{"version":"1.1.0","producer":"fm.getcarcurious","layer":"official","episode":{"title":"Is This Dealership LYING About Their Price!","url":"http://getcarcurious.com/episodes/is-this-dealership-lying-about-their-price","audioUrl":"https://anchor.fm/s/10c747f18/podcast/play/122637777/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-6-10%2F427694652-44100-2-9db97e3fa506a.mp3","description":"In this video I call a Toyota dealer to ask about the \"reveal pricing\" button on their own website and the salesman spends the entire call telling me I am wrong while never explaining why the word reveal is there.I nearly lose my patience, but a Toyota GM who watches my stream was in the chat the whole time, called me directly, and gave me two grand off before I even had to ask.\n"},"annotations":[{"id":478144,"startTime":12.1,"endTime":19.32,"type":"car","title":"Toyota RAV4","url":"/cars/toyota/rav4","image":"https://upload.wikimedia.org/wikipedia/commons/5/5b/2021_Toyota_RAV4_PHV.jpg","quote":"The Toyota RAV4 is by far the most requested car we negotiate at delivered. But why? There are so many ... Let's see what happens as we negotiate on a Toyota RAV4.","canonicalId":"car:toyota:rav4","priority":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Toyota RAV4 is a compact SUV that’s extremely common in the U.S., which means there are lots of listings and lots of dealer competition. In this segment, the hosts focus on how pricing and availability can vary a lot when you’re trying to buy a specific RAV4 configuration.","simplifiedExplanation":"The Toyota RAV4 is a very popular compact SUV. Because it’s so common, you’d think it would be easy to find a good price—but the episode shows that dealer pricing can still be confusing, especially for specific colors and trims.","imageAttribution":"TTTNIS (CC0)","imageLicense":"CC0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2021_Toyota_RAV4_PHV.jpg","sourceStartTime":12.1,"sourceEndTime":19.32}},{"id":478145,"startTime":12.1,"endTime":19.3,"type":"term","title":"delivered","url":"/glossary/delivered","quote":"The Toyota RAV4 is by far the most requested car we negotiate at delivered.","canonicalId":"term:delivered","priority":0.25,"confidence":0.6,"source":"gpt-5.4-nano","data":{"explanation":"“Delivered” pricing usually means the total price to get the car to the buyer, including delivery-related charges rather than just the sticker price. Negotiators often compare “delivered” numbers so they’re looking at the same end-to-end cost.","simplifiedExplanation":"“Delivered” is basically the price you pay to have the car brought to you, not just the base price. It helps compare deals more fairly.","sourceStartTime":12.1,"sourceEndTime":19.3}},{"id":478146,"startTime":24.7,"endTime":31.7,"type":"concept","title":"years of COVID","quote":"But right now the Toyota market still is living as if it's the years of COVID and unfortunately consumers feel it each","canonicalId":"concept:years-of-covid","priority":0.35,"confidence":0.55,"source":"gpt-5.4-nano","data":{"explanation":"The “years of COVID” refers to the period when supply-chain disruptions and shifting demand affected vehicle inventory and pricing. In the used/new-car market, that era is often associated with shortages and unusual dealer pricing behavior.","simplifiedExplanation":"They’re talking about the COVID-era car market, when it was harder to get cars and prices were weird. That kind of market disruption can make dealer pricing feel unpredictable even later on.","sourceStartTime":24.7,"sourceEndTime":31.7}},{"id":478147,"startTime":61.5,"endTime":67.8,"type":"term","title":"weather package","url":"/glossary/weather-package","quote":"RAV4 XLE premium with weather package. Okay, first thing we're gonna do is pull up visor","canonicalId":"term:weather-package","priority":0.45,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"A weather package is an options bundle that adds features designed for rain, snow, or cold climates. Because it’s a named package, it can be priced as a group and may be harder to find than individual features.","simplifiedExplanation":"A weather package is a set of add-ons meant to help the car handle bad weather. It can include things like extra protection or convenience features, and it affects the car’s price.","sourceStartTime":61.5,"sourceEndTime":67.8}},{"id":478148,"startTime":160.4,"endTime":162.9,"type":"concept","title":"temporary event","url":"/glossary/temporary-event","quote":"Just heads up guys. This is a temporary event\nSo this means this car cannot be on the ground.","canonicalId":"concept:temporary-event","priority":0.3,"confidence":0.7,"source":"gpt-5.4-nano","data":{"explanation":"A “temporary event” in a dealership context usually means a short-lived promotion, listing, or availability window rather than a permanent inventory status. The key implication here is that the car’s physical availability (“on the ground”) may not match what the website or salesperson claims.","simplifiedExplanation":"A “temporary event” usually means the car or the listing is only available for a limited time. That can affect whether the car is actually ready at the dealership right now.","sourceStartTime":160.4,"sourceEndTime":162.9}},{"id":478149,"startTime":162.9,"endTime":168.2,"type":"term","title":"on the ground","quote":"So this means this car cannot be on the ground. Are you texting it to me paging emailing?\nYes","canonicalId":"term:on-the-ground","priority":0.25,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"“On the ground” is dealership slang meaning the car is physically present at the dealership lot and ready for viewing or delivery. In this segment, the dispute is whether the car is truly on-site versus only listed online.","simplifiedExplanation":"“On the ground” means the car is actually sitting at the dealership lot. They’re arguing whether the car is really there to see, or if the listing is misleading.","sourceStartTime":162.9,"sourceEndTime":168.2}},{"id":478150,"startTime":211.1,"endTime":221.8,"type":"term","title":"stock number","url":"/glossary/stock-number","quote":"There's no stock number stock number doesn't exist. It's blank\n[...]