00:01
This is the Automotive Repair Podcast Network.
00:07
Karm Capriotto, remarkable results radio.
00:09
Good to have you here and hunting toward our 11th year
00:13
of doing this podcast for the Automotive Repair industry.
00:17
Glad to have you here.
00:18
You know, we rebranded to the Automotive Repair Podcast Network.
00:23
We've got this cool, neat new app for your smartphone.
00:26
It's what we call the ultimate professional
00:28
Automotive Repair playlist.
00:30
Save your favorites, watch videos, listen to the audio,
00:34
the Automotive Repair Podcast Network.com forward slash app.
00:37
Please download it for us.
00:39
I think you will have a blast with it.
00:41
And we'll see you at the annual TST event
00:45
down in Tarleton, New York, March 28th, 2026.
00:49
Here from educators, Andrew Fisher,
00:51
Ken Zanders and Adam Roberts.
00:53
Go to tst7rs.org and sign up for this
00:56
one day technician training event.
00:58
And even here from the keynoter, I happen to know her.
01:02
Her name is Tracy Capriotto.
01:04
It's going to be a blast.
01:07
Hey, thank you so much to our great partners
01:10
that have been with us for years.
01:12
We appreciate them.
01:13
Hey, did you know that NapaTrax has on-site training
01:16
plus six days a week support?
01:18
It all starts when a local representative meets with you
01:21
to learn about your business and how you run it.
01:24
After all, it's your shop.
01:25
So it's your choice.
01:27
Let us prove to you that Trax is the single best
01:29
shop management system in the business.
01:32
Find NapaTrax on the web at NAPATRACS.com.
01:38
Hey, how well does your team know their stuff?
01:41
Test their automotive skills with the today's class
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basic advanced or service advisor quizzes.
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It's a quick, effective way to spot gaps
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Take the quizzes now at today's class.com
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forward slash TC quiz.
01:56
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On the web at pitcrewloyalty.com.
02:29
Hey, let me introduce my group here.
02:33
Oh, I looked it up about a dozen episodes, Jerry,
02:36
and between you and Laura have been on the podcast.
02:40
Well, we love you too.
02:41
Jerry Casaya, the auto shop in Plano, Texas,
02:45
who's also a business coach at BBMMUSA.com.
02:50
What's that all stand for, Jerry?
02:52
This Builders Mentor and Mastermind USA.
02:56
You have so much fun doing that
02:58
that you would probably do it for free if you could.
03:01
I would, and we did.
03:02
We've actually done it for free.
03:04
And what we've learned over that experiment,
03:06
Carm, is if they don't pay, they don't pay attention.
03:08
Yeah, isn't that true?
03:11
Yeah, if they don't have skin in the game,
03:12
they just don't play the game.
03:13
And there's an interesting experience that I've learned,
03:17
and someone showed me this many years ago,
03:19
and it's really stuck with me,
03:21
and it's one of the foundations, if you will, of our coaching.
03:24
Long story short, I'll make it as quick as I can.
03:26
I was about 43 or 44 years old,
03:29
and I was looking out the window,
03:31
and I saw this vehicle,
03:32
and it just changed your body style,
03:33
and it's one particular vehicle that I was really,
03:37
I had the hots for, let's say.
03:40
I enamored with it.
03:41
I was vastly enamored with this truck.
03:43
One drove by the window of my shop and was like,
03:46
oh man, look at that, isn't that a great vehicle?
03:48
And there was a contractor standing right next to me,
03:51
one of my customers,
03:53
and he had, he called it a yo-yo,
03:55
but it was a tape measure,
03:58
and he pulled it out to 70 inches.
04:01
And he said, how old are you?
04:03
And I remember saying that I'm 43.
04:05
He said, do you know what this is?
04:07
I said, no, he goes,
04:08
this is the lifespan of a man in the United States today.
04:11
And he put his number on 43.
04:13
He said, you're here, if not now, when?
04:17
Go buy the damn truck.
04:19
And so, I'm looking at that tape measure today,
04:22
and if you Google the life expectancy
04:24
of a man in the United States of America today,
04:29
And I'm bounding towards 68 years old really quickly,
04:34
which leaves me about 5.5 years left.
04:36
And so, my question is, if not now, when?
04:39
You look at your life differently,
04:42
went through the lens of,
04:44
I got a five-year span here to get serious.
04:49
I promise you, it will change the things
04:51
that you think are important.
04:53
Thank you for that story again.
04:56
I know you've told it on our podcast before.
04:59
You came on, I think you talked about
05:01
all your great struggles in your early days,
05:03
and the tape measure story,
05:05
and how you actually overcame so many things
05:09
by realizing that if you were gonna get anywhere,
05:12
you needed to start now, right?
05:14
Thank you so much for that.
05:15
You're with your wife.
05:16
My amazing wife, yeah.
05:18
Almost 30 years she put up with me.
05:20
What the heck was she thinking, Carm?
05:23
Dr. Laura Swalock, a Bachelor of Science
05:26
in the field of cellular molecular and micro,
05:30
by microbial biology.
05:33
I'll get this right.
05:33
Dude, it took me four years to learn how to say it.
05:36
Wow, every night, Jerry, wake up, wake up,
05:39
you keep saying microbiology wrong.
05:42
A doctorate in chiropractic with certificates
05:45
in neurology applied,
05:47
kinesiology, nutrition, functional endocrinology, Jerry.
05:51
How did you do this, Jerry?
05:53
I'm sorry, I just can't say all these things.
05:55
I could say spark plug, I could say engine.
05:59
How about if you just say she's really smart?
06:03
And I sold my practice in December of 2017,
06:08
which was amazing timing because that was the same time
06:13
that Jerry ended up in the ICU
06:15
with double multifocal pneumonia and almost died.
06:20
They told Laura I was 20 minutes from dying.
06:22
And so I had the unique pleasure
06:25
of no longer running my business that I had for 20 years
06:29
to running an auto repair shop.
06:32
You were recruited.
06:35
The choice was either close it or you run it.
06:38
And he said, just shut the lights off.
