{"version":"1.0.0","episode":{"title":"Lester Kovacs from Dorman Products | The Repair Industry Needs Better Communication","url":"http://getcarcurious.com/episodes/lester-kovacs-from-dorman-products-the-repair-industry-needs-better-communication","audioUrl":"https://media.transistor.fm/188aae58/6812cd4e.mp3","description":"\n        Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!Lester Kovacs is from Dorman Products. Today, he and Jeff discuss the challenges faced by Dorman in obtaining feedback from technicians about defective parts and why they need better communication from the industry. Jeff reflects on the reputation of aftermarket parts and that he's seen Dorman make improvements in that area. Lester also shares what's next for Dorman as they think about the future and the EV market.00:00 Success in Diesel and Auto Parts10:14 First Job in Automotive Industry11:33 Innovative Product Development Role19:05 Optimizing Automotive Part Reliability23:06 Technician Ingenuity and Collaboration31:01 Remanufacturing Enhancements via Failure Analysis36:01 Communication Gaps in Auto Services40:09 Tech Training: Progress and Challenges44:22 Window Regulator Redesign Challenges48:32 Expanding Beyond Light Duty Fleet53:10 Tech Issues Render Cars Obsolete01:01:42 Improving Dealer-Customer Collaboration01:03:49 Tech Struggles with RF Hub Shortage01:11:29 Aftermarket Solutions for EV Failures01:16:41 Constructive Feedback Over Negativity\nFollow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232\n      "},"annotations":[{"startTime":522.0,"endTime":547.0,"type":"car","title":"Chevrolet Nova","url":"/cars/chevrolet/nova","image":"https://upload.wikimedia.org/wikipedia/commons/1/15/1963_Chevrolet_Chevy_II_Nova.jpg","quote":"...d to get into. The first vehicle I owned was a 77 Nova with the. With the mission laden 305. Yeah, it pr...","canonicalId":"car:chevrolet:nova","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Oleg Yunakov (CC BY-SA 4.0)"}},{"startTime":1386.0,"endTime":1462.0,"type":"car","title":"Toyota Tundra","url":"/cars/toyota/tundra","image":"https://upload.wikimedia.org/wikipedia/commons/8/83/2007-Toyota-Tundra-DC-1.jpg","quote":"...on, Jeff, but the Toyota pre pressed axles on the Tundras and the Tacomas, I mean arguably one of the best ...","canonicalId":"car:toyota:tundra","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"IFCAR (Public domain)"}},{"startTime":1386.0,"endTime":1462.0,"type":"car","title":"Toyota Tacoma","url":"/cars/toyota/tacoma","image":"https://upload.wikimedia.org/wikipedia/commons/c/ca/Second_Gen_Toyota_Tacoma_on_Snowy_Mountain_-_2019.jpg","quote":"...e Toyota pre pressed axles on the Tundras and the Tacomas, I mean arguably one of the best built vehicles o...","canonicalId":"car:toyota:tacoma","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Noah Wulf (CC BY-SA 4.0)"}},{"startTime":1569.0,"endTime":1595.0,"type":"car","title":"Jeep Grand Cherokee","url":"/cars/jeep/grand-cherokee","image":"https://upload.wikimedia.org/wikipedia/commons/2/27/2018_Jeep_Grand_Cherokee_%28WK2%29_SRT8_DSC_7222.jpg","quote":"...the back of the older Jeep Liberties. The, in the Grand Cherokees, the bearing was the same design and we hated it ...","canonicalId":"car:jeep:grand cherokee","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Alexander Migl (CC BY-SA 4.0)"}},{"startTime":2000.0,"endTime":2058.0,"type":"car","title":"Chevrolet Cruze","url":"/cars/chevrolet/cruze","image":"https://upload.wikimedia.org/wikipedia/commons/f/f6/CHEVROLET_CRUZE_%28D2SC%29_China.jpg","quote":"...ntly, there was one that sticks out for the Chevy Cruze. I believe it was the oil return that was a plast...","canonicalId":"car:chevrolet:cruze","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Dinkun Chen (CC BY-SA 4.0)"}},{"startTime":2912.0,"endTime":2972.0,"type":"car","title":"Ford Transits","url":"/cars/ford/transit-custom","image":"https://upload.wikimedia.org/wikipedia/commons/0/00/Ford_E-Transit_Custom_%282023%29_DSC_9252.jpg","quote":"... vehicle. So they can say every one of these damn Ford Transits or whatever the vehicle is, if it's the Freightli...","canonicalId":"car:ford:transit custom","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Alexander Migl (CC BY-SA 4.0)"}},{"startTime":3323.0,"endTime":3344.0,"type":"car","title":"Ford Explorer","url":"/cars/ford/explorer","image":"https://upload.wikimedia.org/wikipedia/commons/8/8e/Ford_Explorer_EV_Auto_Zuerich_2023_1X7A1325.jpg","quote":"... I had one of the shops call me for an idea on an Explorer. I forget what part of the system it was for adas...","canonicalId":"car:ford:explorer","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Alexander-93 (CC BY-SA 4.0)"}},{"startTime":3437.0,"endTime":3481.0,"type":"car","title":"Lucid Air","url":"/cars/lucid/air","image":"https://upload.wikimedia.org/wikipedia/commons/7/76/Lucid_Air_Bahrain_Front.jpg","quote":"Or yeah, I look it's right to repairs. It's become this whole, whole big thing. And I ...","canonicalId":"car:lucid:air","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"ToyGTone (CC0)"}},{"startTime":3526.0,"endTime":3553.0,"type":"car","title":"Dodge Ram","url":"/cars/dodge/ram","image":"https://upload.wikimedia.org/wikipedia/commons/e/e5/1999_Dodge_Ram_Cab_2500_4x4_stakebed.jpg","quote":"..., I told the story on here. We did an RF hub in a Dodge Ram. It actually the truck went to the dealer first f...","canonicalId":"car:dodge:ram","priority":0.7,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"Mr.choppers (CC BY-SA 3.0)"}},{"startTime":3879.0,"endTime":3915.0,"type":"car","title":"Ford Lightnings","url":"/cars/ford/f-150-lightning","image":"https://upload.wikimedia.org/wikipedia/commons/5/56/2022_Ford_F-150_Lightning_Rear.jpg","quote":"... don't know if it was the EVs or some of the Ford Lightnings or maybe something like that because they've been...","canonicalId":"car:ford:f-150 lightning","priority":0.5,"confidence":1.0,"source":"fuzzy","data":{"imageAttribution":"UltraTech66 (CC BY-SA 4.0)"}}],"speakers":[{"id":"s1","name":"Jeff Compton","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/lester-kovacs-from-dorman-products-the-repair-industry-needs-better-communication/transcript.vtt","type":"text/vtt"}]}