Ford is a big car company from America that makes many types of cars and trucks. If you work at a Ford dealership, you learn about the cars they sell and how to help customers buy them.
A shop management system is a computer program that helps car repair shops organize their work, keep track of customers, and make more money by working smarter.
A multi-point inspection means checking many important parts of a car to make sure everything is working well. It helps find problems early so the car stays safe and runs smoothly.
Lift safety means knowing how to use the machines that lift cars up safely so nobody gets hurt. It teaches you how to check and use these lifts the right way.
Thermal management means keeping the car's temperature just right, like making sure the air conditioner cools properly and the engine doesn't get too hot.
An electrical diagram is a picture that shows how the wires and electrical parts in a car are connected so you can fix problems correctly.
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This is the Automotive Repair podcast network.
Hey, everybody, Karm Capriato, remarkable results radio and another Town Hall Academy here at Vision 2026.
Thank you, Sherry Hamilton and the entire executive team and all the volunteers for having us here again.
We've had an absolute blast.
I don't know how they continue to make it better each and every year, but it does happen.
Thank you so much to Napa Tracks for having us here and sponsoring us this year.
By the way, it's a great SMS system, one of the largest in the entire country.
And one of the things that I know is you may not be using your SMS to the fullest capacity.
So guess what? They have daily training going on and they have people in the streets that don't let
your SMS run. You should run that. And I have conference voice because somebody kept me up late
last night and I had to talk loud over the crowd. And we have a great, great episode about
GSTA and know that is not a new disease coming out. So stay tuned. You can get all the details.
Hey, did you know that Napa Tracks has on-site training plus six days a week support?
It all starts when a local representative meets with you to learn about your business
and how you run it. After all, it's your shop. So it's your choice. Let us prove to you that
Tracks is the single best shop management system in the business. Find Napa Tracks on the web at
Hey, how well does your team know their stuff? Test their automotive skills with the today's
class of basic advanced or service advisor quizzes. It's a quick, effective way to spot
gaps and grow stronger teams. Take the quizzes now at today's class.com forward slash TC quiz.
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Welcome back. Let me introduce my panel, Travis Troyes here from Honest Wrenches.
Every time I say acne or acony, I always say it wrong. We're one of his stores is located
and a morning and your vice president of Milwaukee. Correct. Yes. Wow. We have something to talk about
here in a minute, but you brought a couple of the students that were in the general service
technician Academy GSTA 2022. It was started 2023 2023. 2023. It's a two day course
helping the young people inside of our industry that are working, if you will, maybe generals
to come in and to spend two days at vision being immersed in knowledge safety, increased
productivity. And we have two of the students here, Creon Golden. Hello, Creon. How are you doing
today, Carl? I'm great. He works at All-Star Automotive in Columbia, Missouri. Yes, sir.
And let's tell everybody right up front what the hell just happened. You're the luckiest dog in the
world. Man. All right. So look, I've never been to an event like this before. I was not really
nervous. I was really excited to come here, but I wasn't expecting what happened. So I got there,
turned to my classes, just expecting to learn everything's pretty cool. And then they had
like a little raffle for a toolbox. A little raffle. A little raffle for toolbox, you know.
They so happened to call Creon Golden. Oh my God. Did you jump up and down?
I got really excited. I ended up getting a really nice toolbox and a bunch of tools. It's
worth around $6,000. See? Isn't that amazing? And it came from Kukui and Napa. And they've been
doing that all over the country. There's a lot going on. They thank God that they're working
together on that. Now I'm lucky people to get it. Wow. And he says, how are you getting it home? He
says, I'll be picking it up at three o'clock. No one's shipping that to my place. I'm ready to
stop myself. Jose Franson from Shauke's Auto Repair. Scalicke's. Scalicke's. You know what? I
couldn't even read my own writing. Scalicke's Auto Repair in Fargo. That is correct. And is that
North Dakota? Yup. That is located up in North Dakota. We see a lot of rusty vehicles,
unfortunately. Yeah. Yeah. The rust capital of the world I think you told me it was great.
