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Hi,thankyoufortuningintoAutoTalkwithJazz.
IamyourhostJasmineBookerandIwouldlovetoremindyoutolikesubscribe,followifyouhaven'talreadyandalsobesuretofollowmeonLinkedInformynewslettercalledAutoTalkwithJazzwhereIgivealotmoretidbitsandalsogiveafollowupforwhatmyguestshavestatedonthepodcast.
Speakingofguests,wehada.
WewearehavingatwoparterwherewearetalkingtoDr.
RobLeone,whoisa20yearvetinbusinessmanagementandleadershipandheissharingwithustwoframeworkswhichisthereasonwhythisisgoingtobeatwoparter.
Twoframeworksthatheusestohelpleadersunderstandtheiremployees.
ToHeather,tohelpbettercommunicatewithemployeesaswellasgointowaysthattheythemselvescanbebettermanagers,leadersfortheteamandhelpgrowtheteam.
Sositbackandenjoyandcan'twaitfory'alltohearit.
Helloguys.
ThankyoufortuningintoAutoTalkwithJazz.
IhaveherewithusDr.
RobLeone,whoisapersonwhohasexperienceinleadership,managementandorganizationaldevelopmentof20years.
Iamexcitedbecausehe'sdecidedtosharewithustwoframeworks.
Thatone,thepicturesareamazingbecausetheydealwithcars.
Soobviously,youknow,thatwasgoingtocapturemyheartanyway.
Buthealsodecidedtosharewithushowwecanbetterourmanagement,howwecanbetterourleadershipinthefield.
Obviouslythiscangointoanyfield,buttheseweresomeofthethingsthatIfeellikeweabsolutelyneedtohearinthefield.
Soy'allsitbackandrelaxandI'mgonnapassthisovertoDr.
Leonandhavehimjustshareawholebunchoftidbitsofhowwecandobetter.
Awesome.
Howyoudoing?
Thanks,Jasmine.
I'mgreat.
I'mgreat.
Thankyouforhavingmetoday.
I'mexcitedtosharesomeofmythoughts.
Thankyoufortheintroduction.
Letmesetthisupforsomepeople.
SoIworkwithorganizationsinalldifferentindustries.
SoI'vebeendoingthisforover20yearsand,andwhatalltheseindustrieshaveincommonarepeoplethatpeoplearethelifebloodoftheorganization.
Andthatifwelearnhowtoworkwithpeoplebetter,it'sjustlikeplayingintheschoolplayground,right?
Thebetteryoudothere,youknow,thebetteryourrelationsaregoingtobe.
Andsothat'swhatIspecializein.
IteachatIdahoStateUniversity,professorofHumanResourcedevelopment,whichmeansIfocusonthebehaviorandcultureaspectsoforganizations.
Soimprovingperformance,butnotattheexpenseoftheemployee.
It'stryingtofindabalancebetweenthetwo.
MywifeandIcofoundedBlackRiverPerformanceManagement.
Ourmottoisthatwebelieveworkshouldfuelthehumanspiritandnotdrainit.
Andwetrytobringthatintoeverythingwedo.
Wedoalotofworkwithleadersandorganizations,asImentioned,inalldifferentindustriesthatareconcernedwithimprovingtheirbottomlineaswellasmaintainingandsupportingtheirmostvaluableassets.
Andthosearetheirpeople.
Doyouwanttojumpstraightintosomeofthemodelsanddiscussthat?
What'sonouragenda?
Absolutely.
So,one,IthinkthereasonwhyIwasincrediblyexcitedaboutthiswasbecauseIbelievealotinthefactthatcommunicationisimportanttoanytypeof,youknow,company.
Like,ifyoudon'thavegoodcommunication,ifyoudon'thavetrust,ifyoudon'tbelieveinthepeoplethatyou'reactuallyworkingwith,thenatthispoint,whyareyouinbusiness?
Like,whatisthepurposeofyouworking?
AndsoIreallylovethisfirstframework,whichisthespeedometerframework.
Andthere'sactually,Iguess,twodifferent,Iguesstwodifferentthingsthatyouhaveonherethatrelatetoeachotherthatyoucanprobablybetterexplainthanmyself.
Soifyoucanjustexplainwhatisthespeedometerframeworkandwhyisthisimportant?
Wonderful.
And,andwearegoingtoputthisoutatsomepoint,right?
We'regoingtogivepeopleaccesstothis.
SopleasebearwithmeasItrytoexplainthis.
Sothefirstthinglooksatmotivation,humanmotivation.
