{"version":"1.1.0","producer":"fm.getcarcurious","layer":"official","episode":{"title":"Most Insane Argument With Dealer Yet…","url":"http://getcarcurious.com/episodes/most-insane-argument-with-dealer-yet","audioUrl":"https://traffic.megaphone.fm/APO1482475577.mp3","description":"In this video a car salesperson comes on my live stream to defend the dealership model and make the case that Delivrd is unnecessary when honest dealers already exist.By the end of the conversation she could not answer the one question that matters most: if the system is fair, why do consumers need someone in their corner just to buy a car?\n"},"annotations":[{"id":480943,"startTime":333.2,"endTime":333.2,"type":"term","title":"used car","url":"/glossary/used-car","quote":"I'm willing to have a conversation on the used car front because we have done used cars","canonicalId":"term:used-car","priority":0.35,"confidence":0.55,"source":"gpt-5.4-nano","data":{"explanation":"A used car is a vehicle that has already been owned and driven before you buy it. In dealership conversations, it often changes how warranties, liability, and service support are handled compared with buying new.","simplifiedExplanation":"A used car is one that someone else already bought and drove. When you buy used, the dealership and the seller may handle support and responsibility differently than with a brand-new car.","sourceStartTime":333.2,"sourceEndTime":333.2}},{"id":480944,"startTime":346.2,"endTime":354.4,"type":"concept","title":"liability aspect","quote":"And it's not I guess get rid of the liability aspect of it because I was focusing more so on used vehicles not necessarily new vehicles\nYeah, yeah, let's give us a little touch like that","canonicalId":"concept:liability-aspect","priority":0.25,"confidence":0.65,"source":"gpt-5.4-nano","data":{"explanation":"The “liability aspect” refers to who is legally responsible if something goes wrong—especially around responsibilities for new vs. used vehicles and what support is promised. The speaker suggests they’re trying to avoid taking on responsibility that belongs to the manufacturer or another party.","simplifiedExplanation":"“Liability” here means responsibility if there’s a problem. The speaker is saying they want to avoid being responsible for issues that should fall under the manufacturer or someone else.","sourceStartTime":346.2,"sourceEndTime":354.4}},{"id":480945,"startTime":375.1,"endTime":379.3,"type":"term","title":"bluetooth","url":"/glossary/bluetooth","quote":"Over time and so just helping them like if they get disconnected with bluetooth\nLike is that a service? Is that a service question then or is that like on the dealership to like take care of that?","canonicalId":"term:bluetooth","priority":0.45,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"Bluetooth in a car usually refers to wireless pairing between your phone and the vehicle for calls, audio streaming, and sometimes contacts/voice features. When it “doesn’t work,” it can become a support issue because it depends on both the car’s infotainment system and your phone’s settings.","simplifiedExplanation":"Bluetooth in a car is how your phone connects wirelessly to the car. If it stops working—like you can’t make calls or play music—it can be a troubleshooting/support question.","sourceStartTime":375.1,"sourceEndTime":379.3}},{"id":480946,"startTime":398.5,"endTime":400.6,"type":"concept","title":"after the sale","url":"/glossary/after-the-sale","quote":"when it comes down to like after the sale fact\nWe are 100% there for people","canonicalId":"concept:after-the-sale","priority":0.4,"confidence":0.7,"source":"gpt-5.4-nano","data":{"explanation":"“After the sale” refers to what happens once the purchase is complete—support, troubleshooting, and ongoing help. In car retail, this can include how quickly issues are handled and whether the customer has a real point of contact beyond the dealership.","sourceStartTime":398.5,"sourceEndTime":400.6}},{"id":480947,"startTime":403.5,"endTime":407.3,"type":"concept","title":"dealership experience","url":"/glossary/dealership-experience","quote":"The whole reason people hire us is to not deal with the dealership experience, right?\nThey don't want to have to deal with it because it is a crapshoot.","canonicalId":"concept:dealership-experience","priority":0.5,"confidence":0.75,"source":"gpt-5.4-nano","data":{"explanation":"The “dealership experience” is the end-to-end process of buying and servicing a car through a dealership—sales interactions, paperwork, scheduling, and follow-up. The speaker frames it as unpredictable (“crapshoot”), implying customer outcomes vary depending on which staff you get.","simplifiedExplanation":"The “dealership experience” is what it’s like to buy and get help from a car dealer. The point here is that it can be hit-or-miss depending on the people you end up dealing with.","sourceStartTime":403.5,"sourceEndTime":407.3}},{"id":480948,"startTime":407.3,"endTime":411.5,"type":"concept","title":"crapshoot","url":"/glossary/crapshoot","quote":"They