NCM Event Conversations feat. Red Gupta
About this episode
Red Gupta, co-owner of dealerships near Cleveland, shares how her hospitality and baking background shaped her customer-first approach in Ohio. She connects hospitality to dealership profitability, explaining that events like NCM Client and Friends through WOCAN build friendships, connections, and community—making it easier to ask questions and get support. She also talks about the emotional stakes of buying a car, and how vendors who communicate and take issues seriously earn long-term trust.
In this special Series NCM Event Conversations we grabbed a few of our favorite guest to talk about their experiences and whats happening in our Industry. In this interview Lou Ramirez and Fred Lennartz speak with Red Gupta, co-owner of a Ford dealership in Ashtabula, Ohio near Cleveland. Red shares how she entered automotive to support her husband, bringing 15 years of baking experience and an MBA in hospitality into the dealership to focus on customer experience and community connection.
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