Andoneofthethingswehaveatoughtimeunderstandingismotivation.
Somotivationisprobablyoneofthemosttalkedaboutattributesin,inlife.
Right.
Andit's,it'skindofoneofthosesexyworkplacethings.
Howdoyoumotivatepeopleorgetthemmotivated,gettheirworkdone?
Right.
Sostartwithoneofmybeliefs.
MyfirstbeliefisthatmotivationisanentirelyinternalprocessthatIcannotmotivateyou,Jasmine,thatyouhavetofindthatwithinyourself.
ButwhatIcandoiscreatetheconditionsforyoutohavetheopportunitytodigdeepand,andtokindoftobemotivated,tobeintrinsicallymotivatedatahighqualitylevel.
Butsometimesthere'sthings.
SoifI'myourboss,let'sjustusethisasanexample.
There'sthingsinourownpersonallifethatIcan't,Ican'tremovethosebarrierssothatyoucanbemoremotivated.
Right.
Sooneofthebigmistakesandbigchallengesisthatwetrytotellpeopletokeeptheirhomelife,youknow,parkitattheFrontdoorwhenyoucomeintotheofficeorcomeintotheshop.
Therealityisthatthat'smucheasiersaidthandone.
Like,it'stough.
Like,wearehealingemotionalbeings.
Andwhetherwebelieveitornot,thatstuff'sgoverningourbodyaswegothroughtheday.
Soinsteadoftryingtocompartmentalizeitandsay,that'syourhomestuff,thisisyourworkstuff,it'sbeneficialformanagerstofigureout,howdoIkindofridethelineandacceptthatJasminemighthavesomethinggoingoninherhomelifethatmightshowupatworknow?
Aslongasit'sinfrequent,nobigdeal,right?
Andweworkthroughthat.
Sowhatweknowisthatwetypicallytalkaboutmotivationasaneitherorconcept,eitherintrinsic,sototallyinternalizedorextrinsic.
Somethingfromoutside.
Thinkaboutanincentive,likepay.
Yougetabonusifyoudothis.
Orthinkaboutsocialpressure,right?
Highschool.
Andwhataretheclothesyou'rewearing,whatkindofshoesyouwear,whatmusicyoulisteningto?
Andhowmuchofthatisyourowndecisionversushowmuch?
Andifit'syourowndecision,that'sinternal,intrinsic.
Ifit'sthedecisionofthepeergrouporotherpeople,that'sexternal.
Sowetypicallytalkaboutmotivationaseitherinternalorexternal.
Andthisisreallycomplicatedbecausethere'snotalotwecandowiththisasaleader.
Somostleaderscan'tgetbonusesorraisehourlyratesorevenincentivizepeople.
Andwhatwealsoknowis,basedontheresearch,isthatincentives,actually,theymightworkforthetimebeing.
Like,allofasudden,look,Icanmakeanextra$10anhourifIspeedupmypaceofwork,butI,overtimewillpullbackifthat$10lowersbacktoregular,orifIlookaroundmeandseeotherpeoplenotworkingatthepaceI'mworkingat.
Sowehavethispersonalpreservationaspecttous.
Sowhatisintrinsicmotivation?
Intrinsicmotivationisentirelyinternalprocessofusnavigatingourspaceandfindingtheopportunitiestothriveandtogrowandtoessentiallyreproduce,liketheseveryorganismictypesofthings.
Andallorganismshaveacertainintrinsicmotivation,whetherit'sconsciousornot.
That'ssomethingelsetotalkaboutonadifferentday.
Sohowdowedeterminewhatcontributestohighlevelsofinternalmotivation?
Well,whatweknowfromscienceisthatthere'sthreefactors.
They'recalledthreebasicpsychologicalneedsthatweallpossess.
Allorganismsarguablypossessthesethreebasicpsychologicallypsychologicalneeds.
Theymightnothaveconsciousnessthatwehave,buttheypossesstheseneeds.
Thefirstoneiscompetence,theabilitytodothejoborthetaskcorrectly,consistently.
Right.
Sowhetherthat'sataskatworkorataskinourhomelife,orforasinglecellorganismtothrive,theyhavetobegoodatliving.
Right?
Sobasically,and,butintheworkplace,look,mymotivationisatthehighestwhenI'mactuallyreallygoodatmywork.
WhenI'mgoodatmycraft,IfeelgoodandIenjoyworkthatmuchmore.
Okay,sothat'scompetence.
Thenextoneisautonomy.
Autonomymeansindependenceandagency.