\nYeah, I think you're looking at a different car","canonicalId":"term:stock-number","priority":0.35,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"A “stock number” is the dealership’s internal identifier for a specific vehicle in their inventory system. If a listing has no stock number (or it’s blank), it can make it harder to verify you’re looking at the exact same car the salesperson is describing.","simplifiedExplanation":"A “stock number” is like the dealership’s ID tag for one exact car. If it’s missing, it’s easier to accidentally compare the wrong vehicle.","sourceStartTime":211.1,"sourceEndTime":221.8}},{"id":478151,"startTime":233.8,"endTime":241.4,"type":"term","title":"used car","url":"/glossary/used-car","quote":"Okay. Got the text 23. Okay. No, this is a used car. I'm looking at a new car as I said earlier","canonicalId":"term:used-car","priority":0.2,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"A “used car” is a previously owned vehicle, as opposed to a new car straight from the manufacturer. The hosts are clarifying whether the red RAV they’re discussing is being sold as used or new, which affects price expectations and the credibility of the listing.","simplifiedExplanation":"A “used car” means someone already owned it before. They’re trying to confirm whether the dealership is selling it as used or as a new vehicle.","sourceStartTime":233.8,"sourceEndTime":241.4}},{"id":478152,"startTime":241.4,"endTime":247.86,"type":"term","title":"gas","url":"/glossary/gas","quote":"Yeah, I'm looking at a new one. It is red though. I'll give you a props and it but it's gas not a hybrid and crazy","canonicalId":"term:gas","priority":0.2,"confidence":0.8,"source":"gpt-5.4-nano","data":{"explanation":"“Gas” here means a gasoline-powered powertrain (internal combustion using gasoline), not a hybrid or other electrified setup. The speaker is pointing out the car’s fuel type as part of verifying the exact vehicle being advertised.","simplifiedExplanation":"“Gas” means it runs on regular gasoline. They’re checking that the car isn’t a hybrid and that it matches the listing details.","sourceStartTime":241.4,"sourceEndTime":247.86}},{"id":478153,"startTime":412.4,"endTime":416.0,"type":"term","title":"new car sales","url":"/glossary/new-car-sales","quote":"Hi, are you in new car sales? [415.2s] Awesome. Love it. Hey, I was just seeing if you guys have a car in stock or available for sale.","canonicalId":"term:new-car-sales","priority":0.3,"confidence":0.75,"source":"gpt-5.4-nano","data":{"explanation":"New car sales is the dealership department responsible for selling vehicles directly from inventory or incoming allocations. When the caller asks if they’re in new car sales, they’re trying to reach the team that can confirm stock status and arrival timing.","simplifiedExplanation":"New car sales is the part of the dealership that sells brand-new cars. The caller is trying to reach the right department to confirm what’s available.","sourceStartTime":412.4,"sourceEndTime":416.0}},{"id":478154,"startTime":420.3,"endTime":433.0,"type":"term","title":"VIN","url":"/glossary/vin","quote":"I have the last six of the VIN number if that helps [425.6s] I'll give you all the moments you need. Okay, first tell me the direct the car","canonicalId":"term:vin","priority":0.45,"confidence":0.95,"source":"gpt-5.4-nano","data":{"explanation":"VIN stands for Vehicle Identification Number, a unique 17-character code assigned to a specific car. Dealers use VIN digits to look up the exact build, trim, and options, which is why the caller asks for the last digits to confirm the exact vehicle.","simplifiedExplanation":"VIN is the car’s unique ID number. Dealerships use it to look up the exact car they’re talking about, including its options.","sourceStartTime":420.3,"sourceEndTime":433.0}},{"id":478155,"startTime":441.5,"endTime":447.1,"type":"term","title":"plug-in hybrid","url":"/glossary/plug-in-hybrid","quote":"It is the plug-in or regular hybrid one. It is a hybrid all caps regular hybrid [447.1s] Okay, and what is the last four digit of the VIN","canonicalId":"term:plug-in-hybrid","priority":0.5,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"A plug-in hybrid is a hybrid vehicle that can be charged from an external power source (like a wall outlet) in addition to using its engine. That typically changes how it’s configured and what the buyer should expect for range and availability compared with a regular hybrid.","simplifiedExplanation":"A plug-in hybrid can be charged like a small EV, not just run on gas and the battery. That usually affects how far it can go on electricity and what version you’re actually buying.","sourceStartTime":441.5,"sourceEndTime":447.1}},{"id":478156,"startTime":441.5,"endTime":447.1,"type":"term","title":"regular hybrid","url":"/glossary/regular-hybrid","quote":"It is the plug-in or regular hybrid one. It is a hybrid all caps regular hybrid [447.1s] Okay, and what is the last four digit of the VIN","canonicalId":"term:regular-hybrid","priority":0.4,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"A regular hybrid (often called a non-plug-in hybrid) relies on the engine and regenerative braking to recharge its battery, rather than being charged from the grid. In a dealership context, it matters because the plug-in and regular hybrid versions are different vehicles with different equipment and expectations.","simplifiedExplanation":"A regular hybrid usually can’t be plugged in to charge. It charges its battery through driving and braking, so it’s a different setup than a plug-in hybrid.","sourceStartTime":441.5,"sourceEndTime":447.1}},{"id":478157,"startTime":470.1,"endTime":476.0,"type":"term","title":"reserve","url":"/glossary/reserve","quote":"It will be here latest by [470.1s] 28th July, okay, 28th of July is when that car but it but it's available to reserve [475.9s] Yes, so what is the earliest you can stop by","canonicalId":"term:reserve","priority":0.35,"confidence":0.8,"source":"gpt-5.4-nano","data":{"explanation":"In dealership sales, a reservation is a commitment to hold a specific incoming vehicle (or allocation) for a buyer. It’s commonly used when the car isn’t physically on the lot yet, which is exactly what the caller is trying to verify.","simplifiedExplanation":"A reserve means you’re putting a hold on a car that isn’t there yet. It’s how dealerships handle cars that are on the way or not currently in stock.","sourceStartTime":470.1,"sourceEndTime":476.0}},{"id":478158,"startTime":472.0,"endTime":476.0,"type":"term","title":"product specialist","url":"/glossary/productspecialist","quote":"Yes, so what is the earliest you can stop by so I can schedule your appointment with the product specialist [483.3s] I'm sorry. I'm a little confused.","canonicalId":"term:product-specialist","priority":0.25,"confidence":0.7,"source":"gpt-5.4-nano","data":{"explanation":"A product specialist is a dealership staff member focused on explaining a specific vehicle’s features and options and helping coordinate the sale. In this segment, the caller wants an appointment with that specialist to confirm the exact RAV4 and schedule