{"version":"1.0.0","episode":{"title":"\n                    Inside the Dealership: A candid talk with Porsche Hunt Valley's General Manager\n                ","url":"http://getcarcurious.com/episodes/inside-the-dealership-a-candid-talk-with-porsche-hunt-valley-s-general-manager","audioUrl":"https://episodes.castos.com/61a8ff0f9112b9-11674197/2407508/c1e-kn2k5cdgx1nigjgn9-okp1gpjxso75-o0h9f7.mp3","description":"\n                                            We’re heading inside the showroom with Steve Postol, General Manager of Porsche Hunt Valley and a dedicated PCA supporter. Steve joins us in studio to tackle the big questions: Is the EV market shifting? Are those infamous waitlists finally shrinking? And what’s the real story behind the gasoline Macan’s future? We go behind the scenes to discuss the daily life of a GM, the high stakes of customer satisfaction, and the secrets of PTS allocations and CPO costs. Plus, Steve breaks down the mysterious \"Porsche Customer Excitement Score\" in this must-watch, candid discussion.\n                                    "},"annotations":[{"startTime":23.5,"endTime":27.6,"type":"brand","title":"Porsche","url":"/glossary/porsche","quote":"Lately we've been talking a lot about Porsche's strategies going forward and all of their current challenges.","canonicalId":"brand:porsche","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Porsche is the German automaker known for performance sports cars and engineering-focused driving dynamics. In this episode, they’re discussing Porsche’s dealer-level strategy and how the brand is preparing for future challenges.","simplifiedExplanation":"Porsche is a German car company famous for high-performance sports cars. This conversation is about how Porsche is planning ahead, especially through its dealerships."}},{"startTime":49.2,"endTime":54.5,"type":"company","title":"Pirelli","url":"/glossary/pirelli","quote":"I want to thank our presenting sponsor, Pirelli. Pirelli tires have to achieve the highest levels of performance, safety, noiselessness and grip on the road surface.","canonicalId":"company:pirelli","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Pirelli is an Italian tire manufacturer and a major supplier to performance car brands. The sponsor message highlights that Pirelli designs tires for performance, safety, noise reduction, and grip."}},{"startTime":70.6,"endTime":74.6,"type":"term","title":"VIN","url":"/glossary/vin","quote":"If you aren't currently a PCA member and own a Porsche, what are you waiting for? Grab that VIN, head over to PCA.org and make yourself a member.","canonicalId":"term:vin","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"VIN means Vehicle Identification Number, a unique 17-character code that identifies a specific car. Dealerships and registries use it to look up build details, options, and service history.","simplifiedExplanation":"VIN is your car’s unique ID number. It helps websites and dealerships find the exact details of your specific Porsche."}},{"startTime":123.6,"endTime":131.8,"type":"concept","title":"Reputation is mostly based on online review and review sentiment","url":"/glossary/reputation-is-mostly-based-on-online-review-and-review-sentiment","quote":"What's the criteria for that? Reputation is mostly based on online review and review sentiment.","canonicalId":"concept:reputation-is-mostly-based-on-online-review-and-review-sentiment","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Review sentiment” means whether reviews are positive or negative, and how strongly. In modern dealer rankings, reputation is often derived from both the tone and the consistency of customer feedback across platforms.","simplifiedExplanation":"They’re saying the dealership’s reputation is judged mostly by what customers write online. “Sentiment” just means whether those reviews sound happy or unhappy."}},{"startTime":138.9,"endTime":144.2,"type":"brand","title":"Facebook","url":"/glossary/facebook","quote":"It's the spread of reviews that you get over different platforms like Google and Facebook, which are the two that are the heaviest weighted,","canonicalId":"brand:facebook","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Facebook can host business ratings and customer feedback that some dealer ranking algorithms include. The GM notes it’s one of the “heaviest weighted” platforms in their scoring.","simplifiedExplanation":"Facebook is another place where customers can leave feedback about a dealership. Some ranking systems count it a lot."}},{"startTime":138.9,"endTime":144.2,"type":"brand","title":"Google","url":"/glossary/google","quote":"It's the spread of reviews that you get over different platforms like Google and Facebook, which are the two that are the heaviest weighted,","canonicalId":"brand:google","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Google reviews are a major source of customer feedback used in dealership reputation scoring. Because Google is widely used, it often carries heavier weight in “online reputation” metrics.","simplifiedExplanation":"Google is one of the biggest places people leave ratings for businesses. Dealership ranking systems often count Google reviews heavily."