Andthatappliestomyhomelife,thatappliestomyworklife,thatappliestothesinglecellorganismweweretalkingaboutearliertoo,tohaveindependence,tochoose.
Now,wecouldgetsuperphilosophical,butthepointhereisthat,look,ifJasmine,you'recompetentinyourjob,Ishouldgiveyoutheautonomy.
Ishouldgiveyouthespacetodoyourjobsuccessfully.
Thisisactuallywheremicromanagementcomesinandisaproblem.
Soifyou'reactuallyskilled,competentworker,andIhoveroveryouandcorrectyoursteps,that'sremovinganelementofindependence.
Right?
Removinganelementofautonomy.
Andthatismicromanagement.
Andthatisfoundtodrivemotivationdownbecauseultimatelyit'snotfun.
Right.
Wereallyarefunseekers.
Right.
Sothisiswhatwe'retryingtodo.
We'regoingtospendeighttotenhoursadayatwork.
Wemightaswellenjoydoingthat.
Thelastitemisrelatedness,basicpsychologicalneedofconnection.
PriortoCovid,lonelinesswasanepidemic.
AndIsaythis,andIfeelbadsayingthis,butthere'salotoftruthinthisbecauseI'velivedthisinmypast.
Justbecauseyou'rewithsomeonedoesn'tmeanyou'renotlonely.
Likethat's,that'sheavy,right?
Likethat's.
Youcansaythatagain.
Yeah.
Andsothat'swhyitspeakstothishumanneedofconnectionandtheimportanceofcreatingspaceforthatintheworkplaceandthehomeplace.
Becauseforsomepeople,workbecomesreallysocialeventforthemanditfuelsthatpiece,itfillsthatcup.
Let'sbehonest,Ican'tbeeverythingformywife,Angie.
She'sanamazinghuman,butsheneedsherfriendstohelpfilloffhercup.
Right.
There'scertainthingsthatIcangiveherthattheycan'tandviceversa.
Andsometimesthatoccursatwork,sometimesthatoccursinpersonallife.
Thesamethingistruewitheveryemployee.
Weneedtofindthatbalance.
Andthatbalanceisacommunityofone.
Yeah,thatbalanceisalloverthePlaceforallofus,right?
SowhatarethethreethingsIsaid?
Competency,autonomy,andrelatedness.
Whatdoesthatspell?
Car.
Whichisawesome,becauseIlovethefactthatwe'retalkingaboutthishere,becauseIcreatedthismanyyearsagotohelppeopleunderstandmotivationbetterandunderstandhowtosupporttheirpeoplebetter.
Sothisiswhatitlookslike.
SoI'vehadaclientreachouttomeandsay,rob,Idon'tknowwhattodowithGloria.
She'snothittinghermarksanymore.
She'snotprogressingatthelevelweneedhertoprogress.
Isaid,well,let's.
Let'scheckhercar.
Didyoucheckhercar?
Andmyclientsays,yeah,Icheckedhercar.
Isaid,well,let's.
Let'scheckittogether.
Let'sgothroughit.
Let'stalkaboutcompetence.
IsGloriacompetent?
She'slike,no,Gloria'snotcompetent.
It'slike,whoa,okay,hasGloriaeverbeencompetent?
Sothinkaboutthisinyourownworkspace,right?
Like,ifyou'velearnedtochangebreaksandyou'regoingtodothesamesystemagain,youdon'tunlearnit,right?
Somethinggetsintheway.
Maybethetool'snotworking.
Maybesomethingseessomething'schangingtheconditionshere,right?
So.
SoIsaid,so,isGloriacompetentbefore,inthepast?
She'slike,oh,yeah.
Sixmonthsin,shewastrainingthestaff.
Shewasdoinggreatthings,butshe'snotanymore.
Isaid,well,let's.
Let'sbereallystrictaboutthisdefinition.
It'snotthatshe'snotcompetentanymore.
It's.
Something'schanged.
She'sstillcompetent.
Something'sgettingintheway.
Solet'ssetthataside.
Let'sgotoherautonomy.
Sosomethingchangedintheworkplacebecauseyoucanseehowifyoubringinamicromanagingsupervisorandputthatpersonovertopofsomeonethat'shighlycompetent,thatcoulderodethequalityoftheirwork.
Andsomyclientsaid,no,nothing'schanged.
Nonewsupervisor.
Shehasfullindependenceasshedidinthepast.
Said,okay,sothatchecksout.
Howaboutrelatedness?
13drama?
Somethingdifferentintheworkplace.
Maybehiredsomeonethat'schangingthedynamicsoftheteam.