don't want to have to deal with it because it is a crapshoot. Maybe you get somebody that's good and trustworthy","canonicalId":"concept:crapshoot","priority":0.3,"confidence":0.6,"source":"gpt-5.4-nano","data":{"explanation":"“Crapshoot” is used here to mean a situation where the outcome is unpredictable. Applied to dealerships, it suggests the customer can’t reliably know in advance whether they’ll get a good, trustworthy salesperson or a bad one.","simplifiedExplanation":"“Crapshoot” means you can’t really predict the outcome. In this context, it means you might get a great dealer contact—or a terrible one—and you only find out later.","sourceStartTime":407.3,"sourceEndTime":411.5}},{"id":480949,"startTime":742.0,"endTime":745.5,"type":"term","title":"market price","url":"/glossary/market-price","quote":"But the easiest thing is I want a market price and I want to buy a car in 10 clicks","canonicalId":"term:market-price","priority":0.45,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"“Market price” is the going rate for a specific car based on what similar cars are selling for right now. In negotiations, it’s used as a benchmark so the buyer isn’t paying an arbitrary dealer markup.","simplifiedExplanation":"“Market price” means the typical price that similar cars are selling for at the moment. It’s a way to avoid paying more than you need.","sourceStartTime":742.0,"sourceEndTime":745.5}},{"id":480950,"startTime":742.0,"endTime":745.5,"type":"concept","title":"10 clicks","quote":"But the easiest thing is I want a market price and I want to buy a car in 10 clicks","canonicalId":"concept:10-clicks","priority":0.3,"confidence":0.5,"source":"gpt-5.4-nano","data":{"explanation":"“10 clicks” is a shorthand for a streamlined, low-friction buying flow where the customer can complete the purchase quickly. It’s being used as a contrast to traditional dealer back-and-forth.","simplifiedExplanation":"“10 clicks” means the buying process is designed to be fast and simple, with fewer steps. The speaker is contrasting it with a slower negotiation process.","sourceStartTime":742.0,"sourceEndTime":745.5}},{"id":480951,"startTime":781.5,"endTime":783.8,"type":"term","title":"MSRP","url":"/glossary/msrp","quote":"we're not going above like msrp and\n[783.8s] We do that because we know that there's there's dealerships that do go above msrp because the demand is high","canonicalId":"term:msrp","priority":0.4,"confidence":0.95,"source":"gpt-5.4-nano","data":{"explanation":"MSRP (Manufacturer’s Suggested Retail Price) is the price the automaker recommends dealers sell the car for. When a dealer says they won’t go above MSRP, they’re promising not to add a markup beyond the sticker price.","simplifiedExplanation":"MSRP is the price the carmaker says the car should cost. If a dealer won’t go above MSRP, they’re not charging extra on top of that recommended price.","sourceStartTime":781.5,"sourceEndTime":783.8}},{"id":480952,"startTime":790.0,"endTime":792.7,"type":"concept","title":"demand is high","quote":"And so like I feel like that is fair\n[792.7s] There's there's also people that come in in their old school and they want to negotiate\n[795.9s] And so they want to get a good deal and so I","canonicalId":"concept:demand-is-high","priority":0.55,"confidence":0.55,"source":"gpt-5.4-nano","data":{"explanation":"When “demand is high,” dealers can charge more because buyers are competing for limited inventory. That’s why the speaker connects high demand to dealers going above MSRP.","simplifiedExplanation":"If lots of people want the same car and there aren’t many available, the price can go up. Dealers may charge more when demand is high.","sourceStartTime":790.0,"sourceEndTime":792.7}},{"id":480953,"startTime":792.7,"endTime":799.9,"type":"term","title":"negotiating","url":"/glossary/negotiating","quote":"There's there's also people that come in in their old school and they want to negotiate\n[795.9s] And so they want to get a good deal and so I","canonicalId":"term:negotiating","priority":0.35,"confidence":0.6,"source":"gpt-5.4-nano","data":{"explanation":"In car sales, “negotiating” means the buyer and dealer discuss price and deal terms to reach a lower (or better) outcome than the initial offer. The speaker contrasts this with a more fixed “market price” approach.","simplifiedExplanation":"Negotiating is when you try to talk the dealer into a better price or deal. It’s the back-and-forth part of buying a car.","sourceStartTime":792.7,"sourceEndTime":799.9}},{"id":480954,"startTime":957.6,"endTime":977.7,"type":"term","title":"market value","url":"/glossary/market-value","quote":"[952.8s] Do you get somebody a good deal on a car every time even if they don't ask?