06:41
We'll just fire sale everything.
06:42
We have enough money, we don't need to do this.
06:44
And I said, well, let me run it.
06:46
He's like, we don't know anything about cars.
06:48
I say, but I know a thing or two about people.
06:51
I said, what have you got to lose, you know?
06:53
I'm gonna close it anyway, what the heck?
06:56
But it's brilliant what she just said.
06:58
I know a lot about people.
07:00
I am so curious and I'll bet you
07:04
that there are very healthy listeners out there
07:07
that have a wife or a spouse,
07:10
significant other that's not in the business.
07:12
And they would love them to come in,
07:14
but they have no interest.
07:16
You had a situation where it was either one or the other
07:19
because you were so ill, Jerry.
07:22
And Laura said, hey, I have a practice, I can do this thing.
07:25
I'm not sure if you encouraged her or not.
07:27
But what was it like getting thrown
07:29
in the deep end of the pool, Laura?
07:32
Thank you for asking that.
07:33
It was very difficult in some ways
07:37
because the guys at the shop just knew me as Jerry's wife
07:40
and I didn't really know them very well.
07:42
So I really had to earn their respect.
07:44
That I think was the hardest part
07:48
because they knew that I was a doctor
07:50
and they're like, yeah, what's she gonna tell me
07:53
And I didn't tell them anything about fixing cars
07:55
because they didn't know anything about fixing cars,
07:57
but I did expect results from them
07:59
and that was the hardest part.
08:01
The transition of working with people though
08:04
was honestly quite delightful
08:08
because I found that around the guys,
08:12
I could just totally be myself.
08:13
I didn't have to be perfect.
08:15
They weren't expecting you to be perfect.
08:17
In a doctor's office, there's like you put on a pedestal
08:21
and you have to know the answers to everything.
08:23
And to me, that was a total breath of fresh air.
08:27
I was like, man, I love these men
08:30
because it was all men at the time.
08:32
And I was also the bookkeeper
08:34
because our bookkeeper had died.
08:37
And so it was a lot, it was hard, it was so worth it.
08:41
I love these guys and we've grown ever since.
08:46
It's been wonderful.
08:47
What a great story.
08:48
It's a great story.
08:49
I would almost have to say,
08:52
to a degree from a leadership perspective
08:55
or a CEO perspective, when you came back in, Jerry,
08:58
you maybe had some equality going between you and Laura.
09:02
What she was learning and doing
09:03
and what you had known and done,
09:05
it was almost like, wow, she has such a great handle on this.
09:09
We could co-do this together and you probably have.
09:13
Yes, and that's exactly what we've done.
09:15
The truth is, Karm, the auto repair business
09:18
is a people business.
09:20
It's not just transactional, it's relationship building.
09:24
Not only with your employees, but with your customers
09:26
and not only with your customers, with your employees.
09:30
And frankly, when it all comes down,
09:32
Laura's a much better people person than I am.
09:36
And she excels at that.
09:38
I'm more of a systems guy, more of a process guy,
09:42
more of the logical, I don't do the touchy-feely real well
09:45
just because I'm kind of on the Asperger scale.
09:49
And so for me, I can jump down those rabbit holes
09:52
and come up with making things better, faster,
09:56
more efficient, come up with better systems,
09:58
better processes, but somebody calling in
10:02
because their dog has to go to the vet
10:03
just shorts out my circuits somehow.
10:06
And so I let Laura deal with that.
10:08
And she's, again, I cannot praise her enough.
10:11
She is so much better at that than I am.
10:13
I wanna pick apart something though in your question, Karn,
10:17
because you asked as a couple working together,
10:20
was there any like friction when Jerry came back
10:22
when he was healthy enough to come back?
10:24
I think that I never saw myself as the boss.
10:30
I saw myself as managing the business
10:33
while the boss was away.
10:35
There was so much I didn't know that like
10:39
when I got home at the end of the day,
10:41
or even during the middle of the day,
10:42
I'd call Jerry and say, okay, what do I do?
10:45
So he was my advisor and he has always been my advisor.
10:50
Now, when it was my practice,
10:53
it was, I'm the one that called the shots
10:55
because it was my business, my practice.
10:57
And Jerry would make suggestions
10:59
or he would see things that needed to be changed
11:02
and he would let me know, but he was never the boss.
11:06
And so I gave him that respect that I was never the boss.
11:11
He started it way before he even knew me.
11:14
Yeah, Thursday, this Thursday will be 45 years
11:18
that I've had the company.
11:20
And so, you look at the truth is when Laura had her practice,
11:23
in her practice, she was the alpha.
11:25
In my business, I'm still the alpha, right?
11:28
She's the best support person.
11:30
When I was in her business, I was the best support person.
11:34
Like we've gone to each other's seminar.
11:35
She come to the automotive things.
11:37
She take care of all the logistics
11:38
while I was doing what I needed to do.
11:41
And vice versa, when we were in her medical events,
11:43
I would take care of the logistics.
11:45
I coordinate whatnot and I'd be her best support person.
11:49
And we really believe that if you can't be a good follower,
11:52
you really cannot be a good leader.
11:55
It takes the ability to do both.
11:57
And let's take this one little step further
12:00
into the medical aspect of it.
12:03
Men have a huge amount of testosterone compared to women.
12:08
And I think honestly, men were made that way
12:12
because they can shoulder an enormous amount
12:17
They are the protectors, the providers.
12:19
They are the ones that are, in many cases, the visionaries.
12:23
They are the ones that can be held accountable
12:27
for an enormous amount because they have so much testosterone.
12:32
Women, naturally, we are supporters and enhancers.
12:36
And when we are put in a role of being accountable
12:40
and having to account for a large group of people,
12:45
it's exhausting because we just don't have
12:48
the testosterone to do it.
12:49
And so knowing that, I really walked into it as a role
12:54
as my job was to support and enhance,
12:58
not just Jerry, but every single person that was there.
13:01
How could I support?
13:02
How could I enhance?
13:03
And that's how I built it.
13:05
I did come at it as, okay, I'm accountable.