next steps.","simplifiedExplanation":"A product specialist is the dealership person who knows the details of the car and helps you with the sale. The caller wants to set up time to talk to them.","sourceStartTime":472.0,"sourceEndTime":476.0}},{"id":478159,"startTime":536.0,"endTime":543.9,"type":"term","title":"real-time price breakdown","url":"/glossary/real-time-price-breakdown","quote":"you can select a vehicle choose a payment method cash lease finance and\n[540.3s] Depending on how you structure that you'll have a real-time price breakdown","canonicalId":"term:real-time-price-breakdown","priority":0.45,"confidence":0.78,"source":"gpt-5.4-nano","data":{"explanation":"A real-time price breakdown is an on-the-spot estimate that updates as you choose options like payment method and deal structure. Dealers use it to show how the out-the-door cost changes with cash vs financing and with any incentives or fees applied.","simplifiedExplanation":"It’s a live estimate the dealer shows while you’re filling out the deal. It’s meant to show how your total price changes depending on how you pay (cash, finance, or lease).","sourceStartTime":536.0,"sourceEndTime":543.9}},{"id":478160,"startTime":549.7,"endTime":561.8,"type":"term","title":"markup","url":"/glossary/markup","quote":"Which makes it seem like like it's a better price than the $2,000 of markup\n[561.8s] You guys are charging meaning that if you work out the deal","canonicalId":"term:markup","priority":0.4,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"In dealer pricing, markup is the amount added to the base price to increase profit. The host is pointing out that the website’s “get today’s price” wording may make a higher marked-up price look like a discount.","simplifiedExplanation":"Markup is the extra amount the dealer adds on top of the starting price to make money. The concern here is that the website may present it in a way that makes it look cheaper than it really is.","sourceStartTime":549.7,"sourceEndTime":561.8}},{"id":478161,"startTime":569.0,"endTime":573.9,"type":"term","title":"allocation","url":"/glossary/allocation","quote":"Yeah, I'm just like looking that we have in stock or in rude or an allocation or no\n[573.9s] No, I'm just looking at your website and I click get today","canonicalId":"term:allocation","priority":0.55,"confidence":0.72,"source":"gpt-5.4-nano","data":{"explanation":"An allocation is a limited allotment of vehicles a dealer is assigned by the manufacturer. When a model is in demand, allocations can control whether a dealer can sell you a specific car and when it arrives.","simplifiedExplanation":"An allocation is basically how many of a certain car the dealer is allowed to get from the manufacturer. If the dealer doesn’t have an allocation, they may not be able to get that exact car soon—or at all.","sourceStartTime":569.0,"sourceEndTime":573.9}},{"id":478162,"startTime":634.1,"endTime":641.9,"type":"term","title":"stock photo","url":"/glossary/stock-photo","quote":"[634.1s] I mean, it's a stock photo, but it's still I don't know if you actually saw a wrap for you ...","canonicalId":"term:stock-photo","priority":0.4,"confidence":0.8,"source":"gpt-5.4-nano","data":{"explanation":"A stock photo is a generic image used in listings that may not match the exact vehicle you’d be buying. In car shopping, this matters because the specific car’s condition, options, and appearance can differ from the pictured example.","simplifiedExplanation":"A stock photo is a generic picture used online that might not be the exact car you’ll get. It’s worth confirming the specific vehicle’s details before you commit.","sourceStartTime":634.1,"sourceEndTime":641.9}},{"id":478163,"startTime":645.2,"endTime":713.9,"type":"term","title":"reveal price","url":"/glossary/reveal-price","quote":"[645.2s] it says reveal price on the website, right? ... [654.2s] So it says reveal price and get today's price by clicking here and then it tells me to call","canonicalId":"term:reveal-price","priority":0.7,"confidence":0.92,"source":"gpt-5.4-nano","data":{"explanation":"“Reveal price” is a marketing/UX phrase used on car listings to hide the final or “today’s” price behind a click-through step (often requiring contact). It can create confusion because the page may show one figure while implying the real number is only available after you engage.","simplifiedExplanation":"“Reveal price” usually means the website is hiding the real deal price until you click and provide contact info. That can make it feel like the online price and the price you get by calling are different.","sourceStartTime":645.2,"sourceEndTime":713.9}},{"id":478164,"startTime":661.8,"endTime":668.3,"type":"term","title":"lease finance","url":"/glossary/lease","quote":"[661.8s] then it'll allow you to choose either cash [668.3s] Lease finance if it's a lease or finance if it's a lease or finance you could structure...","canonicalId":"term:lease-finance","priority":0.6,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"Lease finance refers to structuring the deal as a lease, where you pay for the vehicle’s use over a set term rather than buying it outright. The monthly payment and end-of-lease options depend on the lease terms and mileage assumptions.","simplifiedExplanation":"Lease finance means you’re renting the car for a set time and paying for its use. Your monthly payment is based on the lease terms, and you usually decide what to do at the end (return, buy, or extend).","sourceStartTime":661.8,"sourceEndTime":668.3}},{"id":478165,"startTime":668.3,"endTime":697.0,"type":"term","title":"payment estimator","url":"/glossary/payment-estimator","quote":"[679.6s] But like if I clicked on your payment estimator and then it says right on there get today's price...","canonicalId":"term:payment-estimator","priority":0.55,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"A payment estimator is a website tool that calculates an estimated monthly payment based on inputs like price, down payment, interest rate, and loan/lease term. It’s often used to make a deal feel more concrete before you talk to a salesperson.","simplifiedExplanation":"A payment estimator is a calculator on a car website that guesses what your monthly payment would be. It uses things like the car price and the length of the loan or lease to estimate the number.","sourceStartTime":668.3,"sourceEndTime":697.0}},{"id":478166,"startTime":752.3,"endTime":757.0,"type":"term","title":"customize my payments","url":"/glossary/customize-my-payments","quote":"Okay. Yes, if you click on customize my payments [756.0s] You could choose your payment option there and then once you complete