\n[955.6s] But you don't guarantee a good deal every time\n[957.6s] I get a great market value deal every time i'll give them what exactly the market value is","canonicalId":"term:market-value","priority":0.55,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"“Market value” is the going price for a specific car based on what similar cars are selling for (often by trim, mileage, and location). In this segment, the host is using it as a benchmark to argue whether a deal is “good” compared with what the market actually pays.","simplifiedExplanation":"Market value is basically what other people are paying for the same kind of car. The point here is whether the dealer’s price matches what the car is really worth in today’s market.","sourceStartTime":957.6,"sourceEndTime":977.7}},{"id":480955,"startTime":965.8,"endTime":969.5,"type":"term","title":"out of state","url":"/glossary/out-of-state","quote":"[965.8s] So i'll look at your dealership. Let's just say you're at msrp. I'll show you somewhere out of state\n[969.5s] That's for grand off msrp. I'm gonna give them all the options and let them decide sometimes","canonicalId":"term:out-of-state","priority":0.45,"confidence":0.75,"source":"gpt-5.4-nano","data":{"explanation":"“Out of state” refers to shopping for a car from a dealer in a different state than the buyer. In negotiations, this can matter because pricing and dealer markups can vary by region, and a buyer may find a better deal elsewhere.","simplifiedExplanation":"“Out of state” means buying from a dealer located in another state. Prices can be different there, so it can be a way to find a better deal.","sourceStartTime":965.8,"sourceEndTime":969.5}},{"id":480956,"startTime":1006.9,"endTime":1018.5,"type":"term","title":"discounts","url":"/glossary/discounts","quote":"[1003.1s] I'm gonna look up right now. Just make sure i'm not wrong grand highlander. Make sure i'm gonna look at all the ones\n[1006.9s] So this is gonna be the discounts that I have done recently\n[1009.3s] $3,255 off for grand off 3521 3500 off 1,000 off 3497 off for grand off 3 grand off 3626 off like","canonicalId":"term:discounts","priority":0.4,"confidence":0.7,"source":"gpt-5.4-nano","data":{"explanation":"“Discounts” here means the amount a dealer reduces from a reference price (like MSRP) for a specific car. The speaker lists recent discount amounts to argue what the real market deal looks like versus claiming MSRP is always the market.","simplifiedExplanation":"Discounts are how much less you pay compared to the sticker price. They’re listing recent examples to show what deals are actually happening.","sourceStartTime":1006.9,"sourceEndTime":1018.5}},{"id":480957,"startTime":1055.0,"endTime":1103.4,"type":"concept","title":"inventory","url":"/glossary/inventory","quote":"This is this is not i'm not a manager\n[1061.0s] And what market roughly you don't tell me the exact state like the midwest northeast southeast i'm in isla\n...\n[1095.8s] I guess i haven't seen like giving people a deal like that because it's we can't even get enough to\n[1101.1s] We don't even have like inventory hitting around a lot","canonicalId":"concept:inventory","priority":0.6,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"“Inventory” is the number of cars a dealer actually has available to sell at a given time. When inventory is tight and cars sell before they arrive, dealers have less incentive to discount because they don’t need to move units off the lot.","simplifiedExplanation":"“Inventory” means how many cars the dealer has on hand to sell. If they’re running out and cars are already getting sold quickly, the dealer usually won’t offer big discounts. If they have lots of cars sitting around, they’re more likely to lower prices.","sourceStartTime":1055.0,"sourceEndTime":1103.4}},{"id":480958,"startTime":1113.7,"endTime":1121.0,"type":"concept","title":"shipping the car","url":"/glossary/shipping-the-car","quote":"1113.7s] Even if they ship the car right they don't have to deal with the whole process\n[1116.5s] They don't want to play the games you might not even be able to find one\n[1118.9s] But they're able to get one for the thousand dollars\n[1121.0s] Maybe it costs a thousand bucks to ship it, but they got four grand off","canonicalId":"concept:shipping-the-car","priority":0.45,"confidence":0.8,"source":"gpt-5.4-nano","data":{"explanation":"“Shipping the car” means transporting a vehicle from the dealer’s location to the buyer’s location, usually for an out-of-area sale. The speaker frames shipping as a way for buyers to access a better deal without negotiating locally, while still paying a transport cost.","simplifiedExplanation":"“Shipping the car” means the dealer sends the vehicle to you instead of you picking it up. In this discussion, the buyer might get a better price elsewhere, then pay a delivery cost to have it brought over. The speaker suggests the total can still be cheaper than local pricing.","sourceStartTime":1113.7,"sourceEndTime":1121.0}},{"id":480959,"startTime":1126.3,"endTime":1138.8,"type":"brand","title":"Toyota","url":"/glossary/toyota","quote":"We're talking about a car you might not be able to get but deliberate can get we do more toyotas\nI do i know what your dealership does but we do 180 toyotas