13:09
You're accountable.
13:10
We're gonna do this thing.
13:12
It's like, okay, you guys,
13:13
what do we need to make this even better?
13:15
We're gonna work together
13:16
and we're gonna make this happen.
13:17
And otherwise, I just would have been way too exhausted.
13:22
We were gonna talk about financial freedom here
13:27
Oh, let's talk about that.
13:28
I wanna go a little further on this topic
13:31
because I didn't expect this.
13:33
I love it because there's a ton of people
13:36
that have heard these first 14 minutes of this episode
13:40
that have said, ooh, ooh.
13:43
I think I heard you need to learn to keep in your lane,
13:46
especially if a significant other, a partner, a spouse,
13:50
a husband and wife are in the business together
13:52
and there could be friction.
13:54
Someone has to understand their area of responsibility
13:58
and according to what you both said, your strengths.
14:03
Our strength, there has to be mutual respect.
14:05
And if I don't respect him, especially publicly,
14:08
or he doesn't respect me in front of the crew,
14:11
how are they gonna respect each other?
14:14
I've been in shops, Carm,
14:16
where the husband and wife work in the shop
14:18
and they're screaming profanities each other
14:20
at the top of their voice
14:22
and their employees are like cat on a hot tin roof.
14:25
They don't even know which direction to go.
14:27
It's like, what an amazing, horrific work environment.
14:32
Who respects who here?
14:34
It's a toxic culture.
14:35
That's exactly what it is.
14:37
And that's why a lot of this stuff, by having,
14:40
you know, I go back to always having a coach
14:42
and accountability partner that can actually
14:45
almost handle some of this personal stuff
14:47
if there's conflicts inside,
14:48
because the business will never find the northbound train
14:52
if the cars are off the rails.
14:54
Yeah, always, agreed.
14:56
We've been successfully doing this since February of 2018.
15:01
And you've been coaching.
15:03
We're into our 12th year of business coaching
15:05
as professional business coaches.
15:08
It's just so amazing when you're working with these men
15:12
and you see the light come on in their eyes
15:16
and they see a glimmer of hope.
15:17
They're like, we can do this.
15:19
Yeah, we just need to tweak this, this and this.
15:23
We have clients that have been with us since day one.
15:25
I mean, we can't chase them out.
15:27
We even stopped coaching for a few months
15:28
and said, go on vacation, go do something.
15:31
Please go find another coach.
15:32
You're like, no, we're good.
15:34
You help me go from half of 6.5.
15:36
I'm not going anywhere, right?
15:39
You help me go from 100,000 to 2 million.
15:41
I'm good, I'm staying right where I'm at.
15:44
Let's face it, your shop management system
15:46
is the single most important tool in your shop, period.
15:50
NapaTrax was built from the ground up
15:51
to make your business more profitable and efficient.
15:55
We provide an extensive set of tools
15:56
to increase and track profitability in real time.
16:00
NapaTrax offers the industry's best post sale support
16:03
hands down and we train your people onsite.
16:07
Yep, onsite and we offer remote refresher training
16:09
10 times a week and customer support is open
16:14
Give us a call, visit the website
16:16
or join our Facebook community today to learn more.
16:18
We'll prove to you that Trax is the single best
16:21
shop management system in the business.
16:24
NapaTrax is always customized and tailored for you
16:27
whether you're a one man shop
16:29
or a large multi-bay or multi-location company.
16:33
After all, it's your shop, so it's your choice.
16:37
Visit us on the web at NapaTrax, that's N-A-P-A-T-R-A-C-S.com.
16:45
Transform your team with today's class
16:47
where automotive training is easy, quick and fun.
16:50
Just five minutes a day on our app can eliminate hours
16:53
of looking up forgotten information later.
16:56
It's perfect for technicians, advisors, and managers alike.
16:59
Keep critical knowledge fresh and top of mind
17:02
ensuring your team operates at peak efficiency.
17:05
Today's class is impactful, accessible from anywhere
17:08
and a bit of fun too and we're not talking
17:10
about after hours pizza either.
17:13
For training that gets results, turn to today'sclass.com.
17:18
Shop owners, we know you are overwhelmed
17:21
with a flood of missed calls, empty bays,
17:23
and disconnected marketing tools.
17:26
Kukui has spent over a decade building one integrated
17:29
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17:31
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17:35
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get industry leading customer support,
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and book a demo with Kukui that's kukui.com.
18:03
You know, most shop owners feel trapped spending on ads
18:05
while half their first time customers never come back.
18:09
It's frustrating, it's exhausting, and it's not your fault.
18:12
The industry average is 54%, one and done.
18:16
We understand how discouraging that can be.
18:19
Well, pit crew loyalty changes the story.
18:21
Our clients cut that rate by up to 38%,
18:24
raising lifetime value by more than 50%.
18:27
Loyalty members visit nearly three times more often,
18:31
creating predictable revenue without extra ad spend.
18:34
Pit crew loyalty where customers stay and shops thrive.
18:38
On the web at pitcrewloyalty.com.
18:41
So, Jer, I know shop owners doing seven figures
18:44
and they can't take a week off.
18:46
Oh, good Lord, Carm, we travel three to four months a year.
18:49
Yeah, is wealth the goal or is freedom the goal?
18:53
Hold on a second, the question is which one comes first?
18:58
So, the first question is what do they want?
19:03
Most people don't get what they want
19:06
because they don't know what they want.
19:10
They spend more time planning their vacation
19:13
than they do working on their life.
19:15
If someone's going to work with us,
19:17
the first thing we have them do is we have an exercise
19:21
that we've created, takes about 45 minutes
19:25
with a six minute video prior,
19:27
and the question is what do I want?
19:31
And then they spend 45 minutes doing this
19:33
and then we'll have our next meeting.
19:36
Once we know what they want, what they think they want,
19:39
then we help massage that into a workable plan.
19:43
The question, what comes first, freedom or wealth?
19:48
A lot of people believe that you have to be wealthy
19:52
before you can have your freedom.
19:54
Well, first of all, what does freedom even mean?