}},{"startTime":148.5,"endTime":151.0,"type":"brand","title":"Yelp","url":"/glossary/yelp","quote":"but they also take into consideration a site that I never thought of for automotive reviews, which is Yelp. I've never Yelped an automotive dealership.","canonicalId":"brand:yelp","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Yelp is a review platform that the GM says is included in the dealership reputation calculation. Even though it’s less common for car-dealer reviews, it can still influence the overall score.","simplifiedExplanation":"Yelp is a website where people review businesses. The GM is surprised that Yelp reviews can affect how dealerships are ranked."}},{"startTime":292.1,"endTime":297.6,"type":"concept","title":"one star to five stars","url":"/glossary/one-star-to-five-stars","quote":"People can just go on at any time and do or say whatever they want and give you anywhere [295.8s] from one star to five stars. [297.6s] That's got to be tough.","canonicalId":"concept:one-star-to-five-stars","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This describes the star-rating system used in online reviews, where customers rate their experience from very poor (one star) to excellent (five stars). In a dealership context, a low rating can be especially damaging because it’s highly visible and easy to compare.","simplifiedExplanation":"People rate their experience with stars, from one (worst) to five (best). A low rating can make the dealership look bad quickly to new customers."}},{"startTime":417.64,"endTime":425.92,"type":"car","title":"Saturn Vue","url":"/cars/saturn/vue","image":"https://upload.wikimedia.org/wikipedia/commons/b/bc/02-05_Saturn_Vue.jpg","quote":"Because we're a publicly held company, they also have specific policies about responding  to reviews. So if you had Vue's car parts, and you run your website, you run your Google account,  you're responsible for your reputation, you can respond directly to any review that you get.","canonicalId":"car:saturn:vue","priority":0.5,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Saturn Vue is a compact SUV that was sold in earlier years and is now mostly encountered on the used market. The podcast context mentions policies for responding to reviews and handling customer-facing content, using “Vue’s car parts” as an example. That suggests the Vue is being referenced in a business or customer-service discussion rather than as a performance topic.","simplifiedExplanation":"The Saturn Vue is an SUV that people could buy years ago. In the podcast, it’s mentioned in a context about handling customer reviews and parts-related websites. It’s not really being discussed as a sports car—more as a vehicle that parts and support might be associated with.","imageAttribution":"IFCAR (Public domain)"}},{"startTime":502.9,"endTime":509.4,"type":"concept","title":"service area","url":"/glossary/service-area","quote":"So I always park in the service area. I always walk in through the shop. I make sure that I say good morning to all the technicians that are there when I walk in...","canonicalId":"concept:service-area","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The service area is the dealership’s dedicated space where vehicles are received for maintenance and repairs. In a Porsche dealership, this is typically where technicians work and where cars are staged before and after service.","simplifiedExplanation":"That’s the part of the dealership where cars go in for service—like maintenance and repairs. It’s where the technicians work on the cars before they’re ready to be picked up."}},{"startTime":509.4,"endTime":514.7,"type":"concept","title":"shop foreman","url":"/glossary/shop-foreman","quote":"...I stop over with Kurt, our shop foreman and just get the lay of the land for the shop for the day.","canonicalId":"concept:shop-foreman","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A shop foreman is the lead manager for the service/repair shop. They coordinate technicians, manage workflow, and help ensure jobs are completed correctly and efficiently.","simplifiedExplanation":"The shop foreman is basically the lead person in the repair shop. They help organize the work so technicians know what to do and the cars get fixed right."}},{"startTime":629.9,"endTime":636.0,"type":"term","title":"tire storage","url":"/glossary/tire-storage","quote":"We have a limited amount of tire storage available. That's something that we decided to do a few years ago. And so we'll start to get people...","canonicalId":"term:tire-storage","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Tire storage is a service where customers leave sets of tires with the dealership for later pickup. This is especially common for seasonal tire setups (e.g., switching between street and track tires or summer/winter tires)."