a month","canonicalId":"brand:toyota","priority":0.2,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"Toyota is the automaker being discussed, specifically in terms of how many Toyota vehicles the service and dealerships handle per month. The brand name matters here because the conversation is about sourcing and allocation for a particular manufacturer’s inventory.","simplifiedExplanation":"Toyota is the car brand they’re talking about. They’re discussing how many Toyotas they can find or move compared with other dealerships.","sourceStartTime":1126.3,"sourceEndTime":1138.8}},{"id":480960,"startTime":1140.2,"endTime":1143.6,"type":"term","title":"shipable","quote":"So like i believe i understand the market really well and cars are shipable\nIt's not hard to ship something across the country and iowa is a market that might value that customer experience a little bit more","canonicalId":"term:shipable","priority":0.4,"confidence":0.6,"source":"gpt-5.4-nano","data":{"explanation":"“Shipable” refers to whether a car can be transported from one location to another to meet a buyer’s needs. In practice, shipping feasibility affects how dealers and services source vehicles beyond their local market.","simplifiedExplanation":"“Shipable” means the car can be transported to you from somewhere else. If it’s easy to ship, it widens the options for finding the right car.","sourceStartTime":1140.2,"sourceEndTime":1143.6}},{"id":480961,"startTime":1167.1,"endTime":1177.3,"type":"term","title":"allocation","url":"/glossary/allocation","quote":"You're not just limited to like what your dealership is selling and getting for allocation.\nYeah, and\nAnother reason why people hire us is i'm not i'm not in a situation where i have to rely on selling for my car","canonicalId":"term:allocation","priority":0.5,"confidence":0.88,"source":"gpt-5.4-nano","data":{"explanation":"“Allocation” is the limited number of specific vehicles a manufacturer or distributor assigns to a dealership. If a model is in short supply, allocation determines what the dealer can actually get, which strongly influences availability and pricing.","simplifiedExplanation":"“Allocation” means the limited number of cars a dealership is allowed to receive from the manufacturer. If the popular cars are scarce, allocation is what decides whether the dealer can get them at all.","sourceStartTime":1167.1,"sourceEndTime":1177.3}},{"id":480962,"startTime":1191.0,"endTime":1202.2,"type":"term","title":"liability and risk","url":"/glossary/liability-and-risk","quote":"There's more liability and risk like you're not storing the these vehicles for customers, right?\nSo for them to pick them up and so like having insurance on them","canonicalId":"term:liability-and-risk","priority":0.3,"confidence":0.7,"source":"gpt-5.4-nano","data":{"explanation":"“Liability and risk” refers to the legal and financial exposure a dealership takes on when it has vehicles for customers—such as damage, theft, or other incidents while the car is in the dealer’s control. This is why some services emphasize that they don’t hold vehicles on-site.","simplifiedExplanation":"“Liability and risk” here means the dealership can be responsible if something happens to the car while it’s in their care. That’s part of why some services try to avoid holding cars themselves.","sourceStartTime":1191.0,"sourceEndTime":1202.2}},{"id":480963,"startTime":1196.4,"endTime":1202.2,"type":"term","title":"insurance","url":"/glossary/insurance","quote":"So for them to pick them up and so like having insurance on them or like you don't have to deal with any of that stuff","canonicalId":"term:insurance","priority":0.25,"confidence":0.65,"source":"gpt-5.4-nano","data":{"explanation":"“Insurance” in this context is coverage for vehicles while they’re in a dealership’s possession or in transit. The discussion implies that if a service doesn’t store cars, it may reduce the insurance overhead tied to holding inventory.","simplifiedExplanation":"“Insurance” here means coverage for the car while it’s being stored or moved. If a service doesn’t keep the car on-site, it may not have the same insurance costs.","sourceStartTime":1196.4,"sourceEndTime":1202.2}},{"id":480964,"startTime":1595.7,"endTime":1603.9,"type":"term","title":"allocated only so many units","url":"/glossary/allocated-only-so-many-units","quote":"we get allocated only so many units\nAnd if we don't sell enough then we don't get a bigger allocation","canonicalId":"term:allocated-only-so-many-units","priority":0.6,"confidence":0.78,"source":"gpt-5.4-nano","data":{"explanation":"Dealer allocation is how automakers distribute limited production to each dealership. If a dealer is only allocated a certain number of cars, they may be constrained in how much inventory they can sell, which affects pricing strategy and how aggressively they discount.","simplifiedExplanation":"Dealers don’t always get unlimited cars to sell. Automakers send them a limited number of units, so the dealer’s pricing and sales