it, then I'll give you a breakdown","canonicalId":"term:customize-my-payments","priority":0.35,"confidence":0.84,"source":"gpt-5.4-nano","data":{"explanation":"“Customize my payments” refers to a payment-calculator flow where you choose a payment structure (often term length and sometimes down payment). Dealership sites use this to estimate affordability and to tailor the quote after you submit your info.","simplifiedExplanation":"This is a feature that lets you adjust the payment plan they show you. It’s usually part of a calculator that helps estimate monthly payments before the dealership finalizes the offer.","sourceStartTime":752.3,"sourceEndTime":757.0}},{"id":478167,"startTime":756.0,"endTime":760.6,"type":"term","title":"payment option","url":"/glossary/payment-option","quote":"You could choose your payment option there and then once you complete it, then I'll give you a breakdown [760.6s] Yeah, yeah, yeah","canonicalId":"term:payment-option","priority":0.4,"confidence":0.8,"source":"gpt-5.4-nano","data":{"explanation":"A “payment option” is the way you structure the deal financially—commonly choices like financing vs. lease, and different term lengths. Different options can change the monthly payment and the effective total cost, so pricing may look different depending on what you select.","simplifiedExplanation":"A “payment option” is how you want to pay for the car, like financing or leasing. Picking a different option can change the monthly payment they show you.","sourceStartTime":756.0,"sourceEndTime":760.6}},{"id":478168,"startTime":761.4,"endTime":769.0,"type":"term","title":"get today's price","quote":"But if you look on the right side of the screen where it starts to break down the price [764.1s] There's a big button that says get today's price and if you click on that I can fill out all this information","canonicalId":"term:get-today-s-price","priority":0.45,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"This is a dealership website call-to-action that implies the “real” or time-sensitive pricing is only shown after you submit contact details. In practice, it’s often used to route your inquiry to sales so they can follow up with a specific quote.","simplifiedExplanation":"It’s a button on the dealership site that says they’ll show you the price for today. Usually, you have to enter your contact info first, and then the dealership contacts you with the details.","sourceStartTime":761.4,"sourceEndTime":769.0}},{"id":478169,"startTime":768.5,"endTime":773.0,"type":"term","title":"reveal the price","url":"/glossary/reveal-the-price","quote":"And it says reveal the price. So like there's clearly a second price, right? [772.9s] It's basically asking you to get the information.","canonicalId":"term:reveal-the-price","priority":0.5,"confidence":0.88,"source":"gpt-5.4-nano","data":{"explanation":"“Reveal the price” is a marketing phrasing that suggests the dealership will disclose pricing only after you provide information. It typically functions as a lead-capture step rather than instantly showing a final number to everyone.","simplifiedExplanation":"This phrase usually means the site won’t show the full price right away. It’s often tied to you submitting your info so the dealership can contact you.","sourceStartTime":768.5,"sourceEndTime":773.0}},{"id":478170,"startTime":772.9,"endTime":779.2,"type":"concept","title":"submit an inquiry","url":"/glossary/submit-an-inquiry","quote":"It's basically what that does is it's gonna submit an inquiry [779.2s] To the dealership you have to put your information in so when you're going on there","canonicalId":"concept:submit-an-inquiry","priority":0.6,"confidence":0.86,"source":"gpt-5.4-nano","data":{"explanation":"An “inquiry” is a formal request sent from the website to the dealership. Here, it’s used to collect your details and then trigger dealership follow-up, which can affect how quickly and in what form you receive pricing.","simplifiedExplanation":"An “inquiry” is basically a message you send to the dealership through the website. After you submit it, they reach out and handle your request, including the price details.","sourceStartTime":772.9,"sourceEndTime":779.2}},{"id":478171,"startTime":783.1,"endTime":788.0,"type":"term","title":"preferred method of payment","url":"/glossary/preferred-method-of-payment","quote":"it's gonna you're gonna ask you for your name email zip code phone number and [787.8s] Your preferred method of payment and then once you complete that out then the dealership","canonicalId":"term:preferred-method-of-payment","priority":0.25,"confidence":0.78,"source":"gpt-5.4-nano","data":{"explanation":"“Preferred method of payment” is the dealership asking whether you want financing, leasing, or another payment approach. This helps them generate a quote that matches your chosen structure rather than showing one generic number.","simplifiedExplanation":"They ask how you want to pay—usually things like financing or leasing. Your answer helps them calculate the quote that fits your plan.","sourceStartTime":783.1,"sourceEndTime":788.0}},{"id":478172,"startTime":1007.7,"endTime":1023.8,"type":"term","title":"market adjustment","url":"/glossary/market-adjustment","quote":"There's a 2000 dollar market adjustment on the 2026 Toyota rap fours due to supply issues\nSo the MSRP the vehicles 40086 and with an additional 2000 dollars is 42284","canonicalId":"term:market-adjustment","priority":0.75,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"A market adjustment is an extra dealer markup added on top of the manufacturer’s suggested price (MSRP). It’s often used when demand is high or supply is constrained, so the dealer charges more than MSRP to reflect the market.","simplifiedExplanation":"A market adjustment is an extra amount a dealership adds to the car’s base price. It usually happens when the car is hard to get, so the dealer charges more than the sticker price.","sourceStartTime":1007.7,"sourceEndTime":1023.8}},{"id":478173,"startTime":1010.0,"endTime":1014.1,"type":"term","title":"MSRP","url":"/glossary/msrp","quote":"So the MSRP the vehicles 40086 and with an additional 2000 dollars is 42284","canonicalId":"term:msrp","priority":0.6,"confidence":0.95,"source":"gpt-5.4-nano","data":{"explanation":"MSRP (Manufacturer’s Suggested Retail Price) is the base price the automaker publishes for a vehicle. The speaker contrasts MSRP with the higher “reveal” price after adding a market adjustment.","simplifiedExplanation":"MSRP is the starting price the manufacturer lists for the car. The dealer may then add extra charges, making the final price higher than