But before we get started and to find out what's going on with GSTA, your first time here in Vision,
I got to tell you something that happened today. And over the years, I've had Jerry Holcomb on the
show and Jerry along with a couple of other shop owners. And we did episodes a while back having
the three legacy guys together. But Jerry seems to be the one that continues to come here, owns a
shop. He's just one great guy. And what they did is they honored a new scholarship in Jerry's name
by donating $100,000 to fund this scholarship. Travis, who is sitting to my left here, was
responsible to give the introduction to Jerry. And was it before or after the video? It was
after the video. It was after the video. So we watched this video. We're watching, I'm going to
guess, 20 great friends and associates of Jerry give accolades to Jerry about all that he's done
to contribute to the industry and for continuing to prop up and be passionate about vision.
There wasn't a dry eye in the place. Me included. Yeah, it was very powerful, very emotional moment.
And it was just one of those things that we wanted to continue to honor Jerry while he was still
actively involved, still here, still making a massive difference at Vision and in our industry.
And it's pretty cool to be able to do that on the big stage here at Vision.
You're right. Some of our scholarships are for our people that have gone. It's nothing like
being so proud to have something named after you while you're still having a powerful effect.
Ke'an, how long have you been in the industry? I've been in it for about three years now.
Really? Honestly, I started pretty funny. I started my career pretty backwards.
Like always a funny and backwards. Help me. Funny and backwards, funny and backwards.
I always knew like as a kid that I would always want to work on cars and that I always wanted
to be around cars. But growing up, I was kind of nervous to kind of start because I never had
anybody to teach me anything about it. I just knew I wanted to learn. So to get anywhere close to
being around cars, I started working at a Ford dealership and I started selling cars and in
that process, I was like learning a lot about the cars that I was selling. So I was like, you know
what? I'm learning now. I'm going to go learn what I actually want to learn. So then I ended
up just going to like a jiffy loo just to get head start to turn a wrench started there. And then
from there, I went to a big old tires, which is pretty cool. But from there, which my best job
so far besides the one that I'm at now, this job is amazing. But I went to a Subaru dealership for
about a year and a half and I stayed there. It's pretty nice. I think the big takeaway here, Travis,
is Creon said, this is what I want to do. And how many young people in our industry that want to
do this, and they haven't prepped, the guidance council hasn't directed guided the parents say
you're going to be a doctor or a lawyer and that's it and you're going to go to college.
And when you hear these stories, sooner or later, your own self has to get in the way of
other people guiding you anywhere. First of all, thank God you followed your dream and your goals
and your ideas because you're here at vision. The premier training event in North America,
you're going to remember this first time and you're probably never going to miss it. And it's
going to continue to feed you not only your talent and your skills, but your brain and your attitude.
Tell me I'm right or wrong. You are 100% accurate, 100% accurate. And the thing that I love the
most about that is, and I shared this at the beginning of the GSTA, when you love what you
do, you never work a day in your life. And I see that in these two sitting across from us.
They will never, ever have to work a day in their life because this career truly becomes a passion
for them. Thank you. Thank you. You have some big shoes to fill here. Jose, talk to me. What's
going on with you? How long you've been doing this? So similar to Creon, at least the start out,
but I've been doing this for about three and a half years. I started over at M-State. I had a
lot of troubles there with the professors. The professors were belittling me. I was having a lot
of issues. Short story, short. They're gone. I left. I went to Chrysler Dodge Deepenram. I was
there for a year, worked as a loop deck, tried to work my way up, still couldn't work my way up.
I left there, went to Ford, and I joined their asset program. Good. I was looking really,
really good. And then they stopped giving me what I wanted. So then I left there.
I'm sorry. It's okay. I am so taken aback by they didn't give you what you wanted. That's what
you said. Am I right? Yes. You didn't feel that you were getting. Was it a career path? What was
missing? Yeah. So what I mean by they weren't giving me what I wanted. I mean, like job wise. So
like they just weren't giving me opportunity. Opportunities. I was stuck on the warranty jobs,
the jobs that just didn't pay as well. And if I would try to go get another job,
they wouldn't give it to me. They would give it to the other guys. And I was just kind of
put on the back burner. That's just one thing I didn't really like. And I found
Jesse, who I am currently under. And he has gone leaps and bounds for me.
I don't want to be political here, but Travis, I'm on an advisory panel. And a couple of years
ago, we did a study to find out what happened to our seniors. And as the dealers came in and took
the majority of our seniors and they went to the dealerships, God love the dealers. We need them.
