{"version":"1.0.0","episode":{"title":"Joshua Taylor Says The Repair Industry Has a Leadership and Accountability Problem","url":"http://getcarcurious.com/episodes/joshua-taylor-says-the-repair-industry-has-a-leadership-and-accountability-problem","audioUrl":"https://media.transistor.fm/233b5fbc/c457848f.mp3","description":"\n        Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff is joined by Joshua Taylor. Joshua says accountability is important for both technicians and management to have a successful business. He and Jeff also discuss the disconnect between pay and job satisfaction, uncovering that care, empathy, and validation are often more significant than financial compensation. They also uncover the alarming mental health statistics within the automotive industry.00:00 NADA Conference Insights07:50 \"Lack of Technician-Focused Tech Solutions\"12:24 \"Technician Shortage and Dealership Challenges\"20:48 Comeback Strategy in Auto Shops23:14 Work Order Communication Challenges27:16 Raising Accountability Standards36:13 Unicorn Productivity: Unrealistic Shop Standards38:21 \"Maximizing Team Potential Gradually\"44:31 \"Ownership in Decision-Making\"52:49 Technicians' Pay Vs. Job Satisfaction54:52 Parts Counter Frustration01:01:30 Persistent Communication on Equipment Damage01:06:39 High Demand for Skilled Workers01:11:17 Seeking Validation: A Men's Issue01:20:41 \"Beyond Pay: Valuing Technicians\"\nFollow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232\n      "},"annotations":[{"startTime":213.0,"endTime":255.0,"type":"car","title":"Hyundai Sonata","url":"/cars/hyundai/sonata","image":"https://upload.wikimedia.org/wikipedia/commons/7/7c/0_Hyundai_Sonata_%28DN8%29fl_1.jpg","quote":"... you today was today, this morning is you be into Sonata national, correct me on the National Automotive D...","canonicalId":"car:hyundai:sonata","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Benespit (CC BY-SA 4.0)"}},{"startTime":3853.0,"endTime":3902.0,"type":"car","title":"Ford Mustang","url":"/cars/ford/mustang","image":"https://upload.wikimedia.org/wikipedia/commons/1/13/1966_Ford_Mustang_coupe_white_001.jpg","quote":"...nd, and he had a, he was a young kid, really fast Mustang. He was a car guy, wanted to be a technician and ...","canonicalId":"car:ford:mustang","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Hans-Jürgen Neubert (CC BY 4.0)"}}],"speakers":[{"id":"s1","name":"Jeff Compton","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/joshua-taylor-says-the-repair-industry-has-a-leadership-and-accountability-problem/transcript.vtt","type":"text/vtt"}]}