19:57
In the terms of financial freedom,
20:01
we define it as having enough passive income
20:06
to support your desired lifestyle without you working for it.
20:11
This is financial freedom.
20:13
And like passive income, what in the world is that?
20:17
Well, I affectionately call it mailbox money
20:19
when it can be rent from a home
20:23
that you have leased out, commercial properties.
20:25
Dividends from stocks.
20:28
Dividends from stocks,
20:30
savings account, et cetera, et cetera.
20:32
When you have passive income that covers your lifestyle,
20:36
man, it just makes life so much easier.
20:38
And the way you do this,
20:41
there's a simple formula that we boil it down.
20:44
And first is this is difficult for most people.
20:47
Live below your means.
20:49
Most people, when they start earning more money,
20:53
they buy a new house, they go out and buy a new car,
20:55
they get big screen TVs, they go on huge vacations,
21:00
et cetera, et cetera.
21:01
They take their money and they purchase,
21:05
what we refer to as depreciating assets.
21:08
TVs lose value, cars lose value,
21:12
motor homes lose value, boats lose value.
21:16
You start investing in all this stuff.
21:20
Or thinking you're investing.
21:21
Yeah, you think you're investing your hard earned money
21:24
into things that, oh my God, we have a client
21:27
before he started working $300,000 buying a motor home
21:33
And within six months, the value of it was like $150,000.
21:38
He just literally, he said,
21:40
I feel like I just struck a match
21:42
and burned $150,000 of my money
21:45
that I haven't even paid yet, right?
21:47
And so this is the other thing.
21:50
Number one, live below your means.
21:52
Number two, get out of debt.
21:55
Too many people buy too much crap they don't need
22:00
with money they don't have to impress people
22:03
they don't even know or like.
22:05
Who gives a rip up to Joneses or anybody?
22:08
The truth is my wife and I live in the same house
22:12
that I purchased in 1992.
22:14
I can tell you the house has been paid off
22:17
for more than 20 years.
22:18
I could afford to buy any home in Dallas, Fort Worth
22:22
that I choose to purchase and I love our house.
22:28
And by the way, I still write a monthly rent check,
22:31
a mortgage check, instead of making it out to the bank,
22:34
I write it to the bank of Jerry.
22:36
And that goes to a savings account.
22:38
And so that helps me to do what?
22:41
To build my wealth.
22:43
And number three is after you get out of debt,
22:46
imagine this, let's just run some numbers
22:49
for a moment, Carm.
22:50
And I think we talked about this once.
22:52
Let's say you make 100 grand a year.
22:54
Let's make it even better.
22:55
You make $10,000 a month.
22:57
You got a $3,000 a month house payment
23:00
that brings you down to seven.
23:02
You have $2,500 or let's make it $1,000 car payments.
23:08
That brings you down to five.
23:10
Okay, you haven't paid taxes yet.
23:12
You haven't put food on your table.
23:13
You haven't paid your credit cards.
23:16
We have clients that have $100,000 in credit card debt,
23:19
which means they're spending $30,000 a year on interest only.
23:25
They're getting nothing for that 30 grand, okay?
23:29
So you're spending all your money.
23:32
I mean, $10,000 a month is pretty good funds today.
23:35
At the end of the day, you have nothing left over.
23:39
How can you invest?
23:40
Get rid of the fancy cars, get a beater for two years.
23:45
You'll start saving that $24,000 a year,
23:48
and after a couple of years, you got money to invest.
23:51
Laura, tell the story about how you started your car account.
23:55
Okay, so I had learned about how much it costs
24:00
to actually purchase something if you borrow money
24:04
and the amount that you would have to pay in interest.
24:08
And so I thought, well, okay, I'm going to start a bank account
24:13
and I'm going to call it my car account,
24:16
my savings account for my car.
24:18
And I went to the bank and I opened the account
24:20
and she said, okay, how much do you want
24:21
to put into your car account?
24:23
I said $25 and she burst out laughing.
24:28
She's like, you're not going to buy a car with $25.
24:30
And I said, well, I know that,
24:32
but I have to start somewhere.
24:34
Initially it was $25 a month
24:36
because I was paying off my student loans.
24:39
And I had borrowed money to start my, to build my practice,
24:43
to build it out, do the tenant improvement.
24:46
So it started off with $25 a month.
24:48
And then by the end, it was $2,500 per month
24:53
that I was able to put into it.
24:55
And I tell you, I did not buy a brand new car
24:57
because that's a waste of money.
24:59
As soon as you drive it off the lot,
25:01
I bought a used car, a used Cadillac and when I went
25:07
to the place, they said, okay,
25:09
how are you going to finance this?
25:11
And I said, well, I'm just going to write a check.
25:15
And the guy looked at me because I was young still.
25:20
And he's like, are you sure about that?
25:23
And I said, well, how much is it?
25:24
And he told me, and I said, yeah, okay, no problem.
25:26
And I wrote a check at the time.
25:29
Now this was several years ago.
25:30
It was $26,000 or $28,000.
25:35
And I wrote the check for my car.
25:39
And he was still just kind of like scratching his head.
25:43
Like, how did you do that?
25:44
And I said, well, it took me 11 years
25:47
because I had to pay off my student loans first,
25:50
but I was able to do that.
25:53
And what that allowed me was my freedom
25:58
because when a person has debt, who are you a slave to?
26:02
You're a slave to your credit card.
26:04
You're a slave to the bank.
26:05
This is modern day slavery.
26:07
You're a slave to the mortgage company.
26:09
You're a slave to the credit cards.
26:10
It used to be a slave.
26:12
How did you phrase it the other day?
26:16
So years ago, slaves would work all day, every day.
26:21
And no matter what country, not just America,
26:23
but any and no matter what country it is.
26:26
And there's slavery, by the way, today in different countries.
26:29
And so a slave would work all day, every day,
26:32
but he would get food, clothing, shelter.
26:36
Today, we don't have slavery,
26:39
but we work all day, almost every day,
26:42
and we take our money and we buy food, shelter, clothing,
26:48
mortgages, car payments, credit card debt, et cetera,
26:52
et cetera, et cetera.