plans are partly driven by how many cars they’re allowed to receive.","sourceStartTime":1595.7,"sourceEndTime":1603.9}},{"id":480965,"startTime":1603.9,"endTime":1611.1,"type":"concept","title":"willing to take a loss","quote":"So then we're willing to take a loss so for the future we can make it make more sales\nAnd that would make it any sense if you lowered the price again","canonicalId":"concept:willing-to-take-a-loss","priority":0.45,"confidence":0.62,"source":"gpt-5.4-nano","data":{"explanation":"In dealership pricing, “taking a loss” means selling a car for less profit (or even at a negative margin) to achieve a business goal. The idea is that short-term losses can be offset by future benefits like larger allocations, more sales volume, or better long-term positioning.","simplifiedExplanation":"Sometimes a dealer may sell a car with little or no profit to help the business in the long run. The hope is that it leads to more cars to sell later or more sales overall.","sourceStartTime":1603.9,"sourceEndTime":1611.1}},{"id":480966,"startTime":1654.4,"endTime":1658.0,"type":"term","title":"two grand discount","url":"/glossary/two-grand-discount","quote":"“You guys are asking even though somebody else you're willing to give a two grand discount”","canonicalId":"term:two-grand-discount","priority":0.45,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"A “two grand discount” means the dealer is reducing the selling price by about $2,000. In negotiation terms, it’s a concrete example of how much room the dealer claims to have versus charging full MSRP.","simplifiedExplanation":"A “two grand discount” just means about $2,000 off the price. They’re arguing about whether the dealer will actually offer that kind of discount or stick to the list price.","sourceStartTime":1654.4,"sourceEndTime":1658.0}},{"id":480967,"startTime":1694.96,"endTime":1698.94,"type":"car","title":"Toyota Corolla","url":"/cars/toyota/corolla","image":"https://upload.wikimedia.org/wikipedia/commons/3/30/2006_Toyota_Corolla_%28my_parents_car%29_%2848778859046%29.jpg","quote":"“I’m buying a corolla a corolla. Um, I think it just depends on like what we have…”","canonicalId":"car:toyota:corolla","priority":0.35,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Toyota Corolla is a mainstream compact sedan known for being affordable and widely available. In this segment, it’s the specific car the speaker is talking about when discussing whether dealers will discount from MSRP.","simplifiedExplanation":"The Toyota Corolla is a common, budget-friendly car. Here, they’re using it as an example of whether a dealer will lower the price if you ask the right way.","imageAttribution":"Matthew Paul Argall from Australia (CC BY 2.0)","imageLicense":"CC BY 2.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2006_Toyota_Corolla_(my_parents_car)_(48778859046).jpg","sourceStartTime":1694.96,"sourceEndTime":1698.94}},{"id":480968,"startTime":1736.94,"endTime":1740.94,"type":"car","title":"Toyota Prius","url":"/cars/toyota/prius","image":"https://upload.wikimedia.org/wikipedia/commons/9/95/2018-2023_Toyota_Prius.jpg","quote":"I can get a prius for grand off and then like we just don't even take the\nIt's like hey, go get the prius for grand off","canonicalId":"car:toyota:prius","priority":0.35,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Toyota Prius is a well-known hybrid car that’s often used as a benchmark in price-shopping because it’s common and has lots of inventory. In this segment, the speaker uses it as an example of a model that could be discounted heavily (“a grand off”).","simplifiedExplanation":"The Prius is a popular Toyota hybrid car. Here it’s just being used as an example of a car that a dealer might discount, like “$1,000 off,” depending on the situation.","imageAttribution":"TTTNIS (CC0)","imageLicense":"CC0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2018-2023_Toyota_Prius.jpg","sourceStartTime":1736.94,"sourceEndTime":1740.94}},{"id":480969,"startTime":1761.3,"endTime":1786.1,"type":"brand","title":"delivered","url":"/glossary/delivered","quote":"That's the concern about the entire industry and why people are going to companies like delivered versus going to the dealership\nBecause I think it's insane that two people can walk in","canonicalId":"brand:delivered","priority":0.4,"confidence":0.7,"source":"gpt-5.4-nano","data":{"explanation":"Delivered is referenced as an alternative to going directly to a traditional dealership. The speaker argues that using Delivered changes the negotiation dynamic because the discount process and timing may be different than what a salesperson can do in-store.","simplifiedExplanation":"Delivered is being talked about as an alternative way to buy/arrange a car instead of going to a dealership. The point is that it can affect how discounts work and how much control you have over the price.","sourceStartTime":1761.3,"sourceEndTime":1786.1}},{"id":480970,"startTime":1794.5,"endTime":1800.4,"type":"term","title":"trade","url":"/glossary/trade","quote":"And