MSRP.","sourceStartTime":1010.0,"sourceEndTime":1014.1}},{"id":478174,"startTime":1038.7,"endTime":1043.2,"type":"term","title":"lease or finance","url":"/glossary/lease-or-finance","quote":"Yes, reveal the price based on how you structure it if it's gonna be cash\nLease or finance and how you work out if it's a lease or finance that term. Are you on the website?","canonicalId":"term:lease-or-finance","priority":0.4,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"Lease and finance are two different ways to pay for a car. Leasing typically involves paying for the car’s depreciation over a term, while financing means you borrow money to buy the car and pay it off over time—so the monthly payment and total cost can differ.","simplifiedExplanation":"Lease and finance are two payment options. A lease is more like paying to use the car for a set time, while financing is borrowing money to own it, which can change the price you see.","sourceStartTime":1038.7,"sourceEndTime":1043.2}},{"id":478175,"startTime":1075.5,"endTime":1082.7,"type":"term","title":"supply chain issues","url":"/glossary/supply-chain-issues","quote":"due to the supply chain issues there currently is a $2,000 market adjustment on the 26 rap 4s","canonicalId":"term:supply-chain-issues","priority":0.35,"confidence":0.75,"source":"gpt-5.4-nano","data":{"explanation":"Supply chain issues refer to disruptions that limit how easily vehicles (or parts) can be produced and delivered. In car pricing, that scarcity can lead dealers to add market adjustments or other pricing pressure.","simplifiedExplanation":"Supply chain issues mean it’s harder than usual to get parts and build cars. When cars are harder to get, dealers may charge extra.","sourceStartTime":1075.5,"sourceEndTime":1082.7}},{"id":478176,"startTime":1114.9,"endTime":1121.1,"type":"term","title":"deposit","url":"/glossary/deposit","quote":"Do you want to move forward and secure this vehicle by leaving a deposit and we'll write it up","canonicalId":"term:deposit","priority":0.4,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"A deposit is money you put down to reserve a specific vehicle or lock in a deal. The host describes the process as: after you submit your information and the dealership confirms the pricing, you can leave a deposit to secure the car.","simplifiedExplanation":"A deposit is a payment you give to hold a car or confirm you want to proceed. Here, the host says the dealership asks for a deposit after they confirm the deal.","sourceStartTime":1114.9,"sourceEndTime":1121.1}},{"id":478177,"startTime":1181.0,"endTime":1188.8,"type":"term","title":"dealer and state fees","url":"/glossary/dealer-and-state-fees","quote":"What is that? I can't see with the shade at 40,284 plus the 2,000 over\nExpensive dealer and state fees and that's the best you guys are doing right now\nYour zip code in and that would tell you whatever your tax rate is where you reside","canonicalId":"term:dealer-and-state-fees","priority":0.45,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"Dealer and state fees are add-on costs that increase the final price beyond MSRP, often including documentation fees and government-required charges. In the discussion, these fees are part of the “out-the-door” total the buyer would pay.","simplifiedExplanation":"Even if the car’s price is set, you usually still pay extra fees. Some are charged by the dealer, and some are required by the state.","sourceStartTime":1181.0,"sourceEndTime":1188.8}},{"id":478178,"startTime":1181.0,"endTime":1188.8,"type":"term","title":"out-the-door price","url":"/glossary/out-the-door-price","quote":"What is that? I can't see with the shade at 40,284 plus the 2,000 over\nExpensive dealer and state fees and that's the best you guys are doing right now\nYour zip code in and that would tell you whatever your tax rate is where you reside","canonicalId":"term:out-the-door-price","priority":0.4,"confidence":0.55,"source":"gpt-5.4-nano","data":{"explanation":"The out-the-door price is the total amount you pay to drive the car home, including the vehicle price plus taxes, dealer fees, and other required charges. The segment is essentially about whether the dealer’s “reveal” pricing is obscuring the true out-the-door total.","simplifiedExplanation":"The out-the-door price is the final total you pay, not just the sticker price. It includes taxes and fees too.","sourceStartTime":1181.0,"sourceEndTime":1188.8}},{"id":478179,"startTime":1184.3,"endTime":1188.8,"type":"term","title":"tax rate","url":"/glossary/tax-rate","quote":"Expensive dealer and state fees and that's the best you guys are doing right now\nYour zip code in and that would tell you whatever your tax rate is where you reside\nWhat that would be on top of that and then on the digital of our dealer fees.","canonicalId":"term:tax-rate","priority":0.5,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"The tax rate is the percentage used to calculate sales tax based on where you live. The host points out that your zip code determines the applicable tax rate, which changes the final price.","simplifiedExplanation":"Sales tax depends on your location. Your zip code helps determine what percentage you’ll pay on top of the car price.","sourceStartTime":1184.3,"sourceEndTime":1188.8}},{"id":478180,"startTime":1260.22,"endTime":1260.22,"type":"term","title":"sales tax","url":"/glossary/sales-tax","quote":"But in addition to the dealer and state fees and it would be the sales tax again where you reside","canonicalId":"term:sales-tax","priority":0.55,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"Sales tax is a percentage tax added to the purchase price of a car. It’s usually calculated based on where you live, so the final out-the-door cost can change by state and sometimes by local jurisdiction.","simplifiedExplanation":"Sales tax is the extra tax you pay on top of the car’s price. It depends on your location, so the total cost can be different depending on your state (and sometimes your city).","sourceStartTime":1260.22,"sourceEndTime":1260.22}},{"id":478181,"startTime":1331.6,"endTime":1338.4,"type":"term","title":"dealer installed equipment","url":"/glossary/dealer-installed-equipment","quote":"It looks like it looks like the tsrp of the car is 41 222 and you guys have like two grand of\n[1338.4s] It says like dealer installed equipment and then modern protection plan.","canonicalId":"term:dealer-installed-equipment","priority":0.6,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"Dealer installed equipment refers to add-ons that the dealership installs (or claims to include) on the vehicle before you buy it. These can be legitimate accessories, but they’re also a