26:53
We still have slavery.
26:56
In Proverbs 22.7, it says,
27:00
the rich fool over the poor
27:03
and the borrower is slave to the lender.
27:06
This is in the Bible.
27:08
So when you look at this,
27:10
this has been going on for millennia.
27:14
And the truth is, once you have your passive income,
27:19
once you become debt-free, like in my case...
27:23
Once you have your freedom from debt first,
27:27
then you can build your wealth.
27:28
As I shared with my wife in February of 2018,
27:33
turn the lights out.
27:34
We have enough money, we have enough income.
27:38
I don't have the energy to do this.
27:40
And I had the freedom to be able to turn the lights off
27:45
on an almost 40-year-old business
27:47
with no ramifications, no repercussions.
27:51
To me, this is total freedom.
27:54
When you have freedom to choose
27:56
how you want to live your life
27:58
and where you want to be,
27:59
and you don't have to worry about paying a loan...
28:07
Why are we doing this?
28:10
Why is credit card debt so high?
28:12
Why is savings so little today?
28:16
Credit card debt right now is $1.3 trillion,
28:19
highest it's ever been.
28:20
The whole thing is so serious
28:22
that the government right now
28:25
is trying to put a cap on credit card interest
28:28
at 10% for the next 12 months.
28:30
I don't have a feeling on that one way or the other.
28:32
I haven't studied it.
28:34
What I do know is that can change a lot of people's lives
28:38
really quickly if they're smart about it.
28:41
To answer your question,
28:42
the reason why that's happening
28:44
is because credit is so easy to get these days.
28:49
There's a whole lot of advertising about,
28:53
oh, do this trip and do that and buy this.
28:56
And it's only four payments to buy this bouquet of flowers
29:00
for your girlfriend.
29:02
Why would you do that on payments?
29:06
Whenever money transfers from one location to another,
29:11
And so you lose your buying power over the fees, right?
29:16
Merchants pay 3.5 to 6% credit card,
29:20
merchant processing fees for every transaction.
29:23
It's like everybody gets their bite of your money.
29:26
I mean, just that in itself takes your $100 down to $95.
29:30
Go on Amazon, look at everything that you wanna buy,
29:33
and it says how many payments it will be
29:36
and how much the monthly pay.
29:37
We are being programmed and conditioned.
29:40
You get out of college.
29:42
Number one, you have student loans.
29:44
They give you credit cards.
29:46
They tell you you have to buy a new car
29:48
because you can get rid of your old car.
29:50
You can get a big man's car now
29:52
because you've graduated college, right?
29:55
You're still only making 25 or 30 grand a year,
29:59
And the truth is you are conditioned
30:01
because America is a consumer-driven society.
30:05
Literally what we teach, what we say
30:07
is complete opposite of what most people say.
30:12
And Karm, here's the thing.
30:14
We are genetically designed not to save.
30:19
Genetically, it's in our system.
30:22
If you think about it, back in the caveman
30:24
and cavewoman days, when we were walking
30:27
across the plains or the prairie or whatever,
30:30
and we came across an apple tree, what did we do?
30:34
We picked up some apples or we climbed the tree,
30:36
got some apples, we ate some apples
30:37
until our belly was full, and we might've put one
30:40
or two in our hand and we moseyed on down the road.
30:43
We didn't have a wagon, we didn't have Samsonite,
30:47
we didn't have a car or refrigerator.
30:49
We couldn't save that harvest of apples, could we?
30:53
So we just kept going until we found the next thing.
30:55
We gorged what we could eat and then we kept moving.
30:59
And so genetically, there's a methodology
31:01
that we employ to help our people to save money.
31:06
We have a client who goes, I don't have any debt.
31:09
Well, he sat down with him.
31:10
He had $1.8 million in debt
31:13
that we could pull up within 30 minutes.
31:19
Well, fast forward 15 months later,
31:23
he's got $180,000 in the bank.
31:25
He's doing the method that we teach.
31:28
His 1.8 million has been knocked down to 1.2.
31:33
So he is banking money, he's cutting out his debt,
31:36
he's done an amazing job.
31:38
And oh, by the way, he's lost 65 pounds.
31:41
I mean, it's just amazing.
31:43
When you start having a plan that works.
31:47
I love that you hit me so hard
31:49
when you said we're genetically wired not to save.
31:53
My thought on that was that must mean
31:57
we're genetically wired to spend.
32:00
And when I said that to myself, I said,
32:03
oh my God, the feeling of buying something.
32:06
The feeling of, I've always wanted that.
32:09
Social media, TV ads, keeping up with the Joneses.
32:13
Oh my God, I'm bored, let's change that.
32:17
And boom, you're spending and you're spending
32:18
and you're swiping and you're swiping
32:20
and you're paying minimums.
32:22
The dopamine hits are off rails.
32:25
And it's also people are eating it.
32:28
I say it like that because it's like,
32:31
oh, I don't feel like cooking tonight.
32:33
Come on, let's go out.
32:35
Come on, let's just put it on the credit card.
32:37
So when Jerry said live below your means,
32:41
I want to give you an example
32:42
of how we lived below our means
32:45
because Jerry had huge debt
32:48
when he bought this first shopping center.
32:50
Just for your listeners.
32:52
At one point I was 5 million upside down.
32:55
5 million upside down.
32:57
I was spending $45,000 each and every month
33:00
for principle and interest only.
33:03
On top of that, property taxes, utilities, insurance,
33:07
payroll, and all the stuff that goes with the business.
33:10
You've told some great stories on the podcast
33:12
in these dozen that you've been on
33:13
and we've heard some of the behind the scenes.
33:16
Oh my God, moments, yes.
33:18
Just to be clear, upside down
33:20
does not mean that he was in that much debt.
33:22
It was if he sold everything that he owned,
33:25
he would still owe that much money.
33:27
That's what upside down means.
33:28
Okay, so I was just starting in my practice
33:31
and he had just purchased the shopping center.
33:34
I had just gotten divorced.