Shesaid,no,nothing'schangedthere.
It'sallthesameteam.
Isaid,okay,soweknowcompetenceisn'treallyafactor.
Weknowautonomyisnotafactor.
Weknowrelatedisnotafactor.
Didyoucheckhercarathome?
Shewaslike,what?
No,I'mnotcheckinghercarathome.
It'snotmybusinesstoTalkaboutherhomelifeandgetintothatstuff.
Idon'tdohappyhours.
Idon'tdolunches.
Idon'tdoconversationswiththestaff.
Ikeepthemreallydistant.
Isaid,well,that'soneperspective.
Iliketothinkthatyourpeoplearespendingalotoftimeatwork.
SoI'dhopethatyoushowalittlebitmoreinterestintheirpersonallife.
Youdon'tneedtogetpersonal,butdemonstrateaninterestintheirwellbeingoverall.
Isaid,Iwantyoutocheckhercarathome.
She'slike,I'mnotdoingthat,Rob.
Isaid,pleasejust,justopenthedoor.
Likejustaskifeverythingelseisokayatallbecausewe'realready,ifyouwill.
Yeah,yeah,giveme,givemethe.
Benefitofthedoubt.
Andyouknow,likeyoualreadyknow,you'vebeenhavingconversationswithhersaying,look,you'renotperforming.
Idon'tknowhowmuchlongerwecoulddothis.
You'renotperforming.
Idon'tknowhowmuchlongerwecoulddothis.
You'renotperforming.
AtwhatpointamIgoingtojustterminateyouorexityoufromtheorganization?
Right.
Soyouhavethistrackrecordofconversation.
Isaid,letusethatasapartofyourintocheckintoherpersonallifebecauseitlookssomethinglikethis.
HeyGloria,Iknowwekeeptalkingaboutthisperformancestuff.
You'remissingthesedeadlines,everythingokayathome?
Andjustthat,that'sit,justdothat.
Andshe'slike,Idon'tknow,Rob.
Isaidpleasejustdothatandcallmebackafterwardsandletmeknow.
BecausewhatIdowithcertainclientsiswe'lldo.
It'snotsomuchcoachingasitisjusttroubleshootingandwalkingthroughthings.
Shecallsmebackjustlike,Rob,I,youwouldn'tbelievethis.
Sheopenedupandtoldmeallaboutwhat'sgoingoninherlife.
SoyouwanttolearnwhathappenedtoGloria.
SowhatwasgoingoninGloria'slifewasthather19yearoldliveathomedaughterisnowpregnant.
Andsothatcouldarguablybechallengingsomeofherassumptionsaboutherroleasamotherintermsofhercompetence.
Right.
Raisingher.
Sheisatoddswithherhusband.
Soyoutalkaboutrelatedness,right?
Connectionthat'serodingthequalitythere.
Andhermotherinlawismovingin.
Soyouwanttotalkaboutautonomy,right?
Sothecaratworkcheckedoutthere.
Nothing'sreallychanged.
Butwhatwelearnedwasthecarathomewas,hadsomeissuesandthat'swhatweneededtobetterunderstandandsowhenweworkwithpeopleandyourselfandthinkaboutit,I'mnotfiringonallcylindersandI'mjustnotfeelingit.
HowamIdoingintermsofmycompetence,autonomyorrelatednessatwhateveritisyouwanttolookat?
AndwhatIfoundpersonally,Ifoundmyrelatednesswaslowbeforeormycompetencewaslow,orsomeonewashoveringoverme,orsomeoneIwasinarelationshipwouldn'tgivememyspaceandmyindependenceandwascontrol.
Youknow,allthesethings,thinkaboutit.
Allthesethingsthatareemotionalandthatarecarriedonourshoulderhaveimpactsonuswhenwe'reatwork.
Soanyways,whatweknowisthatfiringathighlevelsofC,AandRleadtohighqualityintrinsicmotivation.
Andthatintrinsicmotivationiswhatwewantotherpeople,right?
Wewantpeopleworkinghard,wewantpeoplehavingfunatwork.
Iknowwedon'toftenthinkaboutthat,butcomeon,let'sbehonest.
Eighttotenhoursadaytheresomethingbetterbeenjoyable,right?
Atleasthaveonelaugh.
Yeah,exactly.
There'sgottobesomelevity.
It'snotallaboutbusinessperformanceandoutcomesandstufflikethat.
SoI'mhopingsomeoneintheaudienceconnectswiththis.
LikethisiswhatIwanttodowithmyteambecauseIknowwehaveindustriesthathavehistoricalperspectivesthatdon'tnecessarilyfitthisparadigmorthismodel,right.
