{"version":"1.0.0","episode":{"title":"Manager BLOCKED My Deal and REFUSED To Negotiate!","url":"http://getcarcurious.com/episodes/manager-blocked-my-deal-and-refused-to-negotiate","audioUrl":"https://traffic.megaphone.fm/APO4414906430.mp3","description":"In this video I am hunting down a 2026 Nissan Murano for my client in Texas. They want a specific color, they want to stay local, and they want a clean easy transaction. What I ran into was dealership after dealership either blocking me from the manager, refusing to negotiate, or charging markups on a brand that is publicly struggling to move cars.\n"},"annotations":[{"startTime":168.7,"endTime":180.8,"type":"term","title":"stock number","url":"/glossary/stock-number","quote":"There's a stock number here.\n[170.7s] What makes the most sense for you?\n[173.4s] Give me over the stock then, please.\n[174.9s] Stock number, T is in Tom, C is in Cat, 118, 518.","canonicalId":"term:stock-number","priority":0.25,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A stock number is the dealer’s internal identifier for a specific vehicle in their inventory. It helps sales staff quickly pull up the exact car’s details (like availability and options) without confusion between similar listings.","simplifiedExplanation":"A stock number is like an inventory ID the dealership uses for a specific car. It helps them find the exact vehicle you’re asking about."}},{"startTime":185.4,"endTime":189.7,"type":"term","title":"deep ocean blue pearl","url":"/glossary/deep-ocean-blue-pearl","quote":"A Nissan Murano in the deep ocean blue pearl.\n[189.7s] That was a new one, correct?","canonicalId":"term:deep-ocean-blue-pearl","priority":0.2,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Deep ocean blue pearl” is a paint color description used by manufacturers/dealers. “Pearl” indicates a multi-layer finish that can show different shades depending on lighting and viewing angle.","simplifiedExplanation":"That phrase is the car’s paint color name. “Pearl” usually means the paint has a special layered effect that can look different in different light."}},{"startTime":421.8,"endTime":438.6,"type":"car","title":"Nissan Murano","url":"/cars/nissan/murano","image":"https://upload.wikimedia.org/wikipedia/commons/8/84/NISSAN_MURANO_HYBRID_Z52_China.jpg","quote":"What is that car, actually? It is a Nissan Murano. I do see that one coming up now.","canonicalId":"car:nissan:murano","priority":0.55,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Nissan Murano is a midsize crossover SUV known for its comfortable ride and family-friendly packaging. In this call, the dealer is using a stock number to identify a specific Murano in their inventory.","simplifiedExplanation":"The Nissan Murano is a midsize SUV. Here, they’re talking about a specific Murano they have listed in their inventory.","imageAttribution":"Dinkun Chen (CC BY-SA 4.0)"}},{"startTime":448.0,"endTime":457.58,"type":"term","title":"incentives and rebates and specials","url":"/glossary/incentives-and-rebates-and-specials","quote":"while I'm checking on what we have for incentives and rebates and specials on it, I want to say this is platinum trim level.","canonicalId":"term:incentives-and-rebates-and-specials","priority":0.4,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Incentives, rebates, and specials are manufacturer- or dealer-funded price reductions offered to encourage purchases. They can change the effective selling price even when the advertised price or vehicle MSRP stays the same.","simplifiedExplanation":"These are discounts the dealer or manufacturer may offer to lower the price. They can make the final deal cheaper than the sticker price."}},{"startTime":453.8,"endTime":455.9,"type":"term","title":"platinum trim level","url":"/glossary/platinum-trim-level","quote":"I want to say this is platinum trim level. This is a platinum trim, you got it.","canonicalId":"term:platinum-trim-level","priority":0.35,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A trim level is a specific equipment package for a model—different trims typically include different features, comfort tech, and sometimes powertrain details. “Platinum” usually indicates a higher, more fully equipped version than the base trim.","simplifiedExplanation":"Trim level means the car’s version and feature package. “Platinum” generally means it’s a higher-end, more optioned version."}},{"startTime":606.7,"endTime":609.9,"type":"term","title":"tax title and lifetime","quote":"at 53.1, plus some tax title and lifetime. You guys have any of those dealer add-ons fees, dock fees, any of that craziness?","canonicalId":"term:tax-title-and-lifetime","priority":0.25,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Tax, title, and lifetime” refers to common deal-cost line items that get added to the out-the-door price. Title is the paperwork/fee to register the vehicle, taxes are government charges, and “lifetime” likely refers to a long-term coverage add-on or plan included in the quote."