From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]
About this episode
Keith Katz, owner of Kuali Service Center, shares insights from his 45 years in the automotive industry, focusing on the evolution of auto repair and the challenges of adapting to new technologies like ADAS and electric vehicles. The conversation highlights the importance of education for both technicians and customers, discussing the need for proper calibration and the complexities of modern vehicles. Katz emphasizes the value of training, succession planning, and the shift to a four-day work week, which has positively impacted his business and team dynamics.
Keith Katz shares practical insights from decades of running a successful auto repair business, offering shop owners real-world strategies to adapt and grow. From navigating the challenges of ADAS and EV technology to making bold investments in team training, Keith explains how the right decisions can set your shop up for long-term success.
You’ll also discover why shifting from being a hands-on technician to a strategic business leader is essential, how proactive succession planning protects the future of your shop, and the one move Keith wishes he made sooner—hiring a business coach. His honest reflection and actionable advice make this conversation a must-listen for any shop owner ready to evolve, embrace new technology, and secure lasting profitability.
Keith Katz, Quality Service Center, York, PA. Keith's previous episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:- Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
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