}},{"startTime":641.04,"endTime":647.0,"type":"term","title":"winter tires","url":"/glossary/winter-tires","quote":"right about now pulling their winter tires off. So they'll come in, get the tire swapped. We'll\n[647.0s]  do a multi-point inspection on their car, see if there's any issues that need to be addressed.","canonicalId":"term:winter-tires","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Winter tires are specialized tires designed for cold temperatures and snow/ice. They use a softer rubber compound and tread patterns that stay grippy when temperatures drop.","simplifiedExplanation":"Winter tires are tires made to work better in cold weather. They grip the road better when it’s snowing or icy, compared to regular tires."}},{"startTime":814.1,"endTime":822.2,"type":"concept","title":"technical bulletins","url":"/glossary/technical-bulletins","quote":"Don't get much from the mothership. Porsche cars manner of things, whether it's technical bulletins that are coming out, whether it's sales programs, whether it's sales updates, whether it's auction updates, scheduling, marketing updates.","canonicalId":"concept:technical-bulletins","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Technical bulletins are official communications from the manufacturer that provide guidance on known issues, updates, and repair procedures. Dealerships use them to keep technicians aligned on the correct fixes and service actions.","simplifiedExplanation":"These are manufacturer updates that tell the dealership about known problems and the right way to repair them."}},{"startTime":944.7,"endTime":961.1,"type":"term","title":"manual transmission","url":"/glossary/manual-transmission","quote":"...for the last year and a half we were being encouraged to build those cars as manual transmission cars... we were being encouraged to order them as manual transmission cars, which we typically did...","canonicalId":"term:manual-transmission","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A manual transmission lets the driver select gears using a clutch pedal and gear lever. The speaker notes that Porsche encouraged ordering 718s with manuals, and that they sold better for their specific allocation/customer base.","simplifiedExplanation":"A manual transmission is the kind where you use a clutch and shift gears yourself. The dealer says they were being pushed to order more of these because they seemed to work well for their customers."}},{"startTime":989.0799999999999,"endTime":994.88,"type":"car","title":"Porsche Boxster","url":"/cars/porsche/boxster","image":"https://upload.wikimedia.org/wikipedia/commons/7/7a/Porsche_718_Boxster_GTS_4.0_1X7A0320.jpg","quote":"It was a shark blue  GTS 4-liter Boxster that somebody had ordered and didn't take deliver...","canonicalId":"car:porsche:boxster","priority":0.5,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Porsche Boxster is a mid-engine, two-seat sports car built around balance and handling, with the engine mounted behind the driver for a low, athletic feel. 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But the flip side of that is you get into a 992, even a base Carrera at this point.","canonicalId":"term:pdk","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"PDK is Porsche Doppelkupplungsgetriebe, Porsche’s dual-clutch automatic transmission. It can shift quickly and keep the engine in the right power band, which changes the driving feel compared with a manual or torque-converter automatic.","simplifiedExplanation":"PDK is Porsche’s dual-clutch automatic gearbox. It shifts fast and keeps the car feeling lively, but it can feel different from a manual because you’re not directly controlling the gear changes."}},{"startTime":1315.6,"endTime":1324.3,"type":"term","title":"Tiptronic","url":"/glossary/tiptronic","quote":"I'm not sure I'm 100% in line with that. I've never, I thought the Tiptronic was really good in comparison to other automatics at the time. I just never, I don't, I never really got that experience.","canonicalId":"term:tiptronic","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Tiptronic is Porsche’s name for a torque-converter automatic transmission with a manual-style shift mode. The speaker compares Tiptronic’s feel to PDK, saying they didn’t get the same “experience” from Tiptronic on a Turbo.","simplifiedExplanation":"Tiptronic is Porsche’s automatic transmission that also lets you shift like a manual. The speaker is saying it didn’t feel as engaging to them as PDK."