That,thatjustworkhardandifyoudon'tdowhatIsay,we'regoingtomoveyouonandwiththenextperson.
Andweknowthatcostsustimeandtimeandtimeagain.
Andjustbecausewemightpaymorethantheshopdownthestreetdoesn'tmeanthatthat'sgoingtoretainourgoodemployees.
Sothosearethethreefactorsthatfactorintohighqualityintrinsicmotivation.
SoJasmine,you'retalkingaboutthespeedometer,right?
Sothinkaboutinthecarthathasthatrainbow,right?
Thespeedometer.
AllofasuddenIwasthinkingofliketheold,likeIROXbedsandstuffthatwere,thatwerevertical.
Thosedon'twork.
Sothinkabouttherainbowspeedometer.
Sowhatwehaveiswehavefourfactorsinthatspeedometer.
Atoneendisintrinsicmotivation.
Attheotherendisextrinsicmotivation.
Andonceagain,extrinsicmotivationcanbeanythingthat'sstimulatedfromtheoutside,whetherthat'ssocialacceptance,incentives,thingslikethat.
Intrinsicmotivationarethosethreepieces,thosecarpieces,right?
Sowhataboutwhat'sinbetween?
Wehavetwodifferentfactorsinbetween.
Andwe'vecreatedthismodelbecausethisiswherewemakeSomemistakes.
Andthisisalsowherewehavethemostinfluenceoverpeopleinourlife.
Sowe'vealreadydeterminedthatmanagersreallydon'thaveawholelotofsayoverextrinsicmotivators,incentives.
Sohowelsecantheycultivatehighqualitymotivationinpeople?
Well,whatwelookataretwodifferentfactorsintheinsight.
Wehaveimpositionandwehavealignment.
Whichonesoundsmoreinviting,impositionoralignment?
Alignment.
Yeah.
Alignmentmeansmuchmore.
We'reonthesamepage.
Right.
Butletmethinkabout,letmeaskyouthis.
Youevergivesomeonesomeadvice?
Yes.
Yes.
Andwelikegivingadvice.
Right.
Welikegetting,givingadvice.
Wesometimesdon'tlikegettingadvice.
Sowhatweknowaboutthescienceisthatpeoplethatwantadviceandaskforitaremorewelcomingofit.
Theyenjoyreceivingit.
ButifIjusttellyou,ifI'mventingtoyouandthenyougivemeyouradvice,I,Ididn'taskyouforyourperspective.
Ijustwantyoutohearmeout.
Right.
Butwhydoweprovidepeoplewithadvice?
Eitherbecausewe'retryingtobehelpful.
Yep.
Orwe'retryingtofeelsometypeof,youknow,thingthatwethinkisthatwefeellikewecouldhelpthemwith.
Ormaybewe'retryingtoremindourselvesofthatsameadvicethatweshouldalreadyknow.
Yeah.
Right.
Right.
Thisisarefresherforme.
Don'tdowhatIdid.
Right.
Yeah.
So,butIthink,Ithinkyourfirstexampleisspoton.
Right.
Likethatwe'veearnedourlumps.
ImademistakesIdon'twant.
Iwanttoshortcutyourlifeexperiencessoyoudon'thavetomakethesamemistakesthatIdid.
SoletmedowhatIdid.
Don'tdo.
LetmejustdowhatIsay.
Don'tdowhatIdo.
Right.
Ordon'tdowhatIdid.
Andthat's,that'scalledimposition.
SowhatI'mdoingnowisI'mimposing.
Soyouthinkabout,Ihaveacoupleboys,andifItellthemwhatIthinktheyshouldbedoing,youbettergotocollegeordon'tdrivefastorthosearealldirectiveswhicharetiedtodemotivation.
Andweknow,likewhenwetellchildrenorteenagerswhatnottodo,whathappens,Right.
Sothatneverworksoutwell.
SoIcan'tliveinthatimpositionspace.
Butalotofleadersdo,right.
Theycan'tdoanythingabouttheextrinsicrewards.
Sotheymoveintoimposition,theymoveintothisdirectionphasewhichsays,jasmine,Ineedyoutodothis,Jasmine,gogetthat,Jasmine.
Accomplishthis.
Andtheythinkthey'rebeinghelpfulbecausethey'reprovidingdirection.
Butwhattheydon'trealizeisthattheyfailedtobuildsomealignmentwithyousothatyourealizewhythisisimportant.
Andsoweturntoimpositionfrequently.