}},{"startTime":609.9,"endTime":613.6,"type":"term","title":"dealer add-ons fees","url":"/glossary/dealer-add-ons-fees","quote":"You guys have any of those dealer add-ons fees, dock fees, any of that craziness?","canonicalId":"term:dealer-add-ons-fees","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Dealer add-ons fees are extra charges added to a car deal that aren’t part of the vehicle’s base price. They can include things like protection packages, appearance items, or administrative items, and they often get added after the initial quote.","simplifiedExplanation":"These are extra charges the dealership adds on top of the car price. They can be things you didn’t expect, so it’s worth asking what they are and whether you can remove them."}},{"startTime":616.0,"endTime":621.5,"type":"term","title":"Navar protection package","url":"/glossary/navar-protection-package","quote":"Well, you know, we all get a pair of taxes, and then we do have our Navar protection package, which is what everybody wants on their cars.","canonicalId":"term:navar-protection-package","priority":0.6,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A protection package is a bundled set of add-on items the dealer sells as a single line item. In this case, the Navar protection package is described as including floor mats, paint/edge protection, and other protective accessories.","simplifiedExplanation":"A “protection package” is a bundle of extras the dealer adds to your car deal. Here, they’re describing it as items meant to protect the interior and the paint from everyday wear."}},{"startTime":623.1,"endTime":627.5,"type":"part","title":"all-weather floor mats","url":"/glossary/all-weather-floor-mats","quote":"So our protection package is gonna have the Nissan laser cut all-weather floor mats.","canonicalId":"part:all-weather-floor-mats","priority":0.35,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"All-weather floor mats are rubber or heavy-duty mats designed to handle rain, snow, and mud. They help protect the car’s carpet from moisture and debris, and they’re often included in dealer protection packages.","simplifiedExplanation":"These are tougher mats for the floor that are meant to handle wet or dirty weather. They help keep the carpet underneath from getting ruined."}},{"startTime":627.5,"endTime":631.5,"type":"part","title":"door edge guards","url":"/glossary/door-edge-guards","quote":"It’s gonna have the start technology, which is your door edge guards and cup guard.","canonicalId":"part:door-edge-guards","priority":0.5,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Door edge guards are protective pieces installed along the edge of the door to reduce paint damage from impacts. They’re meant to prevent scratches when you open the door and it brushes against something.","simplifiedExplanation":"These are small protective strips on the door edge. They’re there to help stop scratches when the door hits a wall, parking spot, or other objects."}},{"startTime":627.5,"endTime":631.5,"type":"part","title":"cup guard","quote":"It’s gonna have the start technology, which is your door edge guards and cup guard.","canonicalId":"part:cup-guard","priority":0.35,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Cup guard refers to a protective accessory intended to shield a specific area from scuffs or scratches—here, described as part of the “start technology” package. The speaker connects it to protecting surfaces around where items (like cups or bags) might hit.","simplifiedExplanation":"A “cup guard” is an extra protective piece meant to prevent scuffs in a spot that gets hit by items. It’s basically a shield to help keep the paint looking better."}},{"startTime":643.7,"endTime":646.7,"type":"part","title":"brake plus","quote":"We have our brake plus on it, which is a great feature. Oh, okay, you guys can do it for a while.","canonicalId":"part:brake-plus","priority":0.45,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Brake plus” is presented as another add-on feature inside the dealer’s protection package. While the transcript doesn’t explain the exact function, it’s clearly marketed as a specific branded protection item related to the car’s braking area or brake-related protection.","simplifiedExplanation":"“Brake plus” sounds like another dealer-added protection item. The details aren’t fully explained here, but it’s being sold as a helpful extra feature."