{"version":"1.0.0","episode":{"title":"Inside the Culture Shift Powering Paradise Chevrolet: From People to Profit — and What’s Next | Katelyn Gilmore, General Manager of Paradise Chevrolet Cadillac","url":"http://getcarcurious.com/episodes/inside-the-culture-shift-powering-paradise-chevrolet-from-people-to-profit-and-what-s-next-katelyn-gilmore-general-manager-of-paradise-chevrolet-cadillac","audioUrl":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR8155960994.mp3","description":"Today I’m joined by Katelyn Gilmore, General Manager of Paradise Chevrolet Cadillac.\n\nWe dive into why she’s doubling down on the world’s first fleet-only service center, her playbook for attracting and keeping Gen Z talent, and the surprising reason she’s handing out Rolexes to her top performers — plus much more.\n\n\n\nThis episode is brought to you by:\n\n\n1. Auto Hauler Exchange - Ship Smarter. Pay Less. No Middlemen. Tired of brokers driving up costs and slowing you down? Auto Hauler Exchange puts YOU in control. Ship cars faster and cheaper with 5,500+ vetted carriers. Get cars delivered in just 4 days on average. Transparent pricing, no hidden fees, and real-time tracking. Move cars smarter. Move cars faster. Learn more @ ⁠autohaulerexchange.com⁠   \n\n\n\n2. Cox Automotive - Discover what’s driving improved customer experiences—and dealership results. Download the Drivers of Shopper Satisfaction ebook from Cox Automotive today: Visit @ ⁠https://carguymedia.com/464vOfw⁠ \n\n\n\n3. Impel - Meet the AI Operating System built for a new era of automotive retailing. From CRM to service bay, from website to DMS, it  unifies and orchestrates every part of your dealership operations—and your customer lifecycle. Visit @ ⁠http://www.impel.ai⁠ and and discover how Impel AI turns routine interactions into VIP experiences.\n\n\n\nCheck out Car Dealership Guy’s stuff:\n\n\n\nFor dealers:\n\nIndustry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nDealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nFix your dealership’s social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nRequest to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\n\n\nFor industry vendors:\n\nAdvertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nIndustry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nRequest to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\n\n\nTopics:\n\n00:26 What is the Cadillac Champions group?\n\n01:19 Why are 20 Groups valuable?\n\n02:33 How to maintain high fleet sales?\n\n07:55 Best community/employee initiative?\n\n25:39 Managing generational shifts in workplace?\n\n26:46 Current revenue and financial trends?\n\n27:58 Managing a large service department?\n\n31:58 Strategy for Cadillac/EV market?\n\n35:04 Top leadership goal as GM?\n\n\n\nCar Dealership Guy Socials:\n\n\n\nX ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nInstagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nTikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nLinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nThreads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nFacebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\n\nEverything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠"},"annotations":[{"startTime":76.4,"endTime":81.8,"type":"brand","title":"Cadillac","url":"/glossary/cadillac","quote":"So the travel I was talking about is I am lucky to be part of a Cadillac Champions group.","canonicalId":"brand:cadillac","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Cadillac is a luxury vehicle division of the American automobile manufacturer General Motors (GM). 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It's a luxury sedan that has a lot of high-tech features and can be customized to the buyer's preferences.","imageAttribution":"Mr.choppers (CC BY-SA 4.0)"}},{"startTime":181.9,"endTime":186.4,"type":"brand","title":"Chevrolet","url":"/glossary/chevrolet","quote":"...Sunrise Chevy. Paradise Chevrolet Cadillac.","canonicalId":"brand:chevrolet","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Chevrolet, commonly referred to as Chevy, is a division of General Motors that produces a wide range of vehicles, from compact cars to trucks. It is one of the best-selling car brands in the United States.","simplifiedExplanation":"Chevrolet, or Chevy, is a popular car brand that makes many types of vehicles, including cars and trucks. It's part of General Motors."}},{"startTime":220.7,"endTime":228.7,"type":"concept","title":"fleet sales","url":"/glossary/fleet-sales","quote":"...20% of the 250 new retail units we do or the new units we do come from fleet. 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They are better for the environment and are becoming more common."