those are the times I've seen discounts trying to like it's just like you can give more for people's trades too\nLike it's like there's a range of what you can give people","canonicalId":"term:trade","priority":0.6,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"A trade (trade-in) is when you give your current vehicle to the dealer and apply its value toward the purchase price of the new car. The speaker notes dealers have a “range” for how much they can offer on trades, separate from how much they can discount the new vehicle.","simplifiedExplanation":"A trade-in is when you turn in your current car to the dealer and use its value to help pay for the next one. Dealers can usually adjust the trade-in offer within limits, even if they won’t discount the new car much.","sourceStartTime":1794.5,"sourceEndTime":1800.4}},{"id":480971,"startTime":1977.9,"endTime":1981.0,"type":"term","title":"check engine light","url":"/glossary/check-engine-light","quote":"You know check engine light but they cleared the code for their vehicle and we take in a vehicle and it has","canonicalId":"term:check-engine-light","priority":0.6,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"The check engine light is the dashboard warning that the car’s engine management system has detected a fault. Even if someone clears the code, the underlying issue may still exist, and it can affect inspection, resale, and dealer pricing.","simplifiedExplanation":"The check engine light is a warning that something in the engine or emissions system isn’t right. Sometimes people clear the warning, but the problem can still be there.","sourceStartTime":1977.9,"sourceEndTime":1981.0}},{"id":480972,"startTime":1979.9,"endTime":1982.0,"type":"term","title":"cleared the code","url":"/glossary/cleared-the-code","quote":"You know check engine light but they cleared the code for their vehicle and we take in a vehicle and it has","canonicalId":"term:cleared-the-code","priority":0.55,"confidence":0.82,"source":"gpt-5.4-nano","data":{"explanation":"“Clearing the code” means erasing stored diagnostic trouble codes from the car’s computer, usually so the check engine light turns off. It doesn’t necessarily fix the problem; it just removes the recorded fault until it reappears.","sourceStartTime":1979.9,"sourceEndTime":1982.0}},{"id":480973,"startTime":2027.2,"endTime":2034.0,"type":"car","title":"Grand Highlander","url":"/cars/toyota/grand-highlander","image":"https://upload.wikimedia.org/wikipedia/commons/e/e3/2024_Toyota_Grand_Highlander_Limited%2C_front_11.22.23.jpg","quote":"Or I can go with Tommy and on the grand Highlander he's shopping for this month\n[2031.7s] I have done 22 grand Highlanders and I can go through and say based on grand Highlanders","canonicalId":"car:toyota:grandhighlander","priority":0.65,"confidence":0.75,"source":"gpt-5.4-nano","data":{"explanation":"The Toyota Grand Highlander is a three-row family SUV, and it’s the specific model the speaker uses as an example of how they estimate discounts. The discussion implies they’ve done many deals on this model and use those experiences to argue about “market value” and negotiation.","simplifiedExplanation":"The Grand Highlander is a Toyota family SUV with three rows. The host is using it as an example of how much discount you can realistically negotiate based on what similar deals have been getting.","imageAttribution":"Kevauto (CC BY-SA 4.0)","imageLicense":"CC BY-SA 4.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2024_Toyota_Grand_Highlander_Limited,_front_11.22.23.jpg","sourceStartTime":2027.2,"sourceEndTime":2034.0}},{"id":480974,"startTime":2056.0,"endTime":2063.0,"type":"concept","title":"flat fee","url":"/glossary/flat-fee","quote":"So you're using one dealership\n[2056.0s] I'm using the entire nation your margin is that your you have a flat fee that people pay you for your service","canonicalId":"concept:flat-fee","priority":0.25,"confidence":0.72,"source":"gpt-5.4-nano","data":{"explanation":"A flat fee is a fixed charge for a service, rather than a percentage of the deal. Here, the speaker argues that because their business model uses a flat fee per transaction, their pricing data and incentives aren’t tied to taking trades or specific deal structures.","simplifiedExplanation":"A flat fee means you pay the same set amount for the service, regardless of the car’s price. The speaker is saying that changes how their business makes money compared to models that depend on the deal itself.","sourceStartTime":2056.0,"sourceEndTime":2063.0}},{"id":480975,"startTime":2172.74,"endTime":2174.74,"type":"car","title":"Toyota Highlander","url":"/cars/toyota/highlander","image":"https://upload.wikimedia.org/wikipedia/commons/7/70/2020_Toyota_Highlander_LE_AWD%2C_front_12.12.20.jpg","quote":"...at I would make here is And I have a golden Grand Highlander So I haven't and that's this is where like I'm ne...","canonicalId":"car:toyota:highlander","priority":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Toyota