}},{"startTime":659.3,"endTime":675.6,"type":"concept","title":"bonus cash tied to financing terms","url":"/glossary/bonus-cash-tied-to-financing-terms","quote":"So what is a 72, 75 month APR bonus cash that's on your website, it's two grand. that's on your website, it's two grand. So if I get the 0%, do I get two grand as well? No, so on the 72, 75 for the well-qualified customers, you would get special rate financing plus that 2,000.","canonicalId":"concept:bonus-cash-tied-to-financing-terms","priority":0.6,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The segment discusses incentives where “bonus cash” is only available when you qualify for a specific financing structure (like a 72–75 month term and a well-qualified credit tier). That means the cash incentive may not stack the same way if you choose a different offer such as 0% financing.","simplifiedExplanation":"Sometimes the dealer offers extra money only if you finance the car in a certain way. If you pick a different financing deal, you might not get the same bonus cash."}},{"startTime":659.3,"endTime":664.7,"type":"term","title":"APR","url":"/glossary/apr","quote":"So what is a 72, 75 month APR bonus cash that's on your website, it's two grand. $17.95 floor mats, I get the blinking lights,","canonicalId":"term:apr","priority":0.55,"confidence":0.92,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"APR (annual percentage rate) is the yearly interest rate used to calculate the cost of financing a car loan. When a dealer advertises an “APR bonus” or “special rate,” it’s describing how much interest you’ll pay over the loan term.","simplifiedExplanation":"APR is the interest rate on the car loan, expressed as a yearly number. A lower APR usually means you pay less money overall."}},{"startTime":827.5,"endTime":831.0,"type":"term","title":"value protection pack","url":"/glossary/value-protection-pack","quote":"I was looking at your guys' pricing here, so I see you guys are doing a discount, and there's this value protection pack and a doxie.","canonicalId":"term:value-protection-pack","priority":0.55,"confidence":0.72,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “value protection pack” is a dealership bundle meant to protect the car’s value and/or justify the purchase price. It’s typically made up of add-ons like protection plans, coatings, and service items, and it can be presented as required even when it’s really optional or negotiable.","simplifiedExplanation":"A “value protection pack” is a bundle of extras the dealer adds to the deal. It’s often things like protection plans and service coverage, and dealers may try to make it sound required."}},{"startTime":837.8,"endTime":840.5,"type":"term","title":"GPS device","url":"/glossary/gps-device","quote":"It has three years of the Apex, the GPS device, and the ceramic coating for the outside and the inside,","canonicalId":"term:gps-device","priority":0.45,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A GPS device in a dealership “protection” or “value” bundle is usually a tracking/telematics unit. These systems can be used for location tracking, vehicle recovery, or app-based features, and they may require a subscription depending on the provider."}},{"startTime":839.0,"endTime":842.6,"type":"term","title":"ceramic coating","url":"/glossary/ceramic-coating","quote":"It has three years of the Apex, the GPS device, and the ceramic coating for the outside and the inside,","canonicalId":"term:ceramic-coating","priority":0.6,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Ceramic coating is a liquid polymer/ceramic-like protective layer applied to a car’s paint. It’s marketed to improve stain resistance and make the car easier to clean, but the real-world durability depends heavily on prep quality and the specific product.","simplifiedExplanation":"Ceramic coating is a protective layer put on the car’s paint. It’s supposed to help the paint resist dirt and stains and be easier to wash, but how well it works depends on how it’s applied."}},{"startTime":842.6,"endTime":844.7,"type":"term","title":"tire irritations","quote":"and three years of tire irritations and oil changes at any Nissan dealership.","canonicalId":"term:tire-irritations","priority":0.4,"confidence":0.45,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Tire irritations” appears to be a mis-transcription of a tire-related service term (likely tire-related maintenance or coverage). In dealership bundles, these items commonly refer to things like tire rotations, balancing, or replacement/repair coverage for a set period.","simplifiedExplanation":"That phrase sounds like a transcription error, but it’s clearly talking about tire-related coverage. Dealership bundles often include things like tire maintenance or repair for a few years."