}},{"startTime":795.6,"endTime":801.4,"type":"term","title":"EV","url":"/glossary/ev","quote":"...the coveted registrations that it seems that everyone wants is these 30% of EVs. And with government assistance gone...","canonicalId":"term:ev","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"EV stands for Electric Vehicle, which is a type of vehicle that is powered entirely or partially by electricity. EVs are known for being more environmentally friendly compared to traditional gasoline-powered vehicles.","simplifiedExplanation":"EV means Electric Vehicle, which is a car that runs on electricity instead of gasoline. They are better for the environment because they produce less pollution."}},{"startTime":801.4,"endTime":807.2,"type":"term","title":"OEM","url":"/glossary/oem","quote":"...that responsibility, in my opinion, largely falls on the OEM. So, we need consistent programs and real support...","canonicalId":"term:oem","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"OEM stands for Original Equipment Manufacturer, referring to the company that produces the original parts or vehicles. In the automotive context, it typically refers to the car manufacturers themselves, such as Ford or Toyota.","simplifiedExplanation":"OEM means the original company that made the car or its parts. For example, if you buy a Ford car, Ford is the OEM."}},{"startTime":812.6,"endTime":818.5,"type":"term","title":"CPO","url":"/glossary/cpo","quote":"...so we can then replenish our CPO EV inventory. Because to me, that's what creates a healthy cycle...","canonicalId":"term:cpo","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"CPO stands for Certified Pre-Owned, which refers to used vehicles that have been inspected, refurbished, and certified by the manufacturer or dealer. They often come with a warranty and are considered a more reliable option than regular used cars.","simplifiedExplanation":"CPO means Certified Pre-Owned, which is a used car that has been checked and approved by the manufacturer. It usually comes with a warranty, making it a safer choice."}},{"startTime":828.4,"endTime":828.9,"type":"term","title":"government subsidies","url":"/glossary/government-subsidies","quote":"...especially with government subsidies going away. I mean, it's early October now...","canonicalId":"term:government-subsidies","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Government subsidies are financial assistance programs provided by the government to help reduce the cost of certain goods or services. In the automotive industry, these often support electric vehicles to promote cleaner energy use.","simplifiedExplanation":"Government subsidies are money the government gives to help people buy things, like electric cars, making them cheaper."}},{"startTime":845.3,"endTime":845.8,"type":"term","title":"tax credit","url":"/glossary/tax-credit","quote":"...given that the tax credit has gone away, and the situation we're in right now?","canonicalId":"term:tax-credit","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A tax credit is an amount of money that taxpayers can subtract directly from the taxes they owe to the government. In the automotive industry, tax credits are often provided for electric vehicle purchases to encourage adoption.","simplifiedExplanation":"A tax credit is money you can take off your taxes, which means you pay less. For electric cars, the government sometimes gives you money back to encourage you to buy them."}},{"startTime":875.0,"endTime":875.5,"type":"term","title":"marketing","url":"/glossary/marketing","quote":"...because of all the marketing that's gone up until this point...","canonicalId":"term:marketing","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Marketing refers to the activities a company undertakes to promote the buying, selling, and use of its products or services. In the automotive industry, this can include advertising campaigns, promotions, and public relations efforts to attract customers.","simplifiedExplanation":"Marketing is how companies try to get people to buy their products. For cars, this could be ads on TV or online that show off new models."}},{"startTime":909.8,"endTime":915.2,"type":"term","title":"RSI compliant","url":"/glossary/rsi-compliant","quote":"...because we need to remain RSI compliant. So, I think for us, it's going to be agile with pricing...","canonicalId":"term:rsi-compliant","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"RSI compliance refers to adhering to regulations and standards set for automotive sales and service practices. This ensures that dealerships operate within legal and ethical guidelines, which can affect pricing and customer interactions.","simplifiedExplanation":"RSI compliance means following the rules and laws that car dealerships have to obey. This is important to make sure they treat customers fairly and sell cars legally."