They're important. But two years later, 50% of them were out of the industry. Yes. I always say,
we don't have the deep pocketbooks like they have. And so they can certainly lure them in,
but they regurgitate them and spit them out. And unfortunately, it seems to be into a different
industry. And listen to what Jose said. Basically, they didn't give me what I wanted. And he's
sitting in there waiting for opportunity. Call it what you want. If it's money, if it's jobs,
he wasn't getting it. No one was listening and talking to him. He was an expendable,
low level something. And now you're somebody, aren't you?
Yep. I at least feel like somebody. I like the fact that you didn't accept that.
I honestly hated it. I stayed for a while because I was like, well, I'll give them a chance. I'll
give them a chance. They're saying that they'll do right. They're saying that they'll do right.
And my mental health just took a toll and I just said, I can't do it anymore.
So I want everyone to realize that Creon and Jose are here, and they went through the GSTA,
the General Service Technician Academy, because Travis a couple of years ago said,
we've got all these young people. Can we create a focused two days worth of training
to accelerate, if you will, our young people and knowledge, but also to bring them inside an
environment of learning like this. Please remind the audience what that driving force was all about.
Well, vision, high tech training and expo, it's all high tech training and I love it. I didn't
want to diminish that, but we also have this big gap in our industry. And I wanted to be able to
have an opportunity for people coming into our industry to be able to get some training. So
I shared with these guys at the beginning, I asked my shot foreman this question. I said,
what makes you so great from all of the good technicians? And his answer was,
I don't think I'm any different than anybody else. I just think I do the basics way better
than anybody else. And that was powerful. Sure was. And I shared with all the students at the
GSTA during the opening day that these foundations, the foundations that we're going to be building on
over the next two days is super, super important. The stronger foundation that you build,
the much easier it goes. If we try to jump over this basic foundation, we'll always fall back down here.
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Okay, let's build on the word foundation. Jose, did you get a good foundation?
Yeah, actually, I was going to say a lot off of Travis. He just feed in my mind with all
the kinds of things I wanted to say, honestly. What was the big takeaway? I mean, if there was
one thing that you would need to go back to the shop and tell someone, hey, we did this,
here's what I learned. Could you do that? I think the biggest takeaway is just like Travis said,
when he asked his foreman, what makes a good tech, honestly, it's just the fact that they do the
basics the best. And I'm finding that even in my own shop, honestly, I'm not going to lie.
Right away when I started out, it was very overwhelming. Doing a multi-point was a lot
for me and I definitely missed a lot. But now after going through this program, it's helped
to open up my eyes a little bit more. So then I can go back and I can be like, okay, I got a new
tech that's coming in. I'm going to teach him the correct way to do the basics because that is
the key point in everything. You know, I just took away from that. We go out and say the word
basic to people and it's overused and it's a short word. It maybe doesn't have a great definition.
But if they come in and GSTA is all about foundation building, I love that. Yeah.
Well, change basic to foundation. Well, you know, you think about it. I love the word basic to
foundation. I like that. Yeah. Cause you know, and I shared this the other day, there's nothing
basic about what we do. And from an inspection to torque and attire, the amount of responsibility
that us as technicians and specialists that we carry is incredible. It really is. So it's really
building the foundation that sets that foundation and continue to propel us. Absolutely.
Your big takeaway. My big takeaway is basically running around with what you guys just said.
I'm really just excited to go to my shop and show that I can produce everything that I just learned
and do it and do it. You get in charge next week of the lunch and learn. Okay. Shop owner buys the
pizza. Everybody comes together and Creon or Cree, they call you Cree, right? Yeah. I go by Cree.
Cree is going to go out and take one of the courses this for the hour long course out in 10
to 12 minutes. And then you're going to be a favorite every Wednesday at lunchtime because
when you teach, you learn when you reiterate that. That was another thing from one of my classes
actually that really stood out to me. Instead of us just like learning something and talk about it,
we would learn it. We would read about it first, talk about it, hear about it,
but then we would actually get to do it. But on top of doing it, we had to teach our peers next
to us, which was pretty good. Pretty cool because not only do you learn it, but you get to teach
the person next to you, meaning that you know what you're talking about. You also get to help
someone else and know what they're talking about and doing. God, these guys are grounded. This is
our future. I know. Is that not incredible? It excites the crap on me. I love it. It really does.
So one of the quotes that I want to leave you with is listen to learn, talk to teach.
