service department is where the dealership takes care of repairs and maintenance. The point is that even if buying changes, cars still need work done.","sourceStartTime":1077.3,"sourceEndTime":1082.0}},{"id":421897,"startTime":1081.9,"endTime":1084.0,"type":"term","title":"body shop","url":"/glossary/body-shop","quote":"People are going to wreck them.\nA case for a body shop.","canonicalId":"term:body-shop","priority":0.25,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A body shop is a repair facility focused on collision damage—things like panel repair, repainting, and structural restoration. The host includes it to emphasize that accidents create ongoing demand even in a changing sales model.","simplifiedExplanation":"A body shop fixes damage from crashes, like dents and broken panels. The host is saying accidents will keep creating work for these shops.","sourceStartTime":1081.9,"sourceEndTime":1084.0}},{"id":421898,"startTime":1084.0,"endTime":1090.0,"type":"term","title":"change the oil","url":"/glossary/change-the-oil","quote":"the cars are going to have to be, like I said, from a maintenance standpoint, still probably have to change the oil and stuff like that.\nEven EVs are requiring a lot of maintenance.","canonicalId":"term:change-the-oil","priority":0.3,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Change the oil” refers to scheduled engine oil replacement to keep lubrication and internal wear protection within proper limits. The host uses it to argue that even with EVs, vehicles still require ongoing maintenance tasks.","simplifiedExplanation":"Changing the oil is routine maintenance that keeps the engine properly lubricated. The host is using it to make the broader point that cars still need regular upkeep.","sourceStartTime":1084.0,"sourceEndTime":1090.0}},{"id":421899,"startTime":1092.9,"endTime":1099.0,"type":"term","title":"EVs","url":"/glossary/ev","quote":"Even EVs are requiring a lot of maintenance.\nA lot more than they thought they would.","canonicalId":"term:evs","priority":0.35,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"EVs (electric vehicles) are cars powered primarily by electric motors and batteries rather than internal combustion engines. The host’s point is that EVs still need maintenance, even if it’s different from oil changes.","simplifiedExplanation":"EVs are electric cars that run on batteries and electric motors. The host is saying they still need maintenance, just not the same kind as gas cars.","sourceStartTime":1092.9,"sourceEndTime":1099.0}}],"speakers":[{"id":"s1","name":"Lennie Lawson","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/from-the-cheesecake-factory-to-your-local-new-car-dealer-what-makes-you-loyal-to-or-leave-a-business/transcript.vtt","type":"text/vtt"}],"alignmentMode":"scalar","fallbackOffset":0.0}