33:36
A big date night for us was that we would go to a
33:42
DACA Bueno, get a big ol' burrito each at the time.
33:46
$2.89 each, I was a big spender.
33:50
So we'd leave work, we'd have our burrito,
33:54
shower, get dressed up, and we would go to
33:57
one of the local steak houses where there was a piano player.
34:02
Sometimes he would sing or whatever.
34:04
So we had our entertainment, we would share a dessert.
34:09
And share a cup of coffee, like the whole night was 20 bucks.
34:13
Yes, and we did this like only every other week.
34:17
Yeah, like twice a month, that was our big night out,
34:19
it was our date night twice a month.
34:21
Our agreement was if anything went on the credit card,
34:26
that credit card got paid off every month,
34:28
that we were not paying any interest.
34:31
We were already paying interest to the banks.
34:33
Our agreement was whatever we put on the credit card
34:36
had to be paid off that month.
34:39
And so we really learned financial self-discipline.
34:42
And I've heard Jerry say many, many times
34:46
that if you owe money, you don't have the right
34:52
to go out to dinner.
34:54
And put it on a credit card.
34:55
And put it on a credit card.
34:57
I have to tell you, it's not a story,
35:00
but my discipline, my whole life was that the credit card
35:03
was just a 30 day open charge account for me.
35:07
I've paid my credit card bill my whole life, entire life,
35:14
And with that in mind as my discipline,
35:17
I had to know what I could or couldn't spend.
35:20
And that's the problem with a credit line.
35:23
It's great to have a credit line,
35:25
but you cannot spend beyond what you could afford
35:31
And I guess it bothers the hell out of me
35:34
that our society has not taught this, Jerry.
35:38
Being frugal, we have not taught savings.
35:40
We're spend thrifts.
35:42
Yes, when no one teaches money, we teach money.
35:45
And business builders, that's the first thing
35:47
we get into is we want you to know money.
35:50
If you wanna try something interesting,
35:53
regardless of your feelings of the Boy Scouts of America,
35:56
I was a scout master twice.
35:58
And my merit badge specialty was personal management.
36:02
And just go online, order a personal merit badge handbook
36:07
and do the exercise.
36:09
I mean, at the time it teaches the kids about money.
36:13
You have to build a budget.
36:15
You have to know what it costs,
36:16
put groceries in the house,
36:17
what the utility bills are, et cetera, et cetera.
36:20
And it teaches the very basics of having a budget.
36:25
You know, here's the thing.
36:27
We talk about credit cards.
36:29
And credit cards are not bad.
36:30
I mean, I have a few of them.
36:33
Those are my credit cards.
36:35
And they're each one is for a different company.
36:37
And a different purpose.
36:39
We've referred to it as my brick, right?
36:42
But the truth is my credit cards are used for business.
36:46
And everyone gets paid off every single month.
36:50
To me, it's the essence of freedom.
36:54
If you want to go to work, I mean, imagine for your viewers,
36:58
you're having a bad day at work,
37:00
your boss is chewing on your tail,
37:02
you have no mortgage, you have no debt, no car payments.
37:06
And you look at him and go, hey, you know what?
37:08
I'm going home today.
37:10
I'm having a bad day, I'm going home.
37:12
And it will not change your life a bit.
37:15
And if he says, hey, you know what?
37:16
If you go home, you're fired.
37:19
Okay, I have money in the bank.
37:22
I have this thing called freedom.
37:25
And I'm gonna go someplace
37:26
where I'm appreciated and respected and honored.
37:30
Okay, let's talk about an individual, Jerry.
37:33
Maybe let's get away from the shop owner mentality.
37:36
But for example, a specialist or a technician
37:38
who works in the shop who is saddled with debt.
37:42
And they don't have this ability to say,
37:44
hey, I'm not coming back, I have this.
37:46
How do we start climbing ourselves up
37:48
and out of getting ourselves to financial freedom?
37:51
I would imagine the first thing that you would say
37:54
is you need to stop spending on irrelevant items.
37:58
I mean, there's a core, and then paying off cards.
38:01
Can you give us two or three disciplines
38:04
that we can take away?
38:06
Again, the first part of the formula,
38:08
live below your means.
38:10
I have a client, he has a $1.4 million house.
38:14
And I said, it's just you and your wife.
38:16
I mean, help me to understand why, what's the purpose?
38:21
He said, well, I bought it and I like the house,
38:24
et cetera, et cetera.
38:25
I said, yeah, but what's your monthly house payment?
38:28
The monthly house payment is $6,500.
38:31
To me, that's crazy, but I don't know what the market is today,
38:35
but it's still, it's a $1.4 million house.
38:38
I said, how much equity do you have?
38:40
So he told me, and he's putting his house
38:42
on the market at the end of January,
38:44
so he can take that cash, get rid of the rest of his bills,
38:48
and live below his means.
38:50
Because right now, he's living on credit cards.
38:54
Every month, he's putting $3,000 a month
38:56
on credit cards to support his lifestyle
38:59
that he cannot afford.
39:02
So the point is, live below your means.
39:05
Downsized if you need to.
39:07
Give me two years to downsize,
39:10
and you can buy anything you want.
39:12
We have a technician who,
39:14
something happened with his wife, I don't know what,
39:16
but she was not able to work for a while.
39:18
What they did was, they got rid of one of their cars,
39:21
so they didn't have that car payment.
39:24
And they downsized their home.
39:26
And they started really cooking at home
39:29
instead of going out to eat,
39:31
because he was going to go bankrupt.
39:33
There was starting to be some repossession notices.
39:37
And so he's like, he came to Jerry and said,
39:39
And Jerry said, okay, well, let's put a plan together.
39:41
It's interesting because they both needed to lose weight.
39:45
Anyway, they were eating out almost every meal
39:48
and putting it on credit cards.
39:50
And then so they are both losing weight.
39:53
They're both feeling really good about themselves.
39:55
She's now working again.
39:57
He's one of our top producers now in the shop.
40:01
It's like his whole mentality,
40:03
his whole sense of self-worth has increased
40:07
because he sees now that he has a way out.