And please go back and talk about what happened here. And we sure, Dan, will hope to see you next year.
I've got a question about next year. So I've got plenty of friends who also work on cars and are
in the technician field. How open are they to just being able to come to this? Is this like a
event for anyone to be able to go to? Absolutely. This is an event for anybody to come to.
Well, then next year when you see me, you'll see me with a bunch of friends.
Listen, start saving their money. I mean, you got to get here. You got to eat some stuff. You got
to pay for the classes. But what a goal. That is awesome. Now we're bringing more people into
this industry, getting them involved in training, getting them even more inspired,
all because of just a couple of people that were sitting through a GSTA course.
Yeah. You go to your friends and says, what did you waste 20 bucks on this week? And if you put
it in a kitty times 52 weeks, that's a hell of a round trip to come here. Right? Yes, it is.
I know. It is. To continue your education, is it free? Because you have to be a perpetual
student and you have to pay to get there. And just like, you know, we got to, some of us pay for
tools and some of us don't depending on where we work and how we work and the agreements that we
have. Or if you just win them and be lucky, I guess. Yeah. But you know what, why did I know
he was going to bud in and say that? I love this guy. He is so cool. You could be on my show a lot.
I just sit back and let him go. I just love it. So are you going to go back and encourage
people that you know in the industry that they got to start doing training? Honestly, yes.
The one thing I will say is I've actually had the chance to do other training at other dealerships.
I've gotten the chance to do their types of technician training. I honestly found that this
was a little bit more informational, especially when it came to foundation, the general service.
He's a quick learner. I try. I can do transmissions engines now. So I'll tell you why.
Within the first year, I was doing them. So I think the big thing is, is you're in and in a community
of relatable people. Nobody thinks they're better than anybody else. Everybody is here to learn.
I love the fact that everybody is willing to share their knowledge.
100%. And it's in an open way that we just want to elevate. We want to elevate everybody.
And the other thing that I love to do is I love to share the wisdom. And some people will call
that failure. Some people will call that regret. I call it wisdom. And if I can share the wisdom
that I've learned in the time that I've been in this industry, then it can only help continue
to propel everybody that's coming in this industry.
To build off of that, I'm only saying this because I watch anime. In one of my favorite
anime, there was a quote. It was by Nikola Tesla. He said, wisdom being kept away from humanity
is wrong. It should be shared no matter what. Because that will then only help grow the human
and wisdom can be wrapped up in the learning from mistakes. Yeah, I've played plenty of
mistakes. I'll tell you what, I've definitely learned from them. I don't think you get smart.
Brilliant. First attempt in learning. Stumble, baby. Stumble. And don't be upset about it.
Oh, I learned that from the class, but I didn't do it right. Good. Now you know.
Course outlines. How do you pick these out and bring in the trainers?
The way that it started is we were building our own internal training program in our store.
I loved it. I said, this needs to come to vision. No pun intended, but this needs to come to vision.
So I got ahold of Sherry and we started talking about it. You know how Sherry works.
Sherry just started racing and she's like, let's do this. We're going to make this happen.
We reached out to some of our amazing partners that have been just such large supporters of
vision through the years and started putting it together. So we've got, you know,
everything from OSHA training to lift safety, fluids and oil, tire safety and repair.
You've got alignments that we go through, AC. I like to call thermal management.
Thermal management. Yes. Was Max here? Was Steve?
Yes, Steve. Steve was there. Yep. He was the instructor.
Can you imagine going through ALI, the Lift Institute, going back to the shop saying,
when's our next inspection? Don't worry about that. No, no, no, you don't understand.
Yeah. Because it is so critical, so important today. Lift safety.
Well, yeah. And then to finish out the two days, they go through an outstanding electricity class.
Actually, this year was taught by Jeff Gly and Bill from Napa Autotech.
And it was just the amount of hands-on and the amount of things that they teach them
is just so incredible. But, you know, talking about ALI and lift safety, one of the things that
we did prior to this is we had our team get ALI certified during their onboarding when they get
hired with us. So we were familiar with ALI. However, as a shop owner and somebody that
made our team do the training, but maybe didn't do everything that we were supposed to do inside
of our shop, I had one of our team members sitting through the class and he came at the end and he
said, why are we using wooden blocks to lift cars when we shouldn't be doing that? And I said,
it's a really good point. And I shared that story with these guys. It's an oops.