Highlander is a midsize three-row SUV designed for families who need more space than a two-row crossover. It’s often discussed in negotiations because it’s a high-volume model with lots of trim and pricing variation, making it easier to compare deals. In a conversation about “making sure I’m not wrong,” it may come up as a common reference point for what’s available and what buyers should expect to pay.","simplifiedExplanation":"The Toyota Highlander is a family SUV with room for passengers and cargo. It can fit more people than smaller SUVs because it has three rows of seats. It’s mentioned a lot because it’s widely sold, so prices and options can vary.","imageAttribution":"Kevauto (CC BY-SA 4.0)","imageLicense":"CC BY-SA 4.0","imageSourceUrl":"https://commons.wikimedia.org/wiki/File:2020_Toyota_Highlander_LE_AWD,_front_12.12.20.jpg","sourceStartTime":2172.74,"sourceEndTime":2174.74}},{"id":480976,"startTime":2246.6,"endTime":2250.0,"type":"concept","title":"local dealerships","quote":"And they'd still get a better deal because we still shop your local dealerships\n[2249.5s] And we shop out of state to put pressure on your local dealer to put on based on what the market is correct","canonicalId":"concept:local-dealerships","priority":0.45,"confidence":0.6,"source":"gpt-5.4-nano","data":{"explanation":"“Local dealerships” are the dealers in the shopper’s area that can compete for the sale. The speaker argues that using out-of-state quotes increases pressure on these local stores to match market pricing.","simplifiedExplanation":"Local dealerships are the car stores near you. The idea here is that if you also shop other areas, your local dealer feels more pressure to offer a better deal.","sourceStartTime":2246.6,"sourceEndTime":2250.0}},{"id":480977,"startTime":2255.0,"endTime":2259.9,"type":"concept","title":"200 mile radius","quote":"If I if I go to your if I go to your manager with five t sheets and grand highlanders all within a 200 mile radius\n[2259.9s] All with a $3,000 discount and I say hey if you can give me 1500 bucks","canonicalId":"concept:200-mile-radius","priority":0.4,"confidence":0.6,"source":"gpt-5.4-nano","data":{"explanation":"A “200 mile radius” is the geographic range the speaker uses to define which dealers are considered close enough to compare for pricing. It frames how far the negotiation leverage can reach without losing the “local dealer” experience.","simplifiedExplanation":"A 200-mile radius is just the distance they’re using to decide which nearby dealers count for comparison. It helps show how they can still keep the deal tied to your local area.","sourceStartTime":2255.0,"sourceEndTime":2259.9}},{"id":480978,"startTime":2321.2,"endTime":2329.1,"type":"concept","title":"middleman","url":"/glossary/middleman","quote":"I I believe it's silly that i'm a middleman\n[2326.4s] I'm fixing middleman problems. I don't believe my business should exist","canonicalId":"concept:middleman","priority":0.35,"confidence":0.55,"source":"gpt-5.4-nano","data":{"explanation":"A “middleman” is a party positioned between the buyer and the dealer to coordinate pricing and negotiations. The speaker argues that their service exists to solve problems created by middleman dynamics in the car-buying process.","sourceStartTime":2321.2,"sourceEndTime":2329.1}},{"id":480979,"startTime":2342.8,"endTime":2349.4,"type":"concept","title":"one price","url":"/glossary/one-price","quote":"Everybody goes to one price. It's all market data. It's all structured and delivered goes out of business that way or option b","canonicalId":"concept:one-price","priority":0.45,"confidence":0.78,"source":"gpt-5.4-nano","data":{"explanation":"“One price” is a sales approach where the dealer sets a single, non-negotiable price for a vehicle (often tied to pricing algorithms or market pricing). The speaker contrasts this with a more traditional dealership model where negotiation and salesperson discretion can change the final deal.","simplifiedExplanation":"“One price” means the dealer posts a price and doesn’t really negotiate. The episode is discussing whether that’s fair to customers compared with traditional bargaining.","sourceStartTime":2342.8,"sourceEndTime":2349.4}},{"id":480980,"startTime":2342.8,"endTime":2349.4,"type":"term","title":"market data","url":"/glossary/market-data","quote":"Everybody goes to one price. It's all market data. It's all structured and delivered goes out of business that way or option b","canonicalId":"term:market-data","priority":0.35,"confidence":0.86,"source":"gpt-5.4-nano","data":{"explanation":"“Market data” here means pricing information gathered from broader sources (like recent sales, listings, and incentives) to estimate what a vehicle should cost. The speaker is arguing dealerships use this to justify a single “one price” rather than negotiating based on the individual customer.","simplifiedExplanation":"“Market data” means using outside information about what similar cars are selling for. In this