}},{"startTime":848.4,"endTime":852.0,"type":"concept","title":"mandatory add-ons / bundled dealership extras","url":"/glossary/mandatory-add-ons-bundled-dealership-extras","quote":"Wow, okay. That's already on the car? Yes, it's already bought for the vehicle and everything, and added. Okay, so that's something that's mandatory.","canonicalId":"concept:mandatory-add-ons-bundled-dealership-extras","priority":0.5,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The speaker is describing dealership add-ons being treated as mandatory—meaning they’re bundled into the deal price rather than clearly optional. This matters because it changes the negotiation: you may need to ask whether each item can be removed, and whether the discount still applies without the bundle.","simplifiedExplanation":"They’re talking about dealer add-ons that the dealer is acting like you can’t remove. That’s important because it can raise the price, and you should ask what’s truly required versus optional."}},{"startTime":867.3,"endTime":872.4,"type":"term","title":"add-on package","url":"/glossary/add-on-package","quote":"I didn't realize I'd have to pay a $3,000 add-on package for the oil changes and some paint protection. Understood.","canonicalId":"term:add-on-package","priority":0.55,"confidence":0.86,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"An add-on package is a dealer-added bundle of items or services that gets tacked onto the car’s selling price. In this segment, it includes oil changes and paint protection, which can raise the out-the-door cost even if the base car price sounds negotiable.","simplifiedExplanation":"A dealer add-on package is extra stuff they add to the deal that you pay for on top of the car. Here it sounds like it includes services like oil changes and things like paint protection."}},{"startTime":867.3,"endTime":872.4,"type":"term","title":"oil changes","url":"/glossary/oil-changes","quote":"I didn't realize I'd have to pay a $3,000 add-on package for the oil changes and some paint protection.","canonicalId":"term:oil-changes","priority":0.5,"confidence":0.62,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Oil changes are scheduled engine maintenance, and dealers sometimes bundle them into a paid package. While the service itself is normal, bundling it as part of a dealer add-on can be used to increase profit and reduce how much room you have to negotiate the car’s price.","simplifiedExplanation":"Oil changes are routine maintenance that keeps the engine healthy. Dealers sometimes sell them as part of a bundle, which can make the overall deal more expensive."}},{"startTime":867.3,"endTime":872.4,"type":"term","title":"paint protection","url":"/glossary/paint-protection","quote":"I didn't realize I'd have to pay a $3,000 add-on package for the oil changes and some paint protection.","canonicalId":"term:paint-protection","priority":0.45,"confidence":0.78,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Paint protection is a dealer-sold product or service intended to protect the car’s exterior finish from chips, scratches, and fading. It’s often marketed as a protective coating or film, and it can be bundled into add-on packages that affect the final price.","simplifiedExplanation":"Paint protection is extra coverage the dealer sells to help protect the car’s paint. It’s usually something like a coating or film, and it can add cost to the deal."}},{"startTime":1194.9,"endTime":1199.7,"type":"term","title":"dealer ads","quote":"Every car gets charged $149, I apologize for that, but dealer ads will be $21.99.","canonicalId":"term:dealer-ads","priority":0.35,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Dealer ads” here refers to dealer-added charges that get tacked onto the deal beyond the base vehicle price. These can include marketing or administrative line items that raise the final total even if the sticker price looks close to your target.","simplifiedExplanation":"“Dealer ads” means extra charges the dealer adds on top of the car’s price. They can make the final cost higher than you expect."}},{"startTime":1199.7,"endTime":1206.0,"type":"concept","title":"out-the-door price","url":"/glossary/out-the-door-price","quote":"Okay, I was really trying to be a 48 out the door, that's where my number was trying to be worth, really close to that though. Okay, if I did a 48 out the door, is that something that we can get a deposit on?","canonicalId":"concept:out-the-door-price","priority":0.55,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The out-the-door price is the total amount you pay to take the car home, including the car’s price plus taxes, registration, and dealer fees. It’s the number shoppers should compare across dealers because it reflects the real total cost, not just the advertised price.","simplifiedExplanation":"“Out-the-door” means the final total you’ll pay to drive the car off the lot. It includes the car price plus the extra stuff like taxes and fees."