40:11
And is there sacrifice?
40:14
And we have a saying, it's, I'm willing to do today,
40:18
but other people won't.
40:19
So tomorrow I can do what other people can't.
40:22
That's the place to get started is like Jerry said,
40:25
live below your means.
40:27
We visited with him last night and he says,
40:29
so what's going on with you?
40:31
Cause I can't tell you how much I love coming to work now.
40:33
He goes, I look forward, I get here early, I stay late,
40:37
I'm like the first guy in, I'm the last guy out
40:39
and I wouldn't change it a bit.
40:41
I can't imagine the relief of stress knowing
40:45
you have a plan, knowing you're getting out of debt,
40:48
knowing that you're not spending $50 a day
40:51
going out to dinner or 60 or 70,
40:54
when you get to a weak moment and you buy the,
40:57
shut up Rion for two.
40:59
And I think stress is the biggest killer that we have
41:03
because you cannot figure out how to solve your problems.
41:06
So you stay in that stress ball.
41:08
Yes. And you know what?
41:10
That's so perfect that you bring that up
41:11
because when he came to work for us,
41:14
we couldn't get more than 30 hours a week out of him.
41:17
And we're like, what is going on with this guy?
41:20
He has the knowledge.
41:21
He has the ASC certifications.
41:24
He's physically able.
41:28
And then we helped him to get his debt under control
41:33
and knocking it out.
41:35
Last week he did 50 hours, 51 point something.
41:41
So his production doubled, almost doubled.
41:43
That was such a burden on him
41:45
that it prevented him from producing.
41:48
Einstein said, you cannot cure a problem
41:51
with the same mind that created the problem.
41:55
Either you change your mind
41:56
or you get someone else in there that can help you
41:58
to see what you're not seeing.
42:01
You get so, we get so in the weeds on our own stuff
42:05
that sometimes just a quick conversation with somebody
42:10
As the leader of your business
42:13
or someone listening who may know somebody
42:17
who is a good leader, it takes some hotspot to ask for help.
42:24
Yeah, you have to leave your ego at the door, unfortunately.
42:27
And there's some shame.
42:29
There's some embarrassment.
42:30
There's some emotions that we don't want to feel.
42:34
And yet at the same time, it makes such a difference.
42:38
One of my nephews called me just last night
42:42
and he said, anti-Laura.
42:44
And I was like, okay, you never call me.
42:47
So something bad must have happened.
42:49
I'm thinking, gosh, did my brother die?
42:51
Is there something?
42:52
Cause he had just had surgery recently.
42:53
I was like freaking out.
42:56
He said, well, I do have some bad news
42:59
and I'm running out of money to finish college.
43:03
I'm like, oh, is that all it is?
43:08
That's really good.
43:10
From her perspective, it was nothing.
43:15
Karen, we have this saying is
43:16
if you have enough money to fix a problem,
43:18
you don't have a problem.
43:21
Oh my God, that's so good.
43:23
And so I asked him, okay, well, how much do you need?
43:26
And he told me and I said, okay.
43:29
So there's some hoops that you're gonna have to jump through.
43:32
And because you called me, us, Jerry and I,
43:36
you're also going to get a financial education.
43:39
Are you willing to do that?
43:42
And he's 21, so he knows it all.
43:46
I don't know if he's gonna jump through the hoops,
43:50
but I can imagine what it took him to call me.
43:54
And sometimes it takes, you know,
43:57
just you just gotta suck it up and ask for help.
43:59
You gotta suck it up and say, hey, you know what?
44:02
It takes some stones to do that, doesn't it?
44:06
I respect him more for that.
44:09
Has he ever done this before?
44:11
Okay, then I'm good with that in my mind
44:13
because I need help.
44:16
And he did that to you.
44:18
And we are not saying that enough in our society
44:22
and our families and our work zones,
44:24
employees, employers, employers need to say I need help.
44:29
Employees need to say I need help,
44:30
but that employer has to be willing
44:32
to know how to help that person.
44:34
So they have to climb up and out themselves.
44:36
They've got to find some financial freedom.
44:38
And I guess the minute you do it as an entrepreneur,
44:41
you are willing to go out and share it with your people
44:47
So this is why we work with business owners
44:50
because we have the experience of once we train
44:54
the business owner, they take it back to their family.
44:58
They take it back to their employees.
44:59
They take it back to their company.
45:01
It's like the ripple effect.
45:02
When you throw a rock in the lake,
45:04
it's the ripple effect of how it just circles out.
45:08
And it's amazing because I hear some of the employees
45:13
of our coaching clients echoing our words.
45:17
And it's the coolest thing.
45:19
I came across a really interesting quote.
45:21
I just want to share with you about this whole wealth
45:23
versus financial freedom.
45:26
And part of the discussion was how society rewards
45:29
visible wealth and not invisible freedom.
45:36
I got a beautiful house.
45:37
I got a boat up at the lake house, blah, blah, blah.
45:40
And you're in debt up to your nose.
45:50
Poor is even louder than rich.
45:54
People that are trying to look rich.
45:58
Since we've been on this path,
46:00
since Laura and I have been on this path,
46:02
we have become very familiar with many of the gurus,
46:08
the so-called gurus out there.
46:11
The online coaches say, hey, buy my course and you'll get rich.
46:15
Well, I was at one's house as he was filming his infomercial
46:23
and his fancy car got towed off.
46:27
And then when we found out that the house,
46:29
he didn't own it, he was leasing it.
46:31
So he had all these followers paying him a smack gob of money.
46:38
And I said, well, what have you actually really built
46:43
Well, I mean, where's your house?
46:45
Show me your bank account.
46:47
Show me your savings.
46:48
Show me real wealth.
46:51
And the guy kind of turned white and he goes like,
46:53
yeah, I don't have money.
46:55
We had a client, one of the original internet gurus,
46:59
one of the original internet,
47:01
he did multi-million dollar launches over the weekends.
47:04
And he was one of our coaching clients.
47:07
We were having our very first call with him.