}},{"startTime":1387.9,"endTime":1393.16,"type":"term","title":"autocrossing","url":"/glossary/autocrossing","quote":"And depending on the car, my boxer is a Tiptronic. I've learned to live with it. It's a cruiser. Autocrossing, what I want a PDK over Tiptronic,","canonicalId":"term:autocrossing","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Autocrossing is a motorsport where cars run timed laps on a temporary course marked with cones, emphasizing quick steering response and traction. The speaker mentions wanting a PDK over Tiptronic for autocross because the transmission’s shift behavior can help keep the car in the right operating range.","simplifiedExplanation":"Autocross is a timed driving event on a cone-marked course. They’re saying for that kind of driving, they prefer PDK because it can help the car stay in the right power/gear range."}},{"startTime":1407.2,"endTime":1413.6,"type":"concept","title":"Sport or Sport Plus","url":"/glossary/sport-or-sport-plus","quote":"the paddles alone and just put it on Sport or Sport Plus. And I remember at the trainings at\n[1413.6s]  Barber Sport Driving School, I was trying to do the paddles and I realized, I cannot keep up with","canonicalId":"concept:sport-or-sport-plus","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Sport and Sport Plus are driving modes that typically sharpen throttle response and adjust the transmission’s shift timing. On PDK, these modes often make shifts faster and keep the engine in a more performance-oriented rev range.","simplifiedExplanation":"Sport modes make the car feel more aggressive. They usually change how quickly the transmission shifts and how the car responds when you press the gas."}},{"startTime":1449.2,"endTime":1454.0,"type":"concept","title":"EV","url":"/glossary/ev","quote":"And it's just two letters, EV. Okay. We know Porsche has kind of dealt with\n[1460.2s]  a tough hand here.","canonicalId":"concept:ev","priority":0.9,"confidence":0.98,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"EV stands for electric vehicle—cars powered primarily by electric motors and rechargeable batteries. The discussion frames how Porsche’s EV lineup (and public acceptance) has evolved over time.","simplifiedExplanation":"EV means electric vehicle. Instead of burning gasoline, it runs on electricity stored in a battery."}},{"startTime":1570.8,"endTime":1576.5,"type":"concept","title":"EVs","url":"/glossary/ev","quote":"I believe that there is a market and there is a client for EVs. But I don't know that there was as many of them as had been hoped.","canonicalId":"concept:ev","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"EVs (electric vehicles) run on electric motors powered by batteries instead of a traditional gasoline engine. In this discussion, the dealership GM is talking about how Porsche’s EV strategy and customer demand have evolved.","simplifiedExplanation":"EVs are cars that run on electricity stored in a battery. They don’t use gasoline like most cars do, and the GM is explaining how customer demand for them has been different than expected."}},{"startTime":1711.3,"endTime":1716.8,"type":"term","title":"build quality","url":"/glossary/build-quality","quote":"...there are some that, you know, we're converting from a different EV into our EV because they've driven it and they recognize that it is very different and the build quality is superior...","canonicalId":"term:build-quality","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Build quality refers to how well a vehicle is assembled—fit and finish, materials, panel alignment, and how solid it feels. The GM says some customers are converting from other EVs because they recognize Porsche’s build quality as superior."}},{"startTime":1891.4,"endTime":1937.1,"type":"car","title":"Porsche Macan","url":"/cars/porsche/macan","image":"https://upload.wikimedia.org/wikipedia/commons/7/79/2022_Porsche_Macan_1X7A6050.jpg","quote":"So I think that depends on the market because part of the reason for what has happened is that the current Macan and the 718 both did not meet security standards for connected for your technology for certain countries.","canonicalId":"car:porsche:macan","priority":0.9,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Porsche Macan is Porsche’s compact luxury SUV. In this segment, the GM is discussing how the current Macan (and its connected-tech requirements) affects availability and market fit, and how pricing influences buyer expectations.","simplifiedExplanation":"The Porsche Macan is Porsche’s smaller SUV. They’re talking about how rules and technology requirements can vary by country, and how that changes what buyers expect when they pay Macan-level prices.","imageAttribution":"Alexander Migl (CC BY-SA 4.0)"}},{"startTime":1954.3,"endTime":1969.3,"type":"concept","title":"Macan EV","url":"/glossary/macan-ev","quote":"The shame is that if more people would be willing to take the leap into Macan EV, it's a way better car to drive.","canonicalId":"concept:macan-ev","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Macan EV” refers to an all-electric version of the Porsche Macan. The GM argues that, despite hesitation about EVs, the Macan EV is a better driving experience than some buyers expect.","simplifiedExplanation":"Macan EV means the electric version of the Porsche Macan. They’re saying that if people would try it, they’d probably like how it drives."