}},{"startTime":1204.1,"endTime":1209.7,"type":"concept","title":"deposit","url":"/glossary/deposit","quote":"Okay, if I did a 48 out the door, is that something that we can get a deposit on? Yeah, yeah, I mean, if you do a 48 out the door, about a boom, about a bang, well, me and my business partner will do this right now.","canonicalId":"concept:deposit","priority":0.25,"confidence":0.6,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A deposit is money you put down to reserve a specific deal or vehicle while the dealer finalizes paperwork or pricing. In negotiations, deposits can be used to lock in terms—or sometimes to move the buyer toward accepting the dealer’s final number.","simplifiedExplanation":"A deposit is a payment you give to hold the deal or the car while things get finalized. It can be part of making the purchase “real.”"}},{"startTime":1336.5,"endTime":1342.9,"type":"term","title":"MSRP","url":"/glossary/msrp","quote":"I'm still waiting on you. Yeah, I'm getting questions on like trim. Like the MSRP is the same MSRP.","canonicalId":"term:msrp","priority":0.45,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"MSRP (Manufacturer’s Suggested Retail Price) is the sticker price a carmaker sets for a specific vehicle configuration. In negotiations, it’s often used as a reference point, but the actual selling price can be higher or lower depending on incentives and dealer pricing.","simplifiedExplanation":"MSRP is the “sticker price” the manufacturer lists for the car. Dealers might sell the car for more or less than that number."}},{"startTime":1439.82,"endTime":1441.1,"type":"term","title":"VIN","url":"/glossary/vin","quote":"You can look up the VIN if you need to. It's a bottom.","canonicalId":"term:vin","priority":0.55,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"VIN stands for Vehicle Identification Number, a unique 17-character code assigned to a specific car. Dealers and buyers use it to look up the exact vehicle’s build details, options, and history so they’re negotiating for the same car—not a similar one.","simplifiedExplanation":"VIN is like a car’s fingerprint number. It helps you confirm you’re talking about the exact same vehicle and see its details."}},{"startTime":1463.5,"endTime":1468.8,"type":"term","title":"match it","quote":"hey, I have the deal. If you guys can do it, I'll buy, if you guys can match it, I'll buy the car from you.","canonicalId":"term:match-it","priority":0.25,"confidence":0.55,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"“Match it” refers to a dealer agreeing to match a competitor’s offer or price. In car buying, it often means the dealer will adjust the out-the-door numbers (price plus fees) to win the sale."}},{"startTime":1945.5,"endTime":1949.8,"type":"term","title":"markup","url":"/glossary/markup","quote":"Again, we are seeing dealerships trying to charge\ntwo to $3,000 to $4,000 a markup.","canonicalId":"term:markup","priority":0.6,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A markup is an added amount over the dealer’s baseline pricing—often above MSRP or another reference price—to increase profit. In car deals, markups can show up as “market adjustment” or “dealer add-ons,” and they directly raise the out-the-door cost.","simplifiedExplanation":"A markup is extra money added on top of the car’s normal price. If a dealer marks up the price by a few thousand dollars, that’s money you’ll pay unless you negotiate it down."}},{"startTime":1949.8,"endTime":1953.5,"type":"company","title":"FTC","url":"/glossary/ftc","quote":"FTC, didn't you put a warning out to all these dealers\nthat you had to advertise this, I guess?\nThat only applies to some and not all, right?","canonicalId":"company:ftc","priority":0.35,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The FTC (Federal Trade Commission) is a U.S. government agency that enforces consumer-protection rules, including advertising and deceptive-pricing practices. The speaker is referencing FTC guidance to question whether dealers must advertise required pricing details.","simplifiedExplanation":"The FTC is a U.S. consumer-protection agency. The speaker is basically asking whether dealers have to advertise certain pricing rules, not just charge extra later."}}],"speakers":[{"id":"s1","name":"Delivrd","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/manager-blocked-my-deal-and-refused-to-negotiate/transcript.vtt","type":"text/vtt"}]}