47:09
We're on a Zoom call and he's telling us how great he is
47:13
and all the great things he's done, et cetera, et cetera.
47:16
And Karm, his wife, literally grabbed hold of the camera
47:19
for the Zoom call and she said, let's cut the bullshit.
47:23
If it wasn't for food banks, my family would be starving.
47:27
My jaw hit the floor.
47:29
Laura's jaw hit the floor.
47:30
I looked at Jerry and I'm like, well, wait a minute.
47:32
He just said that he was doing all this millions of dollars.
47:37
So stop the lying and stop the insanity
47:40
and stop hiding behind a facade that is weaker than everything.
47:45
It's his imagination, man.
47:47
I mean, he pissed away all the money.
47:49
So part of my wrap up here is the words
47:53
that I wrote down, financial freedom is being humble.
47:56
I wrote that down and I think it goes back
47:59
to the thing you said just a few minutes ago about ego, Jerry.
48:03
That's something that I think we fight with a lot
48:07
in the world of social media being an influencer
48:10
or an influencer in your, is a little bit of a realm,
48:13
even if it's in a tight little group of 20, 30, 40,
48:16
50,000 followers, you have to be top dog.
48:19
You have to show everything that you preach to that exists.
48:23
Financial freedom is just being humble.
48:26
Just go about your life.
48:27
Just get on with it.
48:28
There's a level of happiness and inner peace, I guess,
48:32
to know that everything's paid off, but you know,
48:35
I don't have a mortgage payment, Jerry.
48:37
It was the greatest day in the world when that happened.
48:39
It was like, oh, yes.
48:45
You got out of those chains.
48:47
I had a contractor come to my house, Carm.
48:50
He's looking at my house.
48:51
Now don't get me wrong.
48:52
We have a nice house.
48:53
It's 3,000 square feet.
48:55
It's on a third of an acre.
48:56
It's got a big 25,000 gallon gunlight swimming pool
48:59
It's a very nice, comfortable house.
49:03
And he walks in, he looked at me, looked around,
49:06
and he goes, why do you live in this house?
49:09
Well, where else would I live?
49:12
He says, why don't you get a nicer house?
49:14
I said, it's just my wife and I.
49:16
Who am I trying to impress?
49:19
I put my pants on the same place,
49:20
whether it's this house or a $5 million house.
49:24
Our friends come to our house
49:25
because they want to see us, not our house.
49:29
You guys are just nailing it.
49:31
I mean, if that's not the case,
49:32
you're hanging out with the wrong people.
49:34
Sometimes people spend money
49:36
because there's a void inside themselves.
49:39
And that is something that needs healing.
49:42
When people need that instant gratification,
49:45
there's something going on inside of them.
49:48
And it's, I'm not good enough.
49:50
I'm not worthy enough.
49:53
Nobody loves me or nobody cares about me
49:55
or I don't care about me.
49:57
There's a self-destructive behavior
50:01
that causes people to spend
50:04
because they get that instant gratification.
50:07
People feel good about spending.
50:08
Yeah, but the true confidence
50:10
comes from when we heal that
50:13
and we have a plan for freedom.
50:16
That is what we help people with.
50:19
That's what at our Money Freedom Legacy event coming up.
50:23
Oh, in March, yeah.
50:24
We help people, not just with money,
50:26
not just with freedom and investing and legacy.
50:30
It's who are you and what are you struggling with?
50:34
What's inside you that needs to be healed?
50:37
Whether it's abuse, physical, sexual,
50:41
mental, emotional abuse,
50:42
was it being unloved and neglected?
50:49
And when that gets healed, self-confidence healed
50:52
and then money heals, freedom heals,
50:56
and you get to have the life of your dreams.
50:58
I'm sorry, that was such a perfect ending.
51:01
I want to be sorry.
51:02
This is just perfect.
51:04
I want to say a bunch of things, but I can't
51:06
because you just wrapped it up so perfectly.
51:09
And Carm, the truth is,
51:11
all of us are somewhat broken.
51:14
I got my healing, I'm still working,
51:17
but over the last six years, I've dropped 90 pounds.
51:20
I've increased my mobility.
51:23
I went from having the orthopedics
51:25
that you need to have your knees replaced.
51:27
Well, I'm walking several miles a day now,
51:30
never had surgery, never had any of that stuff.
51:33
I healed and this is something that we've heard,
51:37
hurt people, hurt people.
51:40
Well, we add to it that healed people, heal people.
51:44
And this is part of your healing.
51:46
Let's heal your money.
51:48
Let's heal what's hurting you inside.
51:50
Let's find that void and fill it with something beneficial.
51:53
I would love to say that I was an individual
51:56
sitting here in debt and you taught me a lot,
51:58
but what I heard from you is the confirmation
52:02
of how I've been living my life for all these years.
52:05
And thank you so much for that.
52:07
I can't tell you to always get someone to land it
52:11
and say, hey, you don't have to go out to dinner every night
52:14
and you don't have to go spend money to feel good.
52:17
So I think hopefully that gets down to our children
52:20
and the people around us
52:21
and especially the people who listen to this episode
52:24
and be it you're a worker inside of a business
52:26
and you're struggling with that
52:28
and or maybe you even see an owner who's struggling
52:30
because you can tell when a business isn't making money
52:34
and they need to live.
52:35
So probably share this episode with some people
52:38
that you know, I mean, if you're on our app,
52:41
it's so easy to share this and save this
52:43
and listen to it over and over again.
52:45
So Jerry, Kazia, Dr. Laura Ashwag,
52:48
thank you so much for being here, build better.
52:54
We love the community.
52:55
We love the industry.
52:57
You know, we're just trying to help people heal.
53:01
Thanks for being on board to listen and learn
53:03
from the Premier Automotive Repair Business Podcast,
53:06
Remarkable Results Radio.
53:07
Get your episodic education on the ARPN listening app
53:11
at AutomotiveRepairPodcastNetwork.com.
53:14
Also enjoy the podcast
53:15
on our Carm Capriato YouTube channel.
53:18
Carm is all for advancing
53:19
the professional automotive service industry.