{"version":"1.0.0","episode":{"title":"NCM Event Conversations feat. Ben Hadley","url":"http://getcarcurious.com/episodes/ncm-event-conversations-feat-ben-hadley","audioUrl":"https://api.spreaker.com/download/episode/71985856/ben_hadley_ncm_series_5_12_26_9_31_pm.mp3","description":"NCM Event Conversations feat. Ben Hadley In this special Series NCM Event Conversations we grabbed a  few of our favorite guest to talk about their experiences and whats happening in our Industry. In this interview Lou Ramirez and Fred Lennartz speak with Ben Hadley of Auto Genius about sponsoring an event at Arrowhead Stadium and seeing their logo on the Jumbotron. Ben shares Auto Genius’ rapid growth since November with Speed Layer reaching close to 500 domains, driven by a Slack community inspired by NCM’s Internet 20 group and a “market product fit” approach of building what dealers ask for.  Join us at NCM’s first-ever Fuel the Future May 18th-20th – An NCM Fixed Ops Summit, an experience built for leaders ready to elevate performance, profitability, and the customer journey through modern systems and by utilizing AI-driven innovation.  Register Now! https://go.ncmassociates.com/Fixed-Ops-Summit.html 📲Stream it. Share it. Let's Brew.  Don’t forget to share and subscribe! carguycoffee.com certifiedsolutionaries.com"},"annotations":[{"startTime":790.6,"endTime":796.8,"type":"brand","title":"Rolex","url":"/glossary/rolex","quote":"What's optional\n[790.6s] but still slow? A Rolex don't need it. You just get a black Submariner from a Rolex dealer right\n[796.8s] off the shelf.","canonicalId":"brand:rolex","priority":0.2,"confidence":0.95,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"Rolex is a luxury watch brand used here as an analogy for optional, high-demand purchases. The speaker contrasts waiting for a limited Rolex (like a Daytona) with buying something off the shelf (like a Submariner).","simplifiedExplanation":"Rolex is a luxury watch brand. The host uses it as a comparison to explain how some popular items are easy to buy, while others require a long wait."}},{"startTime":809.4,"endTime":816.0,"type":"car","title":"Porsche Cayenne","url":"/cars/porsche/cayenne","image":"https://upload.wikimedia.org/wikipedia/commons/9/9e/Porsche_Porsche_cayenne_Turbo_Matte_black_%286406501887%29.jpg","quote":"...t. Oh, the Porsche that I got. No, I didn't get a Cayenne. I got the GT3 with the guy metal skiddy, blah, b...","canonicalId":"car:porsche:cayenne","priority":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Porsche Cayenne is Porsche’s performance-oriented SUV, built to combine everyday practicality with sports-car style driving. It often comes up in podcasts because it shows how Porsche applies its engineering approach to a larger, family-friendly vehicle. In this context, it’s mentioned as a contrast to a different Porsche model the speaker actually got.","simplifiedExplanation":"The Porsche Cayenne is a Porsche SUV, meaning it’s a taller vehicle meant for everyday driving with more space. It’s designed to feel sporty, not just like a basic family car. The podcast mentions it to clarify that the speaker didn’t choose the Cayenne.","imageAttribution":"Wikimedia Commons / CC BY-SA 2.0"}},{"startTime":809.4,"endTime":816.0,"type":"car","title":"Porsche GT3","image":"https://upload.wikimedia.org/wikipedia/commons/1/1d/Porsche_911_GT3%2C_EMS_2024%2C_Essen_%28P1031698%29.jpg?utm_source=commons.wikimedia.org&utm_campaign=imageinfo&utm_content=thumbnail","quote":"You're right. Oh, the Porsche that I got. No, I didn't get a Cayenne. I got the GT3 with the guy\n[816.0s] metal skiddy, blah, blah.","canonicalId":"car:porsche:gt3","priority":0.25,"confidence":0.85,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Porsche GT3 is a track-focused 911 variant from Porsche, known for prioritizing lap-time feel over everyday comfort. In this segment, it’s used as an example of a desirable, higher-demand Porsche model that can involve longer waits.","simplifiedExplanation":"The Porsche GT3 is a special, more track-oriented version of the 911. Here it’s mentioned as a “hot” Porsche people want, which can mean you wait longer to get one.","imageAttribution":"Matti Blume (CC BY-SA)"}},{"startTime":826.7,"endTime":860.6,"type":"concept","title":"digital retailing era","url":"/glossary/digital-retailing-era","quote":"And what I keep on telling people\n[821.1s] is one of the mistakes we made with the digital retailing era was the Cox Auto study came out\n[832.9s] said 2019 people hate spending three and a half hours in a dealership.","canonicalId":"concept:digital-retailing-era","priority":0.55,"confidence":0.75,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The “digital retailing era” refers to shifting car shopping toward online steps (like pricing, scheduling, and paperwork) rather than doing everything in-person at a dealership. The speaker’s point is that even if the process becomes more online, it can still end up feeling slow or unpleasant if it stretches into a long, disliked workflow."}},{"startTime":826.7,"endTime":832.9,"type":"brand","title":"Cox Auto study","url":"/glossary/cox-auto-study","quote":"And what I keep on telling people\n[821.1s] is one of the mistakes we made with the digital retailing era was the Cox Auto study came out\n[832.9s] said 2019 people hate spending three and a half hours in a dealership.","canonicalId":"brand:cox-auto-study","priority":0.2,"confidence":0.8,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Cox Auto study is referenced as research used to explain consumer dislike of dealership time. In this segment, it’s used to argue that “digital retailing” may have reduced some friction but still created a long, disliked process.","simplifiedExplanation":"The Cox Auto study is a piece of research about how people feel about buying cars. The speaker uses it to say that even when the process changes, people still don’t like spending a long time on it."}},{"startTime":832.9,"endTime":839.0,"type":"concept","title":"three and a half hours in a dealership","url":"/glossary/three-and-a-half-hours-in-a-dealership","quote":"the Cox Auto study came out\n[832.9s] said 2019 people hate spending three and a half hours in a dealership. And I was like, if you,\n[839.0s] you can tell if you're a little too data drunk, you can tell if you're a little too short sighted,","canonicalId":"concept:three-and-a-half-hours-in-a-dealership","priority":0.35,"confidence":0.7,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"This phrase refers to the time consumers spend at a dealership during the buying process. The speaker uses it as a benchmark for how long people find the experience, and how that dislike can persist even when parts of the process move online.","simplifiedExplanation":"The speaker is talking about how long car buyers often have to sit at the dealership. They’re using “three and a half hours” as an example of why people don’t enjoy the process."}}],"speakers":[{"id":"s1","name":"Car Guy Coffee Podcast","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/ncm-event-conversations-feat-ben-hadley/transcript.vtt","type":"text/vtt"}]}