{"version":"1.0.0","episode":{"title":"How Important is Customer Service in the Automotive Industry? With Dan Licharson","url":"http://getcarcurious.com/episodes/how-important-is-customer-service-in-the-automotive-industry-with-dan-licharson","audioUrl":"https://media.transistor.fm/c234065c/41e9401c.mp3","description":"\n        Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs.  Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff Compton sits down with Dan Licharson to talk through the complexities of customer service in the automotive industry. Dan shares a personal ordeal at a dealership that mishandled his truck's service and failed to provide the support he expected. Throughout the episode, they critique the inconsistencies in warranty work and customer care, emphasizing the importance of quality service and transparency. \nFollow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232\n      "},"annotations":[{"startTime":643.0,"endTime":675.0,"type":"car","title":"3500 Dodge 3500","url":"/cars/ram/3500","image":"https://upload.wikimedia.org/wikipedia/commons/9/9c/%2713-%2715_Ram_3500_Plantenance.jpg","quote":"Yeah. Probably 2001, 2002, I saw a dodge 3500 dually with the Cummins in it on a two post. I sa...","canonicalId":"car:3500:","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Bull-Doser (Public domain)"}},{"startTime":1073.0,"endTime":1131.0,"type":"car","title":"Gmc Sierra","url":"/cars/gmc/sierra-ev","image":"https://upload.wikimedia.org/wikipedia/commons/3/36/2024_GMC_Sierra_EV_Denali.jpg","quote":"Yeah. I was driving a 2017 GMC Sierra, which was a used vehicle that I bought. But when...","canonicalId":"car:gmc:sierra ev","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Wlb5V (CC BY-SA 4.0)"}},{"startTime":3939.0,"endTime":3962.0,"type":"car","title":"Rolls-Royce Ghost","url":"/cars/rolls-royce/ghost","image":"https://upload.wikimedia.org/wikipedia/commons/b/b8/1921_Rolls_Royce_Silver_Ghost_%28R_1909%29.jpg","quote":"...ian's aspect, but I didn't bring a truck in for a ghost code. Yeah, it was there because I left my house ...","canonicalId":"car:rolls-royce:ghost","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Carfanatic2019 (CC BY-SA 4.0)"}},{"startTime":4430.0,"endTime":4450.0,"type":"car","title":"Challenger Hellcat","url":"/cars/dodge/challenger","image":"https://upload.wikimedia.org/wikipedia/commons/0/0e/%2772_Dodge_Challenger_%28Rigaud%29.jpg","quote":"...k top. And I love it. It's not an SRT, it's not a hellcat. I'm never going to pretend that it is. No.","canonicalId":"car:challenger:","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Wikimedia Commons / Public domain"}}],"speakers":[{"id":"s1","name":"Jeff Compton","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/how-important-is-customer-service-in-the-automotive-industry-with-dan-licharson/transcript.vtt","type":"text/vtt"}]}