{"version":"1.0.0","episode":{"title":"NCM Event Conversations feat. Kyle Disher","url":"http://getcarcurious.com/episodes/ncm-event-conversations-feat-kyle-disher","audioUrl":"https://api.spreaker.com/download/episode/71985880/kyle_disher_5_12_26_9_49_pm.mp3","description":"NCM Event Conversations feat. Kyle Disher In this special Series NCM Event Conversations we grabbed a  few of our favorite guest to talk about their experiences and whats happening in our Industry. In this interview Lou Ramirez and Fred Lennartz speak with Kyle Disher of RevDojo to talk about saying “yes” to tough projects, creating solutions for dealers and vendors, and growing his business through bold execution. Join us at NCM’s first-ever Fuel the Future May 18th-20th – An NCM Fixed Ops Summit, an experience built for leaders ready to elevate performance, profitability, and the customer journey through modern systems and by utilizing AI-driven innovation.  Register Now! https://go.ncmassociates.com/Fixed-Ops-Summit.html 📲Stream it. Share it. Let's Brew.  Don’t forget to share and subscribe! carguycoffee.comcertifiedsolutionaries.com"},"annotations":[{"startTime":373.2,"endTime":376.88,"type":"car","title":"Chrysler New Yorker","url":"/cars/chrysler/new-yorker","image":"https://upload.wikimedia.org/wikipedia/commons/f/fa/%2794_Chrysler_New_Yorker.jpg","quote":"...but aggressive honesty that's something that this new yorker had to actually learn how to muddle down a little...","canonicalId":"car:chrysler:new yorker","priority":0.5,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Chrysler New Yorker is a full-size luxury sedan made by Chrysler, known for its comfortable ride and traditional “big car” presence. In a podcast context, it may be discussed as a car that can feel a bit too bold or intense at first, then becomes more refined and easier to live with as you learn how it behaves. That “muddling down” idea fits how these cars can be tuned by driving style and setup to feel calmer and more composed.","simplifiedExplanation":"The Chrysler New Yorker is a large, comfortable car made for a smooth ride. It’s meant to feel more luxurious than sporty, but it can still feel a little “too much” at first depending on how you drive it. The point is that with the right approach, it can feel calmer and more relaxed.","imageAttribution":"Bull-Doser (Public domain)"}},{"startTime":622.2,"endTime":629.2,"type":"concept","title":"mystery shop","url":"/glossary/mystery-shop","quote":"i think two times we have recordings of him doing a real-time mystery shop","canonicalId":"concept:mystery-shop","priority":0.45,"confidence":0.9,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"A “mystery shop” is when someone poses as a normal customer to test how a dealership handles calls, sales process, and customer service. In this segment, they’re using it as a real-time way to measure what customers experience rather than relying on internal opinions.","simplifiedExplanation":"A mystery shop is like a test where someone pretends to be a real customer. The goal is to see how the dealership actually treats people on the phone and during the process."}},{"startTime":678.98,"endTime":682.52,"type":"car","title":"Dodge Charger","url":"/cars/dodge/charger","image":"https://upload.wikimedia.org/wikipedia/commons/5/54/1966_Dodge_Charger%2C_front_right%2C_09-27-2025.jpg","quote":"i thought i saw a 2020 purple charger and i just want to see if it's still there please","canonicalId":"car:dodge:charger","priority":0.35,"source":"hybrid-fuzzy+gpt-5.4-nano","data":{"explanation":"The Dodge Charger is a long-running American muscle/car model known for its V8 heritage and wide range of trims. Here, the hosts are talking about a specific listing—“2020 purple Charger”—to illustrate how dealerships track and respond to used-car inventory online.","simplifiedExplanation":"The Dodge Charger is a popular American car model. In this clip, they’re discussing a specific used-car listing— a 2020 Charger in purple—so you can see how people ask dealerships about what’s actually for sale.","imageAttribution":"MercurySable99 (CC BY-SA 4.0)"}}],"speakers":[{"id":"s1","name":"Car Guy Coffee Podcast","role":"host"}],"transcripts":[{"url":"http://getcarcurious.com/episodes/ncm-event-conversations-feat-kyle-disher/transcript.vtt","type":"text/vtt"}]}