{"version":"1.0.0","episode":{"title":"NCM Event Conversations feat. Eric Glass from CallReview","url":"http://getcarcurious.com/episodes/ncm-event-conversations-feat-eric-glass-from-callreview","audioUrl":"https://api.spreaker.com/download/episode/72108467/ncm_eric_glass_5_20_26_12_49_am.mp3","description":"NCM Event Conversations feat. Eric Glass from CallReview In this special Series NCM Event Conversations we grabbed a few of our favorite guest to talk about their experiences and whats happening in our Industry. In this interview Lou Ramirez and Fred Lennartz speak with Eric Glass from CallReview to discuss why the event’s intimate, education-focused setting helps dealers share best practices. Glass explains CallReview’s evolution from Test Track, an AI simulation role-play tool, into the Test Track Learning Lab with full LMS capabilities for courses, learning paths, and certifications, and how Call Coach listens to live calls to recommend training and simulations in real time. NCM Fixed Ops Summit, an experience built for leaders ready to elevate performance, profitability, and the customer journey through modern systems and by utilizing AI-driven innovation.  📲Stream it. Share it. Let's Brew.  Don’t forget to share and subscribe! carguycoffee.comcertifiedsolutionaries.com"},"annotations":[],"speakers":[{"id":"s1","name":"Car Guy Coffee Podcast","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/ncm-event-conversations-feat-eric-glass-from-callreview/transcript.vtt","type":"text/vtt"}]}