}},{"startTime":915.2,"endTime":922.4,"type":"term","title":"lease offer","url":"/glossary/lease-offer","quote":"...even if we do have an aggressive lease offer or a one-pay on an EV, hopefully we don't always have to pay for...","canonicalId":"term:lease-offer","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A lease offer is a proposal from a dealership that allows a customer to use a vehicle for a specified period while making monthly payments. At the end of the lease, the customer typically has the option to purchase the vehicle or return it.","simplifiedExplanation":"A lease offer is a deal where you can drive a car for a few years by paying a monthly fee. At the end, you can either buy the car or give it back."}},{"startTime":2090.8,"endTime":2092.0,"type":"car","title":"Cadillac IQ","url":"/cars/cadillac/iq","image":"https://upload.wikimedia.org/wikipedia/commons/a/a2/2025_Cadillac_Escalade_IQ.jpg","quote":"...How are the IQ sales Cadillac IQ? I'm curious. Those are the worst. Definitely...","canonicalId":"car:cadillac:iq","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Cadillac IQ is an electric vehicle that represents Cadillac's entry into the luxury electric market. It aims to compete with other high-end electric vehicles by offering advanced technology and luxury features.","simplifiedExplanation":"The Cadillac IQ is an electric car made by Cadillac. It's designed to be a luxury vehicle that runs on electricity instead of gasoline.","imageAttribution":"Wlb5V (CC BY-SA 4.0)"}},{"startTime":2097.2,"endTime":2100.0,"type":"term","title":"$150,000 car","quote":"...you figure a $150,000 car predicates a pretty robust annual income for a buyer...","canonicalId":"term:150-000-car","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"A $150,000 car refers to a vehicle that costs that amount of money, indicating it is a high-end luxury model. Such cars typically come with premium features and performance capabilities.","simplifiedExplanation":"A $150,000 car is an expensive vehicle that usually has a lot of luxury features and high performance. It's not something most people buy every day."}},{"startTime":2097.2,"endTime":2099.0,"type":"term","title":"annual income","url":"/glossary/annual-income","quote":"...you figure a $150,000 car predicates a pretty robust annual income for a buyer...","canonicalId":"term:annual-income","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Annual income refers to the total earnings a person receives in a year, which is a key factor in determining their purchasing power, especially for high-ticket items like luxury vehicles.","simplifiedExplanation":"Annual income is the amount of money someone makes in a year. It's important for understanding what kind of expensive things a person can afford, like luxury cars."}},{"startTime":2158.5,"endTime":2163.4,"type":"term","title":"residuals","url":"/glossary/residuals","quote":"...there might be some price adjustments in the future too, because when you look at residuals and what they're doing...","canonicalId":"term:residuals","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"Residuals refer to the estimated value of a vehicle at the end of a lease or after a certain period of ownership. They are important for determining lease payments and resale value.","simplifiedExplanation":"Residuals are how much a car is expected to be worth after a few years. This helps people understand how much they might pay if they lease a car."}},{"startTime":2167.9,"endTime":2172.4,"type":"car","title":"Cadillac Lyric","quote":"...the Optic and Lyric are really good movers for Cadillac.","canonicalId":"car:cadillac-lyric","priority":0.9,"confidence":0.9,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Cadillac Lyric is an all-electric luxury SUV that represents Cadillac's entry into the electric vehicle market. It features a sleek design and advanced technology aimed at affluent buyers.","simplifiedExplanation":"The Cadillac Lyric is a new electric SUV from Cadillac. It's designed for luxury and has modern features, making it appealing to wealthy customers."}},{"startTime":2167.9,"endTime":2172.4,"type":"car","title":"Cadillac Vistik","quote":"...the Vistik is at a little bit lower of a price point for being a three-row vehicle.","canonicalId":"car:cadillac-vistik","priority":0.5,"confidence":0.8,"source":"hybrid-fuzzy+gpt-4o-mini","data":{"explanation":"The Cadillac Vistik is a three-row SUV that is positioned at a lower price point compared to other luxury SUVs. It aims to attract buyers looking for spaciousness and comfort without the premium price tag.","simplifiedExplanation":"The Cadillac Vistik is a larger SUV from Cadillac with three rows of seats. It's more affordable than some other luxury SUVs, making it a good option for families."}}],"speakers":[{"id":"s1","name":"Car Dealership Guy","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/inside-the-culture-shift-powering-paradise-chevrolet-from-people-to-profit-and-what-s-next-katelyn-gilmore-general-manager-of-paradise-chevrolet-cadillac/transcript.vtt","type":"text/vtt"}]}