common place for markup and confusing line items.","simplifiedExplanation":"Dealer installed equipment means extra stuff the dealership adds to the car. Sometimes it’s real add-ons you want, but it can also be used to inflate the price with items you didn’t ask for.","sourceStartTime":1331.6,"sourceEndTime":1338.4}},{"id":478182,"startTime":1331.6,"endTime":1338.4,"type":"term","title":"TSRP","quote":"It looks like it looks like the tsrp of the car is 41 222 and you guys have like two grand of\n[1338.4s] It says like dealer installed equipment and then modern protection plan.","canonicalId":"term:tsrp","priority":0.4,"confidence":0.55,"source":"gpt-5.4-nano","data":{"explanation":"TSRP is a dealership pricing reference that typically stands for a manufacturer or dealer “suggested” retail price used as a baseline for discounts and add-on math. In practice, it’s often used to make the deal look better by anchoring the numbers to a higher starting point.","simplifiedExplanation":"TSRP is a pricing number the dealer uses as a reference point. It’s often used to show a “discount” compared to a higher starting price, even if the final price is still affected by add-ons.","sourceStartTime":1331.6,"sourceEndTime":1338.4}},{"id":478183,"startTime":1338.4,"endTime":1365.9,"type":"term","title":"modern protection plan","url":"/glossary/modern-protection-plan","quote":"It says like dealer installed equipment and then modern protection plan. I didn't know what any of that was\n[1343.9s] Okay, so the modern protection plan is the um, it comes with the window tint the clear door protection and\n[1351.2s] Something else the screen protector.","canonicalId":"term:modern-protection-plan","priority":0.75,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"A modern protection plan is a dealership add-on bundle that typically covers things like paint protection film, window tint, and other protective accessories. In this segment, the host is questioning whether these items are being charged separately or included as part of the plan.","simplifiedExplanation":"A protection plan is an add-on package the dealership sells to cover things like protection for the car’s surfaces. Here, they’re arguing about whether the items inside it (like tint and clear protection) are actually free or just bundled into the price.","sourceStartTime":1338.4,"sourceEndTime":1365.9}},{"id":478185,"startTime":1354.8,"endTime":1358.7,"type":"term","title":"clear paint protection in the door film","quote":"I see a quote for tint and for clear paint protection in the door film\n[1358.7s] You're charging me zero dollars for those","canonicalId":"term:clear-paint-protection-in-the-door-film","priority":0.5,"confidence":0.75,"source":"gpt-5.4-nano","data":{"explanation":"Clear paint protection in the door film refers to transparent protective film applied to painted surfaces, commonly door edges or door panels. It’s meant to reduce chips and scratches from road debris, and it’s often sold as a premium add-on.","simplifiedExplanation":"This is a clear protective sticker/film that goes on the paint, especially on doors. It helps protect against small scratches and rock chips, and dealerships may charge extra for it.","sourceStartTime":1354.8,"sourceEndTime":1358.7}},{"id":478184,"startTime":1354.8,"endTime":1358.7,"type":"term","title":"window tint film","url":"/glossary/window-tint","quote":"I see a quote for tint and for clear paint protection in the door film\n[1358.7s] You're charging me zero dollars for those","canonicalId":"term:window-tint-film","priority":0.5,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"Window tint film is a thin, adhesive film applied to car windows to reduce heat and glare and to change appearance. Dealership quotes often list tint as a line item, sometimes with a brand (like 3M) and sometimes as part of a protection plan.","simplifiedExplanation":"Window tint film is the tinted plastic film put on the windows. It can help with heat and glare, and dealerships sometimes charge for it separately or include it in a bundle.","sourceStartTime":1354.8,"sourceEndTime":1358.7}},{"id":478186,"startTime":1365.9,"endTime":1374.9,"type":"term","title":"3M screen protector","url":"/glossary/3m-screen-protector","quote":"Modern protection plan 995 and then it says 3m window tint film zero dollars 3m clear patina protection zero dollars 3m screen protector zero dollars","canonicalId":"term:3m-screen-protector","priority":0.45,"confidence":0.75,"source":"gpt-5.4-nano","data":{"explanation":"A 3M screen protector is a protective film for the car’s infotainment or display screen. Dealerships sometimes bundle it into a protection plan, and the key question is whether it’s truly included at no cost or just bundled into the plan price.","simplifiedExplanation":"A screen protector is a clear film that goes over the car’s screen to help prevent scratches. Here it’s being listed as part of the protection package, and the buyer is checking whether they’re being charged for it.","sourceStartTime":1365.9,"sourceEndTime":1374.9}},{"id":478187,"startTime":1480.6,"endTime":1496.9,"type":"term","title":"Modern protection package","url":"/glossary/modern-protection-package","quote":"so I think one of the questions you're asking Anna is about the the\n[1484.3s] Modern protection package. So what we've done is most customers at least in north carolina. They like this add it on\n[1490.2s] We texted you exactly the definition of it","canonicalId":"term:modern-protection-package","priority":0.7,"confidence":0.86,"source":"gpt-5.4-nano","data":{"explanation":"The “Modern protection package” is a dealer add-on bundle that’s typically marketed as protecting the vehicle’s surfaces and appearance. In this segment, the host describes it as including maximum window tint, which is meant to reduce sun glare and heat load.","simplifiedExplanation":"A “protection package” is a dealer add-on meant to keep the car looking better or feeling more comfortable. Here, they say it includes maximum window tint, which helps with sun and heat.","sourceStartTime":1480.6,"sourceEndTime":1496.9}},{"id":478188,"startTime":1497.0,"endTime":1501.88,"type":"term","title":"maximum window tint","url":"/glossary/maximum-window-tint","quote":"I don't know but basically what it is we add the maximum window tint here","canonicalId":"term:maximum-window-tint","priority":0.6,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"“Maximum window tint” refers to applying the darkest legal tint level (or the highest level offered by the package) to the side and/or rear windows. Tint can reduce glare and cabin heat, but it can also affect visibility and may be