Yeah. And I said, that's a really good point. I'm going to put you in charge
of finding the rubber blocks that we need and the proper adapters. And let's get that outfitted
for our stores. Did he find them? And he did. But you know, like I shared, that allows the ownership
for you all to be able to truly go out and own that piece. And the other thing that's super
important is you are just making your shop safer. Period. You guys saw the videos of
the lifts and everything else and those, that's real stuff. I've seen them. Thankfully, it's,
you know, I've seen it without seeing the video. So it's not pretty. Yeah. We've only had one
accident. Thankfully. So I'm going to start a discussion with my friend Travis here on the
words basic electricity that you can just chime in anytime. And so every time you may see basic
electricity on the scoreboard and you say, I just took that last year, I recommend you go again.
And every super top brainiac technology specialist today says, I thought I knew,
but I needed to be constantly refreshed. What was happening in the industry is a person goes to the
basic electric and the next year there's another basic electric and then nobody shows up because
they think they know it. And so they started to bundle the classes up, advance the electricity for
the basic specialist technician, right? That's what they would say to get people to come. And if you
gave a quiz to the people that were there, they didn't really understand and no basic electricity.
We think we know, but we don't. And even the seniors people say every once in a while,
I need to slap upside the head. Am I speaking right? You're 100% accurate. One of the things
that I think is so important is as soon as we go through a class once, we think we've got it mastered.
And we know that when we go into a class, we're going to be able to retain roughly 20%
of what we've learned. And when I mean retain, I mean like it's in our core, right? Like if we were
here having a conversation going through everything that you both just learned in the GSTA, there'd
be about 20% that was just really in the core. So we could go through each class roughly five
times before it's really 100% in our core, right? And I think that right there is where the key comes
in is each time you go through it, the first 20% that you retained, just you retain even deeper
and you make room to retain more. Guys, there's this thing called the forgetting curve. It's a
legitimate thing. Go Google it, take a look at it. And there's this very interesting 30 day.
I learned this. Did I retain it? Am I going to remember it? And it keeps going down to
barely you're going to be like, I was at a class and I think I remember. And that's why so many of
the critically important classes, you come to, well, they're doing this GDI thing again, GDI thing
again, GDI thing again. Well, it's been a couple of years go because the classes are always
refreshing. There's always new ways to look at things. Technology is changing so fast.
I was just going to say the fundamentals aren't we have to bring those fundamentals to deal with
all the new tech. So I guess the best message that you're hearing from Travis is please be
a perpetual student and don't discount the class you already. Well, I want to really expand my
horizons. Okay, take a couple of new and take one old. I think, you know, you hear people,
they sit through a class and they go, well, I could have taught that class. Oh God. Well,
I actually like it. Because to me, that means that they're finally at that point where maybe
they're at 80 to 100% of having that really in their core, right? Now, if they say it in an arrogant
way or an egotistical way, that's different, right? But I think it's important that you go to that
class until you truly and genuinely feel, I think I probably could have taught that class.
But then the next challenge that I have is then why aren't because what do we need
in this industry? We need leaders. We need trainers. As we've got a rapid
retirement of technicians, we also have a rapid retirement of trainers as well. And so we need
people to step up to the plate. We need people to be able to sit in here and go, I'm learning,
I'm learning, I'm learning. Wow, I could have been that person sitting at the front of that
teaching that. That'd be my challenge to you too as well. Maybe you'll be here teaching the GSTA.
I could see myself doing it. Think about it. Make it a goal, guys. Just give me another goal.
My current goal is to become as great as possible and just do the best I can.
It's not going to come without the continuing education. And it's not just coming to vision
once a year. It's all the other courses that you can find locally and online. Well,
it's also every single day. Sorry, I didn't mean to cut you off. But it's every single day.
So you're doing it every single day. And if you don't do it right,
you get into that bad habit. You're then not doing it right. You're not doing your basics correctly.
Your fundamentals are gone. Do you have any problem reading the factory manual?
No. Do you think it's important? Yeah, it's important. If you don't read,
this is like saying, this is like trying to do electrical on the car without
doing it, looking at a diagram. You don't know if you're going into looking at.
So you can't repair a car with YouTube? You can, but like,
probably wouldn't be the best idea. Maybe my neighbor thinks.
