NCM Event Conversations feat. Eric Glass from CallReview
About this episode
Eric Glass of CallReview joins the Car Guy Coffee crew at NCM’s client and friends event to talk about how dealerships can improve training, accountability, and performance without adding more complexity. He introduces the expanded Test Track Learning Lab, which combines AI role-play, course creation, certifications, and live call coaching recommendations. The conversation also covers real-time call monitoring, morning action reports, and case-study results showing fewer broken promises and more appointments. The big theme: using data and coaching to turn every call into a better outcome.
In this special Series NCM Event Conversations we grabbed a few of our favorite guest to talk about their experiences and whats happening in our Industry. In this interview Lou Ramirez and Fred Lennartz speak with Eric Glass from CallReview to discuss why the event’s intimate, education-focused setting helps dealers share best practices. Glass explains CallReview’s evolution from Test Track, an AI simulation role-play tool, into the Test Track Learning Lab with full LMS capabilities for courses, learning paths, and certifications, and how Call Coach listens to live calls to recommend training and simulations in real time.
NCM Fixed Ops Summit, an experience built for leaders ready to elevate performance, profitability, and the customer journey through modern systems and by utilizing AI-driven innovation.
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