regulated differently by state.","simplifiedExplanation":"“Maximum window tint” means the car gets the darkest tint they offer. It can make the cabin cooler and reduce glare, but it may also limit visibility and has to follow local laws.","sourceStartTime":1497.0,"sourceEndTime":1501.88}},{"id":478189,"startTime":1514.3,"endTime":1525.0,"type":"term","title":"door paint protection","url":"/glossary/door-paint-protection","quote":"Also a door paint protection the front doors edges and around the door handles because those are the places that get\n[1521.0s] Most scratches or bumps and parking lots different things like that","canonicalId":"term:door-paint-protection","priority":0.45,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"Door paint protection is protective film or coatings applied to door edges and handle areas—places that commonly get scraped in parking lots. It’s usually sold as part of a bundled package because those areas are predictable “wear points.”","simplifiedExplanation":"Door paint protection is extra protection on the parts of the doors that get scratched most. It’s usually film placed on edges and around the handles.","sourceStartTime":1514.3,"sourceEndTime":1525.0}},{"id":478190,"startTime":1549.8,"endTime":1555.1,"type":"term","title":"3m clear protection","url":"/glossary/paint-protection-film","quote":"below it it says 3m window tint zero dollars\n[1555.1s] 3m clear protection zero dollars 3m screen protector zero dollars","canonicalId":"term:3m-clear-protection","priority":0.4,"confidence":0.75,"source":"gpt-5.4-nano","data":{"explanation":"“Clear protection” typically refers to transparent paint-protection film (PPF) applied to high-wear areas like door edges and around door handles. The goal is to reduce chips, scratches, and scuffs while keeping the paint’s appearance.","simplifiedExplanation":"Clear protection is a nearly invisible film put on the paint where it gets hit most. It helps prevent scratches and chips without changing the look much.","sourceStartTime":1549.8,"sourceEndTime":1555.1}},{"id":478191,"startTime":1549.8,"endTime":1558.4,"type":"brand","title":"3m","quote":"below it it says 3m window tint zero dollars\n[1555.1s] 3m clear protection zero dollars 3m screen protector zero dollars","canonicalId":"brand:3m","priority":0.25,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"3M is a materials and technology brand known for films and adhesives, including products used for automotive window tint and paint protection. In this segment, 3M is used as the brand label for the tint, clear protection, and screen protector components.","simplifiedExplanation":"3M is a company that makes materials used for car add-ons like tint and protective films. Here, it’s the brand name for the protection products being bundled.","sourceStartTime":1549.8,"sourceEndTime":1558.4}},{"id":478192,"startTime":1637.2,"endTime":1643.5,"type":"term","title":"995","quote":"Okay, well, generally what we'll do is take off 500 off the rare force\nOff the msrp and we'll take off the 995 and then we'll send you the pricing and you can decide","canonicalId":"term:995","priority":0.6,"confidence":0.62,"source":"gpt-5.4-nano","data":{"explanation":"The “$995” line item is a common dealership fee amount that’s often added on top of the vehicle price (sometimes for processing, documentation, or other dealer-installed charges). In negotiations, buyers try to get that fee reduced or removed because it directly affects the final price.","sourceStartTime":1637.2,"sourceEndTime":1643.5}},{"id":478193,"startTime":1673.1,"endTime":1677.8,"type":"term","title":"internet manager","url":"/glossary/internet-manager","quote":"Okay, well, I'll I'll check on that. Let me check with my pricing. I know as the internet manager\nWe're taking about 500 off if I can go beyond that for someone in florida","canonicalId":"term:internet-manager","priority":0.45,"confidence":0.84,"source":"gpt-5.4-nano","data":{"explanation":"An “internet manager” is a dealership role that handles online leads and pricing requests. In many stores, they’re the person who can approve discounts or structure deals for buyers who contact the dealership through the website.","simplifiedExplanation":"An “internet manager” is the person at the dealership who handles online shoppers and their pricing questions. They often have more say in discounts because they deal with internet leads.","sourceStartTime":1673.1,"sourceEndTime":1677.8}},{"id":478194,"startTime":1934.5,"endTime":1939.78,"type":"concept","title":"scheduled to arrive","quote":"But I am showing that it is but it is not here yet... It is scheduled to arrive probably towards the end of this month first week of july","canonicalId":"concept:scheduled-to-arrive","priority":0.25,"confidence":0.6,"source":"gpt-5.4-nano","data":{"explanation":"“Scheduled to arrive” refers to the dealership’s estimated delivery timing for an in-transit vehicle. For shoppers, this matters because availability and pricing can change between ordering and the car’s actual arrival.","simplifiedExplanation":"That phrase means the dealership expects the car to show up at a certain time. It’s important because the car might not be on-site yet, even if they say it’s reserved or coming.","sourceStartTime":1934.5,"sourceEndTime":1939.78}},{"id":478195,"startTime":2041.0,"endTime":2041.0,"type":"concept","title":"local customers","quote":"But the idea behind it is you want to save it to local customers unless they're in store","canonicalId":"concept:local-customers","priority":0.5,"confidence":0.65,"source":"gpt-5.4-nano","data":{"explanation":"“Local customers” here refers to a dealership’s preference to sell to buyers in its immediate area, often to protect relationships and reduce competition from out-of-town shoppers. It can also be tied to how dealers manage pricing transparency and who gets access to certain deals.","simplifiedExplanation":"“Local customers” means people who live nearby. The dealer may prefer them because it’s easier to manage the sale and keep control over pricing and communication.","sourceStartTime":2041.0,"sourceEndTime":2041.0}},{"id":478196,"startTime":2046.1,"endTime":2046.1,"type":"term","title":"add-ons","url":"/glossary/add-ons","quote":"That means that they probably have markup or add-ons and uh, they don't want to uh, they don't want to say anything","canonicalId":"term:add-ons","priority":0.4,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"“Add-ons” are extra dealer-installed or dealer-sold items added to the deal—often things like protection packages, accessories, or service plans. They can significantly increase the out-the-door cost even if