All right, look, let's wrap this up. I want you to talk to the shop owners out there that have
a lot of young people and they're looking at these budding careers at work forum.
And they may not necessarily know enough about the GSTA program, general technician academy.
What would you say to them right now? I would definitely tell them to bring
your texts. If you're confident in your shop, not even confident. If you want your shop to grow
and you want, if you want everything to move in the way that you would like it to and not just be
stuck in a down going situation or anything like that, I would say to bring your texts here.
They would love to learn. I'm positive they would love to learn here. And you would be
very happy with the knowledge that you see that they learned when you could take them back to
yourself. The thought that I had just hit me, Travis, is to be able to take some of these
young people that went through last year, this year and bring them up to maybe not necessarily
teach a course, but to tell them how they continue to use the fundamentals in work so that the
students that are there now say, wow, there's a grad. It's always cool to talk to a grad.
Absolutely. There's one that comes to mind, Tyler Steever. And he went through it a few years ago
and we still stay connected. And gosh, just to follow him on the internet and watch his progression
and to see him continue to grow is, it's pretty awesome to see that. We need to celebrate the
people that have gone through GSTs. Let's wrap it up, Jose. Anyone below five years should go
through the general. That's powerful. Yeah. Because I'm only three and a half. I genuinely
was coming into us thinking, I'm not going to learn anything. I could honestly teach those
GSTs. Was your ego getting in the way, maybe? Maybe a little overly confidence getting in the
way. Maybe a little, but that is also the thing I've also struggled with, though. I don't think
it's a confidence issue. I've always struggled with confidence. I've always doubted myself.
I've learned to be confident in myself. So that's why I say, oh, yeah, I was coming into this
thinking, oh, yeah, I'm not going to learn too much. But at the same time, I was like, no,
my boss wants me to learn something. My job is to learn something while I'm here.
If I go back as a tech, as a person, I have failed if I didn't bring anything back.
These guys are grounded. Holy crollies. Kryan Golden, Jose Fransen. Correct. Wow.
Why do we struggle with that? It's just confidence in our vowels.
My God. Travis Troy, honest, honest wrenches. And Des Moines and Aniki.
The final words for you, my friend, who helped create this.
It's just amazing that, you know, just like Jerry did, and he continues to, with vision,
to inspire our next generation of technicians. And that is truly my passion to have a positive
impact on other people. And I just see it just with these two here. It's pretty phenomenal.
Great, great choices. Thanks for being here, guys.
Thanks for being on board to listen and learn from the Premier Automotive Repair Business
podcast, Remarkable Results Radio. Get your episodic education on the ARPN
listening app at automotiverepairpodcastnetwork.com. Also enjoy the podcast on our Carm Capriato
YouTube channel. Carm is all for advancing the professional automotive service industry. Until
next time.
About this episode
Dive into the General Service Technician Academy (GSTA) experience, where young automotive technicians like Creon and Jose share their journeys and the impact of focused, foundational training at Vision 2026. The discussion highlights the importance of mastering basics, continuous education, and overcoming industry challenges such as lack of opportunity and confidence. The episode also honors Jerry Holcomb’s legacy scholarship and emphasizes the value of community, hands-on learning, and the need for future leaders and trainers in the automotive field.
Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode
Recorded live at VISION 2026, this episode highlights the General Service Technician Academy (GSTA), a two-day training program offered at VISION designed to build strong foundational skills for early-career automotive technicians. Host Carm Capriotto speaks with industry leader and shop owner Travis Troy and two young technicians who completed the program about how mentorship and structured training are shaping their careers.
The discussion emphasizes that great technicians are distinguished not by advanced tools alone, but by how well they execute fundamental skills. The GSTA curriculum covers essential, practical topics including OSHA training, lift safety, fluids and oil, tire safety and repair, alignments, thermal management (A/C), and hands-on electrical training.
The academy addresses a critical training gap in the industry through a hands-on learning model that encourages participants to learn it, practice it, and teach it, reinforcing both understanding and communication. Mentorship plays a key role in guiding young technicians who often face unclear career paths and discouraging workplace experiences, helping them build confidence, opportunity, and long-term direction.
Ultimately, the conversation reinforces a culture of continuous learning, highlighting that both new and experienced technicians benefit from revisiting the fundamentals to maintain safety, productivity, and professional growth in an increasingly high-tech automotive industry.