Becauseit'satimesaver.
Yes.
Youknow,justtellmewhattodo.
Exceptforpeopledon'twanttojustbetoldwhattheydo.
Theywanttounderstandwhytheyshoulddoitandwhat'sinitforthem.
Anditalso.
Ijustwanttoaddthisin.
Forsomepeople,justbecauseyoudiditeightyearsagodoesnotmean.
Yeah,right.
Ijustwanttoaddthatinthere.
Donottellme,oh,eightyearsago.
WheneverIwasonthefrontlines,Iknewhowtodoit.
No,thatwaseightyearsagowithadifferentsetofrules.
Yeah,youweren'tevenmanagerbackthen.
Youwerehere.
Andthere'sawholebunchoflawsthatyouhavenowputinplacethatwerenottherewheneveryoudidthis.
Andbytheway,wedon'tknowifyouwereactuallyreallythatgoodatwhenyouweredoingit.
Youknow,I'mnotgoingtoaddthatinthere,butwe'reinthe.
Myfavoriteone.
Oh,weweretheoriginalpeopletoputthisinplace.
Andobviouslyyou'renowtryingtofixsomethingsthattheoriginaldidn'tknowtodo.
Yeah,you'restillnotdoingitbecauseyou'renowmanagingit.
You'renotdothedoersofit.
Sothat'salsoawholenotherconversation.
Iwouldliketoputthatoutthere.
Donotremindusthatyoudidthiseightyearsagoandyouthereforeknowwhatwe'refeelingrightnow,becauseyoudon't.
Right,exactly.
Solet'smovemoretowardsintrinsic.
Right.
Wewanttogetmoreinternal.
Becausewhatwe'vedeterminediswhenpeopleseethemodel,they'lleitherseethewordsimposedoranSandanE,whichmeanssomewhatexternal.
Becauseifyouthinkaboutit,what'stheimpetus?
Where'stheenergycomingfrom?
It'scomingfromtheexternal.
Theperson'stryingtoputitintoyou.
It'sexternal.
Solet'smoveintoanSIcategory.
Somewhatinternal.
It'snotquiteintrinsicbecauseyou'dfigureitoutyourselfandyou'ddoitbecauseyou'dwantto.
Butsometimeswehavesituationswheremesaying,jasmine,dothisisn'tthebestsituation.
No,butyou'restillnotdoingityourselfbecauseyoudidn'trealizeyouneededtodoit.
ButwhatIneedtodoispaintapictureofwhyit'simportantforustoaccomplishthisessentiallytogether.
ThatIneedyoutodothisbecauseI'mbuildingalignmentbecausethisissomethingthatwe'vecommittedtoorthisisactuallysomethingIwanttogiveyouthatyou'veexpressedinterestin.
Youjustdidn'tseeitbecausemydirectionwassoshortenedtothepointthatyoumissedit.
Right.
Sothatcategoryiscalledalignment.
Andit'salmostmorecoaching,advising.
Youknow,Ithinkofitastheleadersbeingapartnerinthesolutionthatyouarestillgoingtodothework.
ButI'mtryingtohelpyouunderstandwhythisisimportant,whythisisrelevant.
AndjustbecauseIsaidso,Icouldusethatmaybeonceortwice.
Butoverthelongrun,I'mnotgoingtowinanyoneoverwithturningtothatbecauseit'smydecisionandIsaidso.
OrI'mtheowner,I'mtheboss,I'mthemanager.
Peoplewantmorecompassionateorganizationsandpeoplethatareunderstanding.
Attheendoftheday,youatleastwanttoknowthat,hey,Rob,mybossmightberougharoundtheedges,butIknowhehasmyback.
Right.
Andthatissomethingthat'simportant.
Soanyways,sogettingbacktothespeedometer,thefarsideisextrinsic.
It'sintheredsection.
Wewanttostayawayfromthat.
Aswemoveintotheimpositionsection,we'realittleorangeycolorbecausewe'removingawayfromthered,movingmoretowardstheyellowbecauseoncewehityellow,we'restartingtobecomemoreinternalizedandatabetterspace.
Andtheneventuallygreeniswherewewanttobeandthat'sintrinsic.
Andyouknow,wejust,wepeoplearelearnersand,andwe'redevelop.
Wedevelopovertime.
Soweneedthatkindofcultivationtohelpusmovetothatspot.
Sothereisourcarmodel.
Weuseitwitheveryorganizationweworkwith.