the advertised car price looks low.","simplifiedExplanation":"“Add-ons” are extra items the dealer adds to the car deal after you think you’re just buying the car. They can raise the total price a lot.","sourceStartTime":2046.1,"sourceEndTime":2046.1}},{"id":478197,"startTime":2072.4,"endTime":2072.4,"type":"term","title":"spec sheet","url":"/glossary/spec-sheet","quote":"Hold on. If you don't want to unmute me, I'll text you the spec sheet first\nNo, I I trust you. You were gone this far.","canonicalId":"term:spec-sheet","priority":0.55,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"A “spec sheet” is a document listing the vehicle’s details—trim, options, pricing, and sometimes fees. In negotiations, it’s used to keep the conversation grounded in what’s actually on the car and what it costs.","simplifiedExplanation":"A “spec sheet” is a paper (or PDF) that shows the car’s exact details and what it costs. It helps you confirm you’re talking about the same car and the same price.","sourceStartTime":2072.4,"sourceEndTime":2072.4}},{"id":478198,"startTime":2076.4,"endTime":2076.4,"type":"term","title":"GM of the store","quote":"No, I I trust you. You were gone this far. Okay. Yeah, I'm the GM of the store. I watch you all the time","canonicalId":"term:gm-of-the-store","priority":0.35,"confidence":0.8,"source":"gpt-5.4-nano","data":{"explanation":"“GM of the store” refers to the general manager of the dealership location. The GM typically oversees pricing strategy, sales operations, and how deals are structured—so their involvement often signals the dealer is serious about closing.","simplifiedExplanation":"The “GM of the store” is the top manager at that dealership. If the GM is involved, it usually means they’re taking your deal seriously.","sourceStartTime":2076.4,"sourceEndTime":2076.4}},{"id":478199,"startTime":2098.9,"endTime":2098.9,"type":"term","title":"toyota guy","url":"/glossary/toyota-guy","quote":"Send me the sheet right now. I'll get uh, I'll get ryan. He's my toyota guy","canonicalId":"term:toyota-guy","priority":0.3,"confidence":0.7,"source":"gpt-5.4-nano","data":{"explanation":"A “Toyota guy” is a salesperson or sales contact who specializes in Toyota inventory at that dealership. In negotiation terms, routing you to a specialist can speed up quoting and reduce back-and-forth on the exact vehicle and options.","simplifiedExplanation":"A “Toyota guy” is the person at the dealership who mainly handles Toyota cars. They’re the right contact to talk about that brand’s specific inventory and deal details.","sourceStartTime":2098.9,"sourceEndTime":2098.9}},{"id":478200,"startTime":2149.6,"endTime":2224.56,"type":"topic","title":"negotiating dealership pricing","url":"/glossary/negotiating-dealership-pricing","quote":"Give me two grand off a rav4 red one right now the one you asked\n[2158.1s] He's gonna send me the sheet and he wants to do all 60 deals","canonicalId":"topic:negotiating-dealership-pricing","priority":0.6,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"This segment is about negotiating a dealership price—specifically, getting a $2,000 discount on a Toyota RAV4 and coordinating deal terms through dealership management. The hosts discuss using a “sheet” and pushing for multiple deals to be handled under agreed numbers.","simplifiedExplanation":"They’re talking about how to negotiate a car price with a dealership. The goal is to get a specific discount and get the paperwork handled so the deals can close.","sourceStartTime":2149.6,"sourceEndTime":2224.56}},{"id":478201,"startTime":2149.6,"endTime":2153.7,"type":"person","title":"rocky","url":"/glossary/rocky","quote":"Hey, I just talked to rocky. He's the gm of Toyota and tampa","canonicalId":"person:rocky","priority":0.25,"confidence":0.78,"source":"gpt-5.4-nano","data":{"explanation":"“Rocky” is identified as the general manager (“gm”) of a Toyota dealership in Tampa. The hosts use his role to coordinate pricing and deal sheets for multiple transactions.","simplifiedExplanation":"Rocky is the dealership’s manager. They’re using his authority to try to get better pricing on the cars they’re negotiating.","sourceStartTime":2149.6,"sourceEndTime":2153.7}},{"id":478202,"startTime":2153.7,"endTime":2154.7,"type":"term","title":"gm","url":"/glossary/gm","quote":"Hey, I just talked to rocky. He's the gm of\nToyota and tampa","canonicalId":"term:gm","priority":0.55,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"“GM” here means “general manager,” the senior person at a dealership who can approve pricing and deal terms. In negotiations, having the GM involved can speed up approvals and make discounts more likely.","simplifiedExplanation":"“GM” means the general manager at the dealership. They’re the person with enough authority to approve the deal terms and pricing.","sourceStartTime":2153.7,"sourceEndTime":2154.7}},{"id":478203,"startTime":2153.7,"endTime":2154.7,"type":"place","title":"tampa","url":"/glossary/tampa","quote":"He's the gm of Toyota and tampa\n[2154.7s] Give me two grand off a rav4 red one right now","canonicalId":"place:tampa","priority":0.2,"confidence":0.8,"source":"gpt-5.4-nano","data":{"explanation":"Tampa refers to the local market the dealership operates in, which can affect pricing, inventory, and how “local” deals are structured. The hosts contrast “national” vs “local” dealership coverage.","simplifiedExplanation":"Tampa is the local area where the dealership is located. That matters because local dealers may have different pricing or inventory than other regions.","sourceStartTime":2153.7,"sourceEndTime":2154.7}},{"id":478204,"startTime":2158.1,"endTime":2170.3,"type":"term","title":"deal sheet","url":"/glossary/deal-sheet","quote":"He's gonna send me the sheet and he wants to do all 60 deals and we'll give him whatever number you say\n[2162.0s] Whatever number we need.","canonicalId":"term:deal-sheet","priority":0.45,"confidence":0.72,"source":"gpt-5.4-nano","data":{"explanation":"A “deal sheet” is the internal paperwork or quote breakdown a dealership uses to show the numbers for a specific vehicle transaction. It typically includes the selling price and any line items that affect the out-the-door total.","simplifiedExplanation":"A “deal sheet” is the paperwork that lists the price details for a car deal. It’s how the dealership shows what you’d actually pay and what numbers they’re using.","sourceStartTime":2158.1,"sourceEndTime":2170.3}}],"speakers":[{"id":"s1","name":"Delivrd","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/is-this-dealership-lying-about-their-price/transcript.vtt","type":"text/vtt"}],"alignmentMode":"scalar","fallbackOffset":0.0}