discussion, it’s being used to set a fixed price instead of negotiating with each customer.","sourceStartTime":2342.8,"sourceEndTime":2349.4}},{"id":480981,"startTime":2404.7,"endTime":2413.0,"type":"concept","title":"nationwide","quote":"But you you've just I just gave you data on all these grand highlanders... But there's like I think they're like you hold dealerships accountable... It's nationwide. It's not just it's not just one dealership","canonicalId":"concept:nationwide","priority":0.4,"confidence":0.62,"source":"gpt-5.4-nano","data":{"explanation":"In this context, “nationwide” means the pricing/sales problem (or the need to standardize how dealers handle customers) isn’t limited to one store—it’s consistent across many dealerships. The speaker is arguing for accountability and consistent processes at a larger scale.","simplifiedExplanation":"“Nationwide” here means this isn’t just one dealership doing it—it's happening across many dealers. The point is that the fix should be consistent everywhere, not just at one location.","sourceStartTime":2404.7,"sourceEndTime":2413.0}},{"id":480982,"startTime":2997.3,"endTime":3002.7,"type":"concept","title":"dealer honors their online price","quote":"Oh wait the website price is but are we going to disagree that not every dealership honors their online bright website\n\nIs there any dealership you've ever seen in the entire world that has advertised the price?","canonicalId":"concept:dealer-honors-their-online-price","priority":0.45,"confidence":0.62,"source":"gpt-5.4-nano","data":{"explanation":"This refers to whether a dealer actually sells at the advertised website price rather than using it as a starting point. The segment frames it as a negotiation/advertising mismatch that can lead to “surprise” markups at the time of purchase.","simplifiedExplanation":"This is about whether the dealer really sells for the price they show online. If they don’t, you can end up paying more once you’re in the buying process.","sourceStartTime":2997.3,"sourceEndTime":3002.7}},{"id":480983,"startTime":3046.9,"endTime":3049.2,"type":"term","title":"secret shopping","url":"/glossary/secret-shopping","quote":"I don't think he's doing that\n[3046.9s] He's not calling dealerships secret shopping them every day\n[3049.2s] Is there nobody in the chicago land that advertises one price...","canonicalId":"term:secret-shopping","priority":0.55,"confidence":0.85,"source":"gpt-5.4-nano","data":{"explanation":"Secret shopping is when someone poses as a customer to collect real pricing and deal details from competing dealerships. In this context, it’s used to show how competitors may advertise one price but require additional add-ons to reach the final number.","simplifiedExplanation":"Secret shopping means checking what dealers really offer by acting like a normal buyer. It helps reveal whether advertised prices are actually what you’ll pay.","sourceStartTime":3046.9,"sourceEndTime":3049.2}},{"id":480984,"startTime":3056.2,"endTime":3078.3,"type":"term","title":"add-ons","url":"/glossary/add-ons","quote":"Is there nobody in the chicago land that advertises one price and changes that price by thousands of dollars with add-ons\n[3056.2s] Does that not happen in this industry? We don't add add-ons.","canonicalId":"term:add-ons","priority":0.6,"confidence":0.9,"source":"gpt-5.4-nano","data":{"explanation":"Dealer add-ons are extra products or services added to a vehicle sale—often after the advertised price—such as protection packages, accessories, or other mandatory add-ons. They can dramatically change the out-the-door cost compared with the online listing price.","simplifiedExplanation":"Add-ons are extra items a dealer adds to the deal that can raise the price. They’re often not included in the price you first see online.","sourceStartTime":3056.2,"sourceEndTime":3078.3}},{"id":480985,"startTime":3102.3,"endTime":3118.8,"type":"term","title":"t or d pro","quote":"Most dealerships. I mean go watch my videos the amount of times I see a price\n[3106.0s] I just did a video on a t or d pro like I'm mentioning where dealership at\n[3109.3s] $7,000 of add-ons that were not listed on the website","canonicalId":"term:t-or-d-pro","priority":0.35,"confidence":0.45,"source":"gpt-5.4-nano","data":{"explanation":"“T or d pro” appears to refer to a specific dealer listing or trim/package name used in the segment’s example of advertised pricing versus required add-ons. The key point is that the final deal included about $7,000 in add-ons not shown on the website.","simplifiedExplanation":"“T or d pro” sounds like a specific version or listing the dealer advertised. The important takeaway is that the real deal included thousands of dollars in extra add-ons that weren’t shown online.","sourceStartTime":3102.3,"sourceEndTime":3118.8}}],"speakers":[{"id":"s1","name":"Delivrd","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/most-insane-argument-with-dealer-yet/transcript.vtt","type":"text/vtt"}],"alignmentMode":"scalar","fallbackOffset":0.0}