IteachamotivationcourseattheuniversityandIshareitwiththemagainstthescienceofmotivationbecausewhatitdoesisittakesthesciencetopicsandcreatesitinaverypalatablewaythatpeoplecouldgoaheadandputittowork.
Well.
AndwhatIdoloveaboutthatframeworkaboutmotivationisalotofpeopledon'tunderstandthattherearemultipletypesofmotivationandthatsometimestheself.
Wheneveryou'retryingtodoevenselfmotivationinyourpersonallife,orlet'ssayyou'retryingtobuildahabit.
Well,thereasonwhyforanythingisgoingtocomebacktowhatwasyourmotivationtoevenstartthis?
Whyareweevenstartingthishabitisbecauseyou'retryingtodealwithhealth.
Isitbecause,youknow,maybeyoujustwanttofigureoutdiscipline,adisciplineinyourlife,ormaybeyou'retryingtosavemoneyorwhatever.
Youareliterallytryingtobuildsomethingwithinyourspace,withinyourpersonallifeorwithinworkorwhatevertobecomebetter.
Andifyouareabletofindthatsametypeofthingatwork,that'sevenbetter.
Sothat'swhatIabsolutelyloveaboutthatwholeprocess.
AndsoIdowanttoaskonequestion,andIthinkyoukindofreallydidtouchuponthis,butifnooneactuallycaughtit,whyisitimportantforleadersormanagerstoactuallycareaboutwhatmotivatestheiremployees?
Andwhyisitimportantforthemtounderstandwhatmotivatesthem?
Becauseitkindofgoesbacktothatmanageryouweretalkingabout.
Hewasveryagainstaskinghisemployeewhat'sgoingonatwork.
What,didyoucheckhercar?
Butthatwas.
Youhadtomotivatehimtodoit,andyoucouldn'tjusttellhimtodoit.
Youhadtobelike,well,maybethis.
Andthenonceheactuallydidit,herealizedwhatwasgoingon.
Youactuallykindofusedthattomotivatehimtodowhatyouneededhimtodoforeventheotherpartofthatframework.
Yeah,yeah,Ialignedthatperson.
Right.
Asopposedtotellingthemwhattodo.
I.
Ispentthetimetoalignitbecauseitwasn'tquiteintrinsicanditwasn'tgoingtodoanygoodformetosay,Ineedyoutodothis.
Justdothis.
Wecreatethatalignment.
SosomethingIdidn'tmention,there'salotofdifferentmotivationframeworksandmodelsandtoolsandassessmentsandalldifferentthingsthatcomefromalldifferentschoolsofthought.
SoI'm.
Iwouldconsidermyselfamotivationpuristorfundamentalistinthesenseof.
Wetalkaboutalotofthingsthat,thatweusethewordmotivationalot.
Right.
Likewe.
Wejustthrowitaround.
Right.
Iencouragemystaffandmyteamandmystudentstoprotectmotivationbasedonthecar,thosethreethings,everythingelseoutthere.
Youhearthatpeoplearemotivatedbylearning,peoplearemotivatedbymoney.
Onceagain,peoplearemotivatedbybeingincharge.
Fancycars,allthesedifferentthings.
Icallallthatotherstuffpreferences.
Andhere'swhywetalkaboutmotivationlooselyallthetime.
YouandIaren'tgoingtobeonthesamepage.
Sowhyisthisimportanttotheleader?
It'simportanttoleaderbecausethesethreeBasicpsychologicalneedsfuelourbehaviorandourabilitytomoveupinlifeintermsofhavingabettersenseofourselfandifI'mdeficientorifmystaffisdeficientinanyoneofthosethreeareasthatislikelytocarryintotheworkplace,whetherit'sfromtheworkplaceorfromhome,andinterruptthework.
Soifyou'rehavingissuesathome,withrespecttosayyourfriendgroupandI'myoursupervisor.
Yeah.
Ineedtoatleastbesensitivethatthere'sstuffthatmightbegoingonathomethatcouldbeaffectingyourqualityofworkattheshop.
Andnotlikejust,youknow,it's,it'salevelofawarenessandopenmindedness.
IthinkIsharedwithyouearlierthat,anditmightnothavebeenduringourrecordingthatmybeliefisthattheleader,themanager'sjobistocreatetheconditionsforthepeopletobesuccessful.
Andpartofthatisalsohelpingthemresolve.
AndIandworkthroughsomethingsthatareoutsideofthescopeofwork.
AndI'mnotsayingbeacounselor,I'mnotsayingpry,I'mjustsayingbeawarethatapersonmightnotbeasquick,let'ssay,tocompleteataskbecausetheirmind'sbeingpreoccupiedbysomeotherthings.
Andtheninanindustrysuchasthiswheresafetyisanissue.
Yes.
Right.
Whenyourmind'snotnecessarilypresent,youopenupyourselftomorerisk.
Sothere'sareasonwhythisisimportantforustobeconcernedaboutthis.
Becauseit'sthehumanthingtodo,tobeconcernedaboutyourpeople.
Becausepeoplethatfeelsupportedandheardstayintheorganizationeveniftheymakelessbecausetheyfeelthatthere'ssupport.
Theyfeelliketheyhavecamaraderie,theyhaveasenseofcommunitywiththeteamandthat'simportantforpeople'swellbeing.
Andweseethisallthetime,thatpeoplewillleaveajobanywhereforaquarterto,youknow,$20moreanhour,evenmore,andthenregretitbecausetheywerechasingthemoneyandtheydidn'trealizehowgoodtheyhaditintheircurrentposition.
Absolutely.
Andthethingthatpeopledoforgetandtendtoforgetthatsometimesthegrassisnotgreenerontheotherside.
Yeah,butyoushouldn'tmakeitsoeasyforpeopletotrytoleaveyouknowingthefactthatit'snotgoingtobegreenerontheotherside.
Butifthey'rewillingtomakethatjumpandfigureitoutthehardway.
Yeah.
Weneedtohavetheconversationofwhythey'rewillingtoJumpanddothatbecausewe,weshouldn't.
Youshouldn'tbeabletolosepeoplethateasily.
Andthenthey'dbeabletowalkbackinandbelike,huh,Itoldyouso.
Wedon'tneedthem.
There'salevelofselfawarenessthat'simportanthereandhumility.
Right.
Sosometimespeoplehavegoodshopsandtheythinkitspeaksforthemselves.
Theydon'tneedtotakecareofpeopleandletthemgoiftheywanttogo.
Youknow,theremightbesome,yeah,theremaybesomeaccuracyandtruthtothat.
Thisisagoodgig.
Butatthesametime,whatareyoudemonstrating?
Iftheywereactuallyagoodemployeethatjustneededalittlebitmorecare.
Right.
Maybenooneelsecaresaboutthemexceptforthisshop.
Thepeopleonthisteam.
That'simportant.
YouknowwhatImean?
Peoplewhomaketheshoptheirhomebecausetheyfeellikefamily.
Exactly.
Now,andIdidgetonthesoapboxandtalkedabouthowweoftensaythewords.
Youknow,theshopwillalwayssay,oh,we'reafamilyhere.
Andoneofmypreviousguestsactuallysaidthewordsof,well,italldependsonwhattypeoffamilyyougot.
Becauseyoutellsomeone,youtellthewrongperson,oh,I'lltreatyoulikefamily.
It'slike,oh,don'ttreatmelikefamily,butdon'ttreatmelikefamily.
Butthereareotherpeoplewhohaveagreatfamily.
Ifyoutellthemthatandthenyoutreatthemlikefamilyandyoutreatthemwrong,they'redefinitelygoingtoleave.
Yeah,Itellpeople,juststayawayfromtheconversationoftreatingthemlikefamily,butalsoinyourhead,treatthemhow?
Likeafamilysupposedtotreatpeoplewithrespect,listeningtoeachother,communicatingeffectively,actuallyprovidingthattrustandcomforttocometoyouaboutanissue.
Likeyousaid,whetheritisbusinessorlikeintheworkplaceorpersonally.
BecauseifIcan'ttrustyouenoughtocometoyouwhenI'mhavingahardtime,whyshouldItrustyouatmygoodtimes?
Right?
Yeah,Iliketo.
Ipushbackonthatfamilyconcepttoo,becauseeveryone'sfamilyisdifferentandsomepeoplearetryingtogetawayfromthemandsomepeople,youknow,ifIhadthechoice,Iwouldn'taffiliatewiththesepeople.
Ilike,Iliketheexampleofacommunitybetterbecausecommunityhasallsortsofpeople.
Peopleyoulike,peopleyoudon't,peopleyouhavetorespectandlearnhowtodealwiththingslikethat.
Butattheendoftheday,thebeautifulthingaboutacommunityisthattheyoftenrallytogetherandpullthroughforthatgroup,andthat'swhyIlikethatexample.
Allright,guys,thankyousomuchfortuningin.
ThatwasthefirstParkTunebackinfornextweek,andwewillgooverthesecondframeworkthatDr.
RobLeonehas.
Haveaniceday.
Seeyounextweek.
Bye.
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