}},{"startTime":2013.7,"endTime":2017.94,"type":"car","title":"leaf","url":"/cars/nissan/leaf","image":"https://upload.wikimedia.org/wikipedia/commons/6/62/2017_Nissan_LEAF_%28ZE0_MY17%29_hatchback_%282018-11-02%29_01.jpg","quote":"The first thing I ask them is, have you driven one? Which one have you driven? Have you driven like a leaf or have you driven","canonicalId":"car:nissan:leaf","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Leaf” refers to the Nissan Leaf, one of the most common mass-market EVs. The GM is using it as an example of an EV someone might have driven, to understand whether their dislike is based on experience or assumptions.","imageAttribution":"EurovisionNim (CC BY-SA 4.0)"}},{"startTime":2216.3,"endTime":2217.7,"type":"term","title":"all season tires","url":"/glossary/all-season-tires","quote":"I heard a local hot shoe in Autocross had a good time on all season tires.","canonicalId":"term:all-season-tires","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"All-season tires are designed to work across a range of temperatures and conditions, trading some ultimate grip for versatility. The GM’s point is that even with all-season tires, a GTS can still be enjoyable in autocross-style driving.","simplifiedExplanation":"All-season tires are a compromise tire meant for many weather conditions. The GM is saying you don’t necessarily need super-special track tires to have fun."}},{"startTime":2409.4,"endTime":2414.64,"type":"concept","title":"battery maintenance","url":"/glossary/battery-maintenance","quote":"So I have something to say about the hybrid and the battery, and I said, Mr. Information is floating around. I wonder, so if somebody, and I'm guessing, I'm assuming here that people are worried about battery maintenance and plugging it in or whatever, is it not that?","canonicalId":"concept:battery-maintenance","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Battery maintenance refers to the care and service expectations of a hybrid or electric battery over time. The speaker is addressing a common buyer concern: whether battery upkeep and charging habits will be a hassle or cost more than people expect.","simplifiedExplanation":"Battery maintenance is the worry that owning a hybrid means extra work or extra problems with the battery later. The speaker is about to explain whether that fear is justified."}},{"startTime":2670.1,"endTime":2683.0,"type":"car","title":"LaFerrari","url":"/cars/ferrari/laferrari","image":"https://upload.wikimedia.org/wikipedia/commons/3/3e/Ferrari_LaFerrari_GIMS_2024_1X7A2272.jpg","quote":"LaFerrari was hybrid technology. Ferrari is still using hybrid technology in a lot of their cars.","canonicalId":"car:ferrari:laferrari","priority":0.5,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Ferrari LaFerrari is a limited-production hybrid supercar that helped normalize hybrid tech in the high-performance world. The speaker notes that Ferrari uses hybrid technology without making it the dominant visual message.","simplifiedExplanation":"The Ferrari LaFerrari is a supercar that uses hybrid power. The speaker’s point is that Ferrari still lets the car’s performance be the focus instead of putting hybrid branding everywhere.","imageAttribution":"Alexander-93 (CC BY-SA 4.0)"}},{"startTime":3417.6,"endTime":3447.5,"type":"concept","title":"CPO as a closing tool","url":"/glossary/cpo-as-a-closing-tool","quote":"Porsche does not condone the practice of using the the certification as a closing tool if you will. If the car is going to be certified it should be certified. If it's not it should not.","canonicalId":"concept:cpo-as-a-closing-tool","priority":0.5,"confidence":0.88,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The GM discusses a sales practice where dealers use the possibility of certification to influence negotiations. Porsche’s stance is that certification should be based on whether the car truly meets the program requirements, not used to manipulate pricing.","simplifiedExplanation":"This is about using “we can certify it” as a sales tactic. The point is that certification should only happen if the car actually qualifies, not just to help close a deal."}},{"startTime":4255.6,"endTime":4260.5,"type":"concept","title":"PCA","url":"/glossary/pca","quote":"where I'm gonna just remind folks to head over to pca.org remember to sign up for pca's news\n[4260.5s]  letters we have performance news e-brake news and mark fresh all free upcoming events","canonicalId":"concept:pca","priority":0.5,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"PCA refers to the Porsche Club of America, a large